Name: Hawkins Plumbing Limited
Rating: 79.7

Ratings

100%

"A great friendly team. They’re also great when it comes to thinking outside the square and executing the best cost effective solution. Outstanding plumbers! "
Rating by: Aaron | Rating posted: 10th Sep, 2021 | Contact: Franz | Job date: Sep, 2021
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Aaron•10th Sep, 2021•More details…
95%

"replaced water main to house, job was tidy and completed quickly"
Rating by: Henry | Rating posted: 3rd Jul, 2021 | Contact: don't know | Job date: Jul, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Henry•3rd Jul, 2021•More details…
35%

"Had a roofing job done , only 3 rows of tiles across front of house.
Took around 7 months and had them back multiple times.
Job was excessively priced and this will be the last time ever they come here.
Too many problems and shoddy work they had to come back and fix on a number of occasions."
Graeme responded:
"We were asked to replace the spouting on the front of this property with continuous Colorsteel spouting. This is something we do not do so suggested other companies they could try. The client came back to us after he could not find anyone to do the work and asked us to install PVC spouting instead. We had scaffold erected to do this work and replaced the spouting. The client also asked us to replace some dented roof tiles while the scaffold was up – again something we do not normally do. The roof had been sprayed a different colour to the roof tiles that are available. We replaced these tiles and others that had been dented by the scaffold company when the scaffold was removed. We were then asked to replace existing flashings. Scaffold was re-erected. Weatherboard had to be taken off to allow apron flashings to be removed, a completely new row of tiles to be installed, new apron flashing installed, and then new weatherboard installed and painted. Barge tiles and flashings were altered to bring them up to code. This was all done over winter, whilst trying to work around the weather, sickness, getting custom made materials, buying specialist roofing equipment and coordinating other trades. A disappointing review from the customer as this work was done because they couldn’t get anyone to repair their roof (after trying for a year) and we were trying to help them out. Graeme Hawkins "
Rating by: JOHN | Rating posted: 11th Dec, 2019 | Contact: john lucinsky | Job date: Nov, 2019
Communication: 50% | Quality: 50% | Reliability: 20% | Value: 20%
JOHN•11th Dec, 2019•More details, one reply…
10%

"From the outset Hawkins plumbing managed to;
1. Not support their crew working on our house
2. Damage our property, (plants, garden edging, ripped out irrigation, destroyed drainage, to list a few items that remain unresolved )
3. Took weeks longer that discussed
4. Left unsupervised and unsuitable staff alone on the site
And eventually pointed the blame back at us without silo much as an apology for their misshandling of the project.
Communication from the office was limited and quite… rude. No one called back and there was no management of the project at all beyond a lead hand on site (sometimes)

Staff swore about the project whilst in ear shot of our family.

And now we have to spend further tens of thousands of dollars remaking our gardens following Hawkins plumbing’s work.

Generally not a great outcome for us"
Tania responded:
"It is disappointing to receive this review. There were issues with this job. Apologies (both written & verbal) were given and efforts were made to put things right. The comments are also disappointing given the meeting we had with the owner. An agreement was reached to forego the considerable charges for the extra work required as a result of the incorrect job plans provided by the owner in return for the landscaping costs they would incur following damage to the gardens, which was necessary to complete the project."
Rating by: Marc | Rating posted: 11th Sep, 2019 | Contact: Graeme Hawkins | Job date: Jun, 2019
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 40%
Marc•11th Sep, 2019•More details, one reply…
90%

"Great experience with Hawkins Plumbing. They undertook several small jobs for me while I had scaffolding in place. They got a tradesman to me promptly and completed the job professionally. I would definitely use them again. "
Rating by: Rachel | Rating posted: 20th Oct, 2015 | Contact: Simon Aspinall | Job date: Oct, 2015
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 90%
Rachel •20th Oct, 2015•More details…
98%

"This is the second time I have used Hawkins plumbing. The first time they had to come back a couple of times to solve a problem with the fix on our toilet. This was never a problem for them. The second time was for a roof check and to change a washer. While they were up on the roof they also removed our TV aerial. I will be using Hawkins Plumbing again."
Rating by: Sharon | Rating posted: 9th Sep, 2013 | Contact: Graeme Hawkins | Job date: Sep, 2013
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Sharon•9th Sep, 2013•More details…
98%

"We used Hawkins Plumbing recently in conjunction with some laundry/kitchen renovations that we were undertaking. Initial contact with Andrew for quoting was friendly, professional and informative. Work was completed by Simon on site and was to a high standard. Would definitely recommend these guys and use them again. "
Rating by: Chris | Rating posted: 3rd Aug, 2013 | Contact: Russell Will | Job date: Jun, 2013
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 100%
Chris•3rd Aug, 2013•More details…
93%

"To job was to disconnect gas heater and flue, cap off pipe under house and repair roof.
We had one of those old gas heaters that looked like a wood burners and heavy as! Rang some plumbers from the phone book and settled on Hawkins. Explained what I wanted and would I need to organise a roofer, but they said they could do it all.
So arranged a time (at my convenience too). They phoned me before hand to say they were on their way. Andrew S showed up with Andrew F the apprentice (that\'s… handy as I only needed to remember one name).

The pipe was disconnected and capped without me even knowing. Then they were in the house hacksawing (something I\'d tried but gave up on). Then the heavy dead weight was free to remove. I thoguht that would be up to me to get rid of but they offered to take it away. Suited me to have two young chaps carry the load rather than me struggle with it.

They couldn\'t fix the roof at that stage so just left the top part of the flue in place. Then I heard one of the Andrews on the roof measuring up for a matching piece of iron/Zincalume. The entire job probably took 20-35 mininutes then they were gone along with the unsightly heater. Weather permitting within the following weeks I got home one day and discovered that they had removed the top part of the flue and replaced a new sheet of roofing and I didn\'t even have to be there for it.

Update: The mark of a good tradesman I think is someone who stands by their work and Hawkins have done that as we\'ve had a few weather bombs since August. And while packing away some camping gear in the loft I happened to notice a little drip where the roofing sheets met. Luckily it was dripping in an old cat litter tray. Coincidentally a satisfaction/comment letter appeared in the mail from Hawkins. So I rang the number and mentioned that I was very happy with the job but some severe weather had managed to creep in.

Within a couple of days Andrew S rang me (good to have the same tradie for continuity and history of the job). Again we arranged a convenient time. He came, had look and did something on the roof. It\'s a tricky one having a leak as you have to really be there at the time while it\'s raining to see where the problem is. But he\'s left his number and told me to keep an eye on it for next time it rains. So if the problem persists I know I can just ring and he\'ll come and take a look."
Rating by: Roland | Rating posted: 27th Mar, 2012 | Contact: Andrew S | Job date: Aug, 2011
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 90%
Roland•27th Mar, 2012•More details…
98%

"Excellent communication between client and them , they are the best in the area"
Rating by: Trev | Rating posted: 15th May, 2010 | Contact: Graeme Hawkins | Job date: Mar, 2010
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Trev•15th May, 2010•More details…

Hawkins Plumbing Limited / Plumbers / Plumbing Contractors in Tawa

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