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Lewis's Home Fabrics Ltd / Curtains & Blinds

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  • 100%
    "I have no complaints about Lewis's Kaptiti, re service and range of product.
    However I was persuaded to have motorized roman blinds, I was not told that to recharge these I had to climb on a ladder and fit charger under blind top. I am elderly, this is out of the question, in my view this was an irresponsible action by the staff, could you please advise me that you are now ensuring elderly customers understand the ramifications of this choice, thank you Patricia
    Rating by: Patricia  |  Rating posted: 17th Aug, 2020  |  Contact: Anne Marie  |  Job date: Sep, 2019
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Patricia17th Aug, 2020More details…
  • 100%
    "Curtains returned after being corrected, delighted in the response to my feedback regarding my disappointment in the varying length in sets of curtains installed Must say that the response the feedback and timely response through to the curtains being re installed as expected from Lewsis's team has given me the feeling of a satisfied customer, timely to have them in place for the busy social season.
    Thanks to Team especially after the initial dissapoinment
    Rating by: Derryn  |  Rating posted: 8th Dec, 2015  |  Contact: Lewis's Team  |  Job date: Dec, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Derryn8th Dec, 2015More details…
  • 100%
    "Tina Emeny was referred to me by a friend and all I can say is Lewis\'s are very lucky to have her on staff. From our first meeting to measure up for curtains, to helping with the choosing of fabric, the install and ultimately the end result was very professional.

    I would not hesitate to recommend others seek advice from Tina.

    Thank you very much for a job well done."

    Rating by: Denise  |  Rating posted: 9th Nov, 2012  |  Contact: Tina Emeny  |  Job date: Oct, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Denise9th Nov, 2012More details…
  • 100%
    "We are absolutely delighted with the whole experience dealing with Lewis\'s. From the first entry into the showroom on Thorndon Quay I was given detailed advice and pricing from a helpful salesperson. Upon comparing prices we decided Lewis\'s were extremely competitive. I was given the discount even though I was a week past the date. From here it only got better. Aaron the Sales Rep came to our house for a measure up and was excellent in all respects. Personable, knowledgeable and helpful - we were impressed. We were ordering blinds for two different areas of the house and were advised one area would be later than the other. Our expectations were exceeded when on the date for delivery of the first area all the blinds were ready. The installers were again most helpful, practical and efficient. All the blinds were fitted within half an hour and our house was transformed. You guys deserve a HUGE pat on the back. Our recent experiences with so many tradespeople, retailers and customer service reps across the board have been very shabby. You are outstanding in your delivery and service and product. Well done - we can\'t rave enough!! Sarah & Ben Spencer - Ph 972 0390"
    Rating by: Sarah  |  Rating posted: 7th Mar, 2011  |  Contact: Aaron  |  Job date: Jan, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sarah7th Mar, 2011More details…
  • 90%
    "It all looks wonderful and cannot praise the guys enough for their abilities and friendliness and easiness to deal with."
    Rating by: Lorraine  |  Rating posted: 5th Dec, 2010  |  Contact: Aaron  |  Job date: Dec, 2010
    Communication: 80%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Lorraine5th Dec, 2010More details…
  • 0%
    "AN ABSOLUTE NIGHTMARE!!!! I could write a novel! Its been 3 years and I still feel angry every time I close my curtains!!"
    Lewis's responded:
    "Thank you for your feedback Loren. We too are concerned when a customer is not happy with work we have completed as our reputation is built on making and providing quality, reliable products that are backed by a 3 year guarantee. The guarantee ensures you have protection over and above what is provided for you in the consumer guarantees act and we encourage all of our customers to expect a good job from us. We have processes in place to check and remedy any concerns as quickly as we can, and work with our customers to ensure we understand what the problem is, and how it should be resolved. Without knowing the details of your concerns it's impossible to be specific in our response to you, however we can restate that our commitment to providing great products and friendly advice hasn't changed. "
    Rating by: Loren  |  Rating posted: 2nd Oct, 2008  |  Contact: Lois - Tawa Branch  |  Job date: May, 2005
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Loren2nd Oct, 2008More details, one reply…

Unauthenticated ratings (2)

  • 50%
    "I found it very difficult to actually communicate with these people.
    Was told I was being put through to stores, but got only an answerphone. On calling again, only an answerphone - at 2.30 pm!!!
    Rating by: Robert  |  Rating posted: 7th Feb, 2011  |  Contact: Reception  |  Job date: Feb, 2011
    Communication: 50%  |  Quality: 50%  |  Reliability: 50%  |  Value: 50%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Robert, 7th Feb, 2011More details…
  • 81%
    "Kept us informed even though the curtains for the master bedroom was unavailable, gave us options to choose another pattern, however in the end decided on our first choice, even though the job would be delayed for another month. Staff a professional in the way they dealt with us, from choosing the fabric etc, to the final installation."
    Rating by: Glenda  |  Rating posted: 11th Feb, 2007  |  Contact: Kerri  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 50%  |  Value: 75%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Glenda, 11th Feb, 2007More details…