EES - Energy Efficient Solutions Ltd / Penrose

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Primary contact
Tim Aitchison

  • 38%
    "my experience with dealing with EES and why I choose you as my company of choice a decision now I am questioning !

    I am a business owner, I contacted EES a year or so ago to replace a Cassette heat pump in one of my stores, the process I went through was seamless
    The sale representative that dealt with knowledgeable gave a great recommendations, the process for invoicing and installation was seamless and I was really happy with the service I was given

    So when I was wanting to install a ducted heat pump system in my house I have no hesitations in calling your company, The start of the process was great I met George at home he was knowledgeable checked and measured each room and game me 2 options to choose from George advised me the pros and cons for both options suggested and we settled on the Panasonic system, I paid my initial deposit I was emailed by Melissa who provided times and dates for installer to come around to do a pre inspection and also the install date, closer to this time for the pre inspection 10 July I did have to change my plans due to business commitments, I emailed Melissa and did not have a response, Later that day I called the office as I thought Melissa might have been busy, I was told she was not there (no out of office) I spoke to another lady who I advised I could not attend the appointment and asked if I could re schedule for later in the week I suggested Friday, I was advised that there was an installer free to come around late Friday afternoon from Te Atatu but she had to check the drive time as if it was over a 30min threshold he would not be able to come, She put me on hold and talked to someone and then I was advised me that it was possible. So I diarised for that Friday Melissa contacted me on the 12th July and responded to my email asking if I have contacted the office and gave me another date of the 17th July I advised her that I had a booking in place for Friday, which I was told this was not the case, I accepted that is was a miscommunication and that I would have to move appointments to make sure I was there, I advised Melissa that these things happen and I was fine with the outcome she advised me that Avi would pop around and see me, The install team arrived early and got onto the Job they were great communicated very well with what they were doing and explained when vents has to be moved and placements of the unit. The tidy up the house and vacuumed and did a general clean, I did get shown how to operate the system I did find this to be very basic and rushed process from the installer he didn’t really know how the thing operated and was pressing multiple button’s, I had a specific set up that George had recommended we do for the house, this was that the AC unit could be put on a dehumidifier mode then onto a heating or cooling mode after I did poke my head up in the ceiling to inspect as I am having to refresh insulation installed, I did not expect to find the roof being used as a dumping ground I found maser drum with some wire up there, screwdriver, 2 grey conduits a broom a roll of tape, The Gib from the return Air, Now this is where everything really starts to sour for me a little We had previously to the install of the ducted system have and I vent which was prior to the install of the ducted system running silently in the roof When we turned this on it had a very large hum and you could hear it drawing air from the return, as the install team had connected the I vent into the ducted system, I went up into the roof to have a look and I could see that the fan was sitting on the return ducted I rang George on the Monday after the install and told him my dilemma he said he would get a tech to call me the same day nothing happened so I called George again on Tuesday and Wednesday and also emailed him twice asking for an update, I got no response from George or the Tech so I rang the call centre who booked an appointment for me I rang EES a couple of times and finally got someone to come out 2 weeks later and have a look at the system, Bradly removed all the tools and bits up and fixed up a few of the concerns I had with the install he could not fix the I vent system with what he had he advised me that he would need to get a job booked in with extra duct as they might need to move the I Vent, I also asked him about the control panel as we had not been properly shown how to use it I want to be guided on how it works, I told him about what George advised me about dehumidifier mode then onto a heating or cooling mode after He told me this would never happen as this system does not dehumidify as I was led to believe he explained that this was a single coil system.. I was really disappointed to hear this as I thought what I was buying was a system that based on the information provided to me by George Did the Job, I waited for a call or a return email to advise an appointment date or time, instead I got a bill reminder 2 weeks after Bradly visited, I called EES and advised them I was waiting for tech to fix my system, yet again it’s me calling EES I had to arrange another day off work for 2 installers and 2 sparkies to come along and move the I Vent, they spent a few hours moving it but it still sounded noisy I did advise we would test it, Unfortunately the fix has not worked and it’s still very loud I sent an email to get the situation fixed I got a response to a date that did not suit me as I was out of town I responded to that email it is now a week since my email and I have not had a response from EES And my issue is still ongoing ! The conclusion is this company does not have the right resource or a good quality system in place to manage customers or issues that arise I have fallen through the cracks to many times, it’s after install service is poor with a band aid fix rather that lets understand the problem and come up with a solution, I do feel sorry for their tech’s They lose sight about who the customer is and it’s all about the dollar rather than the customer care, I would doubt I would every buy another product from this company or recommend them to anyone in the future"

    Rating by: Andrew  |  Rating posted: 26th Sep  |  Contact: George  |  Job date: Jul, 2017
    Communication: 10%  |  Quality: 50%  |  Reliability: 20%  |  Value: 70%
    26th SepMore details…
  • 0%
    "This is one of the worst companies i have had to deal with. When they initially came to install the product, the installation guys didnt know what they had to do to complete the job. Although the installation was completed to a satisfactory level in the end.

    However the real problems occurred when the floor grates started to rust. It took about six - ten weeks to get them to replace them. They replaced them in the end, however around 10 months later they were rusting again.

    This time we changed them to wood grates. The guys came to install them, but were missing two of them. Then the next appointment, they came with the wrong colour. The next appointment, they had the wrong colour again. That guy said that he would drop off the correct colour on doorstep. He never did it. Now its been over three weeks since my last failed replacement, no one returns my calls or emails. Steer clear of these cowboys."

