Guildcraft Ltd / Plumbers / Plumbing Contractors in Tawa

• 0%
  "Ian (who doesn't work at Guildcraft anymore!!!)

  The reason progress payments were not as forthcoming as they could have been, is that progress was not happening!!! Despite the fact that you managed to get nearly %50 deposit from us at the outset, this 6 week job extended to nearly 6 months!

  As you wish to mention our "progress payments" publicily, we paid on time when we were not having troubles with your accounts people - ie, getting sent two accounts for the same work on… more than one occasion (I think it's called 'double-billing'!). As i said previously, why should we make a progress payment when work was not progressing as outlined? Eg, getting sent an account for the roof complete, when the work was not finished, ie flashings and guttering not fixed etc.
  
  In regards to your quip about 'PART project management' - this project was supposed to be 'project managed' by Ian Brown. We paid good money to have this project, managed and completed by you guys who assured us that liason with the supplier and the council was "not a problem." In the end I had to 'PART Project Manage' this at my own expense and time because Guildcraft could not communicate effectively with our supplier or with us. As i have discussed with you there were a lot more issues with this project that I don't think are best mentioned in this forum.
  
  So thankyou once again for continuing the arrogant customer service and remarks that we have come to expect from you. After 150 building projects under your belt I would have thought that customer service and job delivery ON TIME would be of paramount importance. Good luck for the future - you'll need it."

  Rating by: Grant  |  Rating posted: 7th Apr, 2008  |  Contact: Ian Brown  |  Job date: Jun, 2007
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%

  Grant•7th Apr, 2008•More details…
• 10%
  "This company is abysmal. We used to use them for plumbing work which was reasonably well done and thought we would get them to do some construction work as they adevertise this 'complete service.' The manager, Ian Brown (complete con-man) assured us his staff were qualified tradesmen but we later found out they are not - at least the builders weren't even registered let alone qualified. They would not turn up for days on end without any communication. A 5 week job (erection of a small kitset… outbuilding - 20 sq mtr) took 5 months + to complete. WE heard every excuse under the sun from these people - they blamed everyone else for their lack of ability and dedication to the project. My wife and I would not recommend this company to anyone. WARNING: if you want terrible service and workmanship, NO communication, overpricing, and a complete disregard for privacy (the builder thought he would check out all the bedrooms in the main house and made toll calls from our phone without asking) then by all means use these guys for total non-satisfaction. They also managed to destroy our rear yard in the process which now requires extensive landscaping to repair damage to garden area and complete destruction of lawn etc. Trying to get this job completed after 4 months of ongoing excuses and issues with Guildcraft was a nightmare and we just wanted to see the back of them. AS many other builders/carpenters have told me since then, they could have built a high-spec 3 bederoom house from scratch in the period of time it took Guildcraft to finally complete our project. Sorry to sound a bit annoyed with these guys but they have definetly deserved every bit of this and are a letdown to the good name of Tradesmen everywhere as long as they pass them selves off as such."

  Rating by: Grant  |  Rating posted: 13th Jan, 2008  |  Contact: Ian Brown  |  Job date: Jun, 2007
  Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 20%

  Grant•13th Jan, 2008•More details…

Unauthenticated ratings (2)

• 0%
  "Total waste of time - failed to deliver quote. When delivered quote failed to turn up as arranged. Got another provider who quoted less than half that of guildcraft. Taken for a ride by these guys so look elsewhere"

  Rating by: Jim  |  Rating posted: 6th Mar, 2008  |  Contact: Ian Brown  |  Job date: Mar, 2008
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Jim, 6th Mar, 2008•More details…
• 88%
  "Matt was very quick to look at work required and quote which is rare. Everything happened ontime. Very easy to deal with."

  Rating by: Jonathon  |  Rating posted: 28th Jan, 2007  |  Contact: Matt  |  Job date: Jan, 2007
  Communication: 100%  |  Quality: 75%  |  Reliability: 100%  |  Value: 75%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Jonathon, 28th Jan, 2007•More details…