Heat Pump & Ventilation Services Ltd
Air Conditioning Contractors in Pauatahanui

"We were very happy with the work done. HPVS supplied and installed our heat pump last year. We were impressed with knowledge and experience. We are happy to have HPVS servicing each year. We understand HPVS do a very thorough clean and service and recommend them."

30th Apr, 2024  •  Rating by: Wendy  •  Contact: Macauley  •  Job date: Apr, 2024

"Jake and Mac completed the installation.

Great communication and always on time and cleanliness was great.

The system works great"

14th Apr, 2024  •  Rating by: Rewa  •  Contact: Jake  •  Job date: Mar, 2024

"Fantastic company to deal with. Nothing's ever a problem. The entire team
are extremely professional, very courteous and prompt with their service.
Would highly recommend them to future clients."

4th Oct, 2023  •  Rating by: Glenys  •  Contact: Not sure  •  Job date: Oct, 2023

"over the past few years I have had the same technician Macauley. He is very good at his job. and always gives good service. Always takes his time while doing the service. He is always courteous.
Hope that this service continues in the future.
Kathy Franks"

28th Sep, 2023  •  Rating by: Kathy  •  Contact: Macauley  •  Job date: Sep, 2023

"Fantastic service from Mikaela and MaCauley. They bend over backwards to be helpful. We love to use their service and are always happy with the work done."

20th Sep, 2023  •  Rating by: Claire  •  Contact: MaCauley  •  Job date: Sep, 2023

"Great service as usual, macaulay is the best! very cheerful and seems to really love his job. Mikaela (sorry if i spelt your name wrong) is a real gem and easy to talk to on the phone. 🙂 wonderful warm friendly people."

31st Aug, 2023  •  Rating by: Moira  •  Contact: Macaulay  •  Job date: Aug, 2023

"Work was done professionaly. Good communication from office staff and installers. Would recommend."

29th Aug, 2023  •  Rating by: Simone  •  Contact: Jake Redit  •  Job date: Aug, 2023

"Very pleased with the excellent service I received from HPVS. Technician arrived exactly on time, was very pleasant to deal with , serviced my 5 heat pumps very well and gave me details about them afterwards. it was great to get a discounf because of having 5 heat pumps serviced at the same property . I will definitely use HPVS again!"

10th Aug, 2023  •  Rating by: Julie  •  Contact: Macauley  •  Job date: Aug, 2023

"excellent service, right from booking appointment to turning up on time, being friendly as well as very thorough"

17th Jul, 2023  •  Rating by: Maree  •  Contact: Macauley  •  Job date: Jul, 2023

"A great company, we have been using them for 4 to 5 years now and we have always had a high level service and professionalism from them. We would recommend them to anyone looking for a high quality job."

16th Jun, 2023  •  Rating by: Charlie  •  Contact: Macaulay  •  Job date: May, 2023

"Job done on time as arranged."

14th Jun, 2023  •  Rating by: Mrk  •  Contact: Stan Reddit  •  Job date: Jun, 2023

"Excellent, fast friendly service.
Will definately call again next year."

24th May, 2023  •  Rating by: Piete  •  Contact: MaCauley  •  Job date: May, 2023

"Macauley has been looking after our heat pumps for several years now. He does a great job and leaves everything clean and tidy afterwards. Mikaela is great to deal with too."

3rd May, 2023  •  Rating by: Linda  •  Contact: Macauley  •  Job date: May, 2023

"Totally recommend. Professional and always on time. Great communication. Same technician for a number of years now and really rate him."

27th Feb, 2023  •  Rating by: David  •  Contact: Not sure  •  Job date: Feb, 2023

"Quick efficient and friendly. Good follow up too.
Mickela always easy to deal with.
Easy to pay with atm handheld."

29th Nov, 2022  •  Rating by: Mike  •  Contact: Different young lad.  •  Job date: Nov, 2022

"Excellent as always. Full explanation and demonstration where necessary provided. I can't fault their work. Always on time and do what they say they are going to do. Awesome."

16th Nov, 2022  •  Rating by: Andy  •  Contact: McCauley  •  Job date: Nov, 2022

"They did the maintenance on 3 heat pumps. When I was there Macauley did a pretty good job."

5th Sep, 2022  •  Rating by: Walter  •  Contact: Macauley  •  Job date: Sep, 2022

"Hi Mikaela,

Mum was very pleased with the service today and wanted me to pass on to you that the lovely young man represented your company well acting in a very professional capacity.

Regards,
Debby"

25th Aug, 2022  •  Rating by: Debby  •  Contact: Mikaela George (admin)  •  Job date: Aug, 2022

"Very respectful and pleasant man.Very knowledgeable about issues regarding our ventilation system."

