Duncan Floor Company Ltd / Floors Contractors in Onehunga

  • 100%
    "Recently we were unfortunate to have a flood in our home which necessitated the replacement of our cork tile flooring. Duncan Floor Co were nominated by insurance company to undertake the work. What a pleasure it was to deal with this company.  Everyone who came to our home was on time and we were delighted with the standard of workmanship. Firstly a visit to assess the damage and to measure up the job and an explanation of the time frame. This was particularly helpful as it meant we could plan our movements for the period. The tiles were lifted very efficiently and the job left clean and tidy. No mean feat as it was a big area. Then the tiler arrived and sanded the concrete floor, put two coats of special plaster over the next couple of days making sure the floor was properly dry in between and laid the tiles. Our stairs needed to have three rungs removed to allow the machines access to the area. A very professional job indeed. The tiler also advised us to create a barrier between the two storeys of our home to contain dust from the sanding machines. This information was particularly helpful.  The floor was sealed, sanded and three coats of varnish applied - sanded carefully between coats. The carpet edges were replaced after the floor was dried. We are delighted with the result, the attention to detail and the very pleasant and professional tradesmen."
    Rating by: Val  |  Rating posted: 13th May, 2019  |  Contact: Linda  |  Job date: May, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Val13th May, 2019More details…
  • 50%
    "The quality of the work was good, but communication practically non-existant. If you are only worried about getting a job well done, then I could recommend. But, if you value customer service, as I do, then this is not the company for you. The job was to have been started on a Tuesday, finished by Friday latest. Not finished, so I rang to ask. I was told it would be done by Saturday. The call was very rushed and I was hung up on before I could ask any more questions. Job not finished by Saturday. Rang Monday to confirm that job was done. Was told it was finished Sat. It was not, but probably Sunday. Got a phone call asking for my email. Not to say that the job was finished, but just "can I have your email address, please". All very ordinary. Although quality of job was good, I thInk you could get a job done to a similar standard along with a bit of customer service, too. These guys have been in business a long time. Maybe they are getting complacent. Won't use this business again."
    Rating by: Carolyn  |  Rating posted: 21st Feb, 2019  |  Contact: Dave Ngare  |  Job date: Feb, 2019
    Communication: 0%  |  Quality: 90%  |  Reliability: 20%  |  Value: 90%
    Carolyn21st Feb, 2019More details…
  • 95%
    "I would like to say a huge thank you to Duncan Flooring for the wonderful and efficient service provided by you and your team. While I had originally chosen to go with a slightly less expensive quote (circa. $1-200 difference) from another company, I was in turn let down by this company when they could no longer do the job within the timeframe that I needed it to be done by. When I called Duncan Flooring back, they were able to help me and carry out the job the very next day. They did a beautiful job and I am really impressed with the service all round. Thank you."
    Rating by: Inger-Lisa Hurst  |  Rating posted: 17th Oct, 2018  |  Contact: Linda Ngare  |  Job date: Oct, 2018
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Inger-Lisa Hurst17th Oct, 2018More details…
  • 100%
    "We used Duncan Floors over 10+ years ago when we discovered rimu floor boards in our home. We were delighted with their service hence the reason we contacted them when we had a new kitchen fitted and the floors needed retreated. Absolutely superb treatment. Great communication from both Dave and Linda and the young man who undertook the work - Elijah - his workmanship is of the highest standard. Totally recommend this company!"
    Rating by: Karen  |  Rating posted: 10th Oct, 2018  |  Contact: Linda Dave and Elijah   |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Karen10th Oct, 2018More details…
  • 100%
    "We had our bathroom and kitchen floors sanded and polished by Duncan Floor Co. The whole experience from start to finish was positive. Linda was great and very helpful to deal with, and our floor sander Elijah did an amazing job. He was friendly, professional and we were very happy with the end result, our floors look amazing!"
    Rating by: Ryan  |  Rating posted: 4th Oct, 2018  |  Contact: Linda Ngare  |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ryan4th Oct, 2018More details…
  • 100%
    "Thank you for a lovely job on our floors – they look fantastic and we are super happy with the results."
    Rating by: Tania   |  Rating posted: 1st Oct, 2018  |  Contact: Linda Ngare  |  Job date: Oct, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Tania 1st Oct, 2018More details…
  • 100%
    "Thoroughly nice people to deal with. Prompt and efficient with a very pleasing result."
    Rating by: Christophe  |  Rating posted: 12th Jun, 2018  |  Contact: Linda  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Christophe12th Jun, 2018More details…
  • 35%