    Rating by: Rene  |  Rating posted: 11th Sep  |  Contact: Heath Coleman  |  Job date: Jul, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    11th SepMore details…
  • 100%
    "We commissioned EES to install two wall mounted heat pumps in our home about 18 months ago. Being very satisfied with the first two installs, we had another bedroom size heat pump installed by them about 6 months after that. The initial consultation was helpful in helping us make decisions about where to position the inside units for maximum effectiveness, and the outdoor units for discreteness. The consultant seemed very clued-up, and was willing to go into all the detail that I wanted to know about. He was also willing to listen to my ideas, and blend those with his knowledge of best practices. The installation guys were good too. Very friendly and tidy, putting drop cloths down and vacuuming after the job. Having recently renovated the interior of the house, I was worried that I might be left with scratches or damage to the paint after the instal. But I cannot fault the install; the units are perfectly mounted, level and exactly where I asked for them on the walls. Since having the units I’ve called EES customer service twice, for minor troubleshooting questions, and the staff were friendly and helped me fix the issues within minutes. We were that pleased with EES as a whole that we didn’t hesitate in calling them for the installation of our third heat pump."
    Rating by: Matt  |  Rating posted: 25th Aug  |  Contact: Nick Hsu  |  Job date: Jan, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    25th AugMore details…
  • 100%
    "Sam from HRV came out today to service my heat pump. Lovely personable guy who explained in detail everything he was doing and how to use my system in the best way possible. Very impressed with his skills and level of service."
    Rating by: Steve  |  Rating posted: 25th Aug  |  Contact: Sam  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    25th AugMore details…
  • 100%
    "I recommend EES, when it comes to Ducted Heat Pump installation as there are loads of installers that talk "good deal" , "good deal" but Jarrod at EES help you make it happen. His nicely graphically documented advice on the perfect solution has given me the confidence that I have chosen the best system for my home from the company that walk the talk. "
    Rating by: Denish  |  Rating posted: 11th Aug  |  Contact: Jarrod Smith  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th AugMore details…
  • 100%
    "We found EES fantastic! The house was immaculate and the heat pump is the perfect capacity for our house. Easy to deal with and no hassles on our part. Definitely recommend!

    They even positioned the heat pump so that it will help heat the remainder of the house as we'd discussed.
    I wouldn't have said we were the easiest place to install, with a gas unit in the way and our house being more of a shell of a house with framed walls. They managed to follow all of the many post-it notes we left them, about not putting the heatpump too close to the corner so we could still plaster, or too close to the ceiling as we still need to put the scotia on. They were very easy going about our inconveniences, not a single fuss!"

