Motor Doctors / Automotive servicing, repairs and mechanics in Thorndon

  • 55%
    "Contacted me about warrant after our usual workshop closed through I’ll health of owner.
    Customer Service was good. Documentation was very good. Good communication, but I pulled the job after assessment required various repairs. Some were fair enough, but failing the bushes in suspension is an old trick I wasn’t up for. Quote for labour and parts was also very high. Had it re-tested and it was suggested their fail was beyond the margin of “reasonable interpretation of the guidance”. Work required was finished elsewhere for well under half the amount quoted. Couldn’t recommend this outfit on the basis of my experience.
    "
    Rating by: Bob  |  Rating posted: 18th Jan  |  Contact: Motor Doctors (no name provided on warrant check sheet)  |  Job date: Jan, 2018
    Communication: 80%  |  Quality: 50%  |  Reliability: 80%  |  Value: 10%
    18th JanMore details…
  • 25%
    "Always able to find creative faults for warrants. My car bills dropped when I moved to another mechanic."
    Rating by: paul  |  Rating posted: 13th Nov, 2017  |  Contact: paul  |  Job date: Nov, 2017
    Communication: 30%  |  Quality: 50%  |  Reliability: 10%  |  Value: 10%
    13th Nov, 2017More details…
  • 100%
    "Good service, good communication and have had them go the extra mile a few times. Highly trusted. "
    Rating by: Kate  |  Rating posted: 13th Jul, 2017  |  Contact: Kate Ricketts  |  Job date: Jul, 2017
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th Jul, 2017More details…
  • 60%
    "Updated post - my comments below still stand for the particular incident, but shortly after posting I was contacted by the company director who was very sorry to hear about this...

    he assured me that this would be handled and sent me a voucher for a full service and even followed up months later, they really do care about their customers feedback which is great to know... thanks Kerry

    original post:
    Took my car for a service and they did a warrant as well (on which they failed me) and gave me a long list of things they could fix for me. After complaining they “credited” the warrant, as I had not asked for it to be done by them, and they removed the charge.

    Took my car for a warrant later that day at VTNZ, passed with no problems at all, was even told my car was in great shape...

    Trying to make a quick $ off anyone they can, do not recommend.

    Prices for their repairs are extremely above average too...
    "

    Rating by: Steve  |  Rating posted: 11th Feb, 2014  |  Contact: Kerry  |  Job date: Feb, 2014
    Communication: 100%  |  Quality: 50%  |  Reliability: 40%  |  Value: 50%
    11th Feb, 2014More details…
  • 100%
    "Have always been really helpful and have done a great job. Used them for about 7 years now."
    Rating by: Todd  |  Rating posted: 30th Nov, 2009  |  Contact: Dave  |  Job date: Nov, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    30th Nov, 2009More details…
  • 100%
    "Most excellent service. Will be recommending to others."
    Rating by: Tracy  |  Rating posted: 7th Jul, 2009  |  Contact: John  |  Job date: Jul, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    7th Jul, 2009More details…
  • 95%
    "Have used Motor Doctors for a number of years and this job was typically professionally handled."
    Rating by: Greg  |  Rating posted: 1st Apr, 2008  |  Contact: Kevin  |  Job date: Mar, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    1st Apr, 2008More details…
  • 15%
    "Lost our business after three years because of unprofessional behaviour and attitude. Not customer focused, poor overall service."
    Rating by: Dion  |  Rating posted: 9th Feb, 2008  |  Contact: John  |  Job date: Jan, 2008
    Communication: 20%  |  Quality: 10%  |  Reliability: 10%  |  Value: 20%
    9th Feb, 2008More details…
  • 90%
    (no comment)
    Rating by: Grant  |  Rating posted: 5th Sep, 2007  |  Contact: Mark  |  Job date: Sep, 2007
    Communication: 100%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    5th Sep, 2007More details…
  • 75%
    "Fast service, no surprises when it comes to the bill. highly recommended."
    Rating by: Andrew  |  Rating posted: 9th Feb, 2007  |  Contact: Jason  |  Job date: Feb, 2007
    Communication: 75%  |  Quality: 75%  |  Reliability: 75%  |  Value: 75%
    9th Feb, 2007More details…

Unauthenticated ratings (1)

  • 100%
    (no comment)
    Rating by: Lorraine  |  Rating posted: 12th Feb, 2007  |  Contact: Kevin  |  Job date: Jan, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Lorraine, 12th Feb, 2007More details…

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