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Heat Pump Guys Ltd / Heat Pump in Hillcrest (North Shore)

 
 
 
 
 

Primary contact
Jonny

Postal address
78c Porana Road,
Hillcrest (North Shore),
0627

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  • 0%
    "This place is horrible my heat pump has been scheduled for nearly a year. First visit they had issues with where to put it.
    Second visit they never showed up
    Third visit they drilled holes in my wall then didnt install it and while they were here talked about how i must be a snob because of the area i live in, then made jokes about how my place is small also left my place extremely messy with tiny screws al over which my fur babies could eat.
    Fourth visit they never showed up. They said they text me but they didnt nor did they call to reiterate it had been moved nor did they respond to my multiple emails that were sent in the time frame. I left waiting for another visit while i still have multiple holes in the wall from the other visit. There is no communication at all and the contractors are super un professional .. cant wait to hear their lame excuse for the next visit. Seriously avoid this embarrassment of a company. I should invoice them for the amount of time iv had to take of work for this
    "
    Rating by: Claire  |  Rating posted: 21st Apr, 2022  |  Contact: Still not Completed  |  Job date: Apr, 2022
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Claire21st Apr, 2022More details…
  • 80%
    "We had a Daikin heating floor console installed on 8th June. It performed admirably until 24th July when it blew the circuit breaker switch. Their electrician called 28/7 but could not identify nor rectify the fault. Over 2 weeks later, we were told the unit would be replaced under the warranty. This was scheduled for 20th August but lockdown to Level 4 cancelled that. All this time we were required to constantly phone or email them to find out what was going on & when our unit would be operating again. Their customer service & communication is poor & needs much attention & improvement. However, their contractors who do the work are first class guys & we could not fault them."
    Rating by: Les  |  Rating posted: 9th Oct, 2021  |  Contact: Freddy?  |  Job date: Oct, 2021
    Communication: 20%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Les9th Oct, 2021More details…
  • 0%
    "Thomas was supposed to scope our property/driveway to determine what lift they needed to get onto the roof to repair our unit. He obviously didn't as the lift that arrived was no way going to get down our driveway, when the guys arrived they laughed, but they tried in vain for hours trying to get it down. Finally realising that wasn't going to work, a new lift was hired... a ridiculously large one, much larger than needed, if Thomas actually came and looked at the property (like he said he would twice) a suitable lift could have been hired and saved EVERYONE a whole lot of time and money.

    More hours were wasted getting this one down the driveway with them trying to figure out how to actually raise the lift. The guys managed to finally get on the roof, and said there was nothing wrong with the unit, came back into check the temperature still wasn't working (multiple times), finally said they "reset" something and it started working temporarily.

    It stopped working shortly after they left, no one could tell me what could possibly be wrong, what might need replacing. Thomas said more investigations would be needed... $800 a pop? Just to tell me absolutely nothing and leave my unit in the same state that it was in... I agree that our unit is difficult to access, but that didn't warrant this type of service, a whole day completely wasted - bringing this up with Thomas, he just started raising his voice. Absolutely incompetent, disgusting service. Choose anyone else, you couldn't get worse service.
    "
    Rating by: Keagan  |  Rating posted: 1st Aug, 2021  |  Contact: Thomas  |  Job date: Aug, 2021
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Keagan1st Aug, 2021More details…
  • 0%
    "Installed a AirTouch3 controller about 2 yes ago. Had nothing but issues with it. Said they’ll be here to swap out the unit and have never turned up despite numerous texts and discussions. Thomas needs to work on his customer service skills. "
    Thomas responded:
    "Hi Daryl, I just wanted to confirm the install of the AirTouch4 as a free upgrade has worked well?"
    Rating by: Daryl  |  Rating posted: 18th Jun, 2021  |  Contact: Thomas  |  Job date: Jun, 2021
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Daryl18th Jun, 2021More details, one reply…
  • 100%
    "Excellent service from first enquiry, site visit through to the installation. Very prompt, on time, tidy and professional. We're very impressed with the Heat Pump Guys and love our new heatpump!"
    Rating by: Clemens  |  Rating posted: 27th Apr, 2019  |  Contact: Rob Wallace  |  Job date: Apr, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Clemens27th Apr, 2019More details…
  • 100%
    "Rob came to measure & quote, he had plenty of good advice. Ariki came to install the Daikin unit & he did a great job, the installation was exactly as we wanted & his workmanship was tidy & efficient. Katie from the office communicated well and we were very happy with The Heat Pump Guys.... their price, the equipment & their service.
    David
    "
    Rating by: David  |  Rating posted: 24th Nov, 2017  |  Contact: Katie Sutton  |  Job date: Nov, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David24th Nov, 2017More details…
  • 100%
    "Thomas and Ariki are genuinely nice guys who are professional, punctual and provided great communication. They were happy to visit a second time to look at alternative options for the pipes and wiring and provided creative solutions to accommodate our apartments construction. Their estimate of installation time was spot on, the price was good and they were able to provide ample options and advice.

