Grant Plumbing Ltd / Plumbers / Plumbing Contractors in Petone

Is Grant Plumbing Ltd your business?
  • 15%
    "Jim wont back his employees work, had a shower install and liner had bubble behind it, said would get glue in from the mixer, but had a builder come around and look and told me the only way is to start again, which Jim would not do, do not use this company while Jim wont get his guys to fix their mistakes, they take no pride in their work, Jim quoted the builders act about over one year time frame he is not interested, which sums he up, he is an ass hole."
    Rating by: Rangi  |  Rating posted: 14th Nov  |  Contact: Terry  |  Job date: Nov, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 40%  |  Value: 20%
    14th NovMore details…
  • 100%
    "Have used them a couple of times now, for a big reno, and for small jobs. Mark rings first, comes when expected, is friendly, and does a great job. They will charge for an hour minimum, like you are told when booking, and like every other plumber. I would recommend them for other jobs."
    Rating by: Lisa Bridson  |  Rating posted: 8th Aug  |  Contact: Mark  |  Job date: Aug, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    8th AugMore details…
  • 5%
    "Totally dishonest people. Worst job they have done. So rude and mannerless person who came to fix up the job. Will never recommend to these kind of service to anyone. So expensive than the expected and not even do the proper job just waisting the time and making the money and doing the worst work."
    Rating by: Jot  |  Rating posted: 3rd May  |  Contact: Gillian  |  Job date: May, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 20%  |  Value: 0%
    3rd MayMore details…
  • 0%
    "This has become a terrible company with the owner rude, offensive and nasty. He would not go to our house to give us a quote, as he told us 'real' jobs took priority as they were paying. We booked in twice with them for a quote and they couldn't be bothered. I used them in the past about 5 years ago an they were fine.
    The owner doesn't understand what customer service means.
    "
    Rating by: JJ  |  Rating posted: 16th Aug, 2016  |  Contact: Grant the Owner  |  Job date: Aug, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    16th Aug, 2016More details…
  • 100%
    "Excellent service on time every time"
    Rating by: Melissa   |  Rating posted: 10th Sep, 2015  |  Contact: Various   |  Job date: Sep, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    10th Sep, 2015More details…
  • 10%
    "Where do I start! Hire someone else, please.

    Dishonest, greedy and devious are few words to describe these people. Accountant Aaron Picking tried to bully me into paying for the time, services and assistance didn't require, requested or quoted to fix our burst water mains! Owner of the business, Jim is rude and racist.

    I contacted and forwarded a written complaint to the Master Builders whom this business is registered with but they were no help! "

