Name: Harbour Home Inspections
Telephone: 0800248696
Rating: 98.6

Ratings

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Good communication and comprehensive report, we had one supplied by the vendor but it had missed quite a few things that were important to know as there would be costs associated with remedying and needed to factor in to our offer."

6th Nov, 2024 • Rating by: Matt • Contact: Mark Hadfield • Job date: Nov, 2024

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fantastic service. Great communication. Very detailed report. Highly recommend Mark. Will definitely use again."

17th Nov, 2022 • Rating by: Raechel • Contact: Mark Hadfield • Job date: Nov, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was very thorough and helped us identify issues we wouldn't have noticed until they cost us tens of thousands of dollars to repair. He followed up his report with an in-depth explanation of the things he found, and helped us understand which things were most important to address with the seller. I couldn't recommend him enough."

25th Oct, 2022 • Rating by: Logan • Contact: Mark Hadfield • Job date: Oct, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Right from the first enquiry email, I found Mark very prompt in his replies. The quality of report given & the overall presentation is first class, plus the telephone summary helped me understand the next steps required. Would highly recommend using Harbour Home Inspections."

26th Sep, 2022 • Rating by: Martin • Contact: Mark Hadfield • Job date: Sep, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was very helpful and fast with his communication. His report was very detailed and he answered a lot if questions. We would definitely use him again"

27th Jul, 2022 • Rating by: Mike • Contact: Mark • Job date: Jul, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fabulous service, thanks Mark. During the potential purchase of a new home, I needed to know I wasn't buying a lemon. Time frames were short and I was stressed. But Mark juggled things around and fitted the inspection in. I was extremely grateful! He communicated continually with me, keeping me informed. His report was very clear, even to someone who doesn't speak house build lingo, and thorough as he covered interior condition, plumbing, extraction systems, paintwork to exterior of cladding, windows, potential leaks, paintwork and even retaining walls. For our inspection he also recommended a further specialist check, which I appreciated and undertook. But his assessment turned out to be completely accurate. Thank you, Mark. Highly recommend!"

20th Jul, 2022 • Rating by: Janeen • Contact: Mark • Job date: Jul, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Super informative and helpful"

30th Jun, 2022 • Rating by: Sam • Contact: Mark • Job date: Jun, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was very responsive and prompt with his replies and able to fit in an inspection within a couple of days. Very detailed report prepared. 100% recommend."

22nd Jun, 2022 • Rating by: Xin Yee • Contact: Mark Hadfield • Job date: May, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Pleasure to work with. As a non expert in building matters, I felt completely in safe hands with Mark."

15th Mar, 2022 • Rating by: Liz • Contact: Mark Hadfield • Job date: Mar, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark did an incredible job. Timely with great communication, very thorough."

30th Oct, 2021 • Rating by: Drew • Contact: Mark • Job date: Oct, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"This is the 2nd time Mark had done a home inspection for us. His report was comprehensive and he provided us with all the information we needed."

20th Aug, 2021 • Rating by: Chris • Contact: Mark Hadfield • Job date: Aug, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was outstanding in providing thorough and expert opinion. Very accommodating and patient in answering questions. Highly recommended."

6th Aug, 2021 • Rating by: Garland • Contact: Mark Hadfield • Job date: Aug, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was very efficient and prudent. I personally learned a lot from being able to listen and ask questions on site during the inspection. I ended up not going for the property, which ended up having too many issues. Thanks to Mark for bringing those hidden issues to light. Would highly recommend."

24th Jul, 2021 • Rating by: Pavel Diatchenko • Contact: Mark Hadfield • Job date: Jun, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark came through in a pinch and inspected a house for me on very short notice when an auction got brought forward. Knowledgeable, patient, and thorough - as a first home buyer, Mark is the kind of professional that you will be glad to have relied on before taking the plunge."

18th Jul, 2021 • Rating by: Mark • Contact: Mark Hadfield • Job date: Jul, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I'll keep this short and sweet. Mark is everything you want when undertaking a house inspection. Extremely thorough, professional and has exceptional communication. Great post inspection report and takes great time and care when explaining and answering questions. Highly recommended."

