Peter Jackson Plumbing Ltd / Plumbers / Plumbing Contractors in Paraparaumu
Primary contact
Peter Jackson
Postal address
PO Box 542
Paraparaumu
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100%"Wrote into the website on Sunday afternoon about a blocked drain, marked as non-urgent, but I was rung on Monday morning and although the blockage seemed to have subsided, they recommended that their plumber come to view which they did a little more than an hour later. All the equipment was used to clear however, after a few hours it was not cleared but identified either as an obstruction on one of the RoW properties or a blocked council main. KCDC came on the Tuesday morning and identified a… blocked main, a blast into the main trap had it all sorted in a few minutes.
Well done PJP and also to KCDC both whom came to the door to check everything was back to normal, yes it was and the site tided to our satisfaction."Peter Jackson responded:"Thank you Robin, that's great to hear. I'll pass your review onto our team as well. Appreciate your feedback. Kind regards Sonya Jackson"Rating by: Robin | Rating posted: 22nd Nov, 2021 | Contact: Terry | Job date: Nov, 2021Robin•22nd Nov, 2021•More details, one reply…
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100%"Peter Jackson is so professional and communication is always on point every step of the way. Everyone in the business is so awesome , such a pleasure to deal with Peter Jackson Plumbing :)"Peter Jackson responded:"Thank you so much Carlene, I really appreciate you placing your review, its always a pleasure to hear such lovely feedback. I will pass this onto the team, take care. Kind regards Sonya"Rating by: Carlene | Rating posted: 11th Nov, 2021 | Contact: cant remember name | Job date: Nov, 2021Carlene•11th Nov, 2021•More details, one reply…
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100%"Right from the moment Nikki answered the phone the service was just excellent. Brad came on time and did a great job, a lovely young man. Communication great from the start. Nikki keeping me informed when Brad would arrive. Can highly recommend Peter Jackson Plumbing ...Thank you very much. Kind regards Dawn"Sonya Jackson responded:"Thank you so much Dawn, that's lovely to hear. I really appreciate your feedback and I have passed this onto Nikki & Brad. Regards Sonya"Rating by: Dawn | Rating posted: 21st Oct, 2021 | Contact: Brad | Job date: Oct, 2021Dawn•21st Oct, 2021•More details, one reply…
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100%"What an awesome company to deal with from start to finish. Peter Jackson Plumbing were fantastic for the whole progress from the original call to the plumber coming out. They turned up when they said they would, Kerry was very friendly and efficient and just so good to deal with. I would highly recommend these guys."Peter Jackson responded:"Thank you so much Gareth, appreciate your fabulous review. I will also pass your compliments onto Kerry and the team. Kind regards Sonya Jackson."Rating by: Gareth | Rating posted: 5th Oct, 2021 | Contact: Kerry | Job date: Sep, 2021Gareth•5th Oct, 2021•More details, one reply…
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100%"I am a first time customer of Peter Jackson plumbing. On Thursday night I had water pouring out the kitchen light and bedroom lights. Because they are 24/7 I called them. Was given advice on what to do if I chose to wait until the morning. First thing Friday morning they turned up and stayed until the job was completed. Over the next few days they were called out 3 more times due to more burst water pipes. Each time they were on the job super fast. I believe they were genuinely… concerned about my situation and prioritized the situation over business. They had never dealt with me before but still the job was prioritized over and above expectations. They were professional but friendly from first point of contact right through to the tradesmen. I can't recommend them highly enough. Fantastic service all the way. Thank you so very much for being there for me in such a stressful situation"Peter Jackson responded:"Thank you so much for your amazing rating - really appreciate it Adrienne. I will also pass it onto the team. "Rating by: Adrienne Stevens | Rating posted: 2nd Jul, 2021 | Contact: Shadrach,Kerry and Brad | Job date: Jul, 2021Adrienne Stevens •2nd Jul, 2021•More details, one reply…
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100%"We had an issue with a leaky tap, and faulty handle. Peter Jackson plumbing were assigned to service the tap and were superbly organised, great communicators prior to and on the day. The tap was replaced without question, completed quickly with no mess left behind. The lovely plumber even took off his boots to do the work. Highly recommend PJ if you have a plumbing need - faultless for us."Sonya Jackson responded:"That is lovely to hear Nicolette, thank you so much."Rating by: Nicolette | Rating posted: 22nd Jun, 2021 | Contact: Unsure but he was superb | Job date: Jun, 2021Nicolette•22nd Jun, 2021•More details, one reply…