    Rating by: Niv  |  Rating posted: 31st Aug, 2015  |  Contact: Andrea and Dave   |  Job date: Mar, 2015
    Communication: 0%  |  Quality: 20%  |  Reliability: 20%  |  Value: 0%
    31st Aug, 2015More details…
  • 30%
    "I used this firm for replacing a burst water main on my small, flat property, and for digging a trench and laying 15 m of flexible piping, as well as some pointless attempts to fix the old rusty pipe, I was charged a total of $2300 for 30 hours of time (2 days work for 2 plumbers). I argued it was excessive and paid part of the bill and they took me to dispute. Don't use this firm, they overcharge and are unreasonable."
    Rating by: Susan  |  Rating posted: 23rd Apr, 2015  |  Contact: Andrea and Dave  |  Job date: Jan, 2015
    Communication: 20%  |  Quality: 50%  |  Reliability: 50%  |  Value: 0%
    23rd Apr, 2015More details…
  • 0%
    "Careful as they are dishonest. They force sales through fake free quotes. They sent me a bill for the 'free quote' which I requested, so that I can 'credit the bill' off the job if I proceed with the quote. Then they tried 'debt collect' for a free quote. Would not deal with this company again."
    Rating by: AnotherUnhappy Customer  |  Rating posted: 9th Jan, 2015  |  Contact: Aaron  |  Job date: Jan, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    9th Jan, 2015More details…
  • 33%
    "Job was estimated to take 3 hours. Charged for 8 hours, plus $75 for certification. Then although 'certified' he left a gas leak which had to be fixed. They agreed it was excessive and changed to 5 hours. We deducted 3 hours at $70 plus GST then they billed us again for a further $80 - no explanation.
    We had used them twice previously on recommendation, and had been very happy, however never again.
    "
    Rating by: Kerryn  |  Rating posted: 27th Aug, 2013  |  Contact: Jim, Office Manager  |  Job date: Apr, 2013
    Communication: 80%  |  Quality: 30%  |  Reliability: 20%  |  Value: 0%
    27th Aug, 2013More details…
  • 80%
    "Have used them 3 times in the past year; different guys each time but all have turned up on time and completed the job to satisfaction with no issues. A pleasure to deal with. I would recommend them highly."
    Rating by: Mark  |  Rating posted: 6th Nov, 2012  |  Contact: Don't Recall  |  Job date: Oct, 2012
    Communication: 80%  |  Quality: 80%  |  Reliability: 80%  |  Value: 80%
    6th Nov, 2012More details…
  • 58%
    "I had to get someone in on Sunday morning to fix a broken pipe. The first phone call was answered promptly. The plumber on call then rang me and said he would be there in between 1 and 2 hours. He actually arrived about 21/2 hours later. The job took less than 30 mins. I have been charged for a full hour. He re connected the water but failed to check the pressure inside the house and I realized after he had left that I needed to clear air in the pipes. I dont feel this was very thorough."
    Rating by: Judith  |  Rating posted: 23rd May, 2012  |  Contact: Clayton  |  Job date: May, 2012
    Communication: 60%  |  Quality: 60%  |  Reliability: 60%  |  Value: 50%
    23rd May, 2012More details…
  • 93%
    "Called in an emergency on a Sunday morning and had Aaron come over within a couple of hours. He found the problem after poking around a bit and sorted it out quickly. He recommended some changes, which we agreed to. He left a gaping hole of wet gib, which needed to be fixed. Grant Plumbing sent a builder over two days later to fill the hole. Despite the original builder having his vehicle break down, the (replacement) builder arrived shortly after the time booked, and replaced the gib. The very next day, Aaron came back and finished off the plumbing job, implementing all the recommended changes. The final bill arrived this week and it was exactly as expected. Communication was friendly and professional throughout the process."
    Rating by: Charles  |  Rating posted: 21st Nov, 2011  |  Contact: Aaron  |  Job date: Nov, 2011
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    21st Nov, 2011More details…
  • 100%
    "I regularly use them and find, in our area anyway, they are the best around. They show up exactly on time, complete work promptly, usually come in less than estimate, and provide a range of options at various prices to choose from. "
    Rating by: Dana  |  Rating posted: 9th May, 2011  |  Contact: Various  |  Job date: Apr, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th May, 2011More details…
  • 28%
    "I used them in 2008. It was supposedly a simple job but it turned out to cost more than it should have. Our toilet was making such a racket that arrangmeents were made to ahve them come in. They arrived at the time they said they would; unfortunately, he spent 25 minutes or so \"fixing the problem\" and left. However, half an hour later our toile was leaking and water was overflowing. Called them back in and they took their time to respond; the price they charged was ludicrous!"
    Rating by: Mata  |  Rating posted: 1st Feb, 2011  |  Contact: As It Was Back In 2008 I Cannot Remember Unfortunately  |  Job date: Feb, 2008
    Communication: 30%  |  Quality: 20%  |  Reliability: 40%  |  Value: 20%
    1st Feb, 2011More details…
  • 5%
    "We have dealt with Grant Plumbing twice now, both in the same year to fix the same problem (simple running toilet). They did not guarantee the work they did several months earlier. The plumber spent 5 minutes fixing the problem again and I got a bill for nearly $100! When I phoned them to complain they would not back down and said the bill stood, even though they did not tell me what it would cost at the beginning. Overall, extremely poor communication, totally inflexible and appallingly overpriced. With shocking customer service like this I\'m surprised they are still in business!"
    Rating by: UnhappyCustomer  |  Rating posted: 21st Dec, 2010  |  Contact: Sonya  |  Job date: Dec, 2010
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 0%
    21st Dec, 2010More details…
  • 53%
    "I used to use Grant plumbing on jobs in my capacity as a builder. They were good at their respective work. Unfortuntely, after finding out from one customer on what they had charged, I contacted them as they had over charged by a fair ammount. This happened again on another job to. It came to the crunch when they had screwed up a simple job at my own house. I knew what I wanted to have it fixed, but ended up arguing for an hour with the manager. They did the work I wanted and it worked?? They tried charging me for their fix up. Never use them again. I use Aquatic plumbing now, and they are brillliant."
    Rating by: Robert  |  Rating posted: 4th Sep, 2009  |  Contact: The Manager {Scotsman}  |  Job date: May, 2008
    Communication: 70%  |  Quality: 40%  |  Reliability: 70%  |  Value: 30%
    4th Sep, 2009More details…
  • 100%
    "These guys are highly responsive and do great work. Best in town. "
    Rating by: Ruth  |  Rating posted: 23rd Jul, 2009  |  Contact: Heather  |  Job date: Jul, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    23rd Jul, 2009More details…
  • 15%
    "We had two guys on the job- Bruce & Mark.