10th Aug, 2022  •  Rating by: Bernadette  •  Contact: Macaulay  •  Job date: Aug, 2022

"As before HPVS provided excellent service. Great communication and when Macauley arrived he was polite, punctual, respectful and very tidy. Very helpful with questions and overall a fabulous experience. Would highly recommend."

27th Jul, 2022  •  Rating by: Karen  •  Contact: Macauley  •  Job date: Jul, 2022

"Great service. Prompt and tidy. Very respectful. Great advice. Very pleased with product. Highly recommended."

10th Sep, 2021  •  Rating by: Mike  •  Contact: Stan and Jake  •  Job date: Jul, 2021

"Great company to deal with and great service. They fixed our broken ventilation system that was from a different company, with a new one which we are very happy with."

26th Jul, 2020  •  Rating by: Theresa  •  Contact: Cameron Smith  •  Job date: Jul, 2020

"Professional services delivered with pride and on a personal level. Absolutely recommend the company and it's staff."

3rd Jun, 2020  •  Rating by: Jim  •  Contact: Jim Pandelidis  •  Job date: Jun, 2020

"Very pleasant, efficient serviceman, who knows his job. Very polite and friendly. Have always and good service from both this serviceman and this company."

28th Nov, 2019  •  Rating by: Veronica  •  Contact: Macauley Ross  •  Job date: Nov, 2019

"Excellent, thorough and efficient service very happy to recommend HPVS. Great communication and very considerate service man."

18th Oct, 2019  •  Rating by: Lynnaire  •  Contact: Macauley Ross  •  Job date: Oct, 2019

"Great communication, very friendly and efficient."

23rd Sep, 2019  •  Rating by: tina  •  Contact: cameron smith  •  Job date: Sep, 2019

"excellent service :)"

15th Sep, 2019  •  Rating by: jane  •  Contact: Cameron Smith  •  Job date: Sep, 2019

"We got in HPVS to service our two heat pumps. The office was easy to deal with and book in. The guy arrived on time and was well prepared. He took off the exterior covers and gave them a good cleaning. Did a thorough job, tidied up afterwards. Result is our heat pumps are working well, in tip top condition. Very professional, we would use again and recommend."

14th Sep, 2019  •  Rating by: Andy  •  Contact: Cameron Smith  •  Job date: Sep, 2019

"Great service"

21st Aug, 2019  •  Rating by: Miranda  •  Contact: [email protected]  •  Job date: Aug, 2019

"Stan was able to repair my heat pump the day after I had spoken with the office manager at Heat Pump and Ventilation Services Ltd to request a date for an evaluation of the faulty heat pump in my home. The indoor motor fan was replaced the same day Stan identified the fault. Exceptional service. Many thanks. I highly recommend Heat Pump and Ventilation services Ltd if you are looking for effective, efficient and quality service."

2nd Aug, 2019  •  Rating by: Barbara  •  Contact: Stan Redit  •  Job date: Jul, 2019

"Cameron was a breeze to deal with, friendly and very prompt. Very responsive to emails and text and happy to answer our queries. Stan and colleagues who came and quoted and did the work were courteous, friendly, very easy to talk to and gave us great support and advice. Job done quickly and cleanly. Would highly recommend these guys. You were awesome, thanks"

28th Jun, 2019  •  Rating by: Karen  •  Contact: Cameron Smith  •  Job date: Jun, 2019

"Great job and very efficient"

7th Jun, 2019  •  Rating by: Heather  •  Contact: Cameron  •  Job date: Jun, 2019

"We have had one heat pump outside unit temporarily removed and then replaced, two pumps serviced and a new one installed. The servicepeople arrived when they said they would, they were pleasant, they were assiduous about keeping all areas clean and communicated well when we needed to make a choice. Three very good visits."

14th Apr, 2019  •  Rating by: Richard  •  Contact: McAuley and Stan and Jake  •  Job date: Apr, 2019

"Great communication from start to finish. Questions asked were answered, i felt, honestly. I appreciated the advice I was given. Thanks"

22nd Mar, 2019  •  Rating by: Brenda  •  Contact: Stan Redit  •  Job date: Mar, 2019

"Excellent friendly service. Likeable people to deal with."

22nd Mar, 2019  •  Rating by: Godfrey  •  Contact: MacAuley  •  Job date: Mar, 2019

"It was a routine yearly heat pump servicing job. Very well done. Fast and efficient. The person was very polite. I am very happy to use his service again and again."

