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Harbour City Tow & Salvage / Towing and Salvage in Kaiwharawhara

Is Harbour City Tow & Salvage your business?

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  • 0%
    "Know your rights
    Their charges are illegal, the consumer affairs website states \"includes a $200 cap on release fees.\"
    Links below give laws and information around towing. There is no question from my experience and other comments that they are not following the laws for towage.
    Report them, the more people that do so; the more likely that their horrible practices will be stopped.

    I was towed from somewhere I should not have been parked but it is horrible having no choice but to pay 250 to get it back. A mistake compounded by their suspect practices.
    Rating by: B  |  Rating posted: 14th Oct, 2012  |  Contact: Not Sure  |  Job date: Oct, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    B14th Oct, 2012More details…
  • 3%
    "I had an appointment at the Wesley City Mission in Taranaki St Wellington for Grief Counselling as I lost my husband. The Wesley City Mission Manager said for me to park at back of Cafe at the Centre which I did and gave him my rego as said cars get towed away in the area. In an hour when I came out Iwas upset anyway and then found my car was gone with my dog inside. Turned out that the Centre hadnt checked where I parked my car and was in wrong place. So rang Harbour City Towing and they advised better get her quick as my dog was distressed. I caught taxi there find out only accept cash $250 so had to walk in the rain trying to find taxi to get to Wellington Railway Station nearest ATM. I found them heartless cold, ruthless and cant believe they would take a car with a dog inside a very upsetting experience"
    Rating by: Karen  |  Rating posted: 31st Jul, 2012  |  Contact: Harbour City  |  Job date: Jul, 2012
    Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Karen31st Jul, 2012More details…
  • 0%
    "Total Cowboys - had my rental vehicle towed from \'private property\' behind 25 Taranaki Street on Sunday morning. The k is adjacent to Wilson Parking at the rear of 25 Taranaki Street and was not signed as private property and is clearly not Wilson Parking either. Was charged $250 to retrieve my car which was towed less than 5 km to their office at 59 Hutt Road. There was a sign at the vacant lot which listed Harbour City Towing as a towing company.

    I am investigating who is in fact the legal owner of the vacant lot and whether Harbour City Tow & Salvage Ltd has an agreement to tow cars from this site or whether they are just cowboys who put up Towing signs at any site they like and tow from easy sites perhaps where the legal owner of the property has no written agreement with company. Just imagine if these cowboys tow 20 cars a night and charge $250 per car for release - that\'s an easy $5,000 revenue to pocket for one night\'s tow truck, drivers wage and office workers wage - MONEY FOR JAM!!!

    I have been informed by Wilson Parking and Wellington Police that they have neither Wilsons nor the Policy have an agreement with Harbour City Tow and Salvage.

    Not a pleasant experience which soured this Aussie\'s recent visit to Welly :(

    Rating by: Gary  |  Rating posted: 30th Jan, 2012  |  Contact: Not Available  |  Job date: Jan, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Gary30th Jan, 2012More details…
  • 0%
    "i too had a horrible experience with these guys, i jumped out of my car in an empty parking lot that had more than 60 free parks available (i did know it was tow away but i was just running in to a cafe to pick up my dinner), i sprinted out of my car and was back in under 5 minutes. my car had been put on to the tow truck and he was waiting for me. The guy was rude and confrontational and quite scary. he was on a power trip and he treated me with total disrespect even though i was polite to him. he also charged me 250$ and i have no idea what this is for as he did not get my car anywhere near the depot. He also admitted that he had targeted me and told me that i was \'a little bit stupid\'. i believe that as a young female he saw me as an easy target, i felt like i had no choice but to go to the money machine and get the money out. After reading some of the other comments i wish that i had asked to see their written policy as i do not believe that is rate i should have been charged. i don\'t think i would have any luck in court so i am not going to take it any further, but look out for these guys they are evil bullies!!"
    Rating by: M  |  Rating posted: 17th Oct, 2011  |  Contact: No Idea (some Complete And Utter B'stard)  |  Job date: Sep, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    M17th Oct, 2011More details…
  • 0%
    "I was parked in town somewhere I shouldn\'t have been parked but where, for the past 3 years, no-one has worried if people park there (it\'s behind some empty properties that, until very recently, were all unoccupied). I arrived at my car just as the tow truck was backing up to tow it away.