7th Jun, 2021 • Rating by: Daniel • Contact: Mark Hadfield • Job date: Jun, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"This is the 3rd time I have seen Mark who helped with my home inspection
Again, he showed professionalism and had great knowledge
Really lucky to have met Mark"

26th Mar, 2021 • Rating by: Michael • Contact: Mark • Job date: Mar, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was very professional and provided a very concise report on a house that we were looking at purchasing. He picked up things that we didn’t even notice. Would highly recommend his services to anyone thinking of buying a home."

13th Mar, 2021 • Rating by: Troy • Contact: Mark. • Job date: Mar, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark fit my inspection in at the last moment for me. He did a very thorough job , in the rain, and reported to me his findings. Explained everything in detail and made sure I understood everything. Will use him again for my next property inspection."

22nd Feb, 2021 • Rating by: Darryn • Contact: Mark Hadfield • Job date: Feb, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark saved us from buying a brand new dud! The house was only a year old and there were so many issues with the build. People told us not to get one as it's new. SO glad we did!"

22nd Feb, 2021 • Rating by: Jo • Contact: Mark Hadfield • Job date: Feb, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was so professional in all aspects of his work. We will definitely be using his services again if the need arises and would highly recommend to others"

5th Feb, 2021 • Rating by: Alison • Contact: Mark • Job date: Feb, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Harbour Home Inspections is a highly professional service provider. Mark provides a report in a timely manner outlining his findings and gives a call to talk through the main points. It makes it easier for a non-builder to understand the risks and take actions upon. Mark is punctual and responsive to client enquiries. He is easy to communicate with and his professionalism makes the process of purchasing a property more straightforward. Highly recommended."

19th Dec, 2020 • Rating by: Alex • Contact: Mark • Job date: Nov, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We highly recommend Mark from Harbour Home Inspections. He did a buildings report for a home we were interested in buying as our very first home. He found several minor things which were of no greater concern but worth to know of. He also noted that the roof will need to be done very soon and that he estimates the cost at $40,000. He explained everything over phone and was very patient when I didn’t understand something as I am not an expert. He also send a very comprehensive report and offered several times that we can call him again at any time. The turnaround time was very quick and the price was very competitive. We highly recommend Mark."

6th Dec, 2020 • Rating by: Celina • Contact: Mark Hadfield • Job date: Dec, 2020

Communication:	90%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	95%

"We used Harbour home inspection company to inspect a house , he found a foundation defect that repair cost was around $80,000 ! . He was accurate , punctual , polite and easy to access.
He was open to questions . I strongly recommend Harbour Home inspection and Mark !"

30th Oct, 2020 • Rating by: Ali • Contact: Mark • Job date: Oct, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We used Mark to provide an assessment when we brought our first home. He was very professional to deal it and provided a fast turn around with a very detailed and easy to understand building report. This was very helpful as a first home buyer. The Real Estate agent who escorted him around the property said he was one of the most thorough and detailed focused building surveyors she had encountered. We have now lived in the house for 4 months and have had no issues with the property. I would highly recommend Mark as a professional and excellent value for money service when getting a pre purchase building report."

18th Aug, 2020 • Rating by: Kelsey • Contact: Mark Hadfield • Job date: Feb, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark completed a verbal property inspection for us recently and I would highly recommend his services. He was able to rearrange the inspection at short notice to fit it in before lockdown. He was very thorough, personable and honest. He took time to explain each finding and was available for discussion/any questions after the inspection had been completed. I wouldn't hesitate to use his services again in the future."

18th Aug, 2020 • Rating by: Heather • Contact: Mark Hadfield • Job date: Aug, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Would highly recommend Mark. He has done some work for us back in 2015 and then when we needed more work done, we didn’t hesitate to call for a report on a potential purchase. Vast knowledge and great communication. Thanks again Mark!"