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98%"Phoned 8.45am pertaining failed insinkerator and by 10.45am new item installed including water filter cartridge delivered by supplier within 20 minutes of being ordered. Promptness of service was something to behold."Peter Jackson responded:"Thank you so much Kevin, great feedback - I will pass this onto the team as well at our next H&S meeting. Appreciate you taking the time to load your rating. Regards Sonya Jackson "Rating by: Kevin | Rating posted: 11th Jun, 2021 | Contact: Shedric | Job date: Jun, 2021Kevin•11th Jun, 2021•More details, one reply…
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100%"Super work done by the team and so tidy. So pleased with these guys "Peter Jackson responded:"Thanks so much Declan, appreciate your feedback - I will pass it onto the team as well. Regards Sonya Jackson"Rating by: Declan | Rating posted: 2nd Jun, 2021 | Contact: Peter Jackson & team | Job date: Jun, 2021Declan•2nd Jun, 2021•More details, one reply…
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98%"I've been a client of Peter Jackson Plumbing for nearly 15 years. They've dealt with everything from replacing my Dux Quest to sorting out a blocked toilet. They listen to what I need done, make practical suggestions if appropriate, keep me well informed throughout the job, and follow up afterwards to make sure I'm happy with what their work. On top of that, their people arrive right on time, are polite, and have a high standard of workmanship."Peter Jackson responded:"Wow - thank you so much Dee, I really appreciate your amazing feedback. We always enjoy working with you too. "Rating by: Dee | Rating posted: 25th May, 2021 | Contact: Peter Jackson Plumbing | Job date: May, 2021Dee•25th May, 2021•More details, one reply…
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100%"Having a dishwasher installed (not a plumber) on a Friday - disaster, there was a dodgy joint and pipe broke ...water everywhere ..aaargh!
Turned water off. Call To Peter Jackson plumbing - had someone on site within 90 minutes to define problem and allow me to have water over weekend. Then promptly back the next Tuesday ( 2 days earlier than scheduled) to properly install the dishwasher. Brad on checking what original installers had told him found that they were attempting connecting to… hot water outlet not cold...he fixed that as well.
Simply superb response and great comms from the Office team meant that i was always well informed and kept up to date informed. Moral of the story (for me)...if you doing stuff with water - get a (good) plumber!
Thank you team"Peter Jackson responded:"Thank you for your feedback Tony - much appreciated. I'll pass your compliments onto the team as well, it's always great to hear such great feedback."Rating by: Tony | Rating posted: 18th May, 2021 | Contact: Brad | Job date: May, 2021Tony•18th May, 2021•More details, one reply…
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98%"I have engaged Peter Jackson Plumbing on several occasions and found their
service and workmanship to be unfailingly outstanding."Peter Jackson responded:"Thank you Lorraine, we take pride in doing a great job and appreciate your compliments - I always pass on feedback to the staff so will pass on yours. Thanks again."Rating by: Lorraine | Rating posted: 26th Apr, 2021 | Contact: Nikki Vause was contact and organiser, Kerry the plumber | Job date: Apr, 2021Lorraine•26th Apr, 2021•More details, one reply…
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98%"Always receive great service from Peter Jackson Plumbing.
The service is prompt and so good to be able to relay the issue to office staff rather than leave a voice message and hope for the best.
Assigned plumber always arrives on or close to agreed time. Also a big plus in my book."Peter Jackson responded:"Thank you Lloyd, I have passed on your compliments and appreciate you taking the time to leave your feedback."Rating by: Lloyd | Rating posted: 14th Apr, 2021 | Contact: Name not given | Job date: Apr, 2021Lloyd•14th Apr, 2021•More details, one reply…
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98%"Fantastic service from emergency call with burst water tap connection in bath on a Saturday evening, to follow up a couple of days after work completed. All staff were very friendly, helpful, and a pleasure to deal with. A pity other trade organisations weren't as customer focused. "Peter Jackson responded:"Thank you Laurie for your fabulous feedback. always a pleasure to hear. "Rating by: Laurie | Rating posted: 26th Feb, 2021 | Contact: Can't remember the name of On Call Plumber | Job date: Feb, 2021Laurie•26th Feb, 2021•More details, one reply…
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100%"Very efficient and excellent work.
Have used Peter Jackson Plumbing several times.
This time my gas HWC failed after 25 years,
Came, helped mop up the wet carpet, took away the failed cyclinder and arranged to instal the new cyclunder while i was away on holiday.