    I apologised to the guy who got up in my face and asked me why I was apologising. I told him I knew I shouldn\'t have parked there but that I\'d been doing it for 3 years and no-one had been bothered before. He pointed at the \"private property\" sign, made me tell him what it said, and then told me I would have to pay a $120 call-out fee.

    I asked to see this in writing, so he got out a piece of paper that listed their fees, and pointed out \"illegal parking - $200\". My response was \"yes, and...\" because this \"call-out fee\" wasn\'t on his price list. He asked me whether I wanted to pay $200 or $120 and I told him I didn\'t want to pay either.

    Amazingly enough he said \"it\'s your lucky day - don\'t park here again\" and got back in his truck and drove away.

    He was really intimidating - he had been way inside my personal space the whole time we were talking, and I was quite frightened by him. He sounded drunk or stoned and I didn\'t feel safe at all. I think the fact that I asked to see this call-out fee in writing made him back off because I\'m convinced he was totally scamming me and would have kept the money for himself.

    Now I\'ve read the first comment here (that if you arrive back in time and take possession of your car they can\'t tow you), I\'m pretty sure that\'s what he was trying to do. Not a pleasant experience - and I\'m glad I had the presence of mind (and was brave enough) to ask to see proof that he could charge me even though he didn\'t tow my car. If I hadn\'t I\'d have been $120 poorer now.

    Rating by: Ali  |  Rating posted: 11th Sep, 2010  |  Contact: No Idea  |  Job date: Sep, 2010
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Ali11th Sep, 2010More details…
  • 0%
    "I also was parked for 13 minutes past the expiration time at Tornament carpark and arrived just as these sleazebags were to tow away my car. Since they were holding it for ransom I had no choice but to pay them $190 NOT to tow my car (cash only). I took them to the disputes tribunal (actually Harbour City Towing AND Tournament carparks) on the grounds that $190 was unreasonable for 13 minutes of excess parking and no tow ever occurred. The judge awarded me 2/3 of my $190, this was after she said if I had opened my car door and sat in my car they would have to release my car as the towing company CANNOT tow a car that is in my possesion. Moral of the story: take 'possesion' of your car by sitting in the drivers seat and call the police if they threaten you - you are totally within your rights."
    Rating by: Alan  |  Rating posted: 13th May, 2010  |  Contact: Unknown  |  Job date: Oct, 2009
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Alan13th May, 2010More details…
  • 0%
    (no comment)
    Rating by: Gail  |  Rating posted: 10th Apr, 2010  |  Contact: Wheel Clamping  |  Job date: Apr, 2010
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Gail10th Apr, 2010More details…
  • 3%
    "I accidentally managed to park in a place that wasn't quite as clearly marked as private property, and was absolutely full of empty carparks at night. I have no idea what they do with all those empty parking spaces, especially at that hour, but I wasn't too impressed by their behavior when I came back and caught them clamping my vehicle. Just as a bit of extra information, I only found this website and am making this comment because I want to find their contact details and tell them to pay me what they owe me from court.

    No towing company can take away your vehicle once you have arrived. Whether you are inside your vehicle, or just besides it is irrelevant. It is however completely against policy for them to take you while inside the vehicle, so you might get somewhere by doing that. You also might have them call the police, which if the police do arrest you will then take it much further than just the disputes tribunal. So be careful about your actions.

    I too was charged the same hefty price whether I was to have the car dropped right there, or from the impound lot. They would have gotten away with a release fee, even though I was entitled to have it free. Not having enough funds in my account at the time, the full fee had to be paid at the impound lot. Despite disputing the towing, we had to pay at the impound. Wrote them a letter, they rejected it. Took them to the disputes tribunal, they didn't appear (for reasons unknown, so no conclusion can be made), and WON. Now I just have to call them up after taking far too long to pay back the money they owe me. I will take further action if they reject this as well.

