Duncan Floor Company Ltd / Floors Contractors in Onehunga

Is Duncan Floor Company Ltd your business?
  • 3%
    "Duncan's are the worst tradespeople that I have ever dealt with! I asked them to give a quote on sanding and polishing the floors of most of our house. They did not do so according to the quote. Apart from spreading paint that was on one small part of one room throughout the house, they did not move a carpet left in the middle of a room but just sanded polyurethaned around it, just lifting up the edges. They spilt polyurethane on the floor, had really bad edging - no straight lines, applied one or two coats at random and not three coats as in the quote. The corners of several rooms were neglected in the sanding process and boards were noticeably of different heights. The sanding machine gouged a narrow area along some boards. The dust from the sanding was not cleaned up in some areas and was polyurethaned over. There is a lot of uneven or bad sanding - one of the worst parts is a hump between two rooms. When we complained and sent them several emails they gave us the run around and often shouted at us over the phone. We withheld some of the money to try to get some action from Duncan's. As a result of this I would get phone calls from Linda - some days up to 8 calls. Dave came over one day and threatened me with court action and slammed the door very loudly on the way out. Now we are taking to them court. We would be very pleased to hear from anyone who has been badly let down by these people like us. [email protected]"
    Rating by: R. Anne  |  Rating posted: 26th Jun, 2017  |  Contact: Dave (don't know surname)  |  Job date: Feb, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 10%  |  Value: 0%
    26th Jun, 2017More details…
  • 95%
    "Duncan Flooring did a great job for me. The quote was prompt and reasonable, they could do it when I wanted and James the sander did a fantastic job. He was punctual and meticulous arrived early every day left the place spotless and the floor looks great. "
    Rating by: Cathy  |  Rating posted: 20th Mar, 2017  |  Contact: James   |  Job date: Mar, 2017
    Communication: 90%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    20th Mar, 2017More details…
  • 23%
    "We used Duncan flooring over Easter weekend to do a large wooden floor was guaranteed by Linda there wouldn't be a problem doing the job over the weekend, we had paid a lot extra to stay in the house we had sold. Jonathan kept wanting to leave job took days longer and was shocking kept leaving the job all the time to go home. Skirting boards all marked had stain lines all over the floor etc. it is now August got Dave the director around who agreed floor wasn't done properly agreed to light sand and poly stain again. We stated we had to give it a go but if it didn't work would request our $6,279 back. After the first day we had moved out again and paid accomodation costs we arrived to have a look at floor with johnathan the sander only to find not only were the same shocking lines there but the stain was worse than the first time. Spoke to Dave the director who spoke to the sander who said another coat wouldn't make it better, we now had boards that had opened up which we never had before as we had photos before and after photos. Dave agreed to pay our money bac and after phoning him 4 days later on a Wednesday agreed to pay by Friday still no money and there saying they have cash flow issues and had to pay a big gst bill . DONT use them the job is shocking I've moved out twice and at this stage still haven't been refunded terrible from start to finish. Wish I'd found this site before employing them would never have used then. Just do the right thing Dave and Linda give me the refund you agreed to pay and let's just move on from this shocking experience"
    Rating by: Glenys   |  Rating posted: 2nd Sep, 2016  |  Contact: Linda Ngare /Jonathan   |  Job date: Apr, 2016
    Communication: 30%  |  Quality: 0%  |  Reliability: 20%  |  Value: 40%
    2nd Sep, 2016More details…
  • 73%
    "My builder recommended this person and considering they have over 20+ years experience it was only natural to expect nothing but the best.

    Sadly this wasnt 100% true. The communication was very rushed and you could tell they didnt really care about your requirements other than getting it done and moving onto the next. They didnt even ask what type of finish we wanted let alone walked through any options.

    After completion all the floor skirting required touch up painting and all the nails were not banged down. Spoke to linda and she didnt really care or bothered to provide any remedy. Apparently this is expected. They dont mask the skirting boards for some stupid reason either. Looking at other places (yes not 20+ years experience) they would mask the skirting to avoid their machines damaging the skirting. So if you dont mind cleaning up the left over brown dust and retouching all your skirting with new paint then these guys are fine. Not everyone that has "20+ years experience" are the best in the game... more younger and newer companies are doing the same job if not better. Sad but true..."