Very happy and would throughly recomend them."Peter Jackson responded:"Always a pleasure to help, thank you so much Philip for taking the time to give us your rating. Trust you had a fabulous holiday!"Rating by: Philip | Rating posted: 22nd Feb, 2021 | Contact: Peter Jackson Plumbing | Job date: Feb, 2021Philip•22nd Feb, 2021•More details, one reply…
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95%"Who knew having flushing toilets is such a luxury?
Thank you so so much Nikki, for arranging the right people to get us flushing again. Peter Jackson Plumbing arrived early, rang back with information when they said they would and arranged for our water tank to be supplied with water. All the staff I dealt with were professional, polite and helpful.
I haven't received an invoice as yet so cannot comment on the price. Previous reviews indicate that it will be reasonably priced.
"Peter Jackson responded:"Thank you Lesley - appreciate your rating.... I also appreciate flushing the toilet!"Rating by: Lesley | Rating posted: 6th Feb, 2021 | Contact: Peter Jackson Plumbing | Job date: Feb, 2021Lesley•6th Feb, 2021•More details, one reply…
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100%"Peter Jackson Plumbing were fantatsic. They turned up when they said they would, Kerry was very friendly and efficient and just so good to deal with.
We would highly recommend these guys."Rating by: Jan | Rating posted: 28th Jan, 2021 | Contact: Kerry | Job date: Jan, 2021Jan•28th Jan, 2021•More details…
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100%"I have used PJ Plumbing many time. No matter who arrives the quality, communication and standards are always second to none. Tuesday was no exception for what must be the neatest and cleanest install of an Infinity system I have ever seen. 24 hour call out is just a good. When you find you drains blocked and water goes no where apart from your garden they do an amazing job, but more importantly make the effort to fix the problem not just mask it. I Cant recommend enough."Peter Jackson responded:"Thank you so much Peter for your kind words, I will pass your compliments onto the attending Plumbers, enjoy your new hot water system."Rating by: Peter | Rating posted: 14th Jan, 2021 | Contact: Peter Jackson Plumbing | Job date: Jan, 2021Peter•14th Jan, 2021•More details, one reply…
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100%"Thank you so much for the work you did on my house. You fixed the leak promptly and my gas oven working again. Kerry was quick and professional and the bill was excellent value for money. The communication was excellent - Nicky kept me posted and was friendly and polite.
Thank you "Rating by: Samantha | Rating posted: 9th Jan, 2021 | Contact: Siren Ebbett | Job date: Jan, 2021Samantha•9th Jan, 2021•More details…
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0%"WARNING about this organisation if you have a disagreement.
This company did some work for my business which is located at my residential address. They cut a hole in my driveway and at the end of the day just pushed dirt into it. I then got an email saying I had to pay extra to get the hole filled back up.
I expressed dis-satisfaction that I was not told about this before the hole was created at which I was told the problem would be rectified at no additional cost.
Some employees came… and did the work and then I got sent an invoice including the cost of fixing the hole.
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I was told I had to pay this even though I had a written email from this company saying I didn’t. I expressed my concern about this via email and was told I had to pay.
I ended up taking this company to the disputes tribunal over this. Which Peter Jackson Plumbing Limited never showed up for - and the tribunal decided via this process that I was NOT liable to pay for the re-concreting.
I have numerous un-replied emails from this company and was shown a lack of respect when they didn’t even bother showing up to the disputes tribunal. And to add on to this I even have a voice message left on my phone & received an hour before the tribunal hearing time – recommending that I don’t go.
My experience managing this disagreement is BY FAR some of the worse customer service I have ever had in my life!
Very grateful for the NZ ministry of justice in this one and their ability to settle disagreements & in this case decide my "side of the story" made me not liable for the payments #knowyourights!
I felt my experience with this company was unfair and unreasonable.
Also, for anyone reading this - both sides of the story were heard at the tribunal as Peter Jackson plumbing limited had sent through theirs via email - even they they didn't show up.
Additionally I also recommend if you are in a similar situation to me to get everything in writing! I.e. in this case email
As mentioned i have emails that haven't been replied to sent to Peter Jackson plumbing limited [even though they reply super quick in here]. And they were very persistent in wanting me to discuss matters on the phone.
