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Openhost / Rosedale (Auckland)

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  • 48%
    "I have a reseller account with OpenHost. Years ago the management of my clients was simple using the Plesk UI. Then, a couple of years ago, at the same time OpenHost went o WebCom (big US company) my hosting was integrated with other servers and the UI was completely changed. The OpenHost Control Panel and Plesk were substantially changed making the UI very difficult to navigate and many functions no longer available. I couldn't manage my accounts any more.
    So now after a couple of very frustrating years I'm leaving for a different hosting company. They use cPanel which contains all the functions I need to maintain multiple domains.
    Rating by: Kurt  |  Rating posted: 18th May, 2021  |  Contact: Kurt Marquart  |  Job date: May, 2021
    Communication: 40%  |  Quality: 30%  |  Reliability: 50%  |  Value: 70%
    Kurt18th May, 2021More details…
  • 0%
    "Probably impossible for Openhost to be any worse. The company has changed hands and changed all their platforms. Formally part of Webdrive, they were a respectable outfit, now nothing works. Nothing. You cannot reliably renew domains, update details etc. Support is next to useless."
    Rating by: Chris   |  Rating posted: 29th Nov, 2020  |  Contact: Agustine  |  Job date: Nov, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Chris 29th Nov, 2020More details…
  • 18%
    "Absolute rubbish company now - no real support. "
    Rating by: Henk  |  Rating posted: 8th Oct, 2020  |  Contact: Henk Keyzer  |  Job date: Oct, 2020
    Communication: 10%  |  Quality: 10%  |  Reliability: 30%  |  Value: 20%
    Henk8th Oct, 2020More details…
  • 3%
    "Once again our email is down with this bunch of clowns. No support, they even removed phone number, probably to many complaints."
    Rating by: Robert  |  Rating posted: 28th Aug, 2020  |  Contact: Rob  |  Job date: Aug, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    Robert28th Aug, 2020More details…
  • 0%
    "Avoid. And be advised that Webdrive have merged Open Host. Same office address. Same operation.

    It all went well for so long. But I found more attractive technical stacks, so I decided to cancel my service after 12 years.

    They charge a month in advance, paid by DD without missing a single payment. When I emailed to cancel at the start of Feb, they said I had an invoice to pay and that I need to contact them when those are paid, only then could they cancel my account. First, effectively what they are saying here is "pay this invoice or we're going to create more". Which is absurd and I'm quite sure, illegal. You cannot refuse to cancel a service. Second (and most of my issue): It's just a terrible and lazy attitude to make customers jump through hoops (like watching their account for an outgoing Direct Debit for an outstanding bill) just to cancel a service. Third, the invoices were generated the day I cancelled. So I asked how that works in terms of whether they are actually still valid since they are a month in advance. Not a big deal if they don't refund partial months.

    Their notification that I need to get back in touch after paying the invoice was sent a few hours after my notice to cancel. I got no reply to three requests over four days asking how to proceed in light of the above. Which I believe is intentionally stalling given past response times. In the end, I never got a reply, I had to call and ask them to respond. I was told over the phone that they require 30 days notice of cancellation and that there would be one pro-rata invoice left to pay next month. Fine and not unusual. I paid the final full invoice manually and awaited the final pro-rata invoice.

    Fast forward a month and they send me a full invoice again. I email them to remind them that I am expecting a pro-rata invoice for only one-two days service. Seven days later, I get a one line response saying that the full month invoice is due with no other information. When I replied stating that their own staff member told me a pro-rata invoice would be issued and I wasn't prepared to pay a full month's cost for 2 days service on that basis, I got a rather curt reply telling me to read their terms and conditions and failure to pay would result in debt collection. A threat to someone who has paid on time, without fail, for 12 years. I replied asking for clarification on why a staff member would tell me a pro-rata invoice would apply and I'm being told something different via email, I have had no response after 12 days.