3rd Aug, 2020 • Rating by: Megan • Contact: Mark Hadfield • Job date: Aug, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark responded quickly to emails, called to confirm our booking with was quite last minute, and was flexible to our timing needs. His report was thorough and honest, with good photographic backing of all points. His report arrived before deadline and was well written. He provided us with a verbal appraisal at the inspection site, which assured us of our purchase. It was great to get a local on the job, and we felt he provided reason to trust his judgement by the way he worked throughout the process. He took time to understand the context of our purchase and how his inspection factored in that. I will sleep better at night knowing we have received good advice and are making a sound real estate decision. Thanks Mark"

30th May, 2020 • Rating by: Louise • Contact: Mark Hadfield • Job date: May, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark is the has helped me assess several properties in the last year and is the ultimate professional. After having dealt with other builders in the past I found Mark to be more thorough than them all by a very long way and as a result I felt very comfortable trusting everything he told me. Mark understands the significance of purchasing a house and as such cares deeply that his customers have ALL the information they need to make the best decision for themselves. Mark provides as complete a picture as you can get, warts and all - which is exactly what you need. As such he saved me buying at least 2 properties that had some nasty hidden surprises. It is very easy to work with Mark, his communication is excellent as is his knowledge, ability and experience in the field. I will continue to use Mark as long as I can and recommend him to anyone who wants to ensure they get the very best building reporting out there. Thanks Mark, all the best!"

19th May, 2020 • Rating by: Julian • Contact: Mark Hadfield • Job date: May, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"A friend of mine had used Mark / Harbour Home Inspections several times over the years and who sang their praise, got me on to Mark. The house I ending up buying looked very good in a report by another company commissioned by the seller but my wife insisted I got an independent report from Mark. It was lucky I did as I would never heard the end of it! The place had a large amount of rot to the floor beams under the shower and issues where the garage that had been dug out more and altered. Marks report was extremely thorough and easy to understand and not only did he find the floor rot missed early he warned me of the serious issues with the garage.

With the report I was able to get the seller to repair the shower floor beams and I also got $10K reduced off the price for the garage issues.

I would not hesitate recommending anyone to use Mark. His report was fantastic and so was his after inspection assistance with dealing with the issues found in the report."

15th May, 2020 • Rating by: Bernard • Contact: Mark Hadfield • Job date: May, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great and professional service from mark..mark responded my request to inspect the house on a very short notice.. thought the agent forgot to bring the keys to inspect underneath the house.. thanks to mark he kindly came back again to inspect the house and make sure that i am making an informed decision regarding the house..

Mark is very detailed in answering any question.. answered all my calls/inquiries after the inspection..

Probably, the beat in town.."

25th Dec, 2019 • Rating by: Ahmed • Contact: Ahmed • Job date: Dec, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I used Mark to inspect two properties. The inspections were done promptly and reports were clear and concise. I was very impressed with Marks willingness to discuss the report and provide more information.

On the second property there were questions after the pre settlement inspection. Even though it was 7 weeks after Mark had completed his report he still responded to questions."

15th Dec, 2019 • Rating by: Brent • Contact: Mark Hadfield • Job date: Oct, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We have used Mark on numerous occasions and he is 100% trustworthy. We recommend him and will use his services again when required."

21st Jan, 2019 • Rating by: Philip • Contact: Mark • Job date: Nov, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I have used Mark at Harbour Home Inspections for many house inspections over the past 6 years, some of which I purchased and some not. He provides a sound view of the house bones, highlighting all possible or actual issues, repairs or maintenance required, and details this in an excellent report. His communications is outstanding and he is reliable and cost-effective. I highly recommend him and am totally happy with the advice and outcomes I have achieved in my investment porfolio, thanks to him."

21st Jun, 2018 • Rating by: Sheri • Contact: Mark Hadfield • Job date: May, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was really detailed and thorough with my builders report. He managed to explain things in proper English (it made sense to me-I'm a little clueless on these things).
I called him days later for further help and questions and he made time to help me on the spot."

22nd Mar, 2018 • Rating by: Marie • Contact: Mark Hadfield • Job date: Mar, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Having just arrived from overseas, getting some solid advice on property was essential. Mark was straightforward, open, professional and very thorough. I would definitely recommend these guys and Mark in particular. He definitely helped us avoid some unnecessary risk."

14th Jul, 2016 • Rating by: Justin • Contact: Mark Hadfield • Job date: Jul, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I was recommended Harbor Home Inspectors by a friend. They were very prompt, and communicated the information to me while on site. This helped me understand the condition of the house i was buying. i then got the full detailed report the same day.
I would recommend Mark to anyone looking for great service and knowledge of buildings."

