Drain Direct

Ratings

8%

"Started great, they were fast to respond and came the first day to look at a blocked drain. They were super nice, but charged $190 to tell us it was tree roots (yes, that was obvious). It was a short visit and he suggest I dig it out myself as it was “a small job”, “close to the start of the pipe”.
I was initially happy with this idea, but a small dig on my behalf showed a large amount of pipe needing replacing (26 meters in the end).
Called to get them back, and they said they… would contact me soon. After a week I rang again, heard a few excuses, and over the next three weeks they never turned up on the times they promised (in a couple of days, next week, next Monday...). In the end I gave up and got someone’s else to finish their job.

I get that it might have been hard to spot how large an issue this was, or that they might be busy.

But the lack of replies (every time we talked it was because I called them, they never rang me sadly), and broken promises means I wouldn’t trust these guys. Not surprisingly they managed to send the invoice quickly!"
Rating by: Tibor | Rating posted: 1st Jun | Contact: Derrick | Job date: May, 2018
Communication: 0% | Quality: 10% | Reliability: 0% | Value: 20%
Tibor•1st Jun•More details…
100%

"We originally contacted a number of drainage contractors, but ended up going with Derrick and the team as he was open and honest from the outset. He gave a thorough quote complete with diagrams and maps of work to be completed. We had a relatively complex job, and Derrick and his team got the work done quickly, efficiently and he kept in constant contact to outline what had been completed and estimated completion dates. The result has been fantastic - no more flooding, and we can now sleep at… night when it rains instead of standing outside in the pouring rain bailing water for hours. Tradesmen aren't always known for their communication skills, but Derrick is an exception to this rule. Really impressed with the professionalism and efficiency, and I wouldn't hesitate to recommend Derrick and the team to anybody looking for a drainage contractor."
Rating by: Mark | Rating posted: 25th Oct, 2017 | Contact: Derrick | Job date: Sep, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Mark•25th Oct, 2017•More details…
100%

"This time, the sewage pipe of my house was unexpected block up. Derrick and his team do the very good job like last time. Jason came in a short time after my call and identified the cause of problem was the thick tree roots blocking up the Council manhole. He immediately partial unblocked it to allow the water flowing. Than, help to contact Watercare to throughly fix the problem. Thank you for your professional services. "
Rating by: Philip | Rating posted: 14th Oct, 2016 | Contact: Derrick & Jason | Job date: Sep, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Philip•14th Oct, 2016•More details…
100%

"Thanks so much for the AWESOME Service Derrick ..
I was very Impressed with how quick you guys were able to be on site to sort our Toilet Blockage as we are a brand new community hall ,We required this job urgently :):) You Legend Thanks again and see yah next time :):)
"
Rating by: Terangi | Rating posted: 19th Nov, 2015 | Contact: Terangi | Job date: Nov, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Terangi•19th Nov, 2015•More details…
100%

"Drain Direct came out promptly to unblock the drains. Offered a solution. Turned up the next week and did what they said they were going to do and repaired the concrete as well. Would highly recommend. "
Rating by: Rosalie | Rating posted: 14th Oct, 2015 | Contact: Drain Direct | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Rosalie•14th Oct, 2015•More details…
35%

"I am very disappointed with Drain Direct who I contacted because of their favourable ratings on this website. I have used the company twice for drain repair jobs and in both cases there have been issues with their charging. The first time was in March this year. They unblocked a drain and then told me about the repair that was needed to stop it blocking again. They did the repair and I was home for most of the time the workmen were there. When I got the invoice the number of hours charged… were more than the time spent on the job. I had to question Derrick (the owner) about this and after he checked with his workmen he agreed that the charge for the hours should be reduced. I thought they had made a simple mistake and so I called them again when I had another drain blockage under my driveway in September. They came and cleared the blockage. The same drain blocked again two weeks later and so I called them to come and unblock it which they did and told me what repair was needed. Derrick said it would cost about $800 plus G.S.T. to cut part of the concrete driveway and replace part of the pipe and the job would take about 4 hours for two men. However when I got the invoice I had been charged for a total of 24.75 hours for labour. Part of this charge related to putting in the new concrete (about one square metre). Even allowing 4 hours for the concrete the hours spent on the drain repair were still 20.75 which is more than two and a half times what I had been led to expect. When Derrick was questioned about this he said the workmen had encountered some rock and tree roots when they were digging.

