Dewar Appliances / Appliance Repair Services in Petone

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Primary contact
Paul

Postal address
PO Box 39 154
Wellington Mail Centre
Wellington

  • 73%
    "First, let me accentuate the positive: Dewar are professional, punctual, well-presented, and friendly. The quality of their work cannot be faulted. But I was not happy with the bill. I was charged $268 for two minor repairs to my cooktop and rangehood, which took around 20 minutes. I was not informed of the $85 callout fee (which includes 10 minutes of labour) or that they charge for labour in ten minute chunks at $15 each. I was billed for 4 x 10 minute chunks on top of the time that is included with the callout fee, so 50 minutes. When I called to query this I spoke to Jo and was told that this was all in the terms and conditions and that I should have read them on their website. I do not think that it is realistic to expect a customer to do that, especially when they have called you on the phone. Even when you book a job through the website, it does not make you aware of the terms and conditions, let alone prompt you to read them. I have since read their terms and conditions - which are tucked away at the bottom of the page - and while the cancellation clause does mention a callout fee, it doesn't specify how much it is or under what circumstance it is charged. It also does not mention how much labour rates are or how they are calculated. The good news is that Jo has since amended my bill to a more than satisfactory level, and I thank her for that. I hope that in future, Dewar Appliances is more upfront about their charges."
    Rating by: Rich  |  Rating posted: 29th Aug  |  Contact: Paul Dewar  |  Job date: Aug, 2017
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 10%
    29th AugMore details…
  • 100%
    "26.7.17 Dishwasher 6yr old playing up called Tharcold good response would have someone there the next day. He was obnoxious took one look at the dishwasher and said it was too old, reset a button got the bill by email paid it the next day have had repeated calls from them asking for payment, which I provided information. dates bank details that were sent to them on numerous occasions.Finally got it sorted Friday 7.8.17 Dishwasher decided to not work again, not calling Tharcolds, so looked on Now Cowboys to see who could help me Dewar came up,. Got Paul, he was so nice, he replaced the problem , which should have happened initially at a cost of $40 Dave is great the whole team is great, such great service with a smile and practicable solutions, not you dishwasher is too old Thanks Guys"
    Rating by: Ann-Marie  |  Rating posted: 14th Aug  |  Contact: Paul  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    14th AugMore details…
  • 100%
    "Fantastic service, this company was recommended to me and I'm glad I used them. Quick email responses to job booked online, came out same day and repair done immediately. Would not hesitate to use again. Thanks. "
    Rating by: Gill  |  Rating posted: 1st Aug  |  Contact: Paul  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st AugMore details…
  • 100%
    "Dewar Appliances are a company of exceptional calibre. We as a property management business deal with them for all our appliance maintenance needs and are always given the most excellent service from start to finish. The team in the office are efficient, helpful and so pleasant to deal with and the technicians are professional and well trained. So thank you to Paul, Jo, and the rest of the fantastic team for enabling us to provide premium service for our own clients. "
    Rating by: Taylor Property Plus  |  Rating posted: 13th Apr  |  Contact: All the lovely Dewar team   |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th AprMore details…
  • 100%
    "Rhys turned up on time and was friendly and polite. He knew what the problem was immediately and was fast and efficient. Would definitely go back to these guys again in future."
    Rating by: Kelly  |  Rating posted: 6th Mar  |  Contact: Rhys  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    6th MarMore details…
  • 100%
    "I always use Dewars as they are efficient and reasonably priced and always keep in good contact re parts or delays."
    Rating by: Katie Grealish  |  Rating posted: 13th Feb  |  Contact: Dewars  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th FebMore details…
  • 90%
    "Great service. Kept me informed along the way and checked I wanted to proceed and price of part and labour costs before progressing. Lovely guy and let my kids meet his dogs which made their day :)"
    Rating by: Sharleen  |  Rating posted: 14th Oct, 2016  |  Contact: Rhys  |  Job date: Oct, 2016
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    14th Oct, 2016More details…
  • 100%
    "Great service, fixed our washing machine promptly and efficiently and also offered helpful advice about how the problem occurred and took steps to prevent it from doing so again. We went with these guys because of the bad feedback they received from known scumbags "Quinovic property 'management'" on this site and as the old addage goes, "the enemy of my enemy is my friend". Well done Dewar Appliances keep fighting the good fight!"