    Rating by: Ally  |  Rating posted: 30th Jul  |  Contact: Parth Shah  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    30th JulMore details…
  • 88%
    " Love coming home to a warm home, in every room!"
    Rating by: Craig  |  Rating posted: 17th Jul  |  Contact: Aaron Nelson  |  Job date: Jul, 2017
    Communication: 80%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    17th JulMore details…
  • 85%
    "Prompt reply, great service and a good deal. Highly recommended!"
    Rating by: Joydeep   |  Rating posted: 14th Jul  |  Contact: George  |  Job date: Jul, 2017
    Communication: 90%  |  Quality: 90%  |  Reliability: 80%  |  Value: 80%
    14th JulMore details…
  • 100%
    "I am very pleased with my ducted heat pump system. Very impressed with the service EES has delivered, from quotation, inspection, booking, installation to after service. "
    Rating by: Raj  |  Rating posted: 14th Jul  |  Contact: Sam  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    14th JulMore details…
  • 100%
    "I had noticed some negative feedback onlinenregarding this company but decided to get a quote anyway to get some options. When I brought this up the consultant explained that they had had some issues over the last 12 months due to 2 changes of Ownership and the exponential growth of the company meant some new processes had been implemented. He mentioned the large volume they were now installing which understandably can lead to issues I suppose. He assured me that the creases were all but ironed out and after the consultation I felt his knowledge on the best solution for my home was impressive. He wasn't pushy which I loved, that night he sent me through a couple of different quotes for different brands & I decided to go with a Panasonic. Installers were all done in about 3 hours and I've had the system for a few weeks now.. So convenient!!! My timers mean I hardly have to think about heating.. Overall.. really glad I took the time to get them out to my place. Great experience and I'm now looking forward to a cozy winter."
    Rating by: Lou  |  Rating posted: 20th May  |  Contact: Jarrod  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th MayMore details…
  • 100%
    "I had a great experiencewith EES from start to end. I went on google and found EES and afew other companies within the same industry. I had EES come to my house last out of the three I choose, even tho I could only make it a evening appointment they were more than happy to meet me 7:30pm. A young man by the name of George arrived on time, he was well presented and at first sight I was unsure as he seemed abit younger than the previous Consultants. But within minutes after I said what I wanted and hearing his knowlegde and why he was designing his solution different to other companies I was sold. And having the reassurance of the company and the following steps after he left I knew even tho EES quote was abit higher I myself was happy to pay more with a company I felt safe as well comfortable with. within weeks I met stage 2 of the install which as well was fantastic Karl was full of information giving me even more security with the company. Then finally came install day and I can not ask for a better group of guys to work on my property, they where fast, tidy, professional. Overall I haven't got 1 complaint I highly reccomend EES to anyone that is wanting air-con if it be a $2000 job or $50000 job its just a great company. Cheers guys"
    Rating by: David  |  Rating posted: 21st Apr  |  Contact: George  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st AprMore details…
  • 100%
    "These guys are great, i don't understand the previous ratings. i would recommend EES to anybody. from start to finish, they were easily the best company to deal with. We had a ducted system installed. EES needed to come back once to rebalance the system now it runs perfectly. really looking forward to this winter wiht our new duct heating system."
    Rating by: blair  |  Rating posted: 8th Apr  |  Contact: Steve,Chris  |  Job date: Apr, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th AprMore details…
  • 0%
    "One of the worst companies I have ever dealt with. Arrived late for job, didn't have the right gear, many problems after the installation, needed lots of phone calls to them before they came out, and it took several visits before the system worked reasonably well. One of their team actually told me they won't respond to emails in case they incriminate themselves. Now have a leak in the ceiling, they have cancelled two appointments to come out, don't return calls. We have a five year warranty, seems it's worth nothing. Reporting them to Fair Go and to Panasonic whose system they installed."
    Rating by: Penny  |  Rating posted: 9th Jan  |  Contact: James Logan, Chris Kinnell, Debbie, lots of others  |  Job date: Jan, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    9th JanMore details…
  • 10%
    "Don't bother. I tried twice to get a quote. Took a half day off and technician didn't show. Apparently had the wrong address and didn't have my phone number. But the office had both correct so a quick call by him back to the office would have sorted that out. Didn't bother. When I called because nobody showed we agreed 9am on a Saturday morning. Surprise surprise nobody turned up. Again I called the office and Debbie said she would try to call the technician. That was it. Clearly nobody cares and they don't want your business. Extremely poor service and communication. Doesn't inspire confidence for any actually work, does it!"
    Rating by: Caroline Herbert  |  Rating posted: 17th Dec, 2016  |  Contact: Debbie / George  |  Job date: Dec, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 40%
    17th Dec, 2016More details…
  • 3%
    "Ordered a heat pump in March 2016 still waiting for the installation to be completed. Hard to get hold of anyone in the company to follow up. Very quick to give excuses and pass on the bill but not willing to take ownership of their work. Would not recommend at all."
    Rating by: Carolyn  |  Rating posted: 7th Nov, 2016  |  Contact: Numerous contacts  |  Job date: Oct, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    7th Nov, 2016More details…
  • 0%
    "This company is aweful. They offer the cheapest price then it's all down hill. The install of my underfloor ducted system was poor at best. They used permanent marker to mark where outlets would go they made a mistake with 2 outlets and now have permanent marker on newly polished floors. I am still owed a new vent and have been for 3 months. The drip pipe installed goes up hill not down, the venting tubes were not all tied up so some are left on the ground. This allowed a rat to get into the ducted system so now I have a hole in my ducted system. They took off underfloor insulation and never put it back. I have tried contacting them for months with no replies. Don't get fooled by the cheap price. Avoid them"
    Rating by: Mark  |  Rating posted: 29th Oct, 2016  |  Contact: Mark Roberts  |  Job date: Oct, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    29th Oct, 2016More details…
  • 48%
    "Offered a discount to beat a lower quote from a competitor, good start. Office called and said two units left...the next day called back "Oops, the office lady forgot those two units were for today, so no units for 2 weeks". This was alright as this was the original date I was told. Two weeks later no correspondence so on the day I called to check all was on schedule as I had to work from home to confirm installation details. Unit is dropped off early and left on the front deck for all to see. Sparkie arrives before unit installed and left to another job. Installation team is an hour late and finish at 5pm and say sparkie is still on his way. Call their 0800 at 6pm, "Oh our service team will need to contact you". No mention of the fact their service team stopped at 5pm and they meant tomorrow. No call tomorrow, so I call in the morning "We'll call you back". I call again in the afternoon, helpful person books sparkie in for 9am the next morning. 9am the next morning, no sparkie. 915 call them, "He should be on his way, call back in 15 if he hasn't arrived". 930 call again, "Sparkie is running late, stuck in traffic. 1000 sparkie arrives. Very poor communication and processes. An inconvenience all around."
    Rating by: John  |  Rating posted: 29th Jun, 2016  |  Contact: Rory  |  Job date: Jun, 2016
    Communication: 10%  |  Quality: 90%  |  Reliability: 10%  |  Value: 80%
    29th Jun, 2016More details…
  • 38%
    "Be sure to have any agreements in unambiguous and clear writing. Whilst I have no complaint with the actual installation work, the "promotional extra" offered by EES of additional Housing insulation at cost plus small mark up was not honoured by them. They claimed that their supplier had increased the wholesale cost to which they tried to pass onto me notwithstanding that a set price quotation had already been agreed to. When challenged on this, they simply claimed they could "cancel" their quoted offer to supply. I subsequently found a cheaper supplier but also could not bring myself to further trade with an immoral company who does not honour their own written quotations, I advise all to deal carefully with this company as they make spectacular promises to gain your business but are uninterested once you have paid over your hard earnt cash. I would not choose to trade with this company again."
    Rating by: Steve  |  Rating posted: 31st May, 2016  |  Contact: Parth Shah  |  Job date: Aug, 2015
    Communication: 50%  |  Quality: 50%  |  Reliability: 50%  |  Value: 0%
    31st May, 2016More details…
  • 20%
    "A bit disappointed. Gave them 8 months from when I accepted the quote to the required install date and they still did not manage to organize the correct system. I called a week before the install date and was assured all was on track. They not only didn't bother to show up but they also didn't bother to contact me to say they weren't. I had to call them only for them not to call back. When I finally got hold of them they could not complete the planned job. Useless! I would not recommend to anyone!"
    Rating by: Chris  |  Rating posted: 19th Jan, 2016  |  Contact: Luke Stockman  |  Job date: Dec, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 80%
    19th Jan, 2016More details…
  • 100%
    "We recently decided to have a ducted heat pump system installed in our Home. A member of our family had already used Energy Efficient Solutions and recommended them to us. From the first inquiry to the actual installation we were impressed with the speed of action on our request and from then on the whole process of quoting, site inspection and finally the installation was carried out in a most professional and effective manner. We were given all the information we required. The actual team that did the installation were very professional and careful while working in the house.. We have no reservations about recommending this company to any other people who might be considering a similar installation."
    Rating by: David  |  Rating posted: 12th Nov, 2015  |  Contact: Chris Kinnell   |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    12th Nov, 2015More details…
  • 100%
    "We had a very efficient happy crew from Energy Effiicient Solutions decommission our old system and install a new fully ducted heating /air con unit in our home. We are extremely happy with the end result, and impressed with the final product. We are all feeling a lot healthier and very comfortable in our newly heated home. The whole process from the initial contact to the final completion was a breeze, a warming one at that. They even vacuumed and took all the old components away with them. Thank you EES !!! We recommend them to anyone who will listen."
    Rating by: Wayne Holmes  |  Rating posted: 15th Aug, 2015  |  Contact: Sam Rankine/ sales rep  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Aug, 2015More details…
  • 100%
    "I would like to thank energy efficient solutions,for their very professional service,polite installers,and great courtesy call from Melissa.
    The product does everything,Heath Coleman said it would,the pricing was competitive,and we are satisfied with everything.
    We have referred this company to our next door neighbour,and hope she will be as happy as we are.
    Best of luck for this business
    Regards
    Shane Adams
    digitalpassport
    "
    Rating by: Shane  |  Rating posted: 6th Aug, 2015  |  Contact: Heath Coleman/Melissa foord/ installers  |  Job date: Aug, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    6th Aug, 2015More details…
  • 100%
    "Based on a previous job I asked the team at EES to return for another install of another unit at my address. I was so impressed with the sale process/ installation team and actual product form the other two units I decided I couldn't go wrong and pushed ahead with the final unit that I would of probably got next year if these guys hadn't been so at the top of their game. They didn't disappoint me sand once again exceeded my high expectations.

