Giltrap City Toyota - Penrose / Automotive servicing, repairs and mechanics in Penrose

Is Giltrap City Toyota - Penrose your business?
  • 23%
    "We took our vehicle to Giltrap City Toyota - Greenlane for a clutch replacement. The new clutch seems fine, however we had other car problems related to the clutch replacement procedure .

    The following morning my wife was unable to start the car at all - I had to take time off work to come home and check it.
    I found the battery terminal had not been fitted properly and was loose.

    A week later on a Saturday, my wife was at work and found herself stuck unable to start the car again. One of her colleagues brought her home and picked me up to take me back to see if I was able to get the car started. This time I found the starter motor was half hanging out and not engaging at all! I tightened one of the bolts but the other would not tighten. They had put the wrong bolt in - too long!!! Luckily I have some car knowledge and was able to keep the car hobbling along. To others this would have been an utter nightmare. Essentially I became the mechanic on the job. We had to take our car back to Giltraps to get the bolts checked. They aplogised but they should have given us compensation for our wasted time (myself 5 hours total, my wife 2.5 hours), petrol costs and stress. Giltraps haven't given us a cent after all the mechanical work I put in, weekend interruption stress, time reporting the problems etc. The starting motor falling out was appalling, atrocious, pathetic. If brake repairs were undertaken so carelessly, I fear the consequences. We paid "top dollar" for what should have been a "top notch" job. Not a cent compensation from Giltrap City Toyota!!! We didn't hesitate in buying my wife's workmate a bottle of wine for dropping her off and taking me back to the car. If we had had to call a mobile mechanic on the Saturday, would Giltraps have refunded us for that? What is the difference? Not a cent compensation from Giltrap City Toyota on an $850 job!!! We are waiting."

    Rating by: Fred  |  Rating posted: 11th Feb, 2008  |  Contact: Murray  |  Job date: Jan, 2008
    Communication: 50%  |  Quality: 20%  |  Reliability: 0%  |  Value: 20%
    11th Feb, 2008More details…
  • 31%
    "Went in for 1 hour standard service. Said they didn\'t have a courtesy car but could drop me back home. I waited 45 mins, driver didn\'t show up and not until I got angry and stood at the desk did they let me take the courtesy car which had been parked outside the door the whole time. Wasted a very valuable morning. Had got babysitter and all for kids so I could drop car down. Not happy.

    Had previously had car serviced at North Shore Toyota - streets ahead there. They were friendly, courteous and service was nothing short of outstanding in every respect."

    Rating by: H  |  Rating posted: 13th Feb, 2007  |  Contact: Never Given  |  Job date: Jan, 2007
    Communication: 0%  |  Quality: 75%  |  Reliability: 25%  |  Value: 25%
    13th Feb, 2007More details…
  • 19%
    "The services provided by them is not good as they does not keep us up to date about the problem and is slow in responsing. Also the manners with the tradeperson are very bad. I would not recommend you doing service at Giltrap City Toyota"
    Rating by: L  |  Rating posted: 4th Sep, 2006  |  Contact: Giltrap City Toyota  |  Job date: Sep, 2006
    Communication: 0%  |  Quality: 0%  |  Reliability: 25%  |  Value: 50%
    4th Sep, 2006More details…

Phone number
09 523 1919

Categories we service
Automotive servicing, repairs and mechanics

Areas we service
Penrose

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