17th Nov, 2018  •  Rating by: Henry  •  Contact: Not sure. Didn't ask.  •  Job date: Nov, 2018

"HPVS did a good job and were friendly and approachable. They cleaned up most of the mess created. My only suggestion is that they bring more drop cloths to cover all the floor from entrance to outside area since they were working both in and out."

6th Oct, 2018  •  Rating by: Margaret  •  Contact: Cameron Smith  •  Job date: Oct, 2018

"The technician is very helpful and polite. He explained well answers to our questions and advise us to regularly clean the filter and how to clean it to keep our unit well maintained."

7th Feb, 2018  •  Rating by: Nida  •  Contact: Cameron Smith  •  Job date: Jan, 2018

"Excellent work. Turned up on time. Completed work to time. Gave advice. Answered all my questions. Very professional"

23rd Oct, 2017  •  Rating by: Andy  •  Contact: Cameron  •  Job date: Oct, 2017

"Service is excellent! Highly recommended"

27th Sep, 2017  •  Rating by: Terri  •  Contact: Cameron Smith  •  Job date: Sep, 2017

"The service we received was excellent. Macauley (a young man) arrived on time and was very polite and careful. Moved furniture etc carefully and returned it well. Explained carefully what he was doing and what limitations arose because of the weather. Cleaned up after himself carefully. Took the time that was estimated."

14th Aug, 2017  •  Rating by: Richard  •  Contact: Macauley  •  Job date: Aug, 2017

"Fantastic service, fitted our job in at the end of the day and worked til 7 pm to get it done. Very knowledgable and experienced; seems to have good relations with Fujitsu, which helped."

1st Aug, 2017  •  Rating by: Brad  •  Contact: Stan  •  Job date: Aug, 2017

"The service agent was on time, and was very efficient. He gave advice about a number of related matters, and completed the job satisfactorily"

31st Jul, 2017  •  Rating by: Arthur  •  Contact: Cameron Smith (not sure if he attended the site)  •  Job date: Jul, 2017

"I was very impressed will all the people involved with the heat pump installation, very
helpful, and always on time! I would hire the all again!!!"

13th Jul, 2017  •  Rating by: Nick.  •  Contact: HVPS  •  Job date: Jul, 2017

"The service was excellent and Cameron was super polite and efficient"

13th May, 2017  •  Rating by: Donna  •  Contact: Cameron  •  Job date: May, 2017

"Came to the 2 houses right on time, very thorough with the service on both the 2 heat pumps"

13th Apr, 2017  •  Rating by: Aloma  •  Contact: Stan Redit (I think)  •  Job date: Apr, 2017

"McCauley was excellent - very polite, covered H&S, put drop sheet down, and worked efficiently. Would definitely recommend this business! Thanks"

11th Apr, 2017  •  Rating by: Michelle  •  Contact: McCauley Ross  •  Job date: Apr, 2017

"Stan was fantastic and did a great job. We had been badly let down by another air con company so Stan worked above and beyond to solve our tricky problem. He stayed to 7:30pm and worked in the cold and rain on more than one occasion and then battled the manufacturers to get job done on warranty. Couldn't recommend them more highly! Thanks Stan"

9th Aug, 2016  •  Rating by: Sandra  •  Contact: Stan  •  Job date: Jun, 2016

"Macauley was just fantastic! Extremely knowledgeable and very courteous. Took care of everything and left the place very clean."

23rd Jun, 2016  •  Rating by: Amitava  •  Contact: Macauley  •  Job date: Jun, 2016

"The most professional contractors I have ever used. Everything was explained, what was promised was done and more. The pre-visit and after sales service was second to none. I would have no hesitation in recommending this company to anyone who requires heating or cooling products."

11th Jun, 2016  •  Rating by: Andy  •  Contact: McCauley  •  Job date: Jun, 2016

"The young man who did my service on the heat pump was the most delightful service man I have had in a long time. He did an excellent job, explained all he was doing to me. I would certainly recommend this service to other people and will certainly use again."

3rd Jun, 2016  •  Rating by: Alexia  •  Contact: Sorry I have forgotton his name  •  Job date: Jun, 2016

"What great service! Our heat pump was in need of a service, when I received a phone call asking if we would be interested in a service.... An appointment was organised over the phone, in a efficient & friendly manner. On the day, Stan called to confirm time & arrived at that time, the service of the heat pump was completed to a very high standard and Stan gave me great advise that was easy to understand. Nov/Dec is a stressful time of the year for myself/family & Stan/team made completing this job, stress free.. Thanks, we would definitely recommend & we know where to go for our next heat pump service."