    Once again slick professional and 100% customer focused with great install and electrical work from sales to the time the COC was handed over the same day by their electrician. Steve , Gaz Toshi and Peter the electrician did a superb job and I cant speak highly enough again. Totally recommend these guys and I already have to a number of my friends."

    Rating by: Mark  |  Rating posted: 24th Jul, 2015  |  Contact: Steve Robertson   |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    24th Jul, 2015More details…
  • 100%
    "Awesome service... communicated well, excellent install guys, superb final result. And fantastic pricing too!"
    Rating by: Cyrus  |  Rating posted: 15th Jul, 2015  |  Contact: Chris Kinnell  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Jul, 2015More details…
  • 100%
    "I cannot speak more highly of this company. I made a phone call requesting a quote which was quickly actioned in a couple of days and the whole process from start to finish and final install went without a hitch, they arrived 100% on time when they said they would and delivered 100% of what they said they would do. It is without any reservations that I totally recommend this company they are extremely professional and are at the top of the game. The salesman through to the installation technicians were just superb to deal with. Unfortunately over the years I've dealt with a number of companies who fall far short of a customers expectations, this company is definitely not one of those. Top marks to a wonderful professional well run NZ company Who easily exceeded my high expectations and I can honestly say I would never choose to use anybody else but them now for my air conditioning/ heat pump needs in the future."
    Rating by: Mark   |  Rating posted: 14th Jul, 2015  |  Contact: Energy Efficent Solutions  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    14th Jul, 2015More details…
  • 100%
    "From the initial phone call, to the site visit from a EES team member and through to the final installation, we received nothing but excellent customer service and communication from EES. Not only were they extremely efficient, as the time from inquiry to installation only took a few days, but they were great value with the most competitive pricing we have found in this field.

    Thanks EES.

    The Bayswater Marina team"

    Rating by: Gareth  |  Rating posted: 9th Jul, 2015  |  Contact: EES Team  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Jul, 2015More details…
  • 100%
    "We had a fantastic working team at my residence to install the Heat pump.
    The sales person also measured our living room and advised us which one to install for maximum efficiency.
    The fitters were good and polite and adressed all my concerns.
    I will recommend this company ENERGY EFFICIENT SOLUTIONS to anyone needing their services for installation of heat pumps. BEST IN PRICE AND EXCELLENT IN SERVICE FOR INSTALATION.
    "
    Rating by: SHASHI KANT PATEL  |  Rating posted: 2nd Jul, 2015  |  Contact: Do not remember  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    2nd Jul, 2015More details…
  • 100%
    "We were fortunate to use EES as they advised us that what we were attempting to do by replacing an existing internal system, was not going to achieve the best results.
    After looking at the alternative systems, we settled for a five room multi Inverter Split Type, which totally served our needs and price.
    They removed our old system and installed the new system with to a very high stranded.
    The staff worked in some appalling weather conditions and they faced challenging problems that needed experience and knowledge. We can only advise that you should look at this company first when envisaging installing the best Air Conditioning system and company to undertake this work.
    "
    Rating by: Colin  |  Rating posted: 15th Jun, 2015  |  Contact: Rockie Fan  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th Jun, 2015More details…
  • 100%
    "EES was recommended to us and deservingly so. The sales support team and the installation team were fantastic to work with. All was installed as promised. The guys are friendly, professional and hard working. They clearly know what they are talking about... Would recommended EES to everyone wanting an heat pump."
    Rating by: Hans  |  Rating posted: 23rd Jan, 2015  |  Contact: Heath Coleman  |  Job date: Jan, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Jan, 2015More details…
  • 100%
    "Good Evening

    Today your team member, a young gentleman by the name of Amit serviced our HRV. I just wanted to let you know that Amit was really a pleasure to deal with, he got on with his task diligently and is an asset to your team. I would definitely recommend Energy Efficient Solutions to everyone.

    Many thanks and kind regards

    Gayle T
    Browns Bay
    "
    Rating by: Gayle Theunissen  |  Rating posted: 28th Nov, 2014  |  Contact: Amit  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    28th Nov, 2014More details…
  • 88%
    "Efficient and friendly even with a call to inform us they were running late due to traffic. Heat pump service was completed swiftly but thoroughly and technician was happy to answer some queries I had. EES had previously installed the unit and I was also very impressed with the workmaship and care taken around the property including cleaning up any mess that was made."
    Rating by: Chris  |  Rating posted: 13th Nov, 2014  |  Contact: Can't recall sorry  |  Job date: Nov, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 80%  |  Value: 80%
    13th Nov, 2014More details…
  • 50%
    "Well my review is a bit of a mixed bag. Clive and his off-sider came to install my console heat pump. Unfortunately he cut the hole too big and left the unit with a small gap at top and a 2 inch gap at bottom. Perhaps he didn't think I would notice and packed up his gear ready to leave, but of course I delayed him with the news that I wasn't very happy. I also noticed that the 'fins' on the inside of the unit were bent in various place (later to be told that this doesn't effect the units performance). I took 9 days before they sent their builder out to fix the job. He lifted the unit to take care of the gap at the top and used a type of skirting board to overlap the gap at bottom. Unfortunately he said there was no way to fill the hole successfully to bring it back to its original state. He was very nice and professional and so were the whole team getting my problem sorted. I felt that this whole experience warranted a further discount and they took a couple hundred dollars of the final bill. I was fairly disappointed by the amount considering I could have insisted on the whole gib board on wall being replaced and the unit refitted. I'm still surprised that the installer with 15 years experience made this mistake....but I suppose they happen. Would I use this company again.....probably not.....and it goes without saying that I probably wouldn't recommend them."
    Rating by: Brett  |  Rating posted: 6th Nov, 2014  |  Contact: Chris  |  Job date: Nov, 2014
    Communication: 90%  |  Quality: 10%  |  Reliability: 50%  |  Value: 50%
    6th Nov, 2014More details…
  • 98%
    "very immpressed with professionalsim and team work with instalation of my unit
    a exccellent customer friendly company .. for a good deal
    a happy satisfied customer
    "
    Rating by: terry wong  |  Rating posted: 30th Oct, 2014  |  Contact: luke stockman  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    30th Oct, 2014More details…
  • 100%
    (no comment)
    Rating by: Phil  |  Rating posted: 29th Oct, 2014  |  Contact: Chris  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th Oct, 2014More details…
  • 100%
    "Our first point of contact was Parth from the sales team. We found him to be professional, friendly, and very informative without being overly pushy. A great approach.