    The most ridiculous part: this invoice is a grand total of twenty dollars. That's how desperate their business is. Milking a full month's billing for technically 2 days of service while ignoring customers for a measly $20. Trivial enough for me to pay, but for most companies, none of the pain above would be worth the time. And certainly not worth the poor reputation costing them multiple times that. Nor is it worth my time writing this. But I decided that their general attitude, abysmal communication and simply ignoring a long-term customer merits costing them far more via warning others.

    Stay away from Web Drive/Open Host. Life is too short to deal with such frustratingly conflicting, disorganised and lazy people on the operations end. There's too much competition in the hosting market for such a poorly-managed company to survive longer than it has to.

    Rating by: Aaron  |  Rating posted: 6th Apr, 2020  |  Contact: Shannon  |  Job date: Apr, 2020
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Aaron6th Apr, 2020More details…
  • 0%
    "Received an email saying they were migrating my website to another platform and would advise when complete. Over 2 days later and unable to login to site. Phoned support and eventually got through to be advised they had no idea how long I would be unable to access my website. Their response - "how long is a piece of string" - NOT HELPFUL. Poor communication. Poor support. Poor service!"
    Rating by: Pete Young  |  Rating posted: 21st Feb, 2019  |  Contact: Pete Young  |  Job date: Feb, 2019
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Pete Young21st Feb, 2019More details…
  • 18%
    "I got charged $27 for unintended auto renew for an email service while my domain host was canceled 1 month before that. Remember to remove your payment plans/cards because they will not refund. Bad services"
    Rating by: Tom  |  Rating posted: 7th Apr, 2018  |  Contact: Tom  |  Job date: Apr, 2018
    Communication: 30%  |  Quality: 0%  |  Reliability: 40%  |  Value: 0%
    Tom7th Apr, 2018More details…
  • 10%
    "Openhost are the absolute worst, their servers are not setup correctly giving permission errors when in the plesk interface - and when calling their support they are condescending and unhelpful .. stay away for the sake of your sanity..
    I've worked with many hosting companies internationally and I have never encountered such rude support staff.
    Rating by: Tom  |  Rating posted: 22nd Nov, 2017  |  Contact: Support  |  Job date: Nov, 2017
    Communication: 0%  |  Quality: 10%  |  Reliability: 10%  |  Value: 20%
    Tom22nd Nov, 2017More details…
  • 0%
    "Don't bother using! Terrible service, terrible business, Takes your money and leaves you no service or support at all! Would not recommend at all! "
    Rating by: Emma  |  Rating posted: 25th Sep, 2017  |  Contact: Emma  |  Job date: Sep, 2017
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Emma25th Sep, 2017More details…
  • 10%
    "This company used to be ok. I don't know what's changed but avoid hosting with them. I have moved all my sites to another provider as the support is next to non existent. It can take days to get an answer and there is no support at all on weekends despite it saying there is on their website. Problems are recurring rather than being addressed and fixed. In my opinion they don't meet even the minimum requirements for what a hosting company should be."
    Rating by: Andrew  |  Rating posted: 20th Dec, 2015  |  Contact: Openhost  |  Job date: Dec, 2015
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 40%
    Andrew20th Dec, 2015More details…
  • 28%
    "I subscribed to OpenHost's 12 month Linux shared hosting plan earlier this year, to host my startup business's Drupal-based website.

    On 2 occasions I required OpenHost's support following the layout of my website becoming corrupted, as below:

    1. Website's layout was corrupted/non-readable/usable as of a Monday morning, despite my making no changes to this. However OpenHost's Drupal automatic update tool had run at the same time. OpenHost however denied responsibility and suggested that I look in Drupal support forums. I was perplexed as my site was vanilla/basic, I had encountered no issues over previous 2 years with hosting elsewhere (when I was living overseas), and the tool was provided by OpenHost, available as a main menu item. I asked for my hosting to be refreshed, and I had to reinstall everything from scratch.

