Harvey Furnishings Ltd / Curtains & Blinds in Three Kings

Is Harvey Furnishings Ltd your business?
  • 0%
    "So disappointed. Measurements wrong so curtains don;t touch the floor, took longer than promised, felt Amanda was just after the commission or bonus. The curtains aren't what we expected and already have black mould on the "mould resident" lining; we have double glazing so our windows are dry. An all around let-down."
    Rating by: John  |  Rating posted: 12th Jun, 2017  |  Contact: Amanda  |  Job date: Jun, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    12th Jun, 2017More details…
  • 10%
    "Let down on measurements, curtains don't touch the floor as agreed. Also not happy with the extra 3 weeks it took. All up it's a very expensive poor job. Won't go back."
    Rating by: Pete  |  Rating posted: 20th Feb, 2017  |  Contact: Amanda  |  Job date: Aug, 2016
    Communication: 0%  |  Quality: 30%  |  Reliability: 10%  |  Value: 0%
    20th Feb, 2017More details…
  • 0%
    "No care, no ownership ,no responsibility.. I purchased an item from them via the website. After 7 days of no contact from them, i call to see where it is at. I was told the lady that deals with the internet orders was off sick and my experience has been that nothing gets done if she is sick or away. I am promised that the item will be dispatched that day and I would receive it the following. Guess what - i get an email (no phone call) the following day to say it wasn't collected by the courier and it was being sent today. Apparently this was the couriers fault and not Harveys. Just like the processing of the order was not their fault because of illness. Total fail in systems, processes, service and ownership."
    Jacqui responded:
    "Hi Natasha, We are very sorry to hear that you have had a negative experience with Harvey Furnishings. I can assure you that the unfortunate 2 day delay in receiving your product is a rare occurrence. We have educated our new staff members to ensure this doesn't happen again. Our website has also been updated to inform customers about delivery times for that particular custom made product, so that we can continue to meet customers' expectations."
    Rating by: Natasha  |  Rating posted: 18th Aug, 2016  |  Contact: Jacqui McKenzie  |  Job date: Aug, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    18th Aug, 2016More details, one reply…
  • 0%
    "Zero customer service. I will never use this business again. Amanda (rep) delivered very poor service and was unfriendly and quite rude, made inaccurate measurements, was misleading with information, no attention to detail, no basic interior decoration advisory skills, limited patience with a defensive attitude. My letter of complaint to the management was sent 1 month ago and I have yet to receive a respons which leads me to the conclusion that they condone this behavior.

    - Inaccurate measurements: the curtains were made too wide and therefore would not stack properly on each side of the window frame when open. They were also too long. The installer tried to correct the measurement mistakes by moving up the hooks on the fix-pleat, however it did not look good. The curtains were sent for alteration several times over the course of a couple of months before a satisfactory outcome was achieved. My deadline was not met which was very inconvenient as I was having open homes. - Misleading information: on my second job, after my order was finalized and ready to go, Amanda came up with this statement: "Our terms have changed in the last 6 months and we now require payment in full before installation or collection of goods". However, referring to the Consumer Terms & Conditions on their website, I read "Our company policy on custom made jobs is 50% of agreed job total paid to the Representative on acceptance and the balance paid on collection�. I have always paid my invoices for satisfactory work completed and this �change� in policy is not in keeping with good business practice and rather insulting. - Unfriendly, impatient and rude manners: I asked for 5 quotes with different fabrics to help me decide. The rest of the components were identical as well as the measurements. Amanda was quite difficult about having to prepare these quotes, made faces and became quite rude. She commented that I was a difficult client, however past experience had taught me that you need to be specific and check to make sure you get what you want. She commented that I was �so specific� and �so demanding� but why shouldn�t I be? Is this something to say to a customer anyway?"

