Coolcar North Shore / Alarms & Security in Glenfield

• 0%
  "PLEASE for the love of God, please do not go here.

  I went here as the aircon "off" button was faulty and I thought maybe it was fixable or I was able to buy a unit to install.

  On arrival, there was no customer service, just some guy smoking in uniform looking at me as if I didnt belong there. Be it I opened my mouth first and said I called few mins ago to fix my aircon. Their reply was oh mustve been Dave. And the silence continued. I had to explain I have to get my aircon fixed… to be even awknowledged that maybe I was there to get something fixed.
  
  Not long after my car was seen and as I mentioned, it was just the unit switch that had been broken (which I already knew) and asked if it can be fixed. They said unlikely and brought a second hand unit from the storage. I asked him how much it would cost and got a quote of $250. Knowing unit only costs about 50-70 on trademe or salavage yard having done this previously, I asked if I could buy the unit but place it myself. I didnt ask multiple times, not even twice, but quite politely, once. The owner of the place comes out and says take your car out. Take your car out.
  
  Not going to lie, I was so confused why such a gentle question provoked such an agressive and poor service. Being a rip off is one thing. Being an ass of a human being is another. You would think that at least they wouldve said they dont do that as their profit comes from service. But no.
  
  Please do not go here. The service is poor and I'm sure previous comments and my experience can clearly show you how much of a ripoff this place is."

  Rating by: Richard  |  Rating posted: 8th Nov, 2016  |  Contact: Dave  |  Job date: Nov, 2016
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%

  Richard•8th Nov, 2016•More details…
• 98%
  "I have a 2003 Primera that has given me great performance in the air conditioning department over the years but had recently started to fade. Took it in to CoolCar North Shore who gave an on-the spot inspection and prescribed a service (well overdue - this should be done every two years apparently). They were able to do both the inspection and the service on the same day and at the same time saving me a trip back. After replacing some seals and re-gassing the air conditioner is running… brilliantly now, better than it has done in years. Excellent job, and can recommend them for a competent, cost-effective and friendly service!"

  Rating by: Graeme  |  Rating posted: 28th Aug, 2014  |  Contact: Dave  |  Job date: Aug, 2014
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%

  Graeme•28th Aug, 2014•More details…
• 95%
  "Expansion Valve replacement, access not pretty on a Subaru. Job completed on time, No problems since."

  Rating by: Dave  |  Rating posted: 25th Mar, 2012  |  Contact: Dave  |  Job date: Feb, 2010
  Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%

  Dave•25th Mar, 2012•More details…
• 94%
  "Only delay was in sourcing the stepper motor. Which they found for $105. Charged 2.5 hours labour for installation (about $225) I'm not sure if this is a lot. Aparently it was quite difficualt access as they had to remove the centre console so it could be quite reasonable. Very satisfied with the quality of the work. My air conditioning is running again just in time for summer thankgoodness. Very friendly staff, easy to talk to and explained everything, they were happy to answer all my… questions. No Discount for cash though ;-)"

  Rating by: Susie  |  Rating posted: 8th Dec, 2006  |  Contact: Coolcar Staff  |  Job date: Dec, 2006
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 75%

  Susie•8th Dec, 2006•More details…
• 100%
  "Excellent service! Job ended up way under the quote when circumstances changed. Greg drove to the other side of Auckland to get a part for my car after it had been delayed. He also took my car to a mechanic to listen to a strange engine noise before delivering it to the painters on my behalf.

  After delays caused by sourcing parts Greg bent over backwards to minimise any inconvenience to me and the next tradespeople who were waiting for my vehicle.

  All in all, I was blown away by the… quality of service."

  Rating by: Debbie  |  Rating posted: 25th Aug, 2006  |  Contact: Greg  |  Job date: Jul, 2006
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Debbie•25th Aug, 2006•More details…

Unauthenticated ratings (2)

• 100%
  "Just wanted to say THANK YOU  much for fixing my car, you were very efficient with the work and also came in under the quoted rate. I will be recommending your company to my friends, family and also my mechanic.

  Great Job - Coolcar :O)"

  Rating by: Claire  |  Rating posted: 16th Nov, 2010  |  Contact: Dave  |  Job date: Nov, 2010
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Claire, 16th Nov, 2010•More details…
• 98%
  "My daughter's car air con needed a bearing replaced as it got wet (don't ask how!). She was spared potentially a large expense by some nimble work in doing the repair. The fan belt was left a bit loose but on a subsequent return it was tensioned corectly and no further problems. I recommend this business for good, honest service."

  Rating by: Anthony  |  Rating posted: 10th Nov, 2008  |  Contact: Owner  |  Job date: Aug, 2008
  Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Anthony, 10th Nov, 2008•More details…