    "

    Rating by: Che  |  Rating posted: 24th Nov, 2017  |  Contact: Thomas Speck  |  Job date: Nov, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Che24th Nov, 2017More details…
  • 100%
    "Very happy with the initial time spent to review all options. Honest advice given to us. Install was efficient and we are very happy with the system installed. "
    Rating by: Rebecca  |  Rating posted: 26th Mar, 2017  |  Contact: Thomas Speck  |  Job date: Mar, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rebecca26th Mar, 2017More details…
  • 100%
    "Nice of bunch of guys and very professional. Quality product and workmanship with competitive prices. Highly recommend to all."
    Rating by: Hussain  |  Rating posted: 6th Mar, 2017  |  Contact: Thomas  |  Job date: Feb, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Hussain6th Mar, 2017More details…
  • 100%
    "Absolutely great. It was a very different retro fitting of units in a small complex. The ideas on how to proceed and get the power and piping to required areas were creative. The job was performed extremely well and we are delighted with the result. Would recommend them for any air conditioning installations. The price was very acceptable."
    Rating by: Neil  |  Rating posted: 6th Sep, 2016  |  Contact: Thomas Speck  |  Job date: Apr, 2016
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Neil6th Sep, 2016More details…
  • 100%
    "Had our heat pump serviced by Matt this morning - did a fantastic job, very quick and efficient. We are arranging a quote for a second unit now! Thanks guys!"
    Rating by: Bruce  |  Rating posted: 17th Dec, 2015  |  Contact: Matt  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bruce17th Dec, 2015More details…
  • 100%
    "We had been thinking about getting a heat pump for ages but didn\'t know who to use. Found the Heat Pump Guys via Google and thought I\'d give them a go as they dealt with all different makes and could also advise us with regards to us already having a home ventilation system and how the two would work together.
    Lloyd visited us promptly and was friendly and helpful. He had a range of brochures for us to mull over but also gave his recommendations based on our personal requirements. I can say with certainty that if we\'d bought the heat pump at the local DIY and had it fitted ourselves, it would not have been put in the correct place so we are glad for that advice alone.

    The quote cost us nothing and he left us to have a think about things.

    We booked for them to come out a week later and do the installation. The two guys that did the fitting were great. They were punctual, friendly, tidy and gave a lot of consideration to what would look best with the exterior piping etc. which we appreciated. It\'s the little things like removing shoes at the front door and and their eye for detail that all added up to a great service. The electrician they used was also friendly, tidy and efficient. Everything went like clockwork with minimum disruption.

    I would happily recommend this company.

    Kind regards

    Kim Posner
    "
    Rating by: Kim  |  Rating posted: 12th Apr, 2013  |  Contact: Lloyd  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kim12th Apr, 2013More details…

Primary contact
Jonny

Phone number
0800474897

Website
https://www.heatpumpguys.co.nz/

Availability
This week/ASAP

Physical address
78c Porana Road,
Hillcrest (North Shore),
0627

Postal address
78c Porana Road,
Hillcrest (North Shore),
0627

About us
Heat Pump Guys offer New Zealand’s best value for money regarding advice, sales, installation and heat pump maintenance services for residential and business customers.