    Clinton and Jashnil then performed the installation. Both of these guys were also excellent to deal with - friendly while also maintaining a sense of professionalism. Clinton in particular took the time to go through the pros and cons of a couple of different locations, without which we might have made the wrong location choice. Very much appreciated. Pat was our electrician – I didn’t get to meet him, but my partner said she also found him good to deal with and got the work done quickly and efficiently. Overall a very positive experience for us, thanks to all involved.
    "
    Rating by: Angus  |  Rating posted: 28th Oct, 2014  |  Contact: Clinton  |  Job date: Oct, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    28th Oct, 2014More details…
  • 98%
    "They came early they performed professionally and happily and checked with us at all points needed we are very happy to now be warm and would recommend them to all our friends !! "
    Rating by: Dave Knights  |  Rating posted: 11th Sep, 2014  |  Contact: Chris Kinnell  |  Job date: Sep, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    11th Sep, 2014More details…
  • 95%
    "A great product, service and result from an efficient, helpful team. Nothing was an issue and putting the panasonic ducted system into our house is the best thing we've done since moving in.

    The unit itself has given us no issues and was the best solution instead of multiple split ducted units in each bedroom."

    Rating by: Matthew  |  Rating posted: 8th Sep, 2014  |  Contact: Heath Coleman  |  Job date: Sep, 2012
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    8th Sep, 2014More details…
  • 100%
    "I couldn't be happier, the whole experience dealing with EES has been first class. Our heat pump does everything we were told to expect, it's brilliant, lovely warm area with no increase in power bills, in fact they could be less. It's a very nice looking piece of furniture easy to operate.
    Every staff member I have dealt with has been friendly and efficient, people you can trust.
    I happily recommend EES to anyone who appreciates excellent service.
    "
    Rating by: Graham  |  Rating posted: 4th Sep, 2014  |  Contact: Chris Kinnell  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    4th Sep, 2014More details…
  • 100%
    "Wonderful work by EES. We just had our second heat pump installed by them into our work space and not only did we get a great price, but the workmanship and service was 10/10. Highly recommend."
    Rating by: Louise  |  Rating posted: 1st Sep, 2014  |  Contact: Steve, Luke  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Sep, 2014More details…
  • 95%
    "We purchased a heatpump from EESNZ, which looks really great in our house. We opted for a black designer series heat pump to suit the black window frames and joinery in our house. The installers were very friendly and respectful of our property e.g taking off shoes, working quickly and quietly, cleaning up any minor dust left behind etc. Initially we had a little issue with the heat pump, but EESNZ preserved until they were sure we were happy with the outcome, which we are and we appreciate the follow up from them. – Lincoln & Natalie"
    Rating by: Lincoln  |  Rating posted: 19th Aug, 2014  |  Contact: Parth, Luke  |  Job date: Aug, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%
    19th Aug, 2014More details…
  • 0%
    "Dont bother with these useless people. The only skill they have is passing the buck. Wrong wall. Unit doesn't operate as advertised. Very loud and they say its fine even though they won't even bother to come and look at it. Avoid them like the plague. They'll be on fair go soon"
    Rating by: Jason  |  Rating posted: 29th May, 2014  |  Contact: james logan  |  Job date: May, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    29th May, 2014More details…
  • 100%
    "Fast, friendly, and efficient. Completely lived up to their name! Would recommend them 100%. "
    Rating by: Gerard  |  Rating posted: 10th Apr, 2014  |  Contact: Steve Robertson  |  Job date: Apr, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Apr, 2014More details…
  • 100%
    "Great team, great work, so pleased. Would definitely recommend!"
    Rating by: Kathryn  |  Rating posted: 9th Apr, 2014  |  Contact: Alastair  |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Apr, 2014More details…
  • 100%
    "They were all fantastic, from the start when I put in my inquiry, to the moment they showed me how to use my brand new system. Wonderful team, efficiency really is their middle name!
    I would recommend to anyone, they are problem solvers and they all do an amazing job.
    "
    Rating by: Shelley  |  Rating posted: 8th Apr, 2014  |  Contact: Michelle  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th Apr, 2014More details…
  • 50%
    "Beware of verbal promises of any extra perks or additional product rewards, as denial of what was said and offered appear to be 2 different things.
    Get it written down.!
    Apart from this the install was OK...
    "
    Rating by: John  |  Rating posted: 28th Feb, 2014  |  Contact: James Logan  |  Job date: May, 2013
    Communication: 50%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    28th Feb, 2014More details…
  • 95%
    "I employed the services of EES to consult on and install my ducted heap pump system into our new home in Silverdale, Auckland. I ended up with a two unit system and ducts throughout our home.
    I have been very happy with the work completed by all the EES staff especially the installers who were always courteous, on time and tidy with their work.
    the system was installed without a hitch and the work was tidy and professional.
    I would not hesitate to recommend EES for anyone considering a similar system. Very good job. Well done. Tim Scott
    "
    Rating by: Tim  |  Rating posted: 18th Feb, 2014  |  Contact: Heath  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    18th Feb, 2014More details…
  • 98%
    "Outstanding work and support through out a very challenging install of two ceiling cassettes into a pre piped ( by a third party) area. One of the pre pipes turned out to have been blocked at a braze point embedded in a wall space and the professionalism and effort to go the extra mile to see the installation to completion with minimal damage and mess was outstanding. I would thoroughly recommend the team at EES to anyone considering installing a heat pump system. Thanks guys! "
    Rating by: Simon  |  Rating posted: 21st Jan, 2014  |  Contact: Alastair/Matt  |  Job date: Jan, 2014
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st Jan, 2014More details…
  • 100%
    "So professional, neat and quick"
    Rating by: Ahmad  |  Rating posted: 9th Jan, 2014  |  Contact: Heath  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Jan, 2014More details…
  • 98%
    "Great service provided and super friendly staff! Would definitely recommend to others . "
    Rating by: Mukti  |  Rating posted: 20th Dec, 2013  |  Contact: Parth Shah  |  Job date: Jan, 2013
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th Dec, 2013More details…
  • 100%
    "Got my heat pump installed off these guys 2 days ago, very good service and an honest company. Received invoices for deposit and balance on time and quickly.
    The install team was good, cleared the doubts I had and did the job within the 3-4 hour mark. Very good and easy to deal with. Would definitely recommend to Family + Friends.
    "
    Rating by: Rushik  |  Rating posted: 20th Dec, 2013  |  Contact: Parth  |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    20th Dec, 2013More details…
  • 95%
    "The staff were very friendly and efficient in completing the task and I would definitely recommend them to anyone. Customer service was excellent and the qualityof work was high."
    Rating by: Alice  |  Rating posted: 19th Dec, 2013  |  Contact: James   |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    19th Dec, 2013More details…
  • 100%
    "Friendly, professional, efficient cost effective service. Very impressed!"
    Rating by: suzi  |  Rating posted: 19th Dec, 2013  |  Contact: James  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Dec, 2013More details…
  • 100%
    "Great install - EES were prompt, provided a reasonable quote, and were always a pleasure to deal with. The kids' asthma has improved hugely since installing our heat pump too - cheers EES!"
    Rating by: Cate  |  Rating posted: 19th Dec, 2013  |  Contact: Thomas Price  |  Job date: Sep, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Dec, 2013More details…
  • 100%
    "I have endured years of uncomfortable, hot Summers. After 5 years I finally decided to make the investment and purchase an air conditioning unit from EES. The Mitsubishi heat pump installed in my bedroom has changed my life. Almost silent while running and does a great job at removing humidity, not to mention the temperate control.

