The Original Kiwi Rating Site Now with 104,781 ratings online
  • 19%
    "Very difficult- in fact impossible in the evenings - to get hold of technical support over telephone. Could not get broadband set up on my home computer using instructions given, and could not get hold of anybody to help me, over a period of a week. Not satisfactory service."
    Rating by: Jacinta  |  Rating posted: 11th Feb, 2007  |  Contact: Technical Support Helpdesk  |  Job date: Dec, 2006
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 75%
    Jacinta11th Feb, 2007More details…
  • 88%
    "Didn't come to my house of course but phone personnel extremely helpful and prompt. Always helpful no matter what the question."
    Rating by: Chris  |  Rating posted: 9th Feb, 2007  |  Contact: Don't Know  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 50%  |  Value: 100%
    Chris9th Feb, 2007More details…
  • 38%
    "Not very good when it comes to customer service. I arranged direct debit with them and one day their deduction bounced back and they immediately cut us off. No warning. When I called them to tell them to try to deduct the money again they refused and I was asked to go to one of their centres to pay by cheque.

    When ihug has problems and the internet is down because of that, they do not inform their customers, but waits until you call them to find out what's wrong. The custmer service representative are not very knowledgable in their advice, e.g. such as switching all devices off that are connected to the main server if connection to internet fails. If I would have done that and switched off my back-up battery, the server would have been switched off without closing down properly."

    Rating by: Katie  |  Rating posted: 10th Aug, 2006  |  Contact: Ihug  |  Job date: Aug, 2006
    Communication: 0%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    Katie10th Aug, 2006More details…

Unauthenticated ratings (1)

  • 0%
    "just absolutely usless i still havent been connected up my friends have trouble with ihug whata joke"
    Rating by: Graig  |  Rating posted: 14th Aug, 2006  |  Contact: James  |  Job date: Aug, 2006
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Graig, 14th Aug, 2006More details…

Phone number

Physical address
127-131 Newton Road

Categories we service
IT Support, Installers

Areas we service
Auckland Region

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