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Drain Surgeons / Plumbers / Plumbing Contractors

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  • 3%
    "I called drain surgeons for a blockage, they sent a 18 y/o who had no experience and after 3hrs said “I don’t know’ my boss will call you, it cost $392 to be told I don’t know. He also spray painted where our drains were located under the lawn. After continued calling the company nobody would return the calls. I since have had watercare fix the drains which were located nowhere near where this company said they were. I’m now forced to take legal action to recover monies, this is not a problem as the property is owned by a high profile lawyer who is very upset at the experience we had with drain surgeons Ltd."
    Rating by: Chris  |  Rating posted: 26th Nov, 2018  |  Contact: Chris smith  |  Job date: Nov, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    Chris26th Nov, 2018More details…
  • 100%
    "My garage flooded due to a blocked catchpit. Called Drain Surgeons who turned up promptly and vacuumed the blockage. Haven't had any problems since so happy to recommend this contractor. A+ service."
    Rating by: Chris  |  Rating posted: 6th Jul, 2018  |  Contact: Unknown  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris6th Jul, 2018More details…
  • 0%
    "This business was recommended to me on my local Facebook group.

    On the positive side, all the employees were, at all times, very warm, friendly, and likeable.

    Unfortunately, they were also, at all times, completely hopeless.

    Nobody turned up on the first scheduled date. Calls were answered by the friendly Alex, who cheerly reported that the crew were "30 minutes" away. This was the standard reply for the remainder of that day and the next.

    On the next available date, two weeks later, a crew turned up, and soon left without any kind of report or diagnosis on the drainage problem. When it became clear the crew weren't coming back after their lunch, I rang the ever friendly Alex, and was pleasantly informed that there was an equipment failure, and they will come over the next day. Repeated calls have been ignored since then.

    One month later, I have abandoned all hope.

    The one saving grace was that these people were very pleasant to deal with. For some customers, that friendliness might sufficiently compensate for their inability to deliver anything resembling their advertised or otherwise promised service.

    I need more than just friendliness in a drain inspection.

    Fortunately, I didn't waste any money on these cheerful chumps, but I certainly did waste plenty of my precious time.


    Rating by: Simon  |  Rating posted: 23rd Jun, 2018  |  Contact: Alex Lee-Martin  |  Job date: May, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Simon23rd Jun, 2018More details…
  • 100%
    "The guys did a great job, friendly and knowledgeable found the problem quickly and fixed it.
    Thanks team!
    Rating by: Joseph  |  Rating posted: 18th Jun, 2018  |  Contact: Joseph Broadstrong  |  Job date: Jun, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Joseph18th Jun, 2018More details…
  • 0%
    "Bad customer service, emailed 7 days ago with details of the change of work, follow up with a phone call on the same day spoken with the operation manager Alex but nothing gets done.
    No returning quotes or phone calls from the manager for the whole week.
    Called again to the office spoken with the assistant and was advised that someone came on Wednesday for job but we haven't got a quote yet for the new additional work?? And I'm sure no one came as my room mate was home the whole day. Maybe they went to the wrong address... Never use them again. Only get total ignorance on getting a quotation and its very bad management.
    Rating by: Maggie  |  Rating posted: 8th Jun, 2018  |  Contact: Alex  |  Job date: Jun, 2018
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Maggie8th Jun, 2018More details…
  • 43%
    "We had blocked drain pipe in garage.
    Guy arrived on time and fix it in 30 minutes.
    Two weeks later same thing happened. Called them three times to finish the job.
    Promise and excuses, but nobody showed.
    I would not thrust them
    Rating by: Drazen  |  Rating posted: 22nd Sep, 2017  |  Contact: do not know  |  Job date: Aug, 2017
    Communication: 20%  |  Quality: 20%  |  Reliability: 80%  |  Value: 50%
    Drazen22nd Sep, 2017More details…
  • 10%
    "We had bad flooding and water pooling after rain in an area that was above our stormwater and sewerage lines that ran on our crosslease section to the street., which indicated to us a break in a pipe somewhere. The operator Sam, ran a camera down the sewerage line only and said it was all clear. He didn't know
    what the problem was, said the water table looked as if it had risen and suggested a sump hole be installed. Naively I paid the bill straight away ($316 for less than half an hour) Still we were left with the flooding. I rang back several times to get someone out, and was told that someone would come, but they never turned up on the day , I rang and left messages but no one rang back, and eventually when the following week Sam turn up for 5 minutes, looked at the flooding, scratched his head was abusive and left saying the drainage manager would be in touch. No one got back to us, we were still left with the problem, we engaged someone else and it turns out there is a block in the stormwater drain from tree roots which Drain surgeons didn't even camera even though my initial suggestion was that it may be a tree root from the adjoining obvious kauri tree. It is also all the 2 other houses on the crosslease water as well as their water runs through that drain...although it is not running through it is pooling on our property and compromising our house foundations.

