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Hoffman Plumbers Ltd / Plumbers / Plumbing Contractors in Grey Lynn

Is Hoffman Plumbers Ltd your business?
  • 100%
    "What a wonderful plumber fast reliable cleaned up all mess and advised on future work .couldnt be happier with the service"
    Rating by: lisa  |  Rating posted: 9th Jul, 2018  |  Contact: Philip  |  Job date: Jul, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    lisa9th Jul, 2018More details…
  • 8%
    "All we needed was to remove a leaking waste disposal unit. I wanted to keep the motor from the faulty waste disposal unit as it was fine.
    Hoffman Plumbers turned up, did the job in 5 minutes, spent 5 minutes tidying up tools and taking the motor to their van, and left, after I had part paid them in cash.
    The invoice turned up a day or two later for WAYYYYY over what I was expecting.
    I called the office and asked why it was so expensive. (It included travel costs that would have covered my travel from Auckland to Hamilton - even though they are based around the corner!).

    They replied, that you pay for an hour whether you use it or not.

    I told them, that I was unaware of that - but understood the logic, but would have appreciated being advised that - and further would have appreciated being asked "While I'm here is there anything else that I can do for you - given that I am charging you for an hour anyway!".

    I did have a range of smaller jobs I could have happily had done at the time.

    I got no joy or even a response of substance from the office lady, to that request/suggestion, other than - "Everyone else does this too you know!".

    As a result of this prime example of how NOT to treat customers, I do not rate Hoffman Plumbers and will never use them again.
    Rating by: Roger  |  Rating posted: 20th Feb, 2018  |  Contact: Philip  |  Job date: Dec, 2017
    Communication: 0%  |  Quality: 10%  |  Reliability: 20%  |  Value: 0%
    Roger20th Feb, 2018More details…
  • 100%
    "We have a few residential rental units in Auckland. We used to have twelve but have now sold and repaid mortgages and are down to five. We have until recently managed all of our properties ourselves and I have carried out the painting and handyman maintenance, using Hoffmans for plumbing and an electrician and a builder for other specialist work.
    We had previously used another plumbing firm,but since trying Hoffmans about 15 years ago, they have done all our plumbing work. Renovations (eg including install dishwashers)and repairs.

    We found with various trades in our early years, that the unit rates were very similar between competing firms. But we also found that the levels of customer service vary a lot. So, once we find a firm that has good customer service, we stick with them and build a close relationship that can only come from repeat work and familiarity both ways.

    We are Hoffmans customers for life. We know them and they know us. If our job is non-urgent they plan it in to their schedule and they keep us briefed. If it is urgent they jump and come.

    They are reliable and they are knowledgeable, experienced and skilled.

    And we like them. They are good blokes.

    But don’t tell them I said so or they will get inflated egos.

    If you have any doubts about the authenticity of this reference, phone me. I am Rod Barker. You can reach me anytime on 021 276 4133.

    Rating by: Rod  |  Rating posted: 13th Dec, 2013  |  Contact: Rod Barker  |  Job date: Nov, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Rod13th Dec, 2013More details…

Unauthenticated ratings (1)

  • 100%
    (no comment)
    Rating by: Rosie  |  Rating posted: 30th Aug, 2006  |  Contact: Trevor  |  Job date: Aug, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Rosie, 30th Aug, 2006More details…

Phone number

Physical address
1 Clifford Road
Grey Lynn
Auckland 1002

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