    "Extremely disappointing. Linda and Dave are very cordial and polite to deal with, and they did arrive pretty much when they said they would. But, low rating because we had to do the job twice so no way it can be said the job was finished on time - the original job done was awful - sanding was uneven, polyurethane wasn't allowed to cure before coats added and colour was completely different than agreed. To Dave's credit he accepted straight away that the job was awful and would have to be completely redone, but that was only after I had four days of silence from Linda (to be fair, over a long weekend, but it should have been clear at the outset there were significant issues with the job). I reluctantly agreed to allow Duncan Floor to redo the job on the basis of their assurance it would be done to the highest standard (and notwithstanding by that point I had obtained a quote from a rival company for less than Duncan Floor's original quote). Well, the colour is better but the sanding is still uneven, there is still uneven polyurethaning (although at least it has dried properly this time), and the repair to bubbling from the second attempt has resulted in a matt finish on those planks. This is not the high standard of workmanship I asked for. In fact, even second time around it does not even approach professional standard. If you need timber floors refinished these are not your guys. And - Linda knowing full well the inconvenience I incurred having to have the floors completely redone because of Duncan Floors poor workmanship let alone the significant cost - the way I was hounded for payment was unacceptable without a hint that perhaps some of that cost should be shared by Duncan Floors. I have paid but only because I want to put this whole disappointing saga behind me."
    Rating by: Leo  |  Rating posted: 28th Apr, 2018  |  Contact: Duncan Flooring  |  Job date: Mar, 2018
    Communication: 60%  |  Quality: 10%  |  Reliability: 20%  |  Value: 50%
    Leo28th Apr, 2018More details…
  • 100%
    "Best contractors ever!! The team re-did our floors in our medical centre over the Christmas and Easter breaks, in two sections. They were just so easy to work with, very accommodating to our needs to keep our medical centre open during working hours. The guys arrived on time, were friendly and efficient and did a beautiful job. The whole team was an absolute pleasure to deal with. Thank you Linda and team!!"
    Rating by: Andrea Steinberg  |  Rating posted: 9th Apr, 2018  |  Contact: Duncan Flooring  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andrea Steinberg9th Apr, 2018More details…
  • 100%
    "I highly recommend the team at Duncan Flooring. They are professional, experienced experts in their field of flooring. It is not always easy to get people you can trust especially when you are speaking over the phone. Linda was always friendly, approachable and helpful. When I faced difficulties during the lino installation process she was patient and understanding and she worked closely with me to achieve the perfect solution. To Linda, and their hard working team at Duncan Flooring a BIG THANK YOU..... I appreciate you all helping me to complete the job to a most EXCELLENT STANDARD!!"
    Rating by: MaryAnne  |  Rating posted: 8th Apr, 2018  |  Contact: Linda Ngare  |  Job date: Apr, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    MaryAnne8th Apr, 2018More details…
  • 100%
    "ABSOLUTELY DELIGHTED! I am so impressed with Linda from Duncan Flooring, she went above and beyond to ensure my small flooring job was a priority and I felt important. Great communication and so happy with the results of the wood laminate."
    Rating by: Ella  |  Rating posted: 23rd Mar, 2018  |  Contact: Linda  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ella23rd Mar, 2018More details…
  • 100%
    "Every few years I decide to sand and polish a room in my villa. Twenty years on and Duncan’s are still doing a great job for me. Still a couple of rooms to go - it’s impressive to have that consistent and reliable service over decades. "
    Rating by: Peter  |  Rating posted: 2nd Mar, 2018  |  Contact: David Ngare  |  Job date: Mar, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Peter2nd Mar, 2018More details…
  • 100%
    "The Duncan Flooring team did a great for me at my House in Kohimarama. The teams level of skill and performance along with the quality of the job the delivered was outstanding. I would not hesitate to recommend their services to anyone."
    Rating by: MIke  |  Rating posted: 1st Mar, 2018  |  Contact: Linda  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    MIke1st Mar, 2018More details…
  • 100%
    "Duncan Floor Co. did an amazing job with my wooden floors. Easy to deal with as Linda was great to communicate with and always kept me updated on what was happening. A very positive experience with a fantastic end result."
    Rating by: Kylie  |  Rating posted: 1st Mar, 2018  |  Contact: Linda  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kylie1st Mar, 2018More details…
  • 100%
    "Have to say that Duncan Floor Company is a very professional company to deal with. Service was excellent. Were there when they said they would be. The job was done in a professional manner. Would highly recommend them to anyone. Linda is such a friendly person to do business with, will go that extra mile."