    Rating by: Ben  |  Rating posted: 1st Sep, 2016  |  Contact: James  |  Job date: Aug, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Sep, 2016More details…
  • 100%
    "Great service. Available the next day, arrived on time and fixed the dishwasher very quickly. Pleasant and organised."
    Rating by: Jasmyn  |  Rating posted: 25th Aug, 2016  |  Contact: Paul  |  Job date: Aug, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    25th Aug, 2016More details…
  • 100%
    "Excellent service. My washing machine door broke while my wife was in labour and the thought of the first few days of parenthood without a functioning washing machine was not something I needed to add to my list of worries. I rang Dewar while in postnatal and after only one phone call they fixed it before we got home from the hospital, without the need for me to do anything! Very efficient, trustworthy, and reliable. Thanks to Paul and the team."
    Rating by: Mark  |  Rating posted: 27th Jul, 2016  |  Contact: Paul  |  Job date: Jul, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    27th Jul, 2016More details…
  • 100%
    "James has helped us on three separate occasions - a fridge, a stovetop and an oven. He was great each time. Polite, friendly, reliable, speedy, great work, sort for the most cost-effective solution. Fantastic. I'd highly recommend. "
    Rating by: Emma  |  Rating posted: 26th Jun, 2016  |  Contact: James  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th Jun, 2016More details…
  • 100%
    "Great service. Rhys arrived on time and fixed the dishwasher in about 10 minutes. He was friendly and efficient. The receptionist I spoke to when I booked the call out also had awesome customer service skills. Very impressed with Dewar Appliances."
    Rating by: Jenny  |  Rating posted: 24th Jun, 2016  |  Contact: Rhys  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    24th Jun, 2016More details…
  • 100%
    "Amazing service. Called about a broken agitator in my washing machine and they delivered a new part to my door in under 2 hours. Customer service was brilliant too. I would definitely recommend them and will be using them again."
    Rating by: julie  |  Rating posted: 26th May, 2016  |  Contact: not sure  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th May, 2016More details…
  • 100%
    "My washing machine was leaking and Dewar Appliances came out promptly to have a look, it needed a new part which they sourced and replaced within a week, very fast and efficient service with excellent communication throughout. I would highly recommend and would definitely use again. "
    Rating by: Jasmin  |  Rating posted: 11th May, 2016  |  Contact: Jasmin Prout  |  Job date: May, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th May, 2016More details…
  • 100%
    "A few weeks ago several plastic connections in my rather elderly SMEG dishwasher, disintegrated. I called Dewars who asked me to send the model details and a photo of the dishwasher etc. I thoroughly expected to be told that it was beyond repair and I would need a new dishwasher, but within days Paul emailed me to say he had sourced the parts. In the meantime something else broke, so he promptly found that part too. They didn't need a technician to screw them in so I could collect when I wanted. Excellent communication and excellent service. My appliance repairer of choice from now on."
    Rating by: Chris Leather  |  Rating posted: 26th Feb, 2016  |  Contact: Paul Dewar  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th Feb, 2016More details…
  • 100%
    "We had a puddle appearing daily under our fridge-freezer. Dewar Appliances were great to deal with. they made an approximate appointment and rang fifteen minutes before arriving. The problem was quickly diagnosed (a blocked drain in the freezer) and fixed. The price was very reasonable. We were very happy with the company. dewar "
    Rating by: Helen  |  Rating posted: 2nd Feb, 2016  |  Contact: George  |  Job date: Feb, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    2nd Feb, 2016More details…
  • 100%
    "Very helpful - nothing was too difficult. Pleasure to deal with."
    Rating by: Neil  |  Rating posted: 10th Dec, 2015  |  Contact: Paul & The Team  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Dec, 2015More details…
  • 100%
    "We had trouble with our washing machine. It would complete the cycle but leave the laundry soaking wet. Paul came over to diagnose the issue, ordered a new part and had the washer up and running the next day. Friendly and prompt service. Thank you for your help!"
    Rating by: Andy  |  Rating posted: 29th Nov, 2015  |  Contact: Paul  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th Nov, 2015More details…
  • 100%
    "I highly recommend Dewar Appliance Repairs. Rhys, Mel and Paul were an absolute pleasure to deal with and worked really hard to find the fault with our Bosch washing machine. They let me know at each stage what they were doing and communicated clearly at every point. In the end we were not able to fix the machine (it wasn't worth it due to its age), so they refunded the cost of parts they had replaced and charged us only for the house visits. I am extremely impressed by their high level of service and exceptional communication, thanks so much!"