    Rating by: Simon - Mt Eden  |  Rating posted: 17th Oct, 2014  |  Contact: Linda  |  Job date: Oct, 2014
    Communication: 70%  |  Quality: 70%  |  Reliability: 80%  |  Value: 70%
    17th Oct, 2014More details…
  • 100%
    "Our floor needed re coating with great urgency as our new kitchen was due to come.. We thought we could match the polyurethane - prompt service and the whole floor redone quickly - a much nicer colour and a low sheen coat - Thrilled with it. The Boys in the Red Van were great to have in the house."
    Rating by: Jan Barker  |  Rating posted: 25th Aug, 2014  |  Contact: Dave  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    25th Aug, 2014More details…
  • 90%
    "The team were excellent at accommodating our need to hve the job done over the weekend. Wee hiccup with the last coat but understand this was due to a staff illness. Very happy with the standard of work."
    Rating by: Suzie  |  Rating posted: 21st Nov, 2013  |  Contact: Linda & Dave  |  Job date: Nov, 2013
    Communication: 80%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    21st Nov, 2013More details…
  • 98%
    "I got Duncan Floor Sanders to sand and polish 65sqm of rimu floorboards at a house I bought a few months ago. It wasn't an easy job - some areas had vinyl that had been stuck down for decades and there were millions of tacks in the boards, some of which wouldn't come out - but the floors came up beautifully and the person who did the work took care of all problems without any fuss. The quote was prompt and I got a followup call after the work to check I was happy. The price was slightly higher than another company I got a quote from but given the quality of work and service it was worth it. Highly recommend this company."
    Rating by: Esther  |  Rating posted: 24th Jul, 2013  |  Contact: Linda Ngare  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    24th Jul, 2013More details…
  • 100%
    "We have just had our office floor sanded and varnished and very happy with the job - it looks fantastic. They were very efficient and had no issues with communication. Would definitely use again. Thank you"
    Rating by: Jenni  |  Rating posted: 16th Jul, 2013  |  Contact: Linda and .....????  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th Jul, 2013More details…
  • 100%
    "Thank you very much for the great service from start to finish - we really appreciate the hard work and effort that James put in to making our floors look as great as they do - we are very happy with them..."
    Rating by: Adam  |  Rating posted: 9th Jul, 2013  |  Contact: James  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Jul, 2013More details…
  • 100%
    "What a great job - done on time and finished floor looks amazing - highly recommended"
    Rating by: Russell  |  Rating posted: 20th Jun, 2013  |  Contact: Linda Ngare  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th Jun, 2013More details…
  • 93%
    "Very pleased with Duncan Flooring. Were recommended to me and have happily recommended them to others."
    Rating by: Sonya  |  Rating posted: 27th May, 2013  |  Contact: Dave Ngare  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    27th May, 2013More details…
  • 98%
    " Linda responded quickly, took onboard what I needed and the guys turned up on time did the work to a high standard and offered helpful advice for the next stage of the project. Highly recomended!"
    Rating by: Maurice  |  Rating posted: 22nd May, 2013  |  Contact: Linda Ngare  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    22nd May, 2013More details…
  • 100%
    "Excellent service we love our floors. Would highly recommend using Duncan Floor Company."
    Rating by: Michele  |  Rating posted: 17th May, 2013  |  Contact: Linda Ngare  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th May, 2013More details…
  • 100%
    "I have used Duncans at various times and have always found them to be very professional, great communicators and they have always done a fantastic job. This time was no exception. Dave was great to deal with. He was very professional and gave some great practical advice. He arranged the guys for when we were going to be away and we arrived nack to great floors.

    Linda was always great to deal with as well and the guys were great too."

    Rating by: Bernadette  |  Rating posted: 17th May, 2013  |  Contact: Linda  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th May, 2013More details…
  • 98%
    "Duncan Flooring came as a recommendation through our builder. We were on an incredibly tight time schedule and Duncan Flooring accommodated this and completed the job perfectly on time as promised.
    Our floors boards were in a bit of a shambles, and the team did an amazing job of making them look just super - thank you very much!!
    Rating by: Ebba  |  Rating posted: 15th May, 2013  |  Contact: Linda  |  Job date: May, 2013
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    15th May, 2013More details…
  • 100%
    "This was a new strandboard floor that required a solvent-based polyurethane. The floor came up with a good lustrous finish. The job was done tidily with minimal disruption. Although I had to change the date of the job a couple of times Duncan Floor Company were very accommodating. They were punctual and professional. I will use them again on a forthcoming kitchen floor job in the house we are having renovated. "
    Rating by: Andrew  |  Rating posted: 8th May, 2013  |  Contact: Linda  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th May, 2013More details…
  • 15%
    "We accepted the most expensive quote based on their "65 years in the business". We have a luxury waterfront home and explained to Dave that we were very fussy and expected a very good job. The job was a disaster! The floors had been sanded incorrectly and had 'juddering' (a sort of corregated look to the floor) caused by poor handling of the sanding machine or an unbalanced machine. There was sawdust which had not been swept up before applying polyurethane, edges were sanded differently from the rest of the floor and was extremely noticeable. Duncans admitted it was not their best work and redid the job twice more. We were still very unhappy with the job so hired an independant flooring person who said the job was "Marginally acceptable". We had to have the job redone by another company who took the floor right back to bare wood and incidentally did a fantastic job. I would not recommend Duncans to anyone."
    Rating by: Bette  |  Rating posted: 10th Jan, 2013  |  Contact: Dave  |  Job date: Nov, 2012
    Communication: 10%  |  Quality: 10%  |  Reliability: 20%  |  Value: 20%
    10th Jan, 2013More details…
  • 63%
    "We had our floors done by this company in October. Anyone embarking on getting their floors sanded knows it\'s a very ardous job moving all furniture, AV equipment etc so we were quite nervous. The job was done and we came back from the bach we rented. The floors looked great, Peter did a good job.

