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Elite Appliance Servicing Ltd / Appliance Repair Services in Pukekohe

Is Elite Appliance Servicing Ltd your business?

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  • 0%
    a select group that is superior in terms of ability or qualities to the rest of a group or society.

    Using the word Elite to describe your company is a risky thing to do, especially when it isn't backed up with reality.
    I have endured the worst communication and service from a company in my life when dealing with Elite Appliances.
    Jason (the repair person and I assume the business owner) seems like he has over committed himself, and unable to put aside time to reply or communicate to customers.

    I made the mistake of organizing to drop off my dishwasher to Elite Appliances on the 3rd of January, in the process of unloading the dishwasher Jason managed to rip off one of the dishwasher legs when removing the machine from my car (oh well, another extra part for him to organize). It was clearly explained to Jason, twice, that I would need the dishwasher fixed and returned before the 18th January as we were moving house and it was part of the chattels included in the sale and purchase agreement.

    Eight days later I received a voice message from Jason explaining what was wrong and that he didn't think it was worth fixing and if it was him he would throw it away. I rung back on the same day and left a message explaining that I was willing to get it fixed and would like to know what the cost was to do this. Obviously for me it was going to be more cost effective to fix the dishwasher than buy a completely new machine. I rung again that afternoon, but again no one answered. I sent a follow up text message on the Sunday, no answer.

    On Monday (the week we were due to move) I rung the office, explained the situation and was told Jason would ring me back straight call.

    On Tuesday I called the office and discussed my situation again, with another office lady and was told the same thing, Jason would call me call.

    Wednesday, the same thing, now only 2 days before I had to move out of the property....I was getting concerned and wanted to know if the dishwasher was being repaired or not. Again, I was told Jason has been informed of my calls, but was on an urgent call out to Tuakau and he be asked to call me back, I mentioned it was rather urgent as well now! Thursday; I was extremely busy getting organised for my house move the next day, but still, I did not receive a call back from Elite Appliances or Jason.

    On Friday (the day we were to move out) I rung the Elite Appliances office at 8am, the same lady answered and hooray, Jason was in the office, finally I will get the good news that my dishwasher has been fixed and its ready for pick up!

    But no, nothing had been done, Jason went on to explain to me that he still didn't feel it was worth fixing, asking me what I thought it was going to cost to fix. I couldn't believe what I was hearing , I was expected to be told that the dishwasher had been fixed (as per my instructions) or to at least tell me how much it would be to fix, Jason hadn't even priced up the repair cost. Unfortunately, I was now in a position where I was forced into buying a brand new dishwasher at a cost of $1400 4 hours before I was due to move out.

    A week later I took the dishwasher to an Auckland repairer to have a look at....Within 5 hours they called me back, with a cost to repair - $352.....yes, $352 for parts and labor to complete the job and it would be completed in 7 days!!

    I do wonder if Jason just couldn't be bothered with my job, too busy or the job was a slightly more complex repair job in a 2 week period? Whatever the reason, do not use these guys!!!

    For those still considering using Elite Appliances, do so at your risk! If the repair is minor, requires Jason to travel to you (extra cost) and doesn't involve extra thinking on his behalf, then go for it!

    A total disappointment that has left me over $1000 out of pocket due to their incompetence!

    Summary: Don't waste your time with these guys, make the extra effort to bring it up to Auckland or find a more reliable local business!

    Would have rated minus 10 if this was an option!


    Rating by: Simon  |  Rating posted: 1st Feb, 2019  |  Contact: Jason  |  Job date: Jan, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Simon1st Feb, 2019More details…
  • 100%
    "Very good to deal with. Thanks for the great service."
    Rating by: Mai  |  Rating posted: 12th Oct, 2017  |  Contact: Maried  |  Job date: Sep, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mai12th Oct, 2017More details…
  • 98%
    "We had a very long distance callout and Elite were the only ones who would do it. The serviceman even tried to source the part in advance of coming so as to save us a return callout fee. Thumbs up!"
    Rating by: Keith  |  Rating posted: 29th Nov, 2016  |  Contact: Can't Remember  |  Job date: Nov, 2016
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Keith29th Nov, 2016More details…
  • 100%
    "Jason was prompt and reliable. I was pleased with his repair of our dishwasher."
    Rating by: Dan  |  Rating posted: 29th Nov, 2016  |  Contact: Jason  |  Job date: Nov, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Dan29th Nov, 2016More details…
  • 8%
    "I am so frustrated at the lack of communication with is company. They have had my appliance since 15 March and I have only had 2 calls from them. I have rung on numbers on occasions and get no call back. The last communication was on Friday morning that was several later than I was told. It was being fixed on Saturday and I was to get a call back to reinstall on Monday. It is now Tuesday afternoon and no phone call. Advertising on "No Cowboys" website is total mis representation. I have written this post in a bid to get some serious action."
    Rating by: Ann  |  Rating posted: 3rd May, 2016  |  Contact: Jason  |  Job date: May, 2016
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 10%
    Ann3rd May, 2016More details…
  • 100%
    "Jason was professional, reliable and competent. Highly recommend Elite "
    Rating by: Mary  |  Rating posted: 21st Oct, 2012  |  Contact: Jason  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mary21st Oct, 2012More details…
  • 3%
    "Arrived quickly for the initial visit. Then didnt hear anything from him . Waited 4 weeks for parts that never seemed to arrive althought the manufacturer had them on the shelf. Said he would fit the parts, booked a day and he didnt turn up. No phone call. Another company took over the job and I had a working cooker within two days,would have been sooner but I had to work. Inspite of this guys efforts to stop me getting the parts , S&J reordered the parts and did the job, no hassles. Wouldnt use Elite again ."
    Rating by: Jacqui  |  Rating posted: 24th Jun, 2010  |  Contact: Jason  |  Job date: Jun, 2010
    Communication: 0%  |  Quality: 0%  |  Reliability: 10%  |  Value: 0%
    Jacqui24th Jun, 2010More details…
  • 75%
    "I phoned to have my refrigerator serviced. Jason asked many questions, including model number. Over the phone he was able to decipher fridge's age and even a diagnosis to the problem (which was common in that model). He saved us the cost of a visit, which several of the competitors were prepared to take from us. He was very helpful and friendly. When needed, I will go back to them!"
    Rating by: Nancy  |  Rating posted: 9th Sep, 2006  |  Contact: Jason  |  Job date: Jun, 2006
    Communication: 100%  |  Quality: 50%  |  Reliability: 50%  |  Value: 100%
    Nancy9th Sep, 2006More details…

Phone number

Physical address
5 Glasgow Road
Pukekohe 1800

Categories we service
Appliance Repair Services

Areas we service
Franklin Area

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