Mr Glass Ltd / Glass Services in Hutt Valley Area

  • 100%
    "From phone call inquiry/booking to replace broken glass windows to job done .... awesome. John was a total professional and I am pleased to have the opportunity to publicly acknowledge really good work. Thank you."
    Rating by: Connie  |  Rating posted: 21st May  |  Contact: Matt  |  Job date: May, 2018
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    21st MayMore details…
  • 73%
    "Having dealt with Mr. Glass on several occasions in the past I decided to employ them again. Initially the emails were friendly and I accepted their quote, but once I hung-up on Matt (for ringing me during work hours when I had requested he NOT do so), things quickly turned septic. He still had my house keys almost a fortnight after the job which had not been returned to the tradie he got them from. I had no idea. When I tried to email Matt about their whereabouts, he failed to tell me (preferring to be a prat and 'play games'). Talk about stress! I have no problems with their glass installation work (although a minor job quoted for was not completed - the removal of an old window stay) but customer service leaves a lot to be desired. Instead of dropping off the keys as arranged, he returned keys to a letterbox. Where is the respect?"
    Rating by: Hugh  |  Rating posted: 21st Mar  |  Contact: Matt Rimes  |  Job date: Mar, 2018
    Communication: 30%  |  Quality: 90%  |  Reliability: 90%  |  Value: 80%
    21st MarMore details…
  • 88%
    "Good job. They were friendly, efficient , and apart from a couple of minor problems (which they fixed) all went well. Would use again and are recommended."
    Rating by: Mark  |  Rating posted: 29th Jun, 2012  |  Contact: Wayne  |  Job date: Feb, 2010
    Communication: 90%  |  Quality: 90%  |  Reliability: 80%  |  Value: 90%
    29th Jun, 2012More details…
  • 68%
    "I had Mr Glass and their building contractor On Time Building fit my home with cedar double glazing. Their quote certainly wasn\'t the cheapest and in hindsight I would have certainly sought more than the two quotes that I did. Although the workmanship was absolutely spot-on, and Wayne and John were both pleasant and knowledgable enough to talk with, they did take their time about letting me know when they\'d be back to finish various jobs (They said it\'d take a day or two to install all the double glazed units, the install ended up taking around 2 weeks which was could have been down to bad weather and other bookings the company had - either that or I\'m just too nice natured to argue) But I did have problems with the incorrect weights being added to the double-hung sash which took them over a month to deal with and still the problem persisted (The top-sash would shut like a portcullis when the bottom was opened!) All-in it took them over three months, several calls from me and finally a call from my partner, for them to come and rectify the issue to our satisfaction. I probably wouldn\'t use these guys again for a similar job simply because of their poor communication. It\'s a pity that something so easy to do - good client-communication - has let down an otherwise great company."
    Rating by: Russ  |  Rating posted: 26th Dec, 2007  |  Contact: Wayne  |  Job date: Jun, 2007
    Communication: 60%  |  Quality: 100%  |  Reliability: 50%  |  Value: 60%
    26th Dec, 2007More details…

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Physical address
1 Campbell Terrace,
Hutt Valley Area

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