29th May, 2016 • Rating by: Anna • Contact: Mark Hatfield • Job date: May, 2016

Communication:	100%
Quality:	90%
Reliability:	100%
Value:	80%
Overall:	93%

"Excellent communication and thorough report. Cheers"

22nd Mar, 2013 • Rating by: Scott • Contact: Mark Hadfield • Job date: Mar, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent job! Very good communication, had the report the same day he did it, extremely thorough, couldn\'t speak highly enough! Top job! :-)"

31st Aug, 2012 • Rating by: Brett • Contact: Brett Barker • Job date: Aug, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We highly recommend Mark\'s service to anyone. He did our house inspection and some investigation to assist us with insurance documentation. We were very impressed by his professionalism and the detailed report. He had taken time to thoroughly inspect the house and was very patient to discuss any issues with us on site. We really appreciate your solid efforts today and would be happy to engage you again!"

12th Jun, 2012 • Rating by: Joanne C. • Contact: Mark • Job date: Jun, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was definitely the man for the job. Not only he is professional at what he does, but he is very literate. I.e. he explained the result of home inspection in a straight forward manner that is very easy for us to understand. Everything was done on a timely manner and pointed out several area that we did not notice and provide suggestion on how to fix them. In addition, he sticks to the quote that he had provided us initially and he managed to reschedule one of his clients and put my job first as it was literately 2 days prior to auction day when I had rung him up to confirm about the job. Extra points given!!! My advices to all of you out there would be.... Ask for Mark, particularly if your interests lay within North Shore Auckland region. Because Mark has lived and learnt the North Shore property inside out over years of experience."

4th Mar, 2012 • Rating by: Steve T.J. • Contact: Mark Hadfield • Job date: Feb, 2012

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"The property we were looking to purchase had obviously not been cleaned regularly, but we were fairly sure that it was structurally sound. For this reason we were tempted to go for another company that was $100 cheaper.
Mark confirmed our assumptions about the structure, which I am sure any inspector would have done. However, I am not sure that we would have got the detail and explanations that we got from Mark. This provided us with a very clear view of what maintenance and minor adjustments would be required.
When considering such a huge investment the extra cost was well worth the piece of mind."

11th Aug, 2011 • Rating by: Elton • Contact: Mark Hadfield • Job date: Jun, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I can\'t recommend Mark enough! He was such a huge help with checking out this property and gave me on going support, great value for money and an incredibly detailed report. Don\'t buy a house without getting Mark to check it out first!"

21st Jun, 2011 • Rating by: Rhiyen Sharp • Contact: Mark Hadfield • Job date: Jun, 2011

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"We have used Mark twice now and will be using him again. Very professional and courteous in his approach with delivery of a comprehensive and on time report. He also provides verbal feedback on his report and we would not hesitate to recommend him. Chris & Fiona R."

17th Sep, 2010 • Rating by: Chris • Contact: Mark Hadfield • Job date: Aug, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Mark just did our pre purchase inspection couple days ago, he is really friendly and helpful. We have to call him at night to ask him a few questions, he is really happy to help and offer his advise to us. He is really easy to deal with and I would for sure recommend him to any other who want to do a pre purchase inspection. I was recommended by my friends and collegues to him, he is a certianly a good guy to trust.Thanks for all your help. We would for sure ask you to do any other prepurchase inspection in the future!!!"

23rd Jun, 2010 • Rating by: James • Contact: Mark • Job date: Jun, 2010

Communication:	100%
Quality:	90%
Reliability:	100%
Value:	90%
Overall:	95%

"The property is inspected in details of both exterior part and interior part. I particularly appreciate the photos taken which clearly demonstrate the defects and concerning.

Mark is helpful. Communication is good, and service is on time. Therefore, Generally, Mark did a good job.

Things to improve

There is some uncertainty about the weather tightness/leakage issues, which can’t be clarified by the inspection. Mark recommended another inspector who is a leaky house specialist. However, after the 2nd inspection, uncertainty is not clarified. After paying more than $1000, I should have got a certain answer about those issues."