    Very helpful consultant followed by two friendly and professional installers.

    Would recommend to anybody.

    Thanks for the competitive pricing and great service."

    Rating by: Liberty Alexandria   |  Rating posted: 4th Dec, 2013  |  Contact: Alastair Mortensen  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    4th Dec, 2013More details…
  • 40%
    "PLEASE PLEASE read this before you choose your heat pump !!!
    My experience turned very sour when there became a problem with the way they installed the unit.

    There service was bright and friendly until there was an issue.

    They had placed the unit in an area which obstructed a neighbours driveway, they agreed it was installed incorrectly and took 2months to relocate.

    The exhausting effort to deal with this company was beyond ridiculous. I was bullied by this company.

    If everything goes or has happened to go right for you with this company like it did for my mum, then I'm sure you will be fine. But if anything goes wrong, look out you will be in for a hard road, they are very difficult to deal with."

    Rating by: Natalie   |  Rating posted: 14th Sep, 2013  |  Contact: James & Alastair  |  Job date: Jul, 2013
    Communication: 0%  |  Quality: 80%  |  Reliability: 0%  |  Value: 80%
    14th Sep, 2013More details…
  • 100%
    "These guys were fantastic, they went through every detail with me, from the features of the different heat pumps to the placing of the units. Awesome service with a smile, even got a free TV! They made getting a heat pump pain free and easy, even the installation team were fantastic, professional, friendly and efficient, just like the name suggests!!

    I wouldn't go to anyone else!"

    Rating by: Michelle  |  Rating posted: 19th Jul, 2013  |  Contact: Michelle  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Jul, 2013More details…
  • 100%
    "This place is awesome! Loving all the nice men who were happy to keep me warm. Excellent service, I have recommended to everyone!"
    Rating by: Sophia  |  Rating posted: 19th Jul, 2013  |  Contact: Sophia  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    19th Jul, 2013More details…
  • 100%
    "I have used EES a couple of times for various projects and always found them a pleasure to deal with.
    I have also had a couple of minor issue's alog the way but these have ALWAYS been dealt with in a proficient manner not to mention the same day!!! Thankyou Alex and the team at EES for your professional & super friendly service right from the get go.. and also for a warm and toasty house!!!!!!!
    "
    Rating by: Kylie  |  Rating posted: 18th Jul, 2013  |  Contact: Alex   |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    18th Jul, 2013More details…
  • 100%
    "Sam was great at explaining my options to me, and once we had picked one, the installers did a great, no fuss job. "
    Rating by: Logan  |  Rating posted: 18th Jul, 2013  |  Contact: Sam  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    18th Jul, 2013More details…
  • 100%
    "Bought a CLASSIC heat pump from the fine lads at EES. Just between you and me: I would not hesitate in recommending EES. The heat pump has absolutely transformed our home... amazing stuff... still can't belive it! "
    Rating by: Andy  |  Rating posted: 17th Jul, 2013  |  Contact: Tom Price  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "From the minute I dialed EES on the phone, to the finishing touches of the installation, we have been thrilled with EES. The young woman on the phone was lovely, and very accommodating. The young men that came to do the quote and installation were charismatic, knowledgable about the service and exhibited professionalism the whole way through. I intend on using them for our investment property too! Thanks again guys."
    Rating by: Natalie  |  Rating posted: 17th Jul, 2013  |  Contact: Michelle  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 98%
    "Great Install with friendly attitudes, me and my family love the new system. Thanks Heaps!"
    Rating by: Jesse Johns  |  Rating posted: 17th Jul, 2013  |  Contact: Matthew Rupene  |  Job date: Jun, 2012
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "Please Pass on to your team what wonderful service we received purchasing the 3 Panasonic Heat Pumps. From the friendly informative consultant to the men who did the installation, what nice, clean, trustworthy guys, it was a pleasure having them in the house. Many thanks to you all for the excellent service and great installation."
    Rating by: Libby  |  Rating posted: 17th Jul, 2013  |  Contact: Heath Coleman  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "James has been an absolute star to deal with, super fast contact & excellent knowledge of these heat pumps & the installation process with no hesitation to answer all my questions. Felt really looked after & am sooooo pleased with choosing to go with EES- More than happy to recommend to all family & friends (or anyone for that matter) & will def be using again in the future. Thanks a million & keep up the awesome work! :-)"
    Rating by: Leteisha Morris  |  Rating posted: 17th Jul, 2013  |  Contact: James Logan  |  Job date: Jul, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "Your salesman was extremely friendly and personable, and took the time to explain and help me understand my air conditioning options, even my cats loved him! and they usually hate curly haired men, but I digress, the install was done promptly and the installers cleaned up after themselves perfectly. I have already recommended you to several of my friends Thanks again!"
    Rating by: Rob Glasgow  |  Rating posted: 17th Jul, 2013  |  Contact: Heath  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "Very happy with my new heat pump, easy to deal with and great service provided. Will recommend to others"
    Rating by: Ryan  |  Rating posted: 17th Jul, 2013  |  Contact: James Logan  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "Installed a Panasonic for my Mother.