    Rating by: Janet  |  Rating posted: 26th Feb, 2018  |  Contact: Linda & Jamee  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Janet26th Feb, 2018More details…
  • 100%
    "Many thanks to the entire Duncan team, we are very happy with our floors...they look amazing. From start to finish it was a very positive experience and I would highly recommend the service of Duncan Floor Company."
    Rating by: Hilli  |  Rating posted: 22nd Feb, 2018  |  Contact: Linda  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Hilli22nd Feb, 2018More details…
  • 100%
    ""Just wanted to say a big thanks to Linda and the team at the Duncan flooring company. I have been dealing with Duncan floor for the last 3 years and have done approximately 40 bathroom vinyl floors with them. Linda without your teams commitment and going the extra mile for us our jobs would be a whole lot harder. Your quality of finish and after sales service has been awesome so thanks again..:)""
    Rating by: Shane  |  Rating posted: 20th Feb, 2018  |  Contact: Linda  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shane20th Feb, 2018More details…
  • 100%
    "Just wanted to say a big thanks to Linda and the team at the Duncan flooring company. I have been dealing with Duncan floor for the last 3 years and have done approximately 40 bathroom vinyl floors with them. Linda without your teams commitment and going the extra mile for us our jobs would be a whole lot harder. Your quality of finish and after sales service has been awesome so thanks again..:)"
    Rating by: Shane  |  Rating posted: 20th Feb, 2018  |  Contact: Linda  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Shane20th Feb, 2018More details…
  • 100%
    "WOW WOW WOW, This is the Company that has provided some of the best service I have ever encounted, from our initial call to the Company, confirmation of when to expect them to arrive at the job. The price was very reasonable, at the end of each day, a call came through to see what I thought so far, given how big the job was. Duncan Flooring Company, I cannot thank you enough. I went to you as my friend reccomended your company, and her floors she told me you did back in 1998 they still look amazing today. And I would certainly reccomend your company to others looking for the best. I know my floors will still look great 30yrs from now. Thank you."
    Rating by: Jo  |  Rating posted: 18th Feb, 2018  |  Contact: Dave & Linda  |  Job date: Feb, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jo18th Feb, 2018More details…
  • 95%
    "Duncan Flooring did a great job for me. The quote was prompt and reasonable, they could do it when I wanted and James the sander did a fantastic job. He was punctual and meticulous arrived early every day left the place spotless and the floor looks great. "
    Rating by: Cathy  |  Rating posted: 20th Mar, 2017  |  Contact: James   |  Job date: Mar, 2017
    Communication: 90%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Cathy20th Mar, 2017More details…
  • 23%
    "We used Duncan flooring over Easter weekend to do a large wooden floor was guaranteed by Linda there wouldn't be a problem doing the job over the weekend, we had paid a lot extra to stay in the house we had sold. Jonathan kept wanting to leave job took days longer and was shocking kept leaving the job all the time to go home. Skirting boards all marked had stain lines all over the floor etc. it is now August got Dave the director around who agreed floor wasn't done properly agreed to light sand and poly stain again. We stated we had to give it a go but if it didn't work would request our $6,279 back. After the first day we had moved out again and paid accomodation costs we arrived to have a look at floor with johnathan the sander only to find not only were the same shocking lines there but the stain was worse than the first time. Spoke to Dave the director who spoke to the sander who said another coat wouldn't make it better, we now had boards that had opened up which we never had before as we had photos before and after photos. Dave agreed to pay our money bac and after phoning him 4 days later on a Wednesday agreed to pay by Friday still no money and there saying they have cash flow issues and had to pay a big gst bill . DONT use them the job is shocking I've moved out twice and at this stage still haven't been refunded terrible from start to finish. Wish I'd found this site before employing them would never have used then. Just do the right thing Dave and Linda give me the refund you agreed to pay and let's just move on from this shocking experience"
    Rating by: Glenys   |  Rating posted: 2nd Sep, 2016  |  Contact: Linda Ngare /Jonathan   |  Job date: Apr, 2016
    Communication: 30%  |  Quality: 0%  |  Reliability: 20%  |  Value: 40%
    Glenys 2nd Sep, 2016More details…
  • 98%
    "I am absolutely delighted with the floors, they have brightened up the rooms and look amazing. Thank you for the excellent service, very prompt and efficient. I would highly recommend their services."
    Rating by: Sarah  |  Rating posted: 17th Nov, 2014  |  Contact: Linda and Davae  |  Job date: Nov, 2014
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sarah17th Nov, 2014More details…
  • 73%
    "My builder recommended this person and considering they have over 20+ years experience it was only natural to expect nothing but the best.

