Ph: 0800478123
Phone number
0800478123
Physical address
7 Portage Road
New Lynn
Auckland
Categories we service
Home Ventilation, Heating / Heating Repair Services, Air Conditioning & Refrigeration
Areas we service
Winton Area, Whitianga, Whangarei Area, Whakatane Area, Westport Area, West Melton, Wellington City, Wanganui City, Wanaka Area, Waitakere City and Suburbs, Wairoa Area, Waiouru, Waihi Area, Waiheke and Gt Barrier Islands, Turangi Area, Tokoroa / Putaruru Area, Tokanui Area, Timaru Area, Thames Area, Te Puke Area, Te Kuiti Area, Te Awamutu Area, Te Anau Area, Tauranga Area, Taupo Area, Taumarunui Area, Taihape Area, Stratford Area, Stewart Is, Springfield, South Canterbury Area, Sheffield, Ruatoria Area, Roxburgh Area, Rotorua Area, Rodney Area, Riverton Area, Rangiora Area, Ranfurly Area, Queenstown Area, Porirua Area, Picton Area, Papakura Area, Palmerston North Area, Palmerston Area, Pahiatua Area, Paeroa Area, Otorohanga Area, Otautau Area, Opunake Area, Opotiki Area, Ohakune Area, Oamaru Area, North Shore City and Suburbs, New Plymouth Area, Nelson Area, Napier City, Napier Area, Murchison Area, Motueka Area, Morrinsville Area, Mokau Area, Milton Area, Maungaturoto Area, Matamata Area, Masterton Area, Marton Area, Marlborough Sounds, Marlborough Area, Manukau City and Suburbs, Lumsden Area, Levin Area, Lawrence Area, Kirwee, Kawakawa Area, Katikati Area, Kapiti Coast Area, Kaitaia Area, Kaikoura, Kaikohe Area, Kaiapoi, Invercargill Area, Hutt Valley Area, Huntly Area , Hororata, Hokitika Area, Hawkes Bay Area, Hawera Area, Hastings Central, Hastings Area, Hanmer, Hamilton Area, Halkett, Greymouth Area, Gore Area, Golden Bay Area, Glentunnel, Gisborne Area, Franklin Area, Ferry Landing, Featherston Area, Far North, Edendale Area, Dunedin Area, Dargaville Area, Darfield, Dannevirke Area, Cromwell Area, Coromandel Coastal, Coalgate, Christchurch Area, Cheviot Area, Bulls Area, Blenheim Area, Belfast Area, Bay of Islands, Balclutha Area, Auckland City and Suburbs, Ashburton Area, Arthurs Pass, Amberley Area, Alexandra Area, Akaroa Area
Here's what happened to us:
Late 2017: previous owners of house have brand new heat pump installed before putting the house on the market. It's the beginning of summer so the appliance is not really used before the house is sold. We buy the house thinking we'll have… heating during the winter.
"Autumn 2018: Weather gets colder, we try out the heat pump. It does a very good job of cooling our living room to outside temperatures and also sounds quite strange. We get a technician from a smaller company to have a look at it. Technician diagnoses a refrigerant leak due to an installation error and tells us to get in touch with the original installers as it's a warranty case.
Beginning of winter 2018: We have been waiting for a full month for HRV to get back to us to fix the thing they messed up. Nobody has ever called us back for anything, and nobody showed up at the appointed time. Phone receptionist at HRV blames computer problems. In the meantime, we're freezing to death in a poorly heated house.
Winter 2018: HRV finally come in and replace the outdoor unit after we contacted the manufacturer and asked them if there was anything else we - or they - could do and they got in touch with HRV directly. The non-HRV technician advises them to do a pressure test at the end, which they don't do.
You'd think that was it, wouldn't you? You would be wrong.
Fast-forward to autumn 2019: After another summer of not using the unit because we don't need to cool our house when it's hot, we turn the heat pump back on as the temperature drops. Guess what? It has stopped working again. We call the non-HRV technician back to take a look. He diagnoses another refrigerant leak (remember that pressure test?) and this time takes a look at the indoor unit as well. Result: the indoor unit looks like it was dropped, broken and glued back together in an effort to hide the damage. So it turns out that this is now broken as well. Non-HRV technician advises us to go back to HRV because it's still a warranty case.
Still autumn 2019, i.e. now: HRV are marginally faster at coming to fix things this year. They replace the indoor and outdoor unit because it's fastest and tell us they haven't got the equipment with them to do a pressure test. They promise they'll get in touch with us to arrange it at a later date.
That was over a fortnight ago. The heat pump works at the moment but then it did last year as well - for a while. So given that they didn't actually check that they fixed the leak(s) we fully expect a third iteration of this charade next year.
In summary: do yourself a favour and pick another company - any company - from the yellow pages if you need any work done on your heat pump. They're guaranteed to do a better job.
Communication: 0% | Quality: 0% | Reliability: 30% | Value: 0%