    The job was to install a new mains water pipe and replace and install a new instant hot water system. I got a quote for the hot water system and I found the same item cheaper at Mitre10 Mega saving over $400.

    I was running short on time and I needed to get hot water to my house. Mark was the nice one who took the time explain what was being done, what needs to be done and why. Bruce was very grumpy with shocking customer comunications skills. For example shouting at my pregnant wife when she asked a simple question when she did not understand what Bruce explaining. He stormed off thowing he\'s tools on the floor leaving Mark (the nice one) in awe. Today, we had a drain layer over on an unrelated matter (or so it seemed) as our drains were blocked. Well it appears that the drains may be blocked in part due to shoddy workmanship - they failed to replace a crucial peice of piping hence causing a bottle neck in the plumbing system. They also sealed off a mains water pipe using duct tape instead of a proper cap - when the duct tape gives out we will have an unintentional water feature in our garden....... They have also positioned the toilet pipes in an inappropriate position. On top of this, rather than installing a small piece of pipe, they cemented in the pipe to the drain! This had to be broken up today by the drain layer in order to unblock the drains. It also appears that they charged a significant amount of money by doing a job ($900) that didnt need doing. They had us believe that it was compulsory to replace our 80mm toilet piping to 100mm piping, when in fact 80mm piping is adequate. We are very very unhappy customers of Grant Plumbing and most certainly will never use them again."

    Rating by: Jim  |  Rating posted: 22nd Jul, 2008  |  Contact: Bruce Eglinton & Mark  |  Job date: Mar, 2007
    Communication: 0%  |  Quality: 0%  |  Reliability: 40%  |  Value: 20%
    22nd Jul, 2008More details…
  • 38%
    "When I rang Grant Plumbers I was told that they charged 1 hr minimum at $56 per hour plus GST, & $20 plus GST for the vehicle. I was present for the entire time that the 2 plumbers worked. They took 35 minutes to complete the job. They repaired a leak to a header tank on my rental property. My tenants were satisfied that the leak had stopped. I was charged for 1.5 hrs work ($84 plus gst) & the vehicle ($20 plus gst) & materials ($42.50 plus gst). So I have been overcharged by 30 minutes & the replacement part should have cost around $33 including gst. In my opinion Grant Plumbing have overcharged me . I won\'t be using them again."
    Rating by: Annette  |  Rating posted: 27th Apr, 2008  |  Contact: MARY  |  Job date: Apr, 2008
    Communication: 20%  |  Quality: 50%  |  Reliability: 80%  |  Value: 0%
    27th Apr, 2008More details…
  • 90%
    "The initial assessment was made and provided a quote for a replacement hot water system.
    The next day, as promised, the plumber arrived and installed the hot water system with no hassles.
    The actual price of the job was less than first quoted which was a pleasant surprise.

    I would recommend the company to other people.
    "

    Rating by: Carol Ann  |  Rating posted: 27th Apr, 2008  |  Contact: No Name - Contacted Office  |  Job date: Apr, 2008
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    27th Apr, 2008More details…
  • 44%
    "Mixed feelings about this company. The job we hired them for was to reinstall a toilet onto a newly tiled floor and lift a second toilet, then to reinstall that onto a newly tiled floor on a subsequent visit. Their prices per hour and the van charge are, I feel, reasonable and comparable to other plumbing companies, but I felt that being invoiced for four hours seemed a bit excessive. And I did complain about the initial visit as the tradesman turned up and didn't appear to have been briefed about the job - he didn't have a tile drill with him so left again to go back to the workshop. I then had to ring the next day to complain as the reinstalled toilet was leaking, and they had to come back to fix it. I suspect I may have been charged for the return trip, but I'm not sure...as I said, four hours seems excessive, but then...I'm not a plumber, and I was unable to be present to witness the job. Also, "materials" seems a bit high as I'm not sure what materials were used to reinstall existing toilets. All in all, I'm happy with the final job, as in both loos seem to be installed and in working order, I just question the lack of detail in the invoice, and the competence of the tradesman that was sent (I requested a different one be sent to attend to the leaking toilet). Their communication was non-existant. They say they will ring before coming, and they didn't. Also, I never heard back after the leak, and when I questioned why it took so long for him to do the job in the first place."
    Rating by: Leigh  |  Rating posted: 19th Mar, 2007  |  Contact: Unknown - Different People Answer Ea Time  |  Job date: Mar, 2007
    Communication: 25%  |  Quality: 50%  |  Reliability: 75%  |  Value: 25%
    19th Mar, 2007More details…
  • 75%
    (no comment)
    Rating by: Lorraine   |  Rating posted: 10th Feb, 2007  |  Contact: Not Sure  |  Job date: Feb, 2007
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    10th Feb, 2007More details…
  • 44%
    "To clear a blockage on the WC cistern ball**** took less than two minutes.
    I was there.
    They have charged $48.00 for their time. They called it 1 hour. Actually it amounts conservatively to $1440.00 per hour.
    Vehicle and GST was extra. Total $76.50.
    Somewhat unfair to low income domestic customers.