However if you have disagreements, it's my experience that getting everything in writing is invaluable (& arguably needed) when disagreements need intervention from a moderator I.e in this case a judge at a disputes tribunal.Office Manager responded:"Good morning Ryan. Thanks for your feedback although disappointing. As most people will understand, a story always has two sides and ours is very different to what you have noted above. I do not feel the need to defend many of the un-truthful points you have made above as I believe our reputation on the Kapiti Coast speaks for itself for the last 23 years, however I will note the following; - You accepted an estimate and the final invoice was within the 10-15% which an estimate can move. - The estimate was for a sump and Peter met you on site to advise how the job would progress, which involves a hole being dug. We recommended a specialist to repair the driveway which you did not want so we happily returned and did the repair ourselves. - You refused to pay any amount over what was estimated. - We phoned the tribunal and yourself to advise that the owner was unwell and as per the courts instruction in this Covid-19 environment, we were not to attend if unwell. We wish you all the best and are always more than happy to have a discussion about a job, you have never called or been into the office to discuss the job, we are always fair and reasonable and happy to have a discussion. "Rating by: Ryan Cartlidge | Rating posted: 9th Jan, 2021 | Contact: Peter Jackson Plumbing Limited | Job date: Sep, 2020Ryan Cartlidge•9th Jan, 2021•More details, one reply…
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100%"Had an emergency call out for a gas hot water
problem, the team arrived in under 45 minutes.
problem was diagnosed and a temporarily fixed on the spot. soon after a quote was supplied and
agreed upon and work carried out promptly. they
also highlighted a compliance issue with the system which the original installer missed. Again this was promptly resolved. Have used a few plumbing companies on the coast, and Peter Jackson plumbing has by far been the most professional, organised and… reliable I have used. cannot fault their customer service, prompt emails and someone friendly always answered the phone. would highly recommend to others."Peter Jackson responded:"Thank you so much Mark for your fabulous feedback, much appreciated. "Rating by: Mark | Rating posted: 7th Jan, 2021 | Contact: Soren Jackson | Job date: Nov, 2020Mark •7th Jan, 2021•More details, one reply…
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100%"We were very pleased with the communication firstly with Nikki advising on kitchen and laundry taps requirements & arranging a suitable time. Also ringing us on the day advising of an hour delay was very much appreciated. Then the friendly polite & efficient plumber arrived and completed removal of old taps and new installations within an hour. All tidy afterward. Once again, as we have used Peter Jackson Plumbing before, very good service and will use again. "Rating by: Denise | Rating posted: 30th Dec, 2020 | Contact: Nikki then A.....(the actual plumber) | Job date: Dec, 2020Denise•30th Dec, 2020•More details…
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100%"Ok so no one wants or needs a leaking water cylinder just before Xmas. Electricians in first to assess. Then it becomes a plumbing issue. 6yr old cylinder is kaput and person dealing with it in the office at Peter Jackson Plumbing is all over it talking to owner and us and her team Exellent. Within 24 hours new cylinder located and transported to us waiting for plumber 'and' installed! Excellent and professional plumber with our new water cylinder heating up as i write this. What was a huge… stress nah not when you got excellent people on your side. Very grateful to everyone involved who were able to fit us in at short notice and sort out asap. The plumber is awesome was thorough, great communicator, very professional. Definitely recommend and thank you very much."Sonya Jackson responded:"Thank you so much Peri, its a pleasure to help out - Merry Christmas to you and your family. All the very best from the team at Peter Jackson Plumbing. :)"Rating by: Peri | Rating posted: 23rd Dec, 2020 | Contact: Nikki | Job date: Dec, 2020Peri•23rd Dec, 2020•More details, one reply…
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100%"We recently contacted Peter Jackson Plumbing for a quote for an Infinity hot water system. Peter came round promptly, listened to our situation and was very helpful with advice and explaining how it would work. He was thoroughly professional and we were extremely impressed. The quote arrived the following day and Peter had outlined exactly what he wanted the workmen to do including tidying up. The job started exactly on the day as per the quote and the workmen were very efficient, polite and… tidy. We were delighted with the job and with any follow up we needed. We were also very impressed with the office staff who were very knowledgeable and approachable. Highly recommend using Peter and his crew A+"Peter Jackson responded:"Thank you Michele, always enjoy getting a compliment for the team and I will pass this on :)"Rating by: Michele | Rating posted: 22nd Nov, 2020 | Contact: Peter Jackson | Job date: Oct, 2020Michele•22nd Nov, 2020•More details, one reply…