    Rating by: Katie  |  Rating posted: 24th Nov, 2015  |  Contact: Rhys  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    24th Nov, 2015More details…
  • 100%
    "I recently used this company to fix my dishwasher. Fantastic service, prompt and efficient. I would highly recommend them to anyone requiring white ware repairs"
    Rating by: susan  |  Rating posted: 23rd Nov, 2015  |  Contact: Dewar  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Nov, 2015More details…
  • 100%
    "Professional, friendly and great to deal with. I would recommend Dewar Appliances to everyone. "
    Rating by: Amy  |  Rating posted: 3rd Nov, 2015  |  Contact: Paul Dewar  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    3rd Nov, 2015More details…
  • 100%
    "I have used Dewar Appliances services for a few years now with many great results and great feedback from my clients. As a plumber, I often get called to jobs which may require appliance repair. Paul and his team are always available to help trouble shoot a problem or arrange a service call....... A huge complement to MY business!! :-)"
    Rating by: Anthony  |  Rating posted: 20th Oct, 2015  |  Contact: Paul  |  Job date: Oct, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th Oct, 2015More details…
  • 100%
    "As a medium sized property management company we have used Dewar Appliances for a few years for all of our white ware repairs and maintenance issues. We send a work order and I know that the tenant will be contacted that day, and Dewars will be there to rectify the issue swiftly. This is really important as I know it is dealt with, and my tenants know that their white ware will be up and running as soon as possible. Invoices arrive promptly and have a good amount of detail. Good communication if the job is going to be larger than expected - no surprises. Great team of guys, everyone I have met has been well presented, friendly and ready to help. We have never had any issues at all. Looking forward to continuing doing business with Dewar Appliances Repairs!"
    Rating by: Tamara Pawson  |  Rating posted: 19th Aug, 2015  |  Contact: Paul Dewar  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Aug, 2015More details…
  • 100%
    "Excellent quick service, very reliable. Highly recommend! A+ service."
    Rating by: Fraser  |  Rating posted: 13th Aug, 2015  |  Contact: Paul   |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th Aug, 2015More details…
  • 90%
    "Quick. Easy. Work was promised! Highly recommended. "
    Rating by: Nikhil  |  Rating posted: 28th Jul, 2015  |  Contact: Paul  |  Job date: Jul, 2015
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    28th Jul, 2015More details…
  • 100%
    "I contacted Dewar and the lovely receptionist booked a time for James to call the following day between 10am - 12 noon. James phoned before he arrived shortly after 10am. He was so professional and did an amazing job and was so informative. I would so highly recommend James and the brilliant service we received from Dewar Appliances and their charges were very reasonable too. "
    Rating by: Colleen  |  Rating posted: 17th Jul, 2015  |  Contact: James  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2015More details…
  • 100%
    "I've had Paul repair my washing machine a couple times in the past. Seeing as he was so friendly and helpful it was only right for me to call him to look at our fridge when it decided to die. It was gutting became we weren't in a financial position to replace with a new one. I was so excited when Paul said he had a second hand (mint) fridge at a reasonable price that we were able to afford. So appreciative of great service and workmanship. Would definitely recommend these guys. They are great!"
    Rating by: Karina  |  Rating posted: 16th Jun, 2015  |  Contact: Paul Dewar  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th Jun, 2015More details…
  • 93%
    "I needed some advice on parts for our broken washing machine,yellow pages, talked to Paul. He found me a 2nd hand replacement part within an hour, reasonable cost, some new bits included and delivered it to me for no extra charge . A really no nonsense approach to appliance repair. Just what I wanted....Great !"
    Rating by: John Verstappen  |  Rating posted: 4th Jun, 2015  |  Contact: Paul  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    4th Jun, 2015More details…
  • 35%
    "Called them in to fix a dishwasher at a flat. We had agreed with the tenants that they would pay for the repairs as they had not informed us that it was broken until we inspected the place. The technician informed the tenants that there is a weak spot on the door where it breaks and that they were new tenants and was not their responsibility for the repairs. This was all that was needed for the tenants not to pay for the repairs. We will not be using them for this repairs and any other repairs we may have."
    Rating by: Arthur  |  Rating posted: 13th Apr, 2015  |  Contact: Reece  |  Job date: Apr, 2015
    Communication: 20%  |  Quality: 10%  |  Reliability: 90%  |  Value: 20%
    13th Apr, 2015More details…
  • 95%