    However...the nail holes were not punched which was included in the quote and had been confirmed over the phone. Also the carpet was supposed to be edged (the metal thing that goes over the edge of carpet) but this was not done. My main problem with this company has been the lack of communication and every time I called/emailed them to discuss the 2 above issues Linda would say she\'d get back to me, but never did. Only did I hear from her when she was chasing payment, and when I raised the issues she said she would arrange someone to come and do the carpet edging. This never happened. The nail holes not being punched was hugely dissapointing as there was no way we were going to move our kids/dogs/cats out and rent another house to have it re-done. I would have thought a sincere apology and a discount on our invoice would have been offered but instead we have been mucked around for months. So on that basis I have found this company very difficult to deal with, they made some errors, were unable to give us the time of day to discuss it, let alone apologise and offer us a reasonable discount and I found their phone manner at times to be very unprofessional."

    Rating by: Amanda  |  Rating posted: 16th Dec, 2012  |  Contact: Linda & Dave  |  Job date: Oct, 2012
    Communication: 20%  |  Quality: 50%  |  Reliability: 100%  |  Value: 80%
    16th Dec, 2012More details…
  • 100%
    "Perfectly happy, Duncan Floor were a delightful company to work with."
    Rating by: Simon  |  Rating posted: 21st Mar, 2011  |  Contact: Dave  |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Mar, 2011More details…
  • 20%
    "I would never use these guys again.:
    1. Accepted quote on basis of them being able to do the work over a weekend. We organised to stay with friends over the weekend, plus our flatmate had to find accommodation for the length of time we were out of the house because of the fumes. We have a 7 month old baby, plus a 3 year old. By the time they were finished after having to redo the polyurethane coating. It was 7day!

    2. After accepting that the tradesman couldn\'t come around the first day due to family problem. We were assured a \"full team\" would be there the next day to do most of the work. This never happened. 3. After saying they could do the work over the weekend, they never came back in that period!, no phonecall, and some lame excuse about us saying the guy could have the weekend off. Weird considering we had gotten out of the house for them to do it then! 4. Bad communication, had to ring up and ask what was going on most of the time. 5. Job done to poor standard. They thought it was done, but bubbles all through polyurethane. Had to get them to come back and sand and redo 6. Cut cables for sky, had to get sky to come in to fix. Overall a bad experience that left us out of pocket for rent, and them unwilling to meet all our costs."

    Rating by: Hamish  |  Rating posted: 30th Aug, 2010  |  Contact: Linda  |  Job date: Jul, 2010
    Communication: 10%  |  Quality: 50%  |  Reliability: 10%  |  Value: 10%
    30th Aug, 2010More details…
  • 73%
    "The guys who came from Duncan floor company were perfectionists and did a fantastic job. We we so pleased with the amazing results. "
    Rating by: Blair  |  Rating posted: 22nd Mar, 2009  |  Contact: Dave  |  Job date: Mar, 2009
    Communication: 70%  |  Quality: 100%  |  Reliability: 30%  |  Value: 90%
    22nd Mar, 2009More details…
  • 100%
    "I have used this company twice over the last few years of a staged rennovation. Thje job involved two stages: polishing existing "character" flooring where there was some terrible carpet tile glue to contend with and then later a large extension where recycled timber was used. The finished job was extremely good on both occasions, with care taken to minimise the cost to me and to end up with an overall match achieved. All newly painted skirting was left spotless in the extension; the guys were terrific and got on well with other tradesmen on site. All communications and so on were professional and I found Dave excellent to deal with. Given my experience with lots of trades, the other feedback on this company is difficult to understand. I thought they were one of the easiest to deal with!"
    Rating by: Karen  |  Rating posted: 5th Mar, 2008  |  Contact: Dave  |  Job date: Mar, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    5th Mar, 2008More details…
  • 93%
    "Hi Linda