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100%"Prompt, polite and efficient. Plumber let us know what was involved and how long it would take prior to doing the work. Cant recommend highly enough."Peter Jackson responded:"So lovely to hear Anthony - thank you so much."Rating by: anthony | Rating posted: 18th Nov, 2020 | Contact: Peter Jackson Plumbing | Job date: Nov, 2020anthony•18th Nov, 2020•More details, one reply…
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100%"We had outstanding service from Peter Jackson Plumbing Ltd when our insinkerator started leaking. They got a person to us as quickly as possible. The plumber who came to do the installation was very pleasant, thoroughly professional, installed the new insinkerator and did a 100 percent clean up job. He left the work area spotless and took all rubbish relating to the job away. I can't speak highly enough of the excellent service from the office and the plumber who did the work. 5-stars plus… experience for me."Rating by: Elisabetta | Rating posted: 13th Aug, 2020 | Contact: Tayla | Job date: Aug, 2020Elisabetta•13th Aug, 2020•More details…
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100%"We sprung a leak at 3.50pm, rung Peter Jacksons, spoke to Sonya and she said she would get someone there shortly. She rung back a few minutes later and within 15 minutes of that call, we had a plumber here, excellent service and job done. Highly recommend them."Rating by: Kevin | Rating posted: 21st Jul, 2020 | Contact: Sonya | Job date: Jul, 2020Kevin•21st Jul, 2020•More details…
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100%"Peter Jackson Plumbing was advised of a leak in the mixer tap in our ensuite shower at around 8.15am, and while it was not an urgent matte, a plumber was on site within about an hour. He located the problem quickly and advised that a replacement part for the tap was needed. He obtained the part from a local plumbing supplier and fitted it all within about 30 minutes. The tap was tested and found to be working normally with no leaks. Very impressed with the quick response and work carried out… by the plumber. As in the past, I again recommend Peter Jackson Plumbing."Rating by: Keith | Rating posted: 16th Jul, 2020 | Contact: One of the Plumber team | Job date: Jul, 2020Keith•16th Jul, 2020•More details…
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95%"The new overflow pipes and lower inlet pipes worked a treat in the latest downpour. We are very happy with the outcome. Thanks for the great advice Peter."Rating by: Peter | Rating posted: 14th Jul, 2020 | Contact: Peter Jackson | Job date: Jul, 2020Peter•14th Jul, 2020•More details…
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100%"We have used Peter Jackson Plumbing three times in recent times. A leaking water pipe under the hot water cylinder, an underground broken water pipe, to reroute and bring up to spec the water pipes to our sleep-out and reroute the hose tap before we laid the new concrete paths.
Excellent work. Timely and very professional. Where I don't have skilled knowledge, I rely on people to be honest and to tell me in a straightforward way what is happening and what needs to be done to fix it; along… with options if there are any. Shout out also to to Soren for her organising and communication.
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Peter Jackson Plumbing and the team have never let me down. I would recommend them for skill, work ethic, dependability and communication.Rating by: Diana | Rating posted: 13th Jul, 2020 | Contact: Peter Jackson Plumbing | Job date: Jul, 2020Diana•13th Jul, 2020•More details…
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100%"The 19 year old gas central heating had failed, just before the house was due to go to new owners, in the middle of winter. The team at Peter Jackson Plumbing kept me sane, and ordered parts, and prepared a quote for a full replacement. The gasfitter ultimately discovered a stuck gas valve, which needed freeing-up. No massive cost, and it was complete and working just a few hours before handover of the house. Their skill and care really saved my bacon. I would absolutely recommend them!"Peter Jackson responded:"Thank you Adrian for your great feedback, much appreciated. All the best with your move."Rating by: Adrian | Rating posted: 11th Jul, 2020 | Contact: Soren Ebbett | Job date: Jul, 2020Adrian•11th Jul, 2020•More details, one reply…
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100%"This is the third time we have used Peter Jackson Plumbing and we would not go back to anyone else. There were two jobs this time, firstly a leaking tap which Brad soon fixed and then the main job which was a leak in the roof associated with the exhaust pipe from the stove expelair. Over a 12 year period this is the third time there has been a problem in this area. The first two occasions we used other plumbers who claimed to have fixed it and sent us very healthy bills. This time Brad… initially did not even have to go on the roof, he stood on the drive looked at the roof and told us the flashing was incorrect. He ordered the required parts, returned and did a very professional job of installing the correct flashing. Since then we have experienced bouts of very heavy rain and wind and absolutely no problems. And the bill when it came did not make our eyes water. There the only ones for us."Peter Jackson responded:"Thank you again Aylwyn for your lovely feedback, we never get tired of hearing that we have solved an issue. Regards Sonya"Rating by: Aylwyn | Rating posted: 3rd Jul, 2020 | Contact: Brad | Job date: Jun, 2020Aylwyn•3rd Jul, 2020•More details, one reply…