3rd Jan, 2016  •  Rating by: Rowena  •  Contact: Stan Redit  •  Job date: Nov, 2015

"Stan and the team were great. I thought I had a major problem with my heat pump, it started to make a strange sound on the weekend. Stan came and gave it a service, and while doing so there was no strange noise. He showed up exactly on time, and was on the job for about 1 hour 15 minutes. He told me I need not leave the heat pump on all the time. Only from March to October, then turn off for the summer months. It saves power when left on. I would never be without a heat pump now that I have experienced one. No one should be without one."

9th Dec, 2015  •  Rating by: Kathy Franks  •  Contact: Stan Redit  •  Job date: Dec, 2015

"V ery good! I loved the service. Stan gave me lots of practical and useful advice. Not just on heat pump, but on the whole heat pump industry and how it works, etc. I had motor issue with my heat pumps and they made lots of noise for a long time. Thanks to Stan, now they are very quiet like brand new! Extemely happy and I will recommend his service to anyone who needs heat pump servicing or new heat pump installation. I will definitely ask Stan again when I need to have my heat pumps serviced or when I decide to install new ones for my home. Ashley also was very good on phone with me. I was very pleased the whole time."

9th Jul, 2015  •  Rating by: Henry  •  Contact: Stan Redit  •  Job date: Jul, 2015

"I recently acquired a house with a heat pump installed so had this checked by Stan. The service was very thorough, carefully completed with an explanation of what was being done every step of the way. Stan took me through the recommended settings and explained everything in clear and simple terms. This service was fast and friendly, and I highly recommend their services to anyone with a heat pump wanting a checkup or any other issue - I have no doubt that you will be as impressed as I was. I even received a courtesy call as Stan was running 5 minutes late. Very impressive!"

9th May, 2015  •  Rating by: James  •  Contact: Stan Redit  •  Job date: May, 2015

"Very easy to deal with, excellent service, cleaned the whole Heat Pump - not just the filters. Gave advise and help on the use and care of the heat pump, both the pump itself inside and how to reduce corrosion on the outside elements of the system. Highly recommended!"

8th May, 2015  •  Rating by: Rachael  •  Contact: Stan Redit  •  Job date: May, 2015

"Quick effecient service. Cleaned the whole Heat Pump - not just the filters. Clean and tidy worker. Gave helpful hints on the use."

20th Apr, 2015  •  Rating by: Maragret  •  Contact: Stan Redit  •  Job date: Apr, 2015

"Stan serviced our two heat pumps and was very thorough. Stan is a very friendly and tidy operator. He explained the way the settings should be on the heat pumps. We would be very happy to recommend for heat pump installations and especially servicing work."

19th Apr, 2015  •  Rating by: Pam  •  Contact: Stan Redit  •  Job date: Apr, 2015

"Stan undertook a complete service of my heat pump which has been installed for 7 years. Thorough job done. Very tidy tradesman, left the workspace spotless. Highly recommended."

18th Apr, 2015  •  Rating by: Barbara  •  Contact: Stan Redit  •  Job date: Apr, 2015

"I had my Heat Pump serviced by HPVS. Though running a bit late, serviceman called to apologise and tell me he was only 15 minutes away. Heat Pump was serviced quickly and with a smile. Great service and will recommend to others
Thank you"

17th Apr, 2015  •  Rating by: Lynette  •  Contact: Stan Redit  •  Job date: Apr, 2015

"Installed our heat pump and regularly service it to keep it operating at peak efficiency. Great service, friendly, tidy and respected our working environment. Very happy to recommend for both heat pump installations and servicing work. Rupert"

7th Nov, 2014  •  Rating by: Rupert  •  Contact: Stan Redit  •  Job date: Oct, 2014

"Annual servicing of my heat pump performed as requested. Excellent service, drop sheet used on carpet,
very friendly and informative.
Damaged filters detected, and a search made for replacement under warranty, which was successful.
Cannot fault the service in any respect. Have arranged for regular servicing from now on.
I can recommend this firm to anyone who is looking for efficient, reliable and very friendly service."

2nd Oct, 2014  •  Rating by: John  •  Contact: Stan  •  Job date: Oct, 2014

"I am happy to recommend this business. Stan worked quickly and was very tidy with dropsheets being used over our carpets. At the end of the servicing he briefed us about filters and the ways to improve the heat outputs from our two heat pumps. He talked to us about the bill and explained all costs and emailed the bill before he left - no surprises, very reasonable. We already notice an improvement in airflow and the air no longer has a smell about it. Well done!"

9th Sep, 2014  •  Rating by: Keith  •  Contact: Stan  •  Job date: Sep, 2014