6th Jun, 2010 • Rating by: Philip • Contact: Mark • Job date: Apr, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Fabulous dealings with Mark. Excellent communication and very willing to discuss anything at length and answer any questions I had after the inspection. We had two inspections carried out by Mark. One on a leaky house that we steered well clear of and another which we bought. My partner and I were very impressed with Marks prompt dealings. Fitting us in at the drop of a hat and giving us an extremely thorough digital report that very evening. I am not surprised to see other reviews similar to mine and the review that wasn't so shining, Mark's rebuttal was clear and thorough as were our dealings with him. Would highly recommend his services to anyone thinking of buying a home. In fact I just have to a work colleague. Great value for money. What's a few hundred dollars when you are about to spend in excess of a few hundred thousand dollars! Thanks, will be in touch again once we decide to purchase a new property."

11th Feb, 2010 • Rating by: Janelle • Contact: Mark • Job date: Sep, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I contacted Mark at Harbour Home Inspections as a direct result of the feedback contained on this site. Mark was very helpful and easy to deal with throughout. He took time to explain things to me and also produced an excellent, detailed report complete with recommendations and suggestions. He was also happy to deal with trades people concerned with further inspection of problem areas. Once again this is not the cheapest report but It is certainly very detailed and definitely worth every cent as opposed to the more standard tick sheet type of report. I would highly recommend using Mark at HHIL in order to protect your financial outlay for any property you might be considering buyingI"

11th Nov, 2009 • Rating by: David • Contact: Mark Hadfield • Job date: Nov, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent Service!!! Highly recommended!!!"

5th Nov, 2009 • Rating by: Shawn • Contact: Mark Hadfield • Job date: Nov, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We are very happy to have used Harbour Home Inspections for our pre-purchase inspection and we were very much impressed by Mark's professionalism throughout the inspection process. We have recommended Mark and Harbour Home Inspections to our friends here and would recommend to anyone who needs a home inspector."

20th Oct, 2009 • Rating by: Penny • Contact: Mark Hadfield • Job date: Oct, 2009

Communication:	100%
Quality:	100%
Reliability:	90%
Value:	100%
Overall:	98%

"Marks comprehensive report saved us from buying a Prime Candidate for Leaky Building Syndrome, would definately use his services again. Highly recommended."

1st Sep, 2009 • Rating by: Josh • Contact: Mark Hadfield • Job date: Sep, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I was impressed with the quality of the inspection and indepth reporting - and then to be happy for me to phone to discuss the report for at least half an hour with me, really made me realise I had chosen the right company for the job. Thankyou very much, I would have no hesitation in recommending this company."

14th Aug, 2009 • Rating by: Fiona • Contact: OWNER • Job date: Jul, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"I found Harbour Home Inspections via the nocowboys website. I did read the one unfavourable response but made my decision to use Mark based on his reply to that and the other great feedback he had received from other customers. It was the best decision we made and Mark did a fantastic job for us. We were especially impressed with the communication. Mark kept us updated every step of the way in what turned out to be a particularly difficult process with some very serious findings. He was very thorough with his inspection and at the end he presented us with a well written report along with his recommendations. I would not hesitate to recommend Harbour Home Inspections to anyone looking at buying a home and in fact have already done so to one of my own customers."

6th May, 2009 • Rating by: Barb • Contact: Mark Hadfield • Job date: May, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

"I have used mark / Harbour Home Inspections 3 times now and would use none other. Mark is extremely through and knowledgeable and his reports are written like a story – very easy to understand, unlike the tick box inspections some other company’s do. Marks reports have always be sent to me before 5pm on the day as promised and last time I met Mark on site and he was able to update me as soon as the inspection was finished. Mark has even been available after hours to call when I have had additional queries. Marks inspections are not the cheapest but they are the best. Highly recommended - Thanks Mark"

7th Feb, 2009 • Rating by: Zac • Contact: Mark • Job date: Dec, 2008

Communication:	100%
Quality:	0%
Reliability:	100%
Value:	0%
Overall:	50%

"Mark was generally very helpful and easy to communicate with. He spotted a few things, which was helpful. BUT, in the first week after purchasing the house we found a leak. An engineer prepared a report and talking to him it was clear that this could (should?) have been spotted by Mark. Every other trades men who was working on site was surprised that this was unnoticed.
Mark still communicated with me and offered his advice, but we didn't feel that he was the right one after missing this leak. Apart from his advice he offered no compensation whatsoever (no regret either). He made it clear that he has basically no responsibility about this.