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100%"Soon after arriving on the Kapiti Coast about 18 years ago we needed a plumber and we have stayed with Peter Jackson Plumbers since that time. On May 25 Peter Jackson Plumbing attended our property again to instal a bew wash tub and piping in pteparation for a new washing machine. The young man who attended was very efficient and carried out the work to a high standard a standard that we have experienced each time we have needed plumbing work done. Having had contact with both office staff and… plumbers at Peter Jacksons I have found them to be extremely helpful and a credit to the company they work for. An excellent team all round. Thank you for the continued high delivery of your work."Rating by: John | Rating posted: 27th May, 2020 | Contact: Josh | Job date: May, 2020John•27th May, 2020•More details…
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100%"The plumber arrived as expected and replaced a faulty toilet vanity tap quickly and efficiently. While doing the work we asked him to check slow draining of the vanity waste. He suggested a solution (a vented trap) and we asked him to install one. Although he didn't have one in his van, he offered to go back to his workshop and pick one up, which he did within 10 minutes and a 5 minute install. Problem solved. The plumber was very friendly and helpful and an asset to Jackson Plumbing."Rating by: Keith | Rating posted: 30th Apr, 2020 | Contact: Duty plumber | Job date: Apr, 2020Keith•30th Apr, 2020•More details…
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98%"Once again an excellent job by Peter Jackson Plumbing sorting out a blocked drain for me. Always responsive and their staff always go a great job. You always keep using the good trades people when you find them. Thanks again."Rating by: Jeremy | Rating posted: 22nd Apr, 2020 | Contact: Soren Ebbett | Job date: Apr, 2020Jeremy•22nd Apr, 2020•More details…
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100%"Really impressed with Peter Jackson Plumbing service, we had a semi blocked drain and we also needed a new tap installed to our dog area. They were on time and very professional, and we were very impressed with the quality of their workmanship."Peter Jackson responded:"Thank you so much Robyn for your compliments, it is always a pleasure to work with you."Rating by: Robyn | Rating posted: 3rd Apr, 2020 | Contact: Peter | Job date: Mar, 2020Robyn•3rd Apr, 2020•More details, one reply…
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93%"Another great job by this firm. The young man who did the bulk of the work on refreshing our loo with new basin etc was awesome. Also, installed with help of another of the crew to get a new laundry tub lifted into place. "Peter Jackson responded:"Thank you Sandi for your compliment, I will pass that onto the Plumbers who attended. We appreciate you taking the time to give us a rating. Take care and stay safe."Rating by: Sandi | Rating posted: 2nd Apr, 2020 | Contact: Peter Jackson & staff | Job date: Mar, 2020Sandi •2nd Apr, 2020•More details, one reply…
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100%"Thank you guys so much for your quick response during COVID-19 lockdown. Your recommendation to phone Electra LOSTPOWER first was fantastic. They were there in 30mins. Hot water restored in the morning as they said. Have never used anyone else apart from you guys because you’re simply exceptional. Thanks for being you! Highly recommend to everyone. Always there when needed. Always professional from the phone call to the job completion. "Peter Jackson responded:"It's always a pleasure a help Adrienne - great to see Electra got there so quickly and your issue resolved. We really do appreciate your loyalty to Peter Jackson Plumbing, thank you. Stay safe."Rating by: Adrienne Clarke | Rating posted: 2nd Apr, 2020 | Contact: Sorren | Job date: Apr, 2020Adrienne Clarke•2nd Apr, 2020•More details, one reply…
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100%"A leak in an old toilet. New suite installed as soon as was possible. An excellent tradesman with excellent advice. Follow up on job via email and phone. Extremely happy customer ????"Peter Jackson responded:"Thank you Joss, I appreciate your kind words, and I will pass your feedback onto our plumber who attended, as well as our office manager. Take care and stay safe over the coming weeks."Rating by: Joss | Rating posted: 26th Mar, 2020 | Contact: Mark Hickman | Job date: Mar, 2020Joss•26th Mar, 2020•More details, one reply…
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100%"Great service, phoned in the morning and job completed same day. Young man who took my call was awesome and kept me up-to-date on arrival time of plumber. Best service ever"Peter Jackson responded:"Thank you so much Catherine for your compliments, we always relish a job well done and a satisfied client. Take care and stay safe."Rating by: catherine | Rating posted: 26th Feb, 2020 | Contact: can't remember name but very nice man | Job date: Feb, 2020catherine•26th Feb, 2020•More details, one reply…
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98%"Very happy with the service and job done, we where very worried when we heard we had a water leak near the fence line, as we are away for long periods of time Peter Jackson came out and found the problem, thay even took photos so I could see for myself what caused the leak.