    Fantastic job and great price and great service. "

    Rating by: Penny  |  Rating posted: 17th Jul, 2013  |  Contact: Heath Coleman  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "I had a fantastic experience with this company. The sales team were honest, friendly and punctual. The heat pump was professionally installed and the result has been great. Recommended"
    Rating by: Dan  |  Rating posted: 17th Jul, 2013  |  Contact: Sam  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "Great service and extremely happy with the result. Would highly recommend! "
    Rating by: Beccy  |  Rating posted: 17th Jul, 2013  |  Contact: James Logan  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "Have just had a great Mitsubishi heatpump installed by two of the great EES guys. Very satisfied! Referred EES to the inlaws also and they are happy with their smaller heatpump too.

    The wait on instalment was significantly less than other hump pump companies offered us. Thanks EES! "

    Rating by: Charlotte  |  Rating posted: 17th Jul, 2013  |  Contact: Michelle and Tom  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 100%
    "Love my new heat pumps in my home, couldn't ask for a better company to deal with or a more professional installation. The job was very complex and no other company would touch it. EES came through with the goods and at a very reasonable price.

    Couldn't be happier, would recommend to anyone"

    Rating by: steve  |  Rating posted: 17th Jul, 2013  |  Contact: Heath  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    17th Jul, 2013More details…
  • 35%
    "The guy who contacted me regarding our request was not at all friendly and honest and I receive a poor quality service from your company."
    James Logan responded:
    "Hi Mark. I am very sorry to hear of your negative experience with EES. I am doing an AUDIT of our service delivery from the last 12 months and as I will attempt to contact you over the next week to discuss how we can improve our systems and services moving forward and resolve things with you such that you are more satisfied with the outcome. Look forward to speaking with you shortly."
    Rating by: Mark  |  Rating posted: 4th Jul, 2013  |  Contact: Alaister  |  Job date: Jul, 2013
    Communication: 0%  |  Quality: 40%  |  Reliability: 10%  |  Value: 90%
    4th Jul, 2013More details, one reply…
  • 33%
    "Disappointing.

    I had two units installed in my home by EES.
    Great sales service, very poor after sales service.

    To EES credit they did note that it may be a fault with the back plate but when the technician visited our home he did not check the plate and chose to adjust the fan instead. It would seem that EES suffers for internal communication difficulties between management and staff. EES did replace one unit and now do not want to honor their installation warranty saying that they have done all that they can. EES Management even suggested that the rattling noise was normal operational noise in an attempt to brush me aside. EES seem all to happy to sell but not to support. Panasonic NZ has stepped in and asked another installation company to re-mount the unit."

    Rating by: Sid  |  Rating posted: 4th Jul, 2013  |  Contact: Alastair  |  Job date: Feb, 2013
    Communication: 30%  |  Quality: 0%  |  Reliability: 20%  |  Value: 80%
    4th Jul, 2013More details…
  • 65%
    "Hello There.

    James knows about this. But, just for the record ...

    Your sales representative, Sam, was very helpful.

    The quotation and account we received for ceiling insulation indicated 'Greenstuff', whereas we received 'Novatherm'. We have no issues with the standard of product installed.

    In any case, we would strongly suggest you contact any clients of yours in a similar situation to ours to let them know that the product being installed is different to the one you may quote and charge for. In our case the price difference was marginal. However, you may agree in principle that it is important to let customers know before installation, if you are going to instal a product from a different supplier than what you have quoted for. We delayed paying the account because of the confused situation above, which would easily be resolved by letting us know any change of plan ahead of installation. Thank you. Chris Clark"