I have paid the invoice in full as I did not want to get into another discussion regarding the charges. However I made it clear to Derrick that I was not happy with the amount charged. This whole experience has not been good. It is frustrating and annoying when you are given a false expectation as to the cost of a job and the time it will take to complete. I can’t help but think the job could have been done in a more timely and efficient manner."
Rating by: Sophy | Rating posted: 5th Oct, 2015 | Contact: Derrick | Job date: Sep, 2015
Communication: 30% | Quality: 50% | Reliability: 40% | Value: 20%
Sophy•5th Oct, 2015•More details…
98%

"Impressive response.
Prompt attendance to ascertain extent of required work to driveway drains.
Prompt return of reasonable and fair quotation.
Due to contractor's prior commitments unfortunately work could not commence immediately.
Well worth a short delay.
Contractor came on site exactly as promised.
Worked steadily on the project to finish to a high standard.
Our payment made immediately in recognition of satisfactory outcome. "
Rating by: Bernard | Rating posted: 12th Jul, 2015 | Contact: Derrick Rhodes | Job date: Jun, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Bernard•12th Jul, 2015•More details…
100%

"Really great service - having the drains done was something I've been putting off for years, but it had to be done. Derrick was really helpful, and kept me up to date with what was going on (and responding kindly to daft questions), and Jackson did a wonderful job ... even putting the dirt back in the same spot so the garden doesn't need any remediation. Lovely folk to deal with, great job and really reasonably priced. Would definitely recommend giving Drain Direct a call, something pleasant in… what is usually unpleasant business. Big thanks Drain Direct."
Rating by: Vicki | Rating posted: 8th Jul, 2015 | Contact: Derrick | Job date: Jul, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Vicki •8th Jul, 2015•More details…
100%

"Highly recommend Derek and his team at Drain direct. Honest and transparent. Called them for a job and thier assessment and subsequent handling of the complicated situation was resolved in my favour. Thanks to their honest and integrity."
Rating by: Nirmal Chabba | Rating posted: 14th Mar, 2015 | Contact: Derek | Job date: Mar, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nirmal Chabba•14th Mar, 2015•More details…
95%

"Derek took the booking & Jackson did a great job clearing my drain. Same day service :-)"
Rating by: Craig | Rating posted: 27th Feb, 2015 | Contact: Jackson | Job date: Feb, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Craig•27th Feb, 2015•More details…
100%

"Derek responded very promptly to our call - we had a blocked drain on a Sunday - we had visitors staying. Their truck arrived first thing Monday morning and they located the blockage on council land - Derek contacted Watercare for us and has helped us try and recoup the cost from Watercare. When I had no satisfaction initially from Watercare he rang them for me, found out which form I should fill out and then helped me complete the form. Can't thank him enough -a very reasonable charge for… all he did for us. A very decent person to deal with."
Rating by: Heather | Rating posted: 18th Oct, 2014 | Contact: Derek | Job date: Sep, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Heather•18th Oct, 2014•More details…
100%

"Great service, turned up when expected, very efficient with the job, reported the blocked Council pipe to Watercare on our behalf. Would use again."
Rating by: Gemma | Rating posted: 9th Oct, 2014 | Contact: Derrick | Job date: Oct, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Gemma•9th Oct, 2014•More details…
85%

"Was highly recommended to them, what a delight it was - Derrick was helpful and very fair, did the job for less than 70% of the price quoted by another rip off outlet. No hesitation to use or recommend them, honest and good price."
Rating by: sw | Rating posted: 1st Aug, 2014 | Contact: Derrick | Job date: Jul, 2014
Communication: 80% | Quality: 80% | Reliability: 80% | Value: 100%
sw•1st Aug, 2014•More details…
100%

"We had problems with a previous drain layer who had incorrectly connected the water flow from our roof, resulting in flooding into our garage. We got onto Derrick via this site (we were impressed by the positive feedback posted). Derrick responded immediately, and came up with a temporary solution until a permanent one could be put in place. We found him to be very honest, innovative in his thinking, reasonable in pricing, and extremely helpful in rectifying a previously poorly completed… job."
Rating by: Terri | Rating posted: 6th Apr, 2014 | Contact: Derrick | Job date: Mar, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Terri•6th Apr, 2014•More details…
100%

"Needing a backyard bog turned into something rather less of a slush, we called for the experts. Much appreciated not just the work done, the price and being kept in the loop but also the advice on how to camouflage what in fact was not too obvious an excavation. And, given the continuing wet spring, it does appear that the bog is receding. "
Rating by: Chris | Rating posted: 18th Sep, 2012 | Contact: Derrick Rhodes | Job date: Sep, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Chris•18th Sep, 2012•More details…
100%

"Derrick was recommended by a neighbour, who had used him in the past and was very happy with the quality of his work. We had a major problem with sewage pipes in the garden caused by tree roots. This was not the first time this had happened and the previous work had cost an arm and a leg!
We had three quotes for the present job. The first one we got was from a larger company and, in my opinion, was extortionate. However, Derrek, not only gave a more reasonable quote, but came in a few days… later and fixed everything before I got home from work.