    I rang the manager at Drain Surgeons last week and when asked what my call was about and I said it was a complaint I was told he was unavailable. I spoke to him yesterday to give feedback, but he was not receptive.

    I have now heard through the grapevine that there was a change of ownership and with the new management 90% of staff left.
    Rating by: Susan  |  Rating posted: 26th Jul, 2016  |  Contact: Sam  |  Job date: Jun, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 40%  |  Value: 0%
    Susan26th Jul, 2016More details…
  • 13%
    "Drain Surgeons came to our house as drains running slow. The guy said, no problems, charged us & left. We called again a couple of weeks later & he came again. Still charged but reduced fee. He said, no issues. About nine weeks later we had another problem except the sewerage was coming up gully trap. Clearly an issue. Turned out the blockage was 25 meters from the gully trap and a huge clump of roots. Blockage was on Council land & Council tree & Watercare found and removed roots in ten minutes. Thanks Alex of Watercare"
    Rating by: Claire  |  Rating posted: 23rd Jul, 2015  |  Contact: Lyn Barr  |  Job date: Apr, 2015
    Communication: 40%  |  Quality: 0%  |  Reliability: 10%  |  Value: 0%
    Claire23rd Jul, 2015More details…
  • 23%
    "These people keep poor records. We needed sewerage line cctv footage for building consent before and after building. They behaved like they had no memory of the first job which was challenging, as they went to the neighbour's property several times without making an appointment with them - and then billed us for their time. I gave them the neighbour's phone number on several occasions, but this was not kept. No one remembers your name, your job, how to pronounce your street name, even if you ring several times the same day and speak to the same person. Service is slow, we urgently needed the second cctv job done for sign off, they didn't seem to think there was any urgency. The footage took nearly two weeks to get to us after we had paid. Why? Oh and the invoice they sent via email looks like an virus ... tried to tell them this to no avail. Really not a gratifying company to communicate with. NOT A CUSTOMER ORIENTED SERVICE."
    Rating by: Ange  |  Rating posted: 31st Mar, 2015  |  Contact: Matt Best  |  Job date: Feb, 2015
    Communication: 10%  |  Quality: 50%  |  Reliability: 20%  |  Value: 10%
    Ange31st Mar, 2015More details…
  • 45%
    "Be careful - full charges apply even if they can't help or unblock your drain.
    Establishment fee to get truck on-site, full hourly charge for 20 minutes of looking at the job and deciding they didn't have the right access to do the job. "Sorry mate, can't help". Full invoice arrives in the mail, call up to query - nope, thats how it is.
    Rating by: Nick  |  Rating posted: 5th Nov, 2013  |  Contact: No idea  |  Job date: Oct, 2013
    Communication: 60%  |  Quality: 30%  |  Reliability: 80%  |  Value: 10%
    Nick5th Nov, 2013More details…
  • 100%
    "Blocked kitchen sink early on a Sunday morning. Called the Drain Surgeons and was promised someone would be around by mid morning.

    Simon arrived on time, diagnosed the problem immediately and promptly remedied the situation.

    Great service and a job well done.

    Cheers! "

    Rating by: Dean  |  Rating posted: 23rd Dec, 2012  |  Contact: Simon  |  Job date: Dec, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dean23rd Dec, 2012More details…
  • 100%
    "Highly recommend these guys to anyone "
    Rating by: Liam Or Rachel  |  Rating posted: 2nd Oct, 2012  |  Contact: Kris  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Liam Or Rachel2nd Oct, 2012More details…

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