    Rating by: Chris   |  Rating posted: 19th Jun, 2013  |  Contact: Earth insulation  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 10%  |  Value: 50%
    19th Jun, 2013More details…
  • 100%
    "Excellent advice, service and followup, very pleased with the product and the install."
    Rating by: Sandra  |  Rating posted: 13th Jun, 2013  |  Contact: Alastair Mortensen  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th Jun, 2013More details…
  • 100%
    "Top class., High levels of communication, great consultant in Sam who listened to what we were after (particularly with the install location) and advised where we were uncertain. Accurate and well priced quote which allowed us to afford a better heat pump then we had been looking at.
    Install occurred when they said-the guys were on time, fast and cleaned up afterwards exactly as I wanted. And it works great!
    Thanks team, highly recommended.
    "
    Rating by: Mark  |  Rating posted: 12th Jun, 2013  |  Contact: Sam  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    12th Jun, 2013More details…
  • 100%
    "Installers turned up when they said they would, heat pump is great. Would recommend."
    Rating by: Stephanie  |  Rating posted: 11th Jun, 2013  |  Contact: Alastair Mortensen  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    11th Jun, 2013More details…
  • 100%
    "Very pleased with the installation. Valu and Peter were polite, enthusiastic and professional. Very nice to deal with such personable young men doing a really good job.
    We will recommend them and the business to anyone we know.
    "
    Rating by: Margaret  |  Rating posted: 7th Jun, 2013  |  Contact: Installed by Valu and Peter  |  Job date: Jun, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    7th Jun, 2013More details…
  • 90%
    "Great service from initial consultation through to installation. We had initial consultations with a few suppliers but these guys stood out for their professional approach."
    Rating by: James  |  Rating posted: 6th Jun, 2013  |  Contact: Chris  |  Job date: May, 2013
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    6th Jun, 2013More details…
  • 0%
    "Never again. Such a dismal experience for insulation. They quoted to do the whole house, arrived did half of it (the easy bit) then left! I'm now having to negotiate with alternative suppliers to install the other side. They are only interested in cherrypicking the high profit, easy to install parts - and the post customer care is modelled on the passing of kidney stones (lengthy, all work on your side and extremely painful!) Don't deserve their current high rating at all based on my experience."
    Rating by: Ed  |  Rating posted: 30th May, 2013  |  Contact: Alastair Mortensen  |  Job date: May, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    30th May, 2013More details…
  • 100%
    (no comment)
    Rating by: Bill  |  Rating posted: 27th May, 2013  |  Contact: Sam Rankine  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    27th May, 2013More details…
  • 98%
    "We were very impressed with all the team from EES. From the time Sam called on us to provide his advice and a quote, to the time the 3 units were installed in the house, everything went like clockwork. Sam was exceedingly polite and helpful and the installers were just as good. Very tidy and went out of their way to not disrupt things. I was very impressed that they went to a lot of extra trouble to but an electic wire through the ceiling space where there was very little room (We have a chapple ceiling) rather than have it on the exterior of the house. Further more - the boys hung a very heavy mirror on the wall which I was not able to do - so we were very grateful for that. Thank you the EES team. You exceeded our expectations."
    Rating by: Brendon  |  Rating posted: 10th May, 2013  |  Contact: Sam Rankins  |  Job date: May, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    10th May, 2013More details…
  • 100%
    "Four staff were on-site throughout the day installing under-floor and ceiling insulation, plus one heat pump, and servicing two other heat pumps. All staff were hard-working, courteous, professional and pleasant to have around. The resulting improvement in the warmth and dryness of the house is out of this world. It used to be that it was warmer outside than inside our house - but not any more! Now we come home to a house that is warm and dry inside and it retains the heat so much better. Best value for money I've ever spent on home improvements and would recommend the services of EES to anyone."
    Rating by: Miriam  |  Rating posted: 23rd Apr, 2013  |  Contact: Alistair Mortensen  |  Job date: Feb, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Apr, 2013More details…
  • 100%
    "I was highly impressed with the friendly and professional service I received dealing with Energy Efficient Solutions. Alastair was quick with quotes/breakdown and supporting information, giving me a few options to consider budget/quality-wise and I felt supported in my final decision. The staff turned up on time and introduced themselves, were polite / treated my home with respect. Shalesh who installed my heatpump was an excellent guy, checked in on all aspects of where I wanted installation, vaccumed up afterwards and took away rubbish, plus walked me through product and few tips when he was done. Irwin and Reuben were fantastic and got through roof /underflooring insulation in good time, both very personable, but focused on the job at hand and again tidied up after themselves. Overall a great, seamless and pain-free experience - I wouldn't hesitate to reccomend Energy Efficient Solutions to anyone - very happy!! :D"
    Rating by: Kath  |  Rating posted: 26th Mar, 2013  |  Contact: Alastair Mortensen  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th Mar, 2013More details…
  • 100%
    "An excellent firm to deal with from the preliminary explanation of how the airconditioners worked to their final installation. Excellent product. Good value. Highly recommend them to future purchasers."
    Rating by: David  |  Rating posted: 5th Dec, 2012  |  Contact: Alistair Mortensen & Heath  |  Job date: Dec, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    5th Dec, 2012More details…
  • 100%
    "Fantastic job done on our insulation and heat pumps, I would highly recommend them."
    Rating by: Sarndrah  |  Rating posted: 23rd Oct, 2012  |  Contact: James  |  Job date: Sep, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Oct, 2012More details…
  • 100%
    "Very good service, highly recommended!"
    Rating by: Sharon  |  Rating posted: 23rd Oct, 2012  |  Contact: Alastair  |  Job date: Aug, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Oct, 2012More details…
  • 95%
    (no comment)
    Rating by: Lloyd  |  Rating posted: 22nd May, 2012  |  Contact: James  |  Job date: May, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    22nd May, 2012More details…

Primary contact
Tim Aitchison

Phone number
0800 337 123

Website
https://www.ees.co.nz/

Availability
This week/ASAP

About us
EES are the heat pump experts. We specialise in heating and air conditioning solutions for residential homes, businesses, commercial and high capacity buildings. Our locations include Auckland, Hamilton, Tauranga and Wellington, so no matter where you are we can help, whether it’s with custom heat pump design, installation or servicing.

What we do
EES offers an end to end solution for your convenience and peace of mind, from the consultation and design process, right through to installation, servicing, and ongoing support. We’ll help you every step of the way.

We offer our customers the top heat pump brands, including Panasonic, Mitsubishi, Daikin, Toshiba and Carrier. We have a range of wall mounted, floor console and ceiling cassette heat pumps, from single room installations to fully ducted solutions for new or retrofitted homes.

If you’re looking for the most efficient heat pump solution, book a free home consultation today, or give us a call on 0800 337 123.

Categories we service
Electric Heating, Central Heating, Air Conditioning Service, Air Conditioning & Refrigeration, Air Conditioner Repair

Areas we service
Whangarei Area, Wellington Region, Waitakere City and Suburbs, Waikato & King Country Region, Waiheke and Gt Barrier Islands, Tauranga Area, Rodney Area, Papakura Area, North Shore City and Suburbs, Maungaturoto Area, Manukau City and Suburbs, Kawakawa Area, Kaitaia Area, Kaikohe Area, Franklin Area, Dargaville Area, Bay of Islands, Auckland City and Suburbs, Airport Oaks

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