    Shannon responded:
    "We are saddened that this customer has felt this review appropriate after the exceptional efforts of our team to assist her. The curtain making issues the customer refers to relate to a job that was completed over a year ago. There were no measuring inaccuracies or making errors but we altered and reinstalled the drapes multiple times at our cost to meet the customer's expectations. We also refunded the express making fee. The other issues raised relate to a more recent quotation for one pair of curtains. Our consultant has visited the customer's home multiple times and sent clear, precise, timely and polite email communications. We have not yet received any letter of complaint but our general manager was made aware of the customer's dissatisfaction when she made demands well outside our usual terms of service as a condition of acceptance of the quote. We did not agree to meet those terms and offered to provide her with the measurements we had taken so that she may pass them on to an alternative curtain company. The payment terms communicated to the customer are in line with those on our website and were outlined in several emails, including the first quotation email."
    Rating by: Sanya  |  Rating posted: 12th Dec, 2015  |  Contact: Amanda Mansell and Manager Lianne  |  Job date: Nov, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    12th Dec, 2015More details, one reply…
  • 90%
    "Great shop and I bought curtain material, friendly staff...:)"
    Rating by: sophie  |  Rating posted: 30th Jul, 2013  |  Contact: Cindy  |  Job date: Jun, 2013
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    30th Jul, 2013More details…
  • 100%
    "I've dealt with Harvey Furnishings a couple of time while getting blinds then curtain rails for my new place. They are always so friendly and helpful, and very responsive. They had a lady come to my house to measure and give me color/fabric ideas for blinds, which turned out beautifully after they installed them - all within the time they said. And the ladies in the shop are always lovely, Also no pressure ever just help. I highly recommend them."
    Rating by: Mara  |  Rating posted: 24th Jul, 2013  |  Contact: Not sure  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    24th Jul, 2013More details…
  • 100%
    "We were working on getting some curtains for our house and we headed straight to Harvey Furnishings, we've got a great track record with their stores and chose them to make us some curtains. Staff were very helpful and patient with us humming and haaing about various shades for curtains.

    Courteous, knowledgeable and kind staff make for a great experience"

    Rating by: Julia  |  Rating posted: 18th Jul, 2013  |  Contact: Various  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    18th Jul, 2013More details…
  • 100%
    "Comment: As a new home owner and also a novice when it came to furnishing a new home and understanding about curtaining, it was a real pleasure to go into Harveys in Edsel Street, Henderson. The first time I simply went into the shop to look around and get an idea of costs and stock/range available. The second time I went in, Linda approached me as I must have look rather bewildered by it all. She talked me through my colour schemes, what my budget was and gave some fabulous advice as to what may or may not work, worked out the different price scenarios and wrote them down for me, showed me how to correctly measure your curtains and then gave me a sample to take home on appro for a day. Linda was very genuine and professional and made it a lot easier to understand. The end result was that I left with the sample and returned the next day where I bought 2 x sets of curtains to start with. I was most impressed with her service and would highly recommend anyone to their store, Once I have saved enough to buy the next lot of curtains and cushions, I will most certainly be going back. Good on you Linda for the 100% you give to your customers.. Regards Julie"
    Rating by: Julie   |  Rating posted: 13th Jul, 2013  |  Contact: Linda @ Edsel Street, Henderson   |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th Jul, 2013More details…
  • 80%
    "The staff at Harvey's are always so very pleasant and able to help with any of my queries, without me feeling as if I asking something silly or unimportant. I find their prices very reasonable and I will always visit their shop first when I have any plans for new curtains or furnishings."
    Rating by: Ali sanders  |  Rating posted: 28th Jun, 2013  |  Contact: Don't know  |  Job date: Jan, 2013
    Communication: 80%  |  Quality: 80%  |  Reliability: 80%  |  Value: 80%
    28th Jun, 2013More details…
  • 88%
    "I have found the staff at the Botany branch very helpful. At this stage we have only been in there for cushions and throw rugs, but are about to embark on drapes and sunblock roller blinds, and I won't hesitate to go back to them."
    Rating by: Michelle  |  Rating posted: 28th Jun, 2013  |  Contact: Sorry, I don't have the name  |  Job date: May, 2013
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    28th Jun, 2013More details…
  • 100%
    "I bought a house lot of custom made curtains and tracks from the Mt Eden store. I hadn\'t realised how involved buying curtains was. There are a lot of decisions to make so it took longer to place the order than I had anticipated. They were very helpful though and I needed the curtains urgently so they fast-tracked my order. The quality was very impressive. I\'ll definitely use them again."
    Rating by: Shannon  |  Rating posted: 15th May, 2013  |  Contact: Molly  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    15th May, 2013More details…
  • 30%
    "Amanda (salesperson) was very pleasant and the deal was OK. Delays started right away with fabric we were told was on hold for us actually taking 10 weeks to arrive. When the installer arrived to fit the curtains we found the ones for the master bedroom were actually in 1 piece instead of the 2 they were supposed to be, so they had to go back. As a result of this mistake the stays were installed on the incorrect window frames. When they finally finished the installation the error of the stays positioning was discovered. When we called about this (and the fact the curtains were hanging too high) we were ignored. I left over 10 messages for Amanda and Mavis, her manager. I finally got hold of Amanda and she told us the stays would have to be moved. This would leave holes of course, so we insisted they provide another set. We had to pay for these even though they erred. I am still waiting for Mavis to return my call but I hold lettle hope she will."
    Shannon Clement responded:
    "Hello Michelle We apologise for responding to your feedback so long after you posted it. We have just joined nocowboys and become aware of it. Obviously we\'re very concerned about the level of service you have described and, because we are proud of our long-standing reputation, we take this very seriously. Please do get in touch and let us know where things stand so that we may have the opportunity to remedy any outstanding problems. "
    Rating by: Michelle  |  Rating posted: 11th Oct, 2012  |  Contact: Amanda Mansell   |  Job date: May, 2012
    Communication: 0%  |  Quality: 50%  |  Reliability: 0%  |  Value: 70%
    11th Oct, 2012More details, one reply…
  • 81%
    "Professional, very good quality blinds - ready when they said they would be ... so very reliable, a pleasure to deal with. Wouldn't hesitate to use again."
    Rating by: Rene   |  Rating posted: 2nd Jul, 2006  |  Contact: Don Redgrave  |  Job date: Jun, 2006
    Communication: 75%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    2nd Jul, 2006More details…