    "Contacted them late on Thursday and they turned up first thing Monday morning, so very happy with that. Pleasant serviceman (even brought the paper in off the lawn) quickly diagnosed two possible causes and rapdily narrowed it down to one. Offered the option of bypassing the faulty part (a stove timer) rather than replacing it, so saved us money right away. Quickly fixed the issue, cost $90. Just a note to others... their reply to my email got stuck in my spam filter, so if you email them, add dewarappliances.co.nz to your whitelist, or check your junk mail folder for a reply."
    Rating by: Rex Widerstrom  |  Rating posted: 9th Mar, 2015  |  Contact: Unsure  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    9th Mar, 2015More details…
  • 100%
    "Couldn't recommend these guys highly enough. How refreshing to find a business you can rely on for excellent customer service, and honest open communication. I used Dewar initially to repair a washing machine and used them again a month later when the oven played up. Paul and George are super friendly and a pleasure to deal with."
    Rating by: Nerida  |  Rating posted: 2nd Oct, 2014  |  Contact: George  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    2nd Oct, 2014More details…
  • 100%
    "My experience with Dewar has been excellent from start to finish. My initial phone call was answered promptly by a friendly, professional and efficient woman, who was very accommodating and arranged for a technician to come to my home the next day. Today, James arrived nice and early to fix both my washing machine and dryer. I found him to be polite and friendly and generally a very nice person to have in my home. He identified the issues quickly, gave me some good, sensible advice re washing products and performance of my machine, and was able to chat to me while he was working, the best example of a man multi-tasking i have ever seen. So far both machines are looking fixed and fab and I was happy with the bill. I am extremely satisfied with the very high standard of service I have received from James at Dewar. I will definitely be asking for him when I use them again in future, and I would definitely recommend him to anyone with appliance problems."
    Rating by: Melissa   |  Rating posted: 15th Aug, 2014  |  Contact: James  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Aug, 2014More details…
  • 100%
    "Hi, We just wanted to pass on our feedback re our latest use of Dewar Appliances. Once again we were very lucky to have Paul come and help us out. He’d been before to sort out our dishwasher problem and did that very quickly. This time Paul gave great advice around our waste disposal and was back within 24 hours to install the new one. He’s extremely knowledgeable, friendly and helpful. He’s a real credit to Dewars and we’d be happy to recommend them to anyone. They also turn up when they say they will. That’s a big plus in our books. They also provide great value for money."
    Rating by: Catherine  |  Rating posted: 8th Aug, 2014  |  Contact: Paul  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th Aug, 2014More details…
  • 100%
    "We had two jobs to carry out in Hataitai. One to repair a dish washer of many years vintage and the second to repair an oven of similar age. The two jobs were professionally handled from the time of first contact by telephone. Scheduled calling times were kept; care was taken not to mess up the kitchen; explanations were given as to why the problems existed and repairs done promptly; and the result was two aged appliances in perfect working order. We'd have no hesitation in recommending Paul and his company for quality and professional handling of customer needs."
    Rating by: Bruce  |  Rating posted: 21st Jun, 2014  |  Contact: Paul  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Jun, 2014More details…
  • 100%
    "A big thanks to Dewar Appliances in repairing my Simpson washing machine yesterday 22 April 2014. Very prompt response and reasonable fee. I had previously got in touch with a well known retailer who sent their technician only to be told, not worth repairing - $300 plus, plus and I got a bill for $118.00 to be told this. Happy!"
    Rating by: Donna  |  Rating posted: 23rd Apr, 2014  |  Contact: Donna  |  Job date: Apr, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Apr, 2014More details…
  • 100%
    "I cannot speak highly enough of Dewer Appliances. When my dishwasher failed, Dewer were there within a day of my ringing to fix the problem, and they fixed another problem with my oven while they were there...that makes them special in my eyes...Coincidently the same day the dishwasher gave up the ghost again and that is where Dewer became ‘extraordinary’ expert technicians. Not only did they come back the same day, they replaced and discounted the new parts and did not charge me any labour. If you need any repair jobs, I can thoroughly recommend them, you won’t be disappointed."
    Rating by: Christine  |  Rating posted: 17th Mar, 2014  |  Contact: Christine Raumati  |  Job date: Mar, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Mar, 2014More details…
  • 100%
    "Great service, James was fast, careful and efficient. We'd certainly use James and Paul again."