    The guys did a fantastic job and the place was left incredibly tidy

    please pass my thanks on the guys who did the job

    I received your bill in the mail and will pay it tomorrow via the internet

    In future ,I will alway use your company

    the staff were friendly , your quote was not the cheapest but your service and ability to do the job in a short time frame was what made it for me.The job done on the floor was excellent.I will make sure I tell my friends to use your company when they need a floor sanded thanks Curtis
    Rating by: Curtis  |  Rating posted: 5th Mar, 2008  |  Contact: Linda  |  Job date: Feb, 2008
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    5th Mar, 2008More details…
  • 8%
    "This was a really bad experience for us using this company. I wish I had seen feedback on this site before using them. We had one week to get our house livable before moving in so the timeframes were very tight, and every tradesman involved was polite helpful and did a great job, EXCEPT Duncan Floors. The guys they sent to do the job were rude and unhelpful, they complained constantly that they didn't have time to do the job and yet they were never there - I turned up at 4pm with beers for everyone and the builder told me they said they were going fishing! They did a terribly substandard job and left dust and nails sticking up out of the floorboards and polyurethaned on top. They left holes in the floorboards and didn't fill them and also split the polyurethane and left it to dry in big puddles. My builder said he hadn't seen such a bad job before. When we tried to pay them what it was worth for such a bad job, Dave was very unpleasant and threatened to sue us. In the end, we paid just to be over the unpleasantness. Don't use these cowboys."
    Rating by: Nick  |  Rating posted: 21st Feb, 2008  |  Contact: Dave  |  Job date: Jul, 2007
    Communication: 0%  |  Quality: 10%  |  Reliability: 20%  |  Value: 0%
    21st Feb, 2008More details…
  • 18%
    "Duncan Floor Company was hired to sand a tongue and groove hardwood floor.

    The quality of their workmanship was VERY SUB-STANDARD.

    The problems with the job were:
    -uneven floor level after sanding and polyurethaning
    -not all nails were punched and filled before polyurethaning
    -deep marks were made in the skirting boards requiring extensive remedial work
    -swirl marks in the polyurethane finish caused by using to coarse grit before applying topcoat
    -small stones were left in the polyurethane I contacted the owner who came to inspect the job. He would not admit that the job was sub-standard. He merely offered to put another top coat on. I told him that I would get another company to fix the problem and offered to pay some, but not all of the bill, given the sub-standard workmanship. He immediately threatened me with court action then walked out slamming the front door behind him. DEFINATELY NOT WHAT I WOULD EXPECT FROM A PROFRESSIONAL!!! I also had money in my bedroom that were either moved or missing. All this trouble even when I went to the expense of giving the workers a box of Steinlager so that I would get a decent job! Apparently bribery does not work!"

    Rating by: Shaun  |  Rating posted: 23rd Jul, 2007  |  Contact: The Owner  |  Job date: Jun, 2007
    Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 20%
    23rd Jul, 2007More details…

Unauthenticated ratings (3)

  • 100%
    "I have used this company a number of times over many years, I think it would be at least 15 years etc. on different homes/ jobs and always from them to be very quick with their quotes plus their timeframe fitted in well with my renovations. I would recommended this company to one and all, as good value for money and the communicate with the person on the job was excellent. He rung me to inform me that he needed an extra day with this last job as it was damp & raining weather so might not have harded in the timeframe he orginal told me it would, which was great to have him come back to me so quickly. GREAT WORK, and keep it up"
    Rating by: Sue  |  Rating posted: 26th Apr, 2011  |  Contact: Aegina Trust  |  Job date: Apr, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Sue, 26th Apr, 2011More details…
  • 25%
    "After we moved out of our house spent the night before removing carpet, covering kitchen etc etc..Arranging accommodation etc. These guys didn\'t show up. Frustrating. Not even a phone call to say why. After reading comments on this site i told them not to bother. Anyone know a good floor sanding company As a tradesman myself these guys are giving tradesman in general a bad name. "
    Rating by: Aidan  |  Rating posted: 5th Dec, 2010  |  Contact: Duncan Floor Company  |  Job date: Dec, 2010
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 50%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Aidan, 5th Dec, 2010More details…
  • 75%
    (no comment)
    Rating by: Olivia  |  Rating posted: 11th Feb, 2007  |  Contact: Steve  |  Job date: Nov, 2006
    Communication: 50%  |  Quality: 100%  |  Reliability: 75%  |  Value: 75%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Olivia, 11th Feb, 2007More details…

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