Phone number
0800 008 880

Physical address
981 Mount Eden Road,
Three Kings,
1024

Categories we service
No categories selected

Areas we service
Woodhill, Wiri, Whitford, Whenuapai, Whangateau, Weymouth, Westmere, Westgate, Westfield, Western Springs, West Harbour, Wellsford, Wattle Downs, Waterview, Warkworth Township, Warkworth & Wellsford Area, Waiwera, Waiuku, Waitoki, Waitakere City, Waipipi, Waimauku, Waikowhai, Waiheke Island, Waiau Pa, Waiatarua, Unsworth Heights, Tuakau, Totara Heights, Torbay, Tomarata, Titirangi, Tindalls Bay, Three Kings, Te Papapa, Te Hana, Te Atatu, Taupaki, Tamaki, Takapuna, Takanini, Swanson, Surfdale, Sunnyvale, Sunnynook, Stillwater, Stanmore Bay, St Marys Bay, St Lukes, St Johns, St Heliers, Snells Beach, Silverdale, Sandringham, Runciman, Royal Oak, Royal Heights, Rothesay Bay, Rosedale, Auckland, Riverhead, Remuera, Redvale, Red Beach, Ranui, Ramarama, Puni, Pukekohe, Pukekawa, Puhoi, Port Waikato, Port Albert, Ponsonby, Pokeno, Point Wells, Point Chevalier, Piha, Penrose, Patumahoe, Parnell, Paremoremo, Parau (AKL), Parakai, Papatoetoe, Paparimu, Papakura Central, Panmure, Palm Beach, Pakuranga, Owairaka, Otaua, Otara, Otahuhu, Ostend, Orewa, Oratia, Orakei, Onewhero, Onetangi, Oneroa, Onehunga, One Tree Hill, Omaha, Northcote, Newton, Newmarket, New Windsor, New Lynn, Murrays Bay, Muriwai, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Miranda, Milford, Middlemore, Mercer, Mellons Bay, Meadowbank, Matakawau, Matakana, Massey, Maramarua, Maraetai, Manurewa, Manukau (Auckland), Manly, Mangere Bridge, Mangere, Mangawhai, Mangatawhiri, Mangatangi, Makarau, Mairangi Bay, Mahurangi West, Lynfield, Lincoln North, Leigh, Laingholm, Kumeu, Kohimarama, Kingsland, Kingseat, Kelston, Kawau Island, Kawakawa Bay, Kaukapakapa, Karekare, Karaka, Kakanui, Kaiwaka, Kaiaua, Hunua, Hunters Corner, Huia, Huapai, Howick, Hobsonville, Hillsborough, Hillcrest, North Shore, Highland Park, Hibiscus Coast Area, Herne Bay, Herald Island, Henderson Valley, Henderson, Helensville Central, Helensville Area, Hatfields Beach, Half Moon Bay, Gulf Harbour, Grey Lynn, Greenlane, Greenhithe, Green Bay, Great Barrier Island, Grafton, Glenfield, Glendowie, Glendene, Glenbrook , Glen Innes, Glen Eden, French Bay, Freemans Bay, Franklin Central, Forrest Hill, Flat Bush, Epsom, Ellerslie, Edmonton, Eastern Beach, East Tamaki, Drury, Dome Valley, Devonport, Dairy Flat, Conifer Grove, Cockle Bay, Coatesville, Clevedon, Clendon Park, Clarks Beach, Central Park, Castor Bay, Campbells Bay, Bucklands Beach, Buckland, Browns Bay, Brookby, Botany Downs, Bombay, Blockhouse Bay, Birkenhead, Birkdale, Bethells Beach, Beachlands, Beach Haven, Bayswater, Balmoral, Awhitu, Avondale, Auckland Region, Auckland Central, Army Bay, Arkles Bay, Ardmore Airport, Ardmore, Ararimu, Algies Bay, Alfriston, Albany, Airport Oaks, Ahuroa

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