We can accept that humans make mistakes, but not accepting any responsability for it is outrageous! After all this mistake cost us more than 20'000NZ$ and took almost a year to fix. - No, we are not happy about this service."

4th Feb, 2009 • Rating by: Thomas • Contact: Mark Hadfield • Job date: Jun, 2007

Mark Hadfield - Chief Building Inspector responded:

"THOMAS FOSTER reply – Hi Thomas, I am disappointed that you feel that anybody but yourself should bear any responsibility. I have spent many additional hours at no expense to yourself helping you with this. Unfortunately you choose to ignore the extensive recommendations and warnings in the report associated to the illegal works which directly relate to the building faults and water ingress. You were given substantial warnings (Not just spotted a few things as you said above) and still you decided to purchase the house. An unsafe spa pool, illegal deck construction, illegal stairs removal, hidden rot to roof beams, damaged spouting and electrical concerns were also uncovered as well as the more serious concerns noted below. If you followed up on my warnings regarding this house this problem could have been rectified by the vendor. Warnings included; FOUNDATIONS & FRAMING “QUOTE” - Changes may have occurred in the kitchen and master bedroom / en suite areas. The south basement bedroom may have formerly been a storage area or open carport. The size of the newish north upper joinery unit should be confirmed to be as per plan. The layout of the downstairs unit is said to be constructed without building consent. (As known by yourself / vendor) This area needs further investigation. There may be structural changes to support walls, beams or footings in this area. A full oven and hob (And kitchenette / bathroom) is installed in this area which usually makes it necessary for the area to come up to stringent fire and safety requirements. Knowingly having an area configured like this can affect hose insurances and in some cases home owners have been prosecuted by the council. Be aware this is not safe if constructed illegally. The oven / hob may have to be removed and an “Unauthorised Works Report” conducted to determine changes required and to update council records / consents. The CONCLUSION includes There are concerns with the dwellings structural integrity as it appears illegal alterations have been conducted in the north basement unit area. This could have ramifications involving the council if not addressed. Other areas of the dwelling also need to be confirmed to be as per plan, in particular the lower south bedroom, master bedroom and en suite, bathroom, kitchen, lounge joinery openings, lounge gas fire and deck. The RECOMMENDATIONS include Confirm all construction has been undertaken with appropriate consents if not original. Ensure Building permits (Consent - Pre July 1991) or Code Compliance Certificates (CCC - Post July 1991) are issued. Any retrospective consent (Unauthorised Works Reports or Safe and Sanitary Reports) and associated costs should be paid for by the vendor. (If required / Excluding unit consent cost to vendor) Property file will be required. These warnings are extensive and unfortunately appear ignored. Mark Hadfield – Chief Building Inspector "

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very impressed with Mark's professionalism and the the level of knowledge he has about property, building, council regulations and requirements. Mark inspected a property for us and was suspicious that a basement garage and deck has been done illegally, i.e. without council consent and in a very DIY way. After checking council records I found that he was right. Marks advised me on what council certification I should get from the vendor to ensure the house is safe to live in before going ahead with the purchase. Mark has saved me at least $30K and allot of headaches. Highly recommended!."

24th Aug, 2008 • Rating by: Kerry • Contact: Mark Hadfield • Job date: Aug, 2008

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"All very professional right from the start. Rarely have I encountered such a professional company. They arranged the inspection with the agent and confirmed it by email that morning. The inspection report was email to us by 5pm on inspection day as promised. The report was very thorough (It was a plaster clad house) and the many faults (They were major!) were detailed allowing us to back out of the sale. What a relief. I plan to have Harbour Home Inspections conduct my next inspection, but with their advice know what I should and shouldn?t be looking at."

16th Mar, 2008 • Rating by: Tom • Contact: Mark • Job date: Dec, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was excellent. He talked me through the whole inspection at the end, at the house. Mark was very thorough and easy to understand. The report was ready by 5pm as promised and Mark was able to answer several questions for me that evening. I was very impressed with the service. Highly recommended."