    Although prompt and friendly, I would not recommend this business for small jobs"

    Rating by: Sharyn  |  Rating posted: 9th Feb, 2007  |  Contact: Grant  |  Job date: Feb, 2007
    Communication: 50%  |  Quality: 25%  |  Reliability: 100%  |  Value: 0%
    9th Feb, 2007More details…
  • 100%
    "They are amazing and have always exceeded my expectations with the speed of their service.
    I recommend them to all my fieinds.
    "
    Rating by: Malcolm  |  Rating posted: 9th Feb, 2007  |  Contact: The Manager  |  Job date: Nov, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Feb, 2007More details…
  • 88%
    "They gave an approximate time range that they could turn up for the job but each time they came to see us they rang (within the time frame) to tell us that they would be there in about 10 minutes and they were each time. Nice to not have to wait around, very reliable."
    Rating by: Tanya  |  Rating posted: 9th Feb, 2007  |  Contact: Can't Remember But He Was From London  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 75%  |  Reliability: 100%  |  Value: 75%
    9th Feb, 2007More details…
  • 19%
    "I hired this company to install a sliding shower and improve the water pressure in my apartment. The plumber that came around brought a cheaper model shower head that the one I selected and charged me full price for the one that I requested. He also failed to improve the water pressure problem. He also made a mess in my kitchen which he failed to clean. Definately a company that I will now avoid."
    Rating by: Ed  |  Rating posted: 26th Dec, 2006  |  Contact: Unknown  |  Job date: Aug, 2004
    Communication: 25%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    26th Dec, 2006More details…
  • 100%
    "We have used Grant Plumbing for over five years and highly recommend them. Service has always been very good."
    Rating by: Deb  |  Rating posted: 3rd Dec, 2006  |  Contact: Grant Plumbing  |  Job date: Dec, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    3rd Dec, 2006More details…

Unauthenticated ratings (4)

  • 100%
    "We are based in Mount Mauganui and needed work done on a rental property. Grant plumbing were quick to respond and dealt with our issue that day all from 1 phone call."
    Rating by: Darin  |  Rating posted: 15th Jul, 2010  |  Contact: Mary  |  Job date: May, 2010
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Darin, 15th Jul, 2010More details…
  • 5%
    "Terrible company to deal with! The quote was cheap but so was the work. Full bathroom renovation installed new toliet which blocked frequently after they installed it. And now the sink taps are leaking surprise surprise! When I called to have them come back telling them the toliet was blocking badly after they had installed it was told it was just a blocked toliet and nothing to do with the install job. WRONG! They had not put eough slope on the outside waste pipe so all the paper and everything else was sitting in the pipe and not draining away. The smell was stomach turning but the response from grants was \"it didnt happen because of our work\". They installed the toliet therefore it is their work that caused the issue. Had to get a second company to complete the job leaving me very out of pocket. Will not use them again and would never recommend them to anyone. The staff are rude foul mouthed and sloppy. Choose another company might cost more but in the end you will be happy you did."
    Rating by: Stacey  |  Rating posted: 16th Jun, 2010  |  Contact: Different Person Each Time  |  Job date: Nov, 2008
    Communication: 0%  |  Quality: 0%  |  Reliability: 20%  |  Value: 0%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Stacey, 16th Jun, 2010More details…
  • 75%
    "Dennis was a very friendly man, I would recommend him to others and use him in the future"
    Rating by: Jennifer  |  Rating posted: 11th Feb, 2007  |  Contact: Dennis Gardener  |  Job date: Jan, 2007
    Communication: 75%  |  Quality: 75%  |  Reliability: 75%  |  Value: 75%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Jennifer, 11th Feb, 2007More details…
  • 100%
    "Always fast response time."
    Rating by: Janice  |  Rating posted: 11th Feb, 2007  |  Contact: Receptionist  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Janice, 11th Feb, 2007More details…

Phone number
(04) 568-5560

Physical address
110 Cuba Street
Petone
Hutt City 6008

Categories we service
Plumbers / Plumbing Contractors

Areas we service
Hutt Valley Area

Full name of the contact person undertaking the work on behalf of this business

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