    Rating by: Mike  |  Rating posted: 24th Feb, 2014  |  Contact: James  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    24th Feb, 2014More details…
  • 100%
    "Washing machine problem. They came the day after I rang which was great. Very easy to deal with and arrived as scheduled. Paul was very good to deal with and explained what the issue was very clearly and outlined the different options available. Very impressed and would recommend. "
    Rating by: Tom  |  Rating posted: 15th Jan, 2014  |  Contact: Paul  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Jan, 2014More details…
  • 95%
    "Great service, knowledgeable, helpful, brought in additional resources as required - couldn't be better actually."
    Rating by: Annabel  |  Rating posted: 6th Oct, 2013  |  Contact: James  |  Job date: Oct, 2013
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    6th Oct, 2013More details…
  • 93%
    "Really impressed with Dewar Appliances from the get go. Friendly right from the start over the phone and when on site. Job done and dusted in 20 mins and price reasonable. I would not hesitate to engage in their services again."
    Rating by: Natalie  |  Rating posted: 27th May, 2013  |  Contact: Paul  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 90%
    27th May, 2013More details…
  • 100%
    "Very happy with work completed. Would highly recommend."
    Rating by: Kara  |  Rating posted: 29th Apr, 2013  |  Contact: Paul  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th Apr, 2013More details…
  • 90%
    "Came when promised, repair cost less than quote: what\'s not to like Repair was replacing the hinges of a De Longhi oven."
    Rating by: Owen  |  Rating posted: 11th Mar, 2013  |  Contact: ?  |  Job date: Mar, 2013
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    11th Mar, 2013More details…
  • 100%
    "Washing machine broke down. Ring Dewar Appliances on Wednesday and Paul came Friday morning. It turned out that it was a small problem and got fixed in a few minutes. Price is reasonable. We are happy :P"
    Rating by: Wayne  |  Rating posted: 2nd Nov, 2012  |  Contact: Paul  |  Job date: Nov, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    2nd Nov, 2012More details…
  • 93%
    "I couldn\'t be happier. Paul was on-time, friendly, professional, and fast. I thought the washing machine at my rental property was beyond repair, but Paul fixed it in 10 minutes!"
    Rating by: Sam  |  Rating posted: 26th Oct, 2012  |  Contact: Paul  |  Job date: Oct, 2012
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    26th Oct, 2012More details…
  • 95%
    "The technician came in to fix our F&P dishwasher, was very professional and diagnosed the problem and explained it clearly. He had to come back another day due to a part he needed but he was clear when he would come back. When he came back, he was on time and called us to make sure we were home. He installed the part and gave it a bit of a service. A job very well done."
    Rating by: Tuna  |  Rating posted: 16th Oct, 2012  |  Contact: Steve??  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    16th Oct, 2012More details…
  • 83%
    "Have used on several occasions for rental properties, always prompt, helpful and reliable. After reading the comment below I think that if someone lets a broken washing machine \"literally wreck their life\" then perhaps they should consider getting a new life. If an appliance is broken beyond repair and a new machine required, this is a decision has nothing to do with the repair person - that\'s the owners responsibility and decision and probably one they made reluctantly. Don\'t let one ridiculous and unreasonable review affect your opinion of this professional provider."
    Rating by: Sarah  |  Rating posted: 12th Oct, 2012  |  Contact: Paul Dewar  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 50%  |  Reliability: 100%  |  Value: 80%
    12th Oct, 2012More details…
  • 15%
    "Paul Dewar\'s company has given us the worst repair service which I have had the misfortune to experience in 33 years of life. Paul contracts with the Quinovic rental company, which is obligated to repair or replace defective appliance covered by our rental agreement. It took five visits, three weeks, and at least a score calls to get the washing machine replaced. On the first three visits, Mr. Dewar pronounced wildly unrelated causes for the fault (a failure of the spin cycle)~ first a bad motherboard, then clogged drainage, then a loose peice of plastic. After each visit the machine broke down shortly, with nothing changed, and it took a rather angry call to his office to convince them to loan us a working washing machine for our apartment rather than simply leave us with a nonfunctional appliance. Then, a week, later, Mr. Dewar brought the old machine around for a replacement, which failed moments after his exit due to his failure to plug in the hot water correctly. He returned later that day and fixed problem only to have the original spin cycle problem return once more. We had to threaten to withhold rent from Quinovic to get the machine replaced, which Mr. Dewar did everything in his power to avoid, presumably to save cost. The whole affair cost us two weeks of a functional apartment, $450 in lost home business revenues, two lost peices of clothing, 5 nights of full sleep (I work a night shift), and three weeks of helpless agony... and I write this assuming that today actually is the end of the matter. We spent part of that time without clean towels or underwear. Simply put, Mr. Dewar\'s incompetence wrecked three weeks of my own and my husband\'s life, and I would not recommend that anyone place trust in this man\'s hands."