    Sadly this wasnt 100% true. The communication was very rushed and you could tell they didnt really care about your requirements other than getting it done and moving onto the next. They didnt even ask what type of finish we wanted let alone walked through any options.

    After completion all the floor skirting required touch up painting and all the nails were not banged down. Spoke to linda and she didnt really care or bothered to provide any remedy. Apparently this is expected.

    They dont mask the skirting boards for some stupid reason either. Looking at other places (yes not 20+ years experience) they would mask the skirting to avoid their machines damaging the skirting.

    So if you dont mind cleaning up the left over brown dust and retouching all your skirting with new paint then these guys are fine.

    Not everyone that has "20+ years experience" are the best in the game... more younger and newer companies are doing the same job if not better. Sad but true...

    Rating by: Simon - Mt Eden  |  Rating posted: 17th Oct, 2014  |  Contact: Linda  |  Job date: Oct, 2014
    Communication: 70%  |  Quality: 70%  |  Reliability: 80%  |  Value: 70%
    Simon - Mt Eden17th Oct, 2014More details…
  • 100%
    "Our floor needed re coating with great urgency as our new kitchen was due to come.. We thought we could match the polyurethane - prompt service and the whole floor redone quickly - a much nicer colour and a low sheen coat - Thrilled with it. The Boys in the Red Van were great to have in the house."
    Rating by: Jan Barker  |  Rating posted: 25th Aug, 2014  |  Contact: Dave  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jan Barker25th Aug, 2014More details…
  • 100%
    "WoW,.. I have used Duncan flooring for 30 years . Just this year I used them again. My experience was again excellent. They excelled at color matching, repair efficiency and price.They were able to help us decide on a more modern finish for our old floors and our new extension. I was impressed how clean they kept our home as they sanded back the old polyurethane. Their quick drying product really speeded the process.
    Thanks Team. Frank
    Rating by: Frank   |  Rating posted: 9th Jul, 2014  |  Contact: Linda  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Frank 9th Jul, 2014More details…
  • 95%
    "WOW, from the first contact I was impressed at the professionalism. If I had any concerns they were answered straight away.

    I didn't have any sander that had been recommended to us, so I asked a lot of questions.

    As for the completed - couldn't be happier.

    Highly recommended"