    I am completely dissatisfied with their actions. They caused me great distress and inconvenience. I had to take them to bloody court just to end up at a loss of the court fees. They provide no advice to you when you negotiate with them on the spot. They clearly don't have your best interests at heart.
    Rating by: Jason  |  Rating posted: 10th Feb, 2010  |  Contact: Unknown  |  Job date: Oct, 2009
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 0%
    Jason10th Feb, 2010More details…
  • 0%
    "What complete cowboys. We parked in an inner city parking lot and within minutes they must have arrived and clamped our vehicle. We were back within 1/2 hr just as the tow truck arrived.

    Even though they didn't have to tow our vehicle (as we were there), they still charged us the $190 fee which is the same as if it had been towed and impounded. We suggested that they tow us (and our two kids), so we could at least get value for money. They refused our offer and threatened to call the police and have us arrested if we didn't leave the vehicle.

    Where else can you find a service that charges the same rate regardless of the service it provides? surely that's illegal. I will start to investigate...

    Rating by: Mandy  |  Rating posted: 2nd Jan, 2010  |  Contact: Don't Know  |  Job date: Jan, 2010
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Mandy2nd Jan, 2010More details…
  • 25%
    "My vehicle was towed from a city carpark.
    The fee to tow my car roughly 5 ks was $190 - a ridiculously over inflated amount.
    When I asked for a receipt I was given a "I dont care" response from the attendee, and they said my eftpos receipt was my receipt. Surely even a hand written receipt should be able to be provided detailing the time of towage. We were then told to contact the police - as they would have a record of it. What a joke of a way to run a business!!
    Rating by: Sean  |  Rating posted: 15th Aug, 2009  |  Contact: Not Given  |  Job date: Aug, 2009
    Communication: 50%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%
    Sean15th Aug, 2009More details…
  • 13%
    "Harbour City Tow and Salvage stole my companys van from Chaffers Marina parking while I was working on a job at chaffers marina. The theif was reported to me by onlookers. The truck drivers partner told me they patrol the park themselves on their rounds and that my van did not display a residence permit even though it so was obvious from the sign writing on the van that I had been called in for urgent service. I had to pay them $190 and they laughed at me in my face. I have been informed that the Police do not use Harbour City Tow and Salvage due to their history."
    Rating by: Jeff  |  Rating posted: 28th Jun, 2009  |  Contact: Drive And Partner  |  Job date: Jan, 2009
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 0%
    Jeff28th Jun, 2009More details…

Unauthenticated ratings (2)

  • 0%
    "This company should not ever be used!!
    Be warned, the guys who work and own this company were the bullies is schools.
    They are power hungry, abusive men who claim they have to be like this in their job.
    They enjoy holding power over people.
    Women, do not go to collect your car by yourself.
    The more people I talk to, everyone has said that they have have a really negative, scary or unpleasant experience.


    Rating by: Leah  |  Rating posted: 17th Jul, 2011  |  Contact: Steve Okeby  |  Job date: Jul, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Leah, 17th Jul, 2011More details…
  • 0%
    that i am able to get my car towed at all hours of the day, but when i want to PAY for my car back, i cannot get it until monday at 9am...
    I am not looking forward to dealing with their services come monday (a whole 2 days away) as the other comments on this site do not speak highly of this company.
    the fact is: if you are paying to get your property back you should be able to get it back straight away, not be 'punished' further buy this company's slackness.


    Rating by: C.Geog  |  Rating posted: 27th Nov, 2009  |  Contact: Not Yet Dealt With Someone As They Are Not Open  |  Job date: Nov, 2009
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    This rating has not been authenticated so it doesn't count towards the overall rating
    C.Geog, 27th Nov, 2009More details…

Phone number

Physical address
138 Hutt Road
Wellington 6004

Categories we service
Towing and Salvage

Areas we service
Wellington City

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