    2. Shortly before my startup's launch I chose to implement Drupal's security update via manual invocation (I had disabled automatic updates) - AFTER making a backup first. The update script returned errors, which looked to also be outside the scope of my webhost container. Again the layout was corrupted. On restoring from backup it mostly looked ok, but key functions did not work (eg Drupal could not go into maintenance mode).

    This time support promised support; I asked if they did not have a resolution before Friday that my container could be again refreshed as needed urgently. I had no further reply and my site remained in an unusable state.

    I consequently submitted an early termination of my subscription to use a company with promised 4-hour service turnaround - Flexihost... (who don't reply at all! even to answer failure to register domain on subscription! or honour their 30 day money-back guarantee. Then I learnt they are now owned by OpenHost from nocowboys complaints:-( my review of them to follow....)

    On following recommendations from global review sites and Drupals for Dummies books I am now using US-based hosting - which have real-time webchat support and provided me with a 10-minute response time for 2nd level support, and reasonable pricing Their Softalicious Drupal updates also work. I would rather support a NZ-based company, but really would like to see good reviews of these!

    Rating by: Bryce  |  Rating posted: 12th Oct, 2014  |  Contact: Martin (1st-level contact)  |  Job date: Aug, 2014
    Communication: 20%  |  Quality: 20%  |  Reliability: 20%  |  Value: 50%
    Bryce12th Oct, 2014More details…
  • 3%
    "I signed up for service from Flexihost years ago. I loved supporting a local business and Steve was brilliant and couldn't fault the service.

    Then came Openhost. Things started out acceptable and now have gotten to the point of being a bad joke.
    Email regularly stops working and frequently its impossible to login to email.

    Support when it comes is pretty good, but often it takes me following up support tickets via social media (its often quicker than the phone - longest I've had to wait on hold without talking to someone was just under 23 minutes which resulted in their system terminating the call and starting again) but even then I wouldn't consider support speedy.

    I run a lawns business, no databases, nothing tricky. Just a static website. Surely getting the basics of cpanel and email shouldn't be hard.

    Will be moving and won't look back.

    Rating by: Richard  |  Rating posted: 7th Aug, 2014  |  Contact: Richard  |  Job date: Aug, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 10%
    Richard7th Aug, 2014More details…
  • 35%
    "Frequent outages. When things are working their support team is never available. DNS issues, uptime issues, billing issues. We will be moving our accounts after years of average service. They're having issues this weekend and the support team just hangs up on, or ignores inbound calls. Disgraceful."
    Rating by: John  |  Rating posted: 26th Apr, 2014  |  Contact: Support Desk  |  Job date: Apr, 2014
    Communication: 10%  |  Quality: 40%  |  Reliability: 50%  |  Value: 40%
    John26th Apr, 2014More details…
  • 5%
    "I will gladly provide information - avoid these people as they have no idea as to support or their competition"
    Rating by: Rob  |  Rating posted: 26th May, 2013  |  Contact: Hemal  |  Job date: May, 2013
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 20%
    Rob26th May, 2013More details…
  • 98%
    "Only had email contact but always been satisfied with the quick replies and they have a wonderful web interface to my site."
    Rating by: Roger Corbett  |  Rating posted: 4th Apr, 2013  |  Contact: [email protected]  |  Job date: Apr, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Roger Corbett4th Apr, 2013More details…
  • 95%
    "The team are always willing to listen and offer a solution. this means better customer service and me a very happy client. i will stay with this company as long as there customer service and help desk stays as helpful as they have been.

    i recommend this com-any to everybody looking for a better hosting service.
    Rating by: Daniel  |  Rating posted: 19th Mar, 2013  |  Contact: James Watson  |  Job date: Feb, 2013
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Daniel19th Mar, 2013More details…
  • 100%
    "Absolutely wonderful Helpdesk service and their hosting service is 100%."
    Rating by: David  |  Rating posted: 16th Mar, 2013  |  Contact: Helpdesk Staff  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    David16th Mar, 2013More details…
  • 100%
    "The service provided by Open Host is reliable and billing is straightforward. What I appreciate most is that the rare, short downtimes of web hosting are during the NZ nighttime, and my customers are not inconvenienced. "
    Rating by: Valerie   |  Rating posted: 15th Mar, 2013  |  Contact: Valerie Wycoff  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Valerie 15th Mar, 2013More details…
  • 50%
    "Since open host taking over the company flexihost I have experienced more delays, downtime, server crashed and unanswered support tickets than ever before. Very disappointing. I have had invoicing issues, domain name issues, the server which my site is hosted on crashing after about 10 people live at once, email client issues, emails being rejected due to spam being sent from the server and lots of other things. Not good..."
    Rating by: Tim  |  Rating posted: 14th Mar, 2013  |  Contact: The Company  |  Job date: Mar, 2013
    Communication: 30%  |  Quality: 40%  |  Reliability: 30%  |  Value: 100%
    Tim14th Mar, 2013More details…
  • 75%
    "Used to have awesome support but since they have grown their support standard has slipped/is slipping. Presumably they are being asked to do more with the same level of staff - its a common mistake.

    Hope they will avoid the next step of moving support offshore

    Still, their support rates up their with the best - its just much less than what it used to be.

    Their plans are value for money."

    Rating by: A Kiwi  |  Rating posted: 12th Mar, 2013  |  Contact: Customer Service  |  Job date: Mar, 2013
    Communication: 30%  |  Quality: 100%  |  Reliability: 70%  |  Value: 100%
    A Kiwi12th Mar, 2013More details…
  • 100%
    "So pleased I chose OpenHost."
    Rating by: Ruth  |  Rating posted: 12th Mar, 2013  |  Contact: Can't Remember  |  Job date: May, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ruth12th Mar, 2013More details…
  • 100%
    "The team at Openhost have been incredibly helpful every time I call them or send them an email. I would highly reccomend them from someone who knows very little about computers! "
    Rating by: Lucy   |  Rating posted: 12th Mar, 2013  |  Contact: Ryan Steventon  |  Job date: Jan, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Lucy 12th Mar, 2013More details…
  • 100%
    "I\'ve had to contact Openhost on several occasions lately with regards to several sites I\'d been setting up. It didn\'t seem to matter who I spoke to, I always received top customer service by staff who were very knowledgeable and helpful.

    Hopefully other companies will look at how Openhost do it and copy them!

    Thank you Openhost."

    Rating by: Jason  |  Rating posted: 12th Mar, 2013  |  Contact: The Whole Team  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jason12th Mar, 2013More details…
  • 100%
    "I have been with Open Host for several years now and have a number of clients with them. Never had a problem or downtime other then the normal scheduled maintenance downtime for which I always get good warning and have never bothered me or my clients. Their packages are also very good compared with many hosting sites from around the world. A good Kiwi site for Kiwi businesses! No hesitation to recommend this excellent site to anybody. AAA"
    Rating by: PAul  |  Rating posted: 11th Mar, 2013  |  Contact: Ron  |  Job date: May, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    PAul11th Mar, 2013More details…
  • 98%
    (no comment)
    Rating by: Viola  |  Rating posted: 11th Mar, 2013  |  Contact: Little Cookies Viola Trotman  |  Job date: Feb, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Viola11th Mar, 2013More details…
  • 95%
    (no comment)
    Rating by: Andy  |  Rating posted: 11th Mar, 2013  |  Contact: The Team  |  Job date: Mar, 2013
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Andy11th Mar, 2013More details…
  • 73%
    "I\'ve been using OpenHost for about 5 years now. I will still keep using them. I however have one gripe which they don\'t seem to want to address. When a hosting plan or domain is about to expire, they send out ONE email with a warning. They assume this email gets through. If the recipient has not seen the email because it maybe went to their SPAM folder, then it\'s just bad luck for them. OpenHost shut the website down. A followup phone call before shutting the site down would be nice (and professional). I have lost many clients due to this bad service of OpenHost. Other than that I would give then 10/10."
    Rating by: Mike  |  Rating posted: 11th Mar, 2013  |  Contact: Accounts Department  |  Job date: Mar, 2013
    Communication: 50%  |  Quality: 70%  |  Reliability: 70%  |  Value: 100%
    Mike11th Mar, 2013More details…
  • 100%
    "Good people, quick replies and easy to use system to get websites up and running."
    Rating by: Craig  |  Rating posted: 11th Mar, 2013  |  Contact: The Team  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Craig11th Mar, 2013More details…
  • 93%
    "I have been using Openhost to host dozens of websites on a shared account, for a range of small businesses and artists, and Openhost have always been great, with a reliable support team on hand whenever I have needed them, even for issues that fall outside the scope of their standard services. Highly recommended!"
    Rating by: Paul  |  Rating posted: 11th Mar, 2013  |  Contact: Robin Dickie  |  Job date: Jan, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 80%
    Paul11th Mar, 2013More details…
  • 100%
    "Best service anywhere! Always helpful, treat you like you have a brain and speak English.
    Best service I receive from any company I deal with.
    Rating by: Cheryl Comfort  |  Rating posted: 9th Mar, 2013  |  Contact: Service Team  |  Job date: Feb, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cheryl Comfort9th Mar, 2013More details…
  • 100%
    "We recently had a problem with one of our websites hosted with OpenHost. The problem was not caused by OpenHost, but they were very helpful and reassuring and gave excellent advice on what to do.

    Actually, I\'ve always found OpenHost to be fantastic for service, friendliness, and professionalism.

    Totally recommended."

    Rating by: Greg  |  Rating posted: 8th Mar, 2013  |  Contact: Karl  |  Job date: Feb, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Greg8th Mar, 2013More details…
  • 100%
    "Openhost have hosted my web site for the past 2 years and have been consistently brilliant in supporting me. "
    Rating by: Bobb  |  Rating posted: 8th Mar, 2013  |  Contact: Hemal  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bobb8th Mar, 2013More details…
  • 93%
    "I have been hosting my domains with Openhost for 3 years and they have always been a pleasure to deal with. Fast, efficient service - payments are processed immediately and they are very good with technical support. Would recommend them to anyone."
    Rating by: Neill  |  Rating posted: 8th Mar, 2013  |  Contact: Jacinda?  |  Job date: Mar, 2013
    Communication: 90%  |  Quality: 100%  |  Reliability: 90%  |  Value: 90%
    Neill8th Mar, 2013More details…
  • 100%
    "Had an issue with one of my websites, all questions were answered promptly and everything was sorted in a very timely manner. Highly recommended."
    Rating by: Matthew  |  Rating posted: 8th Mar, 2013  |  Contact: James Watson  |  Job date: Dec, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Matthew8th Mar, 2013More details…
  • 88%
    "Easily the best around."
    Rating by: Melanie  |  Rating posted: 8th Mar, 2013  |  Contact: Robin  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    Melanie8th Mar, 2013More details…
  • 100%
    "Having been a customer of Open Host for a number of years and having had to call customer support on various occasions I cannot stress highly enough just how good these guys are.

    As someone who lacks any basic website knowledge at all but who is full of \'good ideas\' I am always amazed at the patience, understanding and great help and advice I receive from the support team.

    I have had several opportunities to move my account to other \'Hosts\' but can honestly say that with the quality of service and support I receive.... this will never happen."

    Rating by: Chris  |  Rating posted: 8th Mar, 2013  |  Contact: Shane & Others  |  Job date: Mar, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Chris8th Mar, 2013More details…