Whether you have a cozy seaside bach, or a state of the art inner city residence we have the knowledge, experience and skills for your peace of mind, however simple or involved your unique requirements may be.

The best advice and service does not need to come at a high price. “Value for money” is the key to a happy customer in our experience. Our long term relations with all the major suppliers gives us the status and buying power to provide you with the confidence that your job is not being done “too expensive to justify” or “too cheap to cause concern”.

We believe you deserve many years of trouble free comfort from your heating, ventilation and air conditioning systems. Our promise to you is to deliver this by providing the right advice, the right solution, the right installation and the right customer service.

Heat Pump Guys are authorised representatives for most top brands and as such, we are able to provide unbiased opinions and recommendations for the most appropriate and cost-effective makes and models for your situation.

Our network of professional advisors, installation engineers and service technicians are on hand now to assist you with your requirements, however big or small.

Don’t take our word for it! Our customers keep coming back for more and recommending us to others. Please take the time to read some of the comments from many of our happy customers.

What we do
-Commercial & Residential
-Heat Pumps
-Air Conditioning
-Ventilation
-Hot Water Systems

Categories we service
Home Ventilation, Heating / Heating Repair Services, Heat Pump Cleaning, Heat Pump, Air Conditioning Contractors, Air Conditioning & Refrigeration

Areas we service
Westmere, Westmere, Westfield, Western Springs, West Harbour, Waterview, Warkworth Township, Waiuku, Waitakere City and Suburbs, Wairau Valley (North Shore), Waipipi, Waimauku, Waikowhai, Waiheke and Gt Barrier Islands, Waiau Pa, Tuakau, Torbay, Titirangi, Tindalls Bay, Three Kings, Te Papapa, Te Atatu, Tamaki, Takapuna, Stanmore Bay, St Marys Bay, St Lukes, St Johns, St Heliers, Snells Beach, Silverdale, Sandringham, Royal Oak, Rothesay Bay, Rodney Area, Riverhead, Remuera, Red Beach, Ranui Heights, Ranui (Waitakare), Puni, Pukekohe, Pukekawa, Puhoi, Port Waikato, Ponsonby, Pokeno, Point Chevalier, Penrose, Patumahoe, Parnell, Parakai, Papakura Area, Panmure, Pakuranga, Owairaka, Otaua, Otahuhu, Orewa, Orakei, Onewhero, Onehunga, One Tree Hill, Omaha, Northcote, North Shore City and Suburbs, Newton, Newmarket, New Windsor, New Lynn, Murrays Bay, Mt Wellington, Mt Roskill, Mt Eden, Mt Albert, Mission Bay, Miranda, Milford, Mercer, Meadowbank, Matakawau, Matakana, Massey, Maramarua, Manukau City and Suburbs, Mangere Bridge, Mangere, Mangatawhiri, Mangatangi, Mairangi Bay, Mahurangi West, Lynfield, Kumeu, Kohimarama, Kingsland, Kelston, Kaukapakapa, Kaiaua, Howick, Hobsonville, Hillsborough (Taranaki), Hillsborough (Auckland), Hillcrest (North Shore), Herne Bay, Henderson Valley, Henderson, Helensville Central, Hatfields Beach, Half Moon Bay, Gulf Harbour, Grey Lynn, Greenlane, Greenhithe, Green Bay, Grafton, Glenfield, Glendowie, Glenbrook , Glen Innes, Glen Eden, Freemans Bay, Franklin Central, Franklin Area, Forrest Hill, Epsom, Ellerslie, Drury, Devonport, Dairy Flat, Cockle Bay, Clarks Beach, Central Park, Bucklands Beach, Buckland, Browns Bay, Botany Downs, Bombay, Blockhouse Bay, Birkenhead, Birkdale, Belmont (Auckland), Beach Haven, Balmoral, Awhitu, Avondale (Auckland), Auckland Region, Auckland City and Suburbs, Auckland Central, Army Bay, Arkles Bay, Algies Bay, Albany

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