    Rating by: Jeanine  |  Rating posted: 31st Jul, 2012  |  Contact: Paul Dewar  |  Job date: Jul, 2012
    Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    31st Jul, 2012More details…
  • 100%
    "Terrific service phoned prior to coming and then turned up at time stated. "
    Rating by: Tricia  |  Rating posted: 3rd Jul, 2012  |  Contact: Pete  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    3rd Jul, 2012More details…
  • 100%
    "I chose Dewar Appliances based on the positive feedback and I wasn\'t disappointed. Both Paul and the other staff I spoke with were friendly and professional. Paul arrived on time and dealt with changing the fridge seal efficiently. Happy with job and cost."
    Rating by: Katherine  |  Rating posted: 13th Jun, 2012  |  Contact: Paul  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th Jun, 2012More details…
  • 100%
    "Would highly recommend. Paul was on time, having called and let us know he was coming. He came and immediately could tell us the problem with our washing machine and had the part in his van. He fixed another smaller problem with a spring in our washing machine without us even having to ask. Great communication and reasonable price which can be hard to find in this day and age."
    Rating by: Mel  |  Rating posted: 1st May, 2012  |  Contact: Paul  |  Job date: May, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st May, 2012More details…
  • 100%
    "We have used Dewar for several jobs. Paul has quickly worked out and solved the problem on each occasion. He has a courteous, considerate and polite manner and you know that you are dealing with a person of integrity who will give you great service. "
    Rating by: Janice  |  Rating posted: 15th Jan, 2012  |  Contact: Paul Dewar  |  Job date: Jan, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Jan, 2012More details…
  • 100%
    "Paul arrived on time and diagnosed the problem with our oven quickly & efficiently. He replaced the broken part, tested it and was tidied up within half an hour. It was great to be able to pay straight away by Efpos. I highly recommend this company."
    Rating by: Vic  |  Rating posted: 21st Dec, 2011  |  Contact: Paul Dewar  |  Job date: Dec, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Dec, 2011More details…
  • 100%
    "Good reliable and honest"
    Rating by: Steve Mahoney  |  Rating posted: 25th Oct, 2011  |  Contact: Paul Dewar  |  Job date: Oct, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    25th Oct, 2011More details…
  • 90%
    "Good service. Kept us up to date and turned up at organised times. We were also happy with the final cost of the job."
    Rating by: Kyle  |  Rating posted: 23rd Aug, 2011  |  Contact: Paul And Mel Dewar  |  Job date: Aug, 2011
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    23rd Aug, 2011More details…
  • 95%
    "All communications were very straightforward and easy and personnel very pleasant to deal with. Job was performed speedily and efficiently and I was very pleased. Can thoroughly recommend"
    Rating by: Sue  |  Rating posted: 26th Feb, 2011  |  Contact: Paul  |  Job date: Feb, 2011
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    26th Feb, 2011More details…
  • 100%
    "Dewar Appliances gave a very good service. They knew what they were talking about over the phone (and pretty much diagnosed the problem then). Came to assess the oven, ordered the new parts necessary, and returned to fit them all within a week. The cost was very reasonable (with no charge for the \'diagnostic\' visit), and communication was excellent. A recommended company!"
    Rating by: Rob  |  Rating posted: 11th Nov, 2010  |  Contact: Paul (?)  |  Job date: Nov, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th Nov, 2010More details…
  • 100%
    "This company was great. Very reliable. They came to fix my washing machine and Freezer and both were done in about 20mins! They even fixed another problem with the washing machine that I wasn\'t aware of! Highly recommend this company! "
    Rating by: Nicole  |  Rating posted: 28th Sep, 2010  |  Contact: Can't Remember His Name  |  Job date: Aug, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    28th Sep, 2010More details…
  • 100%
    "Great, fast service. Very friendly on the phone Lance was a lovely guy. Highly recommended."
    Rating by: Emma  |  Rating posted: 25th Aug, 2009  |  Contact: Lance   |  Job date: Aug, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    25th Aug, 2009More details…
  • 100%
    "I have used this firm on several occasions and have recommended them to others. I highly recommend this firm who are prompt, efficient and provide excellent customer service."
    Rating by: Lynda Marino  |  Rating posted: 19th Feb, 2007  |  Contact: Paul Dewar  |  Job date: Dec, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Feb, 2007More details…

