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Grant Lummis Motors 2004 Ltd / Miramar

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  • 90%
    "My wife and I are regular customers of Grant Lummis, have always experienced excellent service and can't praise Tony and the team there enough. Unfortunately Tony resigned from employment there in November. The staff carried on but perhaps lacked support from the business owner resulting in some service issues. Still a reliable and trustworthy business."
    Rating by: Anthony  |  Rating posted: 23rd Mar, 2018  |  Contact: Tony Russell  |  Job date: Dec, 2017
    Communication: 80%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    Anthony23rd Mar, 2018More details…
  • 0%
    "MAJOR issues with the staff of this business.
    Previous owners were amazing and provided superb service. These guys are a shambles, and will not be getting my custom ever again.
    We booked a WOF check. Were told it'd be done first thing, ready for pickup lunch time. Rang at lunchtime - work not started but was told it'd be done immediately. Rang again at 4pm - work not done.
    Went to pick up car the following day at agreed time, and had to wait two hours while the wof was completed.
    Rating by: d  |  Rating posted: 8th Mar, 2018  |  Contact: Tony  |  Job date: Sep, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    d8th Mar, 2018More details…
  • 0%
    "Rude, unfriendly, slow and disingenuous. Completely untrustworthy. Booked for a WOF and asked when I dropped the car off if they could install a pocket underneath the head unit they had installed for me 2 years ago, they said yes this would be no problem and the car would be ready by lunchtime. At 2pm I called in to check and the person carrying out the wofs had to be asked several times if they had completed the job and had no idea what car I was talking about, so I was told to go away and wait. By 4pm the WOF had finally been done but I was told on pick up that the pocket couldn't be installed because the headset had been incorrectly installed. When I asked that they fix this because they had installed it I was told they had no record of that job and I would have to prove it, and that it wasn't their fault. I questioned why the wof had taken several hours longer than I was told and was simply told 'oh yeah it should have been done this morning', but had no apology for this or for the incorrectly installed head unit. The next day, upon sending proof of the date and cost charged for the head unit installation, and asking for either my money back or a reinstallation, the owner Tony Russell told me the head unit isn't badly installed after all, and because he's a new owner it's not his responsibility to fix it. The whole process has been hostile, dishonest and unapologetic. He also said he is planning to rebrand the business- I would warn people not to engage this business for any services whatsoever, no matter what its new name is."
    Rating by: S  |  Rating posted: 2nd Nov, 2017  |  Contact: Tony Russell  |  Job date: Nov, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    S2nd Nov, 2017More details…
  • 0%
    "On taking my Toyota surf in for a wof .It was failed due to a ball joint and right hand steering rack.This work was carried out and done by lummis motors 6 months prior.
    They were clearly trying to rip me off for work they had already done.when I mentioned this to them they said I will get the mechanics to have another look at it couple of hours later they rang and said it was just an adjustment and you now have a wof .upon speaking to other mechanics these parts are not adjustable.
    When going to pick up and pay the manager became very abusive and threatening

