LED R US Ltd ( in Liquidation) / Wellington CBD

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Note: Daniel Gogna has also had a case awarded against him at the Tenancy Tribunal. See here: (https://forms.justice.govt.nz/search/TT/abstract.html?id=137646874&applicationNumber=4121074)

The LED shop assistant who caused damage to our property when botching up our LED installation was also a tenant at Mr Gogna's boarding house which… clearly compromised his ability to speak out against his employer"

LED R US refused to accept responsibility for the damage they caused to my home and downplayed why the lights didn't do what they were meant to. As a result I laid complaints with the Disputes… Tribunal Court, the Electrical Workers Registration Board and the Operational Licensing Team/Consumer Protection and Standards, at the Ministry of Business Employment and Innovation.

After several heated hearings at the Disputes Tribunal Court an expert independent Electrical Inspector undertook an assessment of LED R US installation work and reported the LED R US worker had not used the correct equipment to install the lights and did not undertake reasonable care during the installation.

The Dispute Tribunal Court determined that LED R US was in breach of Section 28 of the Consumer Guarantees Act for not taking reasonable care and skill when installing the lights. LED R US was ordered to pay for extensive remedial work, the Electrical Inspectors fees, and ordered to refund in full for the faulty lights.

The worst of all this was the actions and behaviors of the LED R US manager, Daniel Gogna. He was not inly rude and aggressive, but also very intimidating in person and over email. He made personal attacks verbally on both myself and my family. He constantly delayed and obstructed the court and inspector, and breached remedial deadlines set by the court.

A search online will find there is other similar reports on how Mr Gogna treats his customers."

We purchased an Led feature light from this company to install into our new build. Our electrician
requested us to provide an SDoc (Supplier Declaration of Conformity) with the goods to demonstrate it complied with NZ Safety regulations and had passed the required testing for a medium risk electrical product.

LED R US could not supply the SDoc immediately on receipt of the goods but assured us they would email it through… before the required date of install. This unfortunately didn't happen so we purchased a replacement light fitting from another retail lighting supplier (complete with SDoc at the time of purchase). Eventually we did receive an SDoc from LED R US of which the serial numbers did not match our product...

Based on the situation explained we requested a full refund and initially denied, this was after being assured beforehand that a refund wouldn't be problem should the SDoc not make it to us in time for our electrician to install the light. I started doing some research into the documentation provided by LED R US and I have reason to believe that the SDoc and fixture are at best questionable! The form is incomplete in areas and the company listed on their documentation as the authorised testing organisation don't seem to have any affiliation with LED R US... Energy Safety are currently investigating our case further.

My advise is that if you have purchased a product from their store or are about to, request and check your documentation very closely!! Most feature light products are medium risk and require Safety documentation to be provided to your electrician. It is doubtful that your insurance company would pay out should incorrect paper work or a faulty electrical fitting is installed into your home. Information is available on the Energy Safe website www.energysafety.govt.nz including a sample SDoc. Lodge any complaints also via this website online (they are very helpful).

As far as a consumer, we have finally received a full refund. We were offered an in store credit or refund less a 30% restocking fee but eventually after lodging our case with the Disputes Tribunal LED R US have elected to come to the party and settle before it progressed to the tribunal. Again any consumer issues contact "Consumer Complaints", they have been most helpful also.

I notice LED R US have very mixed reviews, some excellent and some absolutely abysmal with none in between. I suspect the difference is between the lucky people that have no after sales issues verses the ones that do... Do your research, there is some interesting stuff to be read online if you Google search Daniel Dhiraj Gogna's name... Draw your own conclusions but remember there are other retail lighting stores that have offered us hassle free trading!"

I would never use this business again. company is very poorly organised. Electrician did not came the day of installation. no one from ledrus notified us. after calling them back- staff member told that the electrician will call us to rearrange the… installation. again no one called.

I end up cancelling my order. customer service is horrible. now ledrus (wellington) is holding up my deposit.

these people are not trust worthy. BEWARE before making any purchases from this company."

What a delight to deal with . All I can say is use them and you won't regret in any way . The best led down lights and the lights are amazing . Made 200% difference to my house

Will recommend to you all . "

the products choice and range are great, but their service is next to none, we have now changed both of our properties to led lighting through LEDRUS and we extremely satisfied.

Thank you and we look forward to more business with your company

A++++"

I echo the general sentiment of comments on here - be very careful before getting involved."

they installed my oven, repaired the plug points and also repaired the lights which were faulty and i was advised by other electricians that they could not be fixed.

on the other hand , they upgraded my existing lights to led, which not only are saving me money but they look awesome...

thank you junior and Maya… from led r us, you are truly a wonderful team and company with do business with .

would recommend to all ."