Sadly this wasnt 100% true. The communication was very rushed and you could tell they didnt really care about your requirements other than getting it done and moving onto the next. They didnt even ask what type of finish we wanted let alone walked through any options.
After completion all the floor skirting required touch up painting and all the nails… were not banged down. Spoke to linda and she didnt really care or bothered to provide any remedy. Apparently this is expected. They dont mask the skirting boards for some stupid reason either. Looking at other places (yes not 20+ years experience) they would mask the skirting to avoid their machines damaging the skirting.So if you dont mind cleaning up the left over brown dust and retouching all your skirting with new paint then these guys are fine. Not everyone that has "20+ years experience" are the best in the game... more younger and newer companies are doing the same job if not better. Sad but true...
I didn't have any sander that had been recommended to us, so I asked a lot of questions.
As for the completed - couldn't be happier.
Linda was always great to deal with as well and the guys were great too.
However...the nail holes were not punched which was included in the quote and had been confirmed over the phone. Also the carpet was supposed to be edged (the metal thing that goes over the… edge of carpet) but this was not done. My main problem with this company has been the lack of communication and every time I called/emailed them to discuss the 2 above issues Linda would say she\'d get back to me, but never did. Only did I hear from her when she was chasing payment, and when I raised the issues she said she would arrange someone to come and do the carpet edging. This never happened. The nail holes not being punched was hugely dissapointing as there was no way we were going to move our kids/dogs/cats out and rent another house to have it re-done. I would have thought a sincere apology and a discount on our invoice would have been offered but instead we have been mucked around for months. So on that basis I have found this company very difficult to deal with, they made some errors, were unable to give us the time of day to discuss it, let alone apologise and offer us a reasonable discount and I found their phone manner at times to be very unprofessional.
2. After accepting that the tradesman couldn\'t come around the first day due… to family problem. We were assured a \"full team\" would be there the next day to do most of the work. This never happened.3. After saying they could do the work over the weekend, they never came back in that period!, no phonecall, and some lame excuse about us saying the guy could have the weekend off. Weird considering we had gotten out of the house for them to do it then!4. Bad communication, had to ring up and ask what was going on most of the time.5. Job done to poor standard. They thought it was done, but bubbles all through polyurethane. Had to get them to come back and sand and redo6. Cut cables for sky, had to get sky to come in to fix.Overall a bad experience that left us out of pocket for rent, and them unwilling to meet all our costs.
The quality of their workmanship was VERY SUB-STANDARD.
The problems with the job were:-uneven floor level after sanding and polyurethaning-not all nails were punched and filled before polyurethaning-deep marks were made in the skirting boards requiring extensive remedial work-swirl marks in the polyurethane finish caused by using to coarse grit before applying topcoat-small stones were left in the… polyurethaneI contacted the owner who came to inspect the job. He would not admit that the job was sub-standard. He merely offered to put another top coat on. I told him that I would get another company to fix the problem and offered to pay some, but not all of the bill, given the sub-standard workmanship. He immediately threatened me with court action then walked out slamming the front door behind him. DEFINATELY NOT WHAT I WOULD EXPECT FROM A PROFRESSIONAL!!!I also had money in my bedroom that were either moved or missing.All this trouble even when I went to the expense of giving the workers a box of Steinlager so that I would get a decent job! Apparently bribery does not work!
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