We are very happy with the work done and would not hesitate to call him again if we had similar work to be done."
Rating by: Malcolm | Rating posted: 5th Jul, 2012 | Contact: Derrick Rhodes | Job date: Feb, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Malcolm•5th Jul, 2012•More details…
100%

"I first met derrick aout twelve years ago when i teamed up with a fellow builder who was an old friend of his and had been using his sevices for some time. He and his team were very much the professional outfit and great personalities to boot.
In the following projects simon and i were involved with (new builds, renovations, alterations etc ) derrick was bought onboard to take care of all the drainage. Always with the consistant standards, everything was… completed without any problems leaving everybody concerned happy.

We had a major project at my own property recently where we had a large inground pool and adjourning pool house/ cabana with sink, toilet etc, with obvious major drain works completed again without a hitch. He also came back and replaced a section of existing drains at the front of the house that were always troubled by tree roots, with new pipes- no more problems. My neighbour asked me about the same problem in his place with large trees, so after passing on derricks phone number he too has no more trouble with his drains. I recomend Derricks services without hesitation"
Rating by: Richard | Rating posted: 1st Jul, 2012 | Contact: Derrick Rhodes | Job date: Jul, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Richard•1st Jul, 2012•More details…
100%

"We had an overflowing drain that needed immediate attention. Derrick was there straight away, cleaned up the mess and made safe for repair. He did the repair the next day, kept us informed the whole way and talked us through what needed to be done. Derrick was great to work with and we would use him anytime and highly reccomend him to other."
Rating by: Claire | Rating posted: 28th Jun, 2012 | Contact: Derrick Rhodes | Job date: Jun, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Claire•28th Jun, 2012•More details…
100%

"We have had to call Derrick on several occasions to assist us with a problem arising in a neighbours sewer. He has invariably been professional, punctual and efficient - solving the immediate problem and providing sound advice which the neighbour has, unfortunately, not yet accepted. I particularly appreciated his prompt and reliable response to phone messages and his willingness respond to my urgent requests. It is good to be dealing with the principle of the firm who takes a real interest in… the job. I recommend his services highly."
Rating by: Bill | Rating posted: 20th Jun, 2012 | Contact: Derrick | Job date: Jun, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Bill•20th Jun, 2012•More details…
100%

"My name is Nga Katia and I live at 40 Lincoln Street, Ponsonby. I\'ve lived in the Ponsonby area for 31 years and for so many years I have not come across any drainage problems till 2012. I contacted Derrick from Drain Direct to address my drainage concerns. I found Derrick and his team to be a professional outfit that cared about me as the clientele but moreso, a person. I am lucky to have been associated with Drain Direct and I felt it a need to write about my experience. I believe the… expertise offered by Drain Direct personnel is one to none and with the assistance of cutting edge technology like drain cameras; solved my drainage issue, and the fact that nothing was a problem. As a customer I gained satisfaction that the job would be completed and it assured me - safe peace of mind that my property is guaranteed the best of care too. I strongly recommend Drain Direct to any prospective customer or business and I personally wish Derrick and his team all the very best for their future endeavours. If I should need them again, I will not hesitate to contacting them again. Most importantly - I know who I can count on to call, in relation to my drainage, Derrick and the guys. Meitaki maata - thank you very much - for taking care of my drains, my home and my family. Kia Manuia - good luck! Nga"
Rating by: Nga Katia | Rating posted: 19th Jun, 2012 | Contact: Derrick | Job date: Jun, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nga Katia•19th Jun, 2012•More details…
100%

"Derrick is a decent person with excellent professional skills. He and his associate did very good job to solve the drain problem of my house recently. I am totally happy with his services. The only thing I am upset to myself is not to find Drain Drect in the first place. "
Rating by: Philip | Rating posted: 19th Jun, 2012 | Contact: Mr. Derrick Rhodes | Job date: Jun, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Philip•19th Jun, 2012•More details…

Drain Direct / Drain Unblocking in Royal Oak