    Rating by: Susan  |  Rating posted: 8th Jul, 2014  |  Contact: Susan  |  Job date: Jul, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Susan8th Jul, 2014More details…
  • 100%
    "Duncan Flooring have recently completed stripping, sanding and polishing floors in an older style home for me. The floors look amazing - I am absolutely thrilled with the way they have come up. People who have seen them and know what they looked like prior, have also raved about how good they look. I have absolutley no hesitation in recommending Duncan Flooring to others"
    Rating by: Jo  |  Rating posted: 6th May, 2014  |  Contact: Linda Ngare  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jo6th May, 2014More details…
  • 90%
    "The team were excellent at accommodating our need to hve the job done over the weekend. Wee hiccup with the last coat but understand this was due to a staff illness. Very happy with the standard of work."
    Rating by: Suzie  |  Rating posted: 21st Nov, 2013  |  Contact: Linda & Dave  |  Job date: Nov, 2013
    Communication: 80%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    Suzie21st Nov, 2013More details…
  • 98%
    "I got Duncan Floor Sanders to sand and polish 65sqm of rimu floorboards at a house I bought a few months ago. It wasn't an easy job - some areas had vinyl that had been stuck down for decades and there were millions of tacks in the boards, some of which wouldn't come out - but the floors came up beautifully and the person who did the work took care of all problems without any fuss. The quote was prompt and I got a followup call after the work to check I was happy. The price was slightly higher than another company I got a quote from but given the quality of work and service it was worth it. Highly recommend this company."
    Rating by: Esther  |  Rating posted: 24th Jul, 2013  |  Contact: Linda Ngare  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Esther24th Jul, 2013More details…
  • 100%
    "We have just had our office floor sanded and varnished and very happy with the job - it looks fantastic. They were very efficient and had no issues with communication. Would definitely use again. Thank you"
    Rating by: Jenni  |  Rating posted: 16th Jul, 2013  |  Contact: Linda and .....????  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jenni16th Jul, 2013More details…
  • 100%
    "Thank you very much for the great service from start to finish - we really appreciate the hard work and effort that James put in to making our floors look as great as they do - we are very happy with them..."
    Rating by: Adam  |  Rating posted: 9th Jul, 2013  |  Contact: James  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Adam9th Jul, 2013More details…
  • 100%
    "What a great job - done on time and finished floor looks amazing - highly recommended"
    Rating by: Russell  |  Rating posted: 20th Jun, 2013  |  Contact: Linda Ngare  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Russell20th Jun, 2013More details…
  • 93%
    "Very pleased with Duncan Flooring. Were recommended to me and have happily recommended them to others."
    Rating by: Sonya  |  Rating posted: 27th May, 2013  |  Contact: Dave Ngare  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    Sonya27th May, 2013More details…
  • 98%
    " Linda responded quickly, took onboard what I needed and the guys turned up on time did the work to a high standard and offered helpful advice for the next stage of the project. Highly recomended!"
    Rating by: Maurice  |  Rating posted: 22nd May, 2013  |  Contact: Linda Ngare  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Maurice22nd May, 2013More details…
  • 100%
    "Excellent service we love our floors. Would highly recommend using Duncan Floor Company."
    Rating by: Michele  |  Rating posted: 17th May, 2013  |  Contact: Linda Ngare  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Michele17th May, 2013More details…
  • 100%
    "I have used Duncans at various times and have always found them to be very professional, great communicators and they have always done a fantastic job. This time was no exception. Dave was great to deal with. He was very professional and gave some great practical advice. He arranged the guys for when we were going to be away and we arrived nack to great floors.

    Linda was always great to deal with as well and the guys were great too."

    Rating by: Bernadette  |  Rating posted: 17th May, 2013  |  Contact: Linda  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bernadette17th May, 2013More details…
  • 98%
    "This was a short notice job and they went out of their way to fit us in. All visits were made on time and in fact they wanted to start sooner.The job was great and it blended in with our old wooden floors very well. A very easy company to deal with and we don\'t hesitate to recommend them."
    Rating by: Leah  |  Rating posted: 16th May, 2013  |  Contact: Linda And Dave  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Leah16th May, 2013More details…
  • 98%
    "Duncan Flooring came as a recommendation through our builder. We were on an incredibly tight time schedule and Duncan Flooring accommodated this and completed the job perfectly on time as promised.
    Our floors boards were in a bit of a shambles, and the team did an amazing job of making them look just super - thank you very much!!
    Rating by: Ebba  |  Rating posted: 15th May, 2013  |  Contact: Linda  |  Job date: May, 2013
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Ebba15th May, 2013More details…
  • 100%
    "This was a new strandboard floor that required a solvent-based polyurethane. The floor came up with a good lustrous finish. The job was done tidily with minimal disruption. Although I had to change the date of the job a couple of times Duncan Floor Company were very accommodating. They were punctual and professional. I will use them again on a forthcoming kitchen floor job in the house we are having renovated. "
    Rating by: Andrew  |  Rating posted: 8th May, 2013  |  Contact: Linda  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andrew8th May, 2013More details…
  • 15%
    "We accepted the most expensive quote based on their "65 years in the business". We have a luxury waterfront home and explained to Dave that we were very fussy and expected a very good job. The job was a disaster! The floors had been sanded incorrectly and had 'juddering' (a sort of corregated look to the floor) caused by poor handling of the sanding machine or an unbalanced machine. There was sawdust which had not been swept up before applying polyurethane, edges were sanded differently from the rest of the floor and was extremely noticeable. Duncans admitted it was not their best work and redid the job twice more. We were still very unhappy with the job so hired an independant flooring person who said the job was "Marginally acceptable". We had to have the job redone by another company who took the floor right back to bare wood and incidentally did a fantastic job. I would not recommend Duncans to anyone."
    Rating by: Bette  |  Rating posted: 10th Jan, 2013  |  Contact: Dave  |  Job date: Nov, 2012
    Communication: 10%  |  Quality: 10%  |  Reliability: 20%  |  Value: 20%
    Bette10th Jan, 2013More details…
  • 63%
    "We had our floors done by this company in October. Anyone embarking on getting their floors sanded knows it\'s a very ardous job moving all furniture, AV equipment etc so we were quite nervous. The job was done and we came back from the bach we rented. The floors looked great, Peter did a good job.