Fast efficient and reliable, we have used Peter Jackson Plumbing in the past and have been very happy with the quality of work done, in case of emergencies they are the plumbers I always ring first.
Good… communication and advise definitely 5 stars."Peter Jackson responded:"Thank you so much David, really appreciate your feedback and compliments. I will pass this onto Peter. Thanks again Sonya"Rating by: David | Rating posted: 7th Feb, 2020 | Contact: Mark Hickman | Job date: Feb, 2020David•7th Feb, 2020•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
100%"I was VERY impressed with Brad, he had all the patience in the world with me, as I lip read he made sure he faced me when talking to me, he never once made me feel like if he had another job to get to, that I was taking more time than I planned to, especially given the job he ended up doing here with our previous leak was not what I had rang about initially, I had rung about a cold tap not working since then, but the tap made a liar of me and worked, as did the kitchen sink, clearing itself, so… I am very grateful for the time given, your description is very good detail, and so far the dehumidifier has produced half container of water.
Thank you also to Mark who once he knew from me ringing plumber had not come for original time and date, kept me in touch with what was happening hence why I have ignored not knowing the first day and given good marks for communication afterwards."Peter Jackson responded:"Thank you so very much for your wonderful feedback Gabriel, I will certainly pass it onto Brad and Mark."Rating by: Gabriel'e | Rating posted: 29th Jan, 2020 | Contact: Brad | Job date: Dec, 2019Gabriel'e•29th Jan, 2020•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Peter Jackson Plumbing and Gas fitting have worked with us (landlords) for nearly twenty years. Reliable, friendly, quality work done at a reasonable cost. On all types of jobs large and small. Plumbing issues can occur at anytime, and they've been accommodating in those situations too. And they've always been respectful to our tenants, keeping them in the loop as well. So everyone is happy!"Peter Jackson responded:"Thanks so much Dave, we appreciate all your ongoing work. "Rating by: dave | Rating posted: 15th Jan, 2020 | Contact: Sonya Jackson | Job date: Jan, 2020dave•15th Jan, 2020•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"A call out during the weekend that was
1. promptly answered and
2.Turned up quicker than promised
was just fantastic. Kieran kept us informed of progress and how he was going to resolve our issue.
Great service and I highly recommend."Rating by: Murray Newman | Rating posted: 14th Jan, 2020 | Contact: Kieran | Job date: Jan, 2020Murray Newman•14th Jan, 2020•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We've used Peter and his team for all our plumbing and gas requirements since 2010. Their service is consistently the best; great communications, efficiency and a real sense of pride in delivering what the Customer needs. Thanks"Peter Jackson responded:"Thank you so much Suzanne for your kind words. I will also pass this onto our team as well. All the very best for Christmas and 2020. Thanks again Sonya Jackson"Rating by: Suzanne | Rating posted: 9th Dec, 2019 | Contact: Peter Jackson | Job date: Dec, 2019Suzanne•9th Dec, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Fast, efficient and reliable. What more can you ask from a plumber? Oh and well mannered!
Thanks for your professional service.