    After I had told him he was trying to rip me off.very dishonest company and very unprofessional . They were caught out red handed as I have the receipt for the work done by them 6 months before.and here they are failing me for work that obviously didn't need doing A very bad experience I would never go back to them or recommend them to anybody
    Rating by: Chris  |  Rating posted: 27th Feb, 2017  |  Contact: Grant lummis motors  |  Job date: Jan, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Chris27th Feb, 2017More details…
  • 100%
    "These guys exceeded all expectations when my clutch failed one afternoon and I was stranded. I walked to the workshop and Danny came back to the car with me and assisted in moving it to a secure spot. The guys came back and towed it to their workshop, advised that the slave cylinder was faulty and urgent couriered the part so I could drive home that afternoon. Thanks Grant Lummis you saved my day."
    Rating by: tony  |  Rating posted: 26th Jul, 2016  |  Contact: Phil & Danny  |  Job date: Jun, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    tony26th Jul, 2016More details…
  • 100%
    "I realised my car needed a WOF which was overdue. I rang Grant Lummis Mtrs and being a long time customer Phil said bring it down. I was told to go walk around miramar while they fit it in. 35 min later I was rung and told it had failed but there were 2 options to fix it. Phil had one of the boys jump in a car and shoot out to the parts store. The new part was fitted and I was on my way. Can't thank them enough. Very professional, good price and good customer contact. I'll keep coming back. "
    Rating by: Matt  |  Rating posted: 16th Jan, 2016  |  Contact: Phil King  |  Job date: Nov, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matt16th Jan, 2016More details…
  • 100%
    "Great to deal with. Very Professional."
    Rating by: Matt  |  Rating posted: 12th Jan, 2016  |  Contact: Phil  |  Job date: Jan, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matt12th Jan, 2016More details…
  • 0%
    "Dealt with this company for years prior to moving to Aus. Came back and discovered there was a new owner. So i thought why not (business seemed to be the same, even same name).
    I went to drop my car off to the gentlemen behind the counter, as soon as the door opened I could tell he was drunk. He was stooped over the keyboard seemingly asleep, when I entered he woke and grumpily asked what I wanted. I explained I had a booking for a WOF and was there to drop the car off. He took my details then told me to move my car to a spot on the road. After finally finding a park, i went to take keys back to him and tell him where I had found a spot. Lo and behold, he was asleep again. Given that I drive my family around in this car, I felt it best to just take it as a lesson and get my car outta there ! I hope this was just an isolated incident, this business used to have a very good reputation.
    Rating by: Neil  |  Rating posted: 5th Jan, 2016  |  Contact: Grant?   |  Job date: Jan, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Neil5th Jan, 2016More details…
  • 0%
    "Absolutely the worst! Dishonest and a complete rip off. I took my car in for a WOF since they are situated very close to my work and as my regular mechanic was away. They said that the work that needed doing to get a WOF would be two things and would cost around $700. I then waited until my regular mechanic came back to compare prices. After their inspection they found the same two issues plus three others. All up they priced the five things that needed doing to get a WOF at a mere $130. Would rather learn to fix my own car than even dream of taking my car back to these guys."
    Rating by: Kate  |  Rating posted: 9th Dec, 2015  |  Contact: A man other than Grant- Phil?  |  Job date: Dec, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Kate9th Dec, 2015More details…
  • 33%
    "I took my car to the same please for years but recently moved to Miramar so went to Grant Lummis for a wof. Failed for apparent "oil leaking onto exhaust which cause a fire" (had never been mentioned on other wofs) and a rear light bulb. Agreed for the work to be done, paid, picked up and got home. Parked in the drive way and the car now had a horrific idle and would switch off after awhile. Called Grant Lummis and told them the issue, dropped it off again to be fixed the next day. Picked car up from them and got home, idle issue fixed only to be told by my partner that the rear light that failed during my wof, was still out and never been repaired. I would not recommend them at all!"
    Rating by: Mike  |  Rating posted: 16th Nov, 2015  |  Contact: Grant Lummis  |  Job date: Jun, 2013
    Communication: 50%  |  Quality: 20%  |  Reliability: 20%  |  Value: 40%
    Mike16th Nov, 2015More details…
  • 95%
    "Honest advice and solid workmanship. Cannot recommend Joe and the team at Grant Lummis highly enough."
    Rating by: Brian  |  Rating posted: 27th Jul, 2015  |  Contact: Joe Stephens  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Brian27th Jul, 2015More details…
  • 100%
    "Have visited several times (different jobs) now and have always experienced quick, thorough and friendly service that was also very reasonably priced. Highly recommended."
    Rating by: Amy  |  Rating posted: 10th Mar, 2011  |  Contact: Phil And Team  |  Job date: Feb, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Amy10th Mar, 2011More details…
  • 20%
    "Very dishonest and unprofecional service. I used them twice and each time the same story, \"need more things done\" Part were expensive, took us long time to get the part. They recondition my distributor when all needed to be done was to fix the battery connection. It took me 4 visits before they finally sorted it out. In my view they are very dishonest and do not stand by they work. Never will go there again."
    Rating by: John  |  Rating posted: 12th Dec, 2010  |  Contact: David  |  Job date: Dec, 2010
    Communication: 20%  |  Quality: 10%  |  Reliability: 20%  |  Value: 30%
    John12th Dec, 2010More details…
  • 100%
    "I was dealing with Ben at Grant Lummis on Park Road, Miramar. EXELLENT service, got shown exactly what was wrong with my car for the WOF, good, honest, reliable service and really friendly company to deal with, would definately recommend Grant Lummis Motors to anyone looking for an honest mechanic. "
    Rating by: Aeron  |  Rating posted: 31st Mar, 2009  |  Contact: Ben  |  Job date: Mar, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Aeron31st Mar, 2009More details…
  • 81%
    (no comment)
    Rating by: Leigh  |  Rating posted: 15th Feb, 2007  |  Contact: Phil  |  Job date: Feb, 2007
    Communication: 75%  |  Quality: 75%  |  Reliability: 100%  |  Value: 75%
    Leigh15th Feb, 2007More details…

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