15th Aug, 2007 • Rating by: Merry • Contact: Mark • Job date: Aug, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"The service was excellent from start to finish. Mark was extremely thorough in his inspection of the property which is just what is required when one is investing a huge amount of money in a home. The written report exceeded expectation in that it was thorough, well presented, easy to read and understand, but most importantly, gave clear recommendations for the vendor and purchaser.
This may not be the cheapest home inspection available, however the advice and service we received were invaluable and worth every penny! I would highly recommend this service to anyone purchasing or selling a property."

26th Jun, 2007 • Rating by: Christine • Contact: Mark • Job date: Jun, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

"Exceptional experience on a difficult property. Stuck to the instructions and picked out only what we needed to know."

21st Jun, 2007 • Rating by: Matt • Contact: Mark • Job date: Jun, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great Service. The Best report I've received over 10 years and many houses, and I got it the same day!! Communication great, and issues explained and photographed, saved me thousands. Highly recommended."

9th May, 2007 • Rating by: Stephen • Contact: Mark Hadfield • Job date: May, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was very pleasant to deal with. He was very professional, provided a comprehensive housing report all in the time frame that he said he would. I would recommend Mark and his company without hesitation and would certainly use his services again in the future."

3rd May, 2007 • Rating by: Kara • Contact: Mark • Job date: May, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Good to work with, punctual in work and report submission.I recommend everyone."

24th Apr, 2007 • Rating by: Vishwanath • Contact: Mark • Job date: Apr, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark was an extremely helpful and knowledgeable inspector. Report was very informative and was promptly completed the same day as promised. Mark was able to assist with remedying the concerns listed and saved me a considerable amount of money. Highly recommend."

20th Mar, 2007 • Rating by: Maddie • Contact: Mark • Job date: Mar, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	75%
Overall:	94%

"Did a great job, very thorough."

15th Feb, 2007 • Rating by: Gwyn • Contact: Mark Hadfield • Job date: Feb, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Mark provided an excellent service! We were in receipt of our report (by e-mail) on the same day the inspection was carried out.

He comes with our highest recommendations! We would certainly recommend him to others.

Thomas & Ellie"

14th Feb, 2007 • Rating by: Thomas • Contact: Mark Hadfield • Job date: Feb, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great Quick, Informative service, would highly reccommend to anyone and would use them again.

Great Job"

1st Feb, 2007 • Rating by: Demelza • Contact: Mark • Job date: Feb, 2007

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very reliable. Detailed, thorough and well presented report. Good accessibility for discussing report. Well organised. A pleasure to do business with and well worth the fee."

19th Dec, 2006 • Rating by: Tim Parke • Contact: Mark Hadfield • Job date: Dec, 2006

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent service. Mark was very pleasant to work with and very thorough. I would recommend this company to everyone."

9th Oct, 2006 • Rating by: Paul • Contact: Mark Hadfield • Job date: Oct, 2006

Mark Hadfield responded:

"Thanks Paul. Very happy to hear you are pleased with the service you received. Thanks for your kind words and being first to list the company. I am now adding a NoCowboys link to all my reports. Kind Regards, Mark"

Unauthenticated ratings (4)

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

This rating has not been authenticated so it doesn't count towards the overall rating

"Mark has carried out three inspections for us now. Each time he has carreid out a professional and timely job. Ill be using him for future inspections."

8th Feb, 2009 • Rating by: Myron • Contact: Mark Hadfield • Job date: Feb, 2009

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

This rating has not been authenticated so it doesn't count towards the overall rating

"So glad I chose HHIL from the google page. Marks report was very thorough and has highlighted some issues that I will look into. Not often you come across such professionalism. Will recommend HHIL to anyone in the future for sure."

25th Sep, 2008 • Rating by: Donna • Contact: Mark • Job date: Sep, 2008

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

This rating has not been authenticated so it doesn't count towards the overall rating

"We were rapt with Marks service. Everything happened according to the timeframe Mark gave us and we were very happy wtih the report he prepared for us. Awesome service."

5th Jun, 2007 • Rating by: Lisa • Contact: Mark • Job date: Jun, 2007