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Personal Auto Service Ltd Mobile Mechanic / Tauranga City

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  • 0%
    "Don't waste your time. This guy is a total loser. Didn't complete the job and has taken the brake caliper and is refusing to give it back. Use at your peril. "
    Rating by: Dave  |  Rating posted: 26th Feb  |  Contact: Grant  |  Job date: Feb, 2024
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Dave26th FebMore details…
  • 100%
    "I find Grant really knows his business, explains clearly what he is going to do and goes the extra mile to give good service."
    Rating by: Mary  |  Rating posted: 26th Mar, 2012  |  Contact: Grant Webber  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Mary26th Mar, 2012More details…
  • 100%
    "I phoned Grant about getting some repairs done on my car. In the past garages have fobbed me off but Grant was really friendly and fixed my car and charged me less than he originally quoted me. Would recommend personal Auto service to any one."
    Rating by: Jasmine  |  Rating posted: 26th Mar, 2012  |  Contact: Grant  |  Job date: Feb, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jasmine26th Mar, 2012More details…
  • 28%
    "In summary, my issues are that I was charged 60% more for an after-market product than I was for a Ford product; the mechanic had an opportunity to diagnose and fix the problem but either missed it or deliberately ignored it; and he has not held to his promise to take my very reasonable offer for settling the issue.

    "Early in October last year, I contacted Grant at Personal Auto Services, Papamoa, to check our Ford Focus for oil and water leaks, because I had the car advertised on Trade Me. He is a mobile mechanic whom I had used previously. Amongst other items, the invoice for that job showed that he replaced the rocker cover gasket at a cost of $125.00 (excluding GST and labour).

    In early December I asked him to come back to investigate a smell that was occurring. He cleaned the engine, and took the car for a short run. The total cost of that visit was $120.46 including GST.

    Between Christmas and New Year, I left a message on his answerphone asking him to contact me because the smell had not disappeared, and a potential buyer wanted to come a look at the car. He emailed that he was on holiday.

    In early January, another person phoned in relation to purchasing the car. I took the car to AA Auto Service and Repair. They investigated, and found that the rocker cover gasket needed to be replaced. There had been some 'orange gunk' applied to the cover. They replaced the gasket - an after market version - with a branded version at a cost of $75.00 (excluding labour and GST).

    I contacted Grant and told him I was not happy, and suggested that he should refund the cost of replacing the original gasket and half of the cost of the second visit (on the basis that, if AA could see that the rocker cover gasket needed to be replaced, Grant should have been able to diagnose the problem when he came in early December). The total refund would be just over $250.

    I gave Grant my bank account details (although it turns out that I omitted one number: I rectified that on 5 March) but there is no sign yet of the money in my account."

    Rating by: Brian  |  Rating posted: 14th Mar, 2012  |  Contact: Grant  |  Job date: Mar, 2012
    Communication: 50%  |  Quality: 0%  |  Reliability: 50%  |  Value: 10%
    Brian14th Mar, 2012More details…
  • 100%
    "Being a women in a male dominated car world I have always been reluctant to trust car workshops/mechanics due to bad experiences in the past but personal Auto service was recomended to me by a friend. When I phoned up I was surprise at how friendly and helpfull Granr was. Nothing was a problem and all questions were answered in a laungage I could understand. When Grant arrived he explained what he was going to do and again went over the price with me. The work was completed and the price was right on the mark and because of the way it was all explained I now understand my car a little better. Thanks Grant -Personal Auto Service."
    Rating by: Sarah  |  Rating posted: 4th Mar, 2008  |  Contact: Grant Webber  |  Job date: Feb, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Sarah4th Mar, 2008More details…