Simran "Peter Jackson responded:"Thanks for your awesome feedback Simran :)"Rating by: Simran Singh | Rating posted: 9th Dec, 2019 | Contact: Peter Jackson | Job date: Dec, 2019Simran Singh•9th Dec, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Due to house renovations and distinct lack of guttering system our water tank ran dry and burnt out our pump. not ideal to say the least but one call to Mark from Peter Jackson plumbing had Kieran attend site to remove existing pump and install a loner until new one could be sourced that same day!! I would recommend this company without any hesitation.This people is how you run a company. "Sonya Jackson responded:"Thank you so much for taking the time to give us such a fantastic review, you will be pleased to know we are sending Peter off on a 2 day course on pump standards / NZQA to gain further qualifications and to share this knowledge with our team!"Rating by: Matthew | Rating posted: 8th Nov, 2019 | Contact: Kieran and Mark | Job date: Nov, 2019Matthew•8th Nov, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I awoke at 12.30am to what sounded like Niagara Falls in my ceiling cavity. I was pretty alarmed and was lucky enough to get through to Sonya and Peter who were busy trying to sleep after another long day of serving similar customers. Sonya talked me through finding Toby ("Who's Toby?") as I'm not a DIY kinda gal and sorting things until someone could come in the morning. Total super stars, very kind and over-and-above service. Thank You from Ms Nemo."Sonya Jackson responded:"Thank you so much for the fabulous feedback Gina, you did a great job finding, and turning off your toby at 12.30 at night! :)"Rating by: GG | Rating posted: 8th Nov, 2019 | Contact: Sonya Jackson | Job date: Nov, 2019GG•8th Nov, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Great! Very prompt response, work undertaken professionally and thoroughly by the plumber, excellent communication with office. Thanks!"Sonya Jackson responded:"Thank you so much Peter for your fantastic rating and feedback, we appreciate you taking the time to do so, thanks again"Rating by: Peter | Rating posted: 24th Oct, 2019 | Contact: Soren Ebbett | Job date: Oct, 2019Peter•24th Oct, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"An exceptionally good experience for something that could have been stressfull. From coming in to do the quote/estimate to completion of the job all tradesmen notified the time of arrival and arrived on time with another phone call if they had been delayed. Communication was excellent while they were on site with good consultation all the way through. The workmanship was great and we are delighted with the result. We have and will continue to recommend Peter Jackson plumbing to other people."Sonya Jackson responded:"Thank you so much Alan for your incredible feedback, I have taken this into our team H&S meeting to share with everyone. Thanks again for taking the time to give us your feedback, much appreciated."Rating by: Alan | Rating posted: 15th Oct, 2019 | Contact: Soren Ebert | Job date: Oct, 2019Alan•15th Oct, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Fantastic service & communication. Quote was done quickly and efficiently. Work was completed to a very high standard and with a very high level of professionalism. Would not hesitate to highly recommend to everyone"Sonya Jackson responded:"Thank you so much Sue, appreciate you taking the time to give us your rating. I have taken your review into the office team meeting to share with the office team and encourage them on their part in giving great service. Thanks again, and thanks in advance for your recommendation."Rating by: Sue | Rating posted: 27th Sep, 2019 | Contact: Peter Jsckson Plumbing | Job date: Aug, 2019Sue•27th Sep, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I’m incredibly happy with both Peter Jackson plumbing's service and work – honestly I’m blown away with the business.
THey were clear in your communication around when the plumber would be there and then Peter, who attended site yesterday was bang on time and ready with the brief information I had provided. His workmanship was excellent and he’s a bloody nice guy as well.
I expressed to him my thanks for his work and the fact Peter Jackson plumbing did what they said they'd do –… it’s a really simple thing to treat your customers as well as they have already but we didn’t have this experience with other companies we had reached out to. I am really impressed and excited to continue using and referring Peter Jackson plumbing.
"Sonya Jackson responded:"Thank you so much Brent for your fabulous feedback, Peter and I have been away for a couple of weeks and to come back to some great reviews on NoCowboys is fantastic. I have passed this feedback on to the office staff and Peter is bringing it into the H&S meeting. Thanks for taking the time to give us your feedback, much appreciated."Rating by: Brent | Rating posted: 25th Sep, 2019 | Contact: Mark Hickman | Job date: Sep, 2019Brent•25th Sep, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Superb service & communication. Faultless. Highly recommended. Very reasonable pricing.
Toilet removal & disposal plus subsequent reinstall amidst other tradies. Very reliable. Won't hesitate to use again."Peter Jackson responded:"Thank you so much for your kind Comments Rachel, it is much appreciated and we love passing this feedback onto our team. "Rating by: Rachel | Rating posted: 19th Sep, 2019 | Contact: Rachel McGillivray | Job date: Sep, 2019Rachel•19th Sep, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Always a fast response and very good communication. I can rely on this company to respond quickly and sort out the problem efficiently and professionally. This is really important to me as a landlord as when tenants call with a problem I have the confidence that Peter Jackson will sort it out. They are happy co- ordinating with the tenant directly. Really happy with this company and recommend to anyone."Peter Jackson responded:"Thank you Lou, we really appreciate you taking the time to place this feedback. Our team will be thrilled to hear this."Rating by: Lou | Rating posted: 18th Sep, 2019 | Contact: Peter Jackson plumbing | Job date: Sep, 2019Lou•18th Sep, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%"Fantastic from start to finish. Rung in the morning and requested a plumber to fix my leaking toilet. Within 4 hours it was fixed. Throughly recommend this business. Thank you Peter Jackson Plumbing. Gold