Unauthenticated ratings (1)

  • 100%
    "I\'ve used Dewar maybe 30 times over the last year-year and a half. They\'ve been great. They are miles ahead on service - good to see a company putting the energy in (it shows guys). I\'ve used a lot of different companies in Wellington in the past - there are some shockers out there so beware. It\'s Kane from Jericho Residential Property Management here if anyone wants a personal reference (anonymous references are meaningless imo). "
    Rating by: Kane  |  Rating posted: 6th Feb, 2008  |  Contact: Mel  |  Job date: Feb, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Kane, 6th Feb, 2008More details…

Primary contact
Paul

Phone number
04 568 2550

Website
www.dewarappliances.co.nz

Availability
This week/ASAP

Postal address
PO Box 39 154
Wellington Mail Centre
Wellington

About us
We repair most major brands of appliances.
Prompt efficient service.
Friendly/professional first point of contact when calling our office.

What we do
We specialise in repairing your broken appliance with one of our experienced friendly technicians.
Dewar appliances has being servicing the greater wellington area since 2000.

We repair-

Washing machines
Dishwashers
Dryers
Waste disposals
Ovens
Wall ovens

Categories we service
Home & Electronic Appliances, Appliance Repair Services

Areas we service
Wellington City, Porirua Area, Petone, Hutt Valley Area

Character count:

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