    However...the nail holes were not punched which was included in the quote and had been confirmed over the phone. Also the carpet was supposed to be edged (the metal thing that goes over the edge of carpet) but this was not done.

    My main problem with this company has been the lack of communication and every time I called/emailed them to discuss the 2 above issues Linda would say she\'d get back to me, but never did. Only did I hear from her when she was chasing payment, and when I raised the issues she said she would arrange someone to come and do the carpet edging. This never happened.

    The nail holes not being punched was hugely dissapointing as there was no way we were going to move our kids/dogs/cats out and rent another house to have it re-done. I would have thought a sincere apology and a discount on our invoice would have been offered but instead we have been mucked around for months.

    So on that basis I have found this company very difficult to deal with, they made some errors, were unable to give us the time of day to discuss it, let alone apologise and offer us a reasonable discount and I found their phone manner at times to be very unprofessional.

    Rating by: Amanda  |  Rating posted: 16th Dec, 2012  |  Contact: Linda & Dave  |  Job date: Oct, 2012
    Communication: 20%  |  Quality: 50%  |  Reliability: 100%  |  Value: 80%
    Amanda16th Dec, 2012More details…
  • 100%
    "Perfectly happy, Duncan Floor were a delightful company to work with."
    Rating by: Simon  |  Rating posted: 21st Mar, 2011  |  Contact: Dave  |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Simon21st Mar, 2011More details…
  • 20%
    "I would never use these guys again.:
    1. Accepted quote on basis of them being able to do the work over a weekend. We organised to stay with friends over the weekend, plus our flatmate had to find accommodation for the length of time we were out of the house because of the fumes. We have a 7 month old baby, plus a 3 year old. By the time they were finished after having to redo the polyurethane coating. It was 7day!

    2. After accepting that the tradesman couldn\'t come around the first day due to family problem. We were assured a \"full team\" would be there the next day to do most of the work. This never happened.

    3. After saying they could do the work over the weekend, they never came back in that period!, no phonecall, and some lame excuse about us saying the guy could have the weekend off. Weird considering we had gotten out of the house for them to do it then!

    4. Bad communication, had to ring up and ask what was going on most of the time.

    5. Job done to poor standard. They thought it was done, but bubbles all through polyurethane. Had to get them to come back and sand and redo

    6. Cut cables for sky, had to get sky to come in to fix.

    Overall a bad experience that left us out of pocket for rent, and them unwilling to meet all our costs.

    Rating by: Hamish  |  Rating posted: 30th Aug, 2010  |  Contact: Linda  |  Job date: Jul, 2010
    Communication: 10%  |  Quality: 50%  |  Reliability: 10%  |  Value: 10%
    Hamish30th Aug, 2010More details…
  • 73%
    "The guys who came from Duncan floor company were perfectionists and did a fantastic job. We we so pleased with the amazing results. "
    Rating by: Blair  |  Rating posted: 22nd Mar, 2009  |  Contact: Dave  |  Job date: Mar, 2009
    Communication: 70%  |  Quality: 100%  |  Reliability: 30%  |  Value: 90%
    Blair22nd Mar, 2009More details…
  • 100%
    "I have used this company twice over the last few years of a staged rennovation. Thje job involved two stages: polishing existing "character" flooring where there was some terrible carpet tile glue to contend with and then later a large extension where recycled timber was used. The finished job was extremely good on both occasions, with care taken to minimise the cost to me and to end up with an overall match achieved. All newly painted skirting was left spotless in the extension; the guys were terrific and got on well with other tradesmen on site. All communications and so on were professional and I found Dave excellent to deal with. Given my experience with lots of trades, the other feedback on this company is difficult to understand. I thought they were one of the easiest to deal with!"
    Rating by: Karen  |  Rating posted: 5th Mar, 2008  |  Contact: Dave  |  Job date: Mar, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Karen5th Mar, 2008More details…
  • 93%
    "Hi Linda

    The guys did a fantastic job and the place was left incredibly tidy

    please pass my thanks on the guys who did the job

    I received your bill in the mail and will pay it tomorrow via the internet

    In future ,I will alway use your company

    the staff were friendly , your quote was not the cheapest but your service and ability to do the job in a short time frame was what made it for me.The job done on the floor was excellent.I will make sure I tell my friends to use your company when they need a floor sanded


    Rating by: Curtis  |  Rating posted: 5th Mar, 2008  |  Contact: Linda  |  Job date: Feb, 2008
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Curtis5th Mar, 2008More details…
  • 8%
    "This was a really bad experience for us using this company. I wish I had seen feedback on this site before using them. We had one week to get our house livable before moving in so the timeframes were very tight, and every tradesman involved was polite helpful and did a great job, EXCEPT Duncan Floors. The guys they sent to do the job were rude and unhelpful, they complained constantly that they didn't have time to do the job and yet they were never there - I turned up at 4pm with beers for everyone and the builder told me they said they were going fishing! They did a terribly substandard job and left dust and nails sticking up out of the floorboards and polyurethaned on top. They left holes in the floorboards and didn't fill them and also split the polyurethane and left it to dry in big puddles. My builder said he hadn't seen such a bad job before. When we tried to pay them what it was worth for such a bad job, Dave was very unpleasant and threatened to sue us. In the end, we paid just to be over the unpleasantness. Don't use these cowboys."
    Rating by: Nick  |  Rating posted: 21st Feb, 2008  |  Contact: Dave  |  Job date: Jul, 2007
    Communication: 0%  |  Quality: 10%  |  Reliability: 20%  |  Value: 0%
    Nick21st Feb, 2008More details…
  • 18%
    "Duncan Floor Company was hired to sand a tongue and groove hardwood floor.

    The quality of their workmanship was VERY SUB-STANDARD.

    The problems with the job were:
    -uneven floor level after sanding and polyurethaning
    -not all nails were punched and filled before polyurethaning
    -deep marks were made in the skirting boards requiring extensive remedial work
    -swirl marks in the polyurethane finish caused by using to coarse grit before applying topcoat
    -small stones were left in the polyurethane

    I contacted the owner who came to inspect the job. He would not admit that the job was sub-standard. He merely offered to put another top coat on. I told him that I would get another company to fix the problem and offered to pay some, but not all of the bill, given the sub-standard workmanship. He immediately threatened me with court action then walked out slamming the front door behind him. DEFINATELY NOT WHAT I WOULD EXPECT FROM A PROFRESSIONAL!!!

    I also had money in my bedroom that were either moved or missing.

    All this trouble even when I went to the expense of giving the workers a box of Steinlager so that I would get a decent job! Apparently bribery does not work!

    Rating by: Shaun  |  Rating posted: 23rd Jul, 2007  |  Contact: The Owner  |  Job date: Jun, 2007
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 20%
    Shaun23rd Jul, 2007More details…

Unauthenticated ratings (3)

  • 100%
    "I have used this company a number of times over many years, I think it would be at least 15 years etc. on different homes/ jobs and always from them to be very quick with their quotes plus their timeframe fitted in well with my renovations. I would recommended this company to one and all, as good value for money and the communicate with the person on the job was excellent. He rung me to inform me that he needed an extra day with this last job as it was damp & raining weather so might not have harded in the timeframe he orginal told me it would, which was great to have him come back to me so quickly. GREAT WORK, and keep it up"
    Rating by: Sue  |  Rating posted: 26th Apr, 2011  |  Contact: Aegina Trust  |  Job date: Apr, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Sue, 26th Apr, 2011More details…
  • 25%
    "After we moved out of our house spent the night before removing carpet, covering kitchen etc etc..Arranging accommodation etc. These guys didn\'t show up. Frustrating. Not even a phone call to say why. After reading comments on this site i told them not to bother. Anyone know a good floor sanding company As a tradesman myself these guys are giving tradesman in general a bad name. "
    Rating by: Aidan  |  Rating posted: 5th Dec, 2010  |  Contact: Duncan Floor Company  |  Job date: Dec, 2010
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 50%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Aidan, 5th Dec, 2010More details…
  • 75%
    (no comment)
    Rating by: Olivia  |  Rating posted: 11th Feb, 2007  |  Contact: Steve  |  Job date: Nov, 2006
    Communication: 50%  |  Quality: 100%  |  Reliability: 75%  |  Value: 75%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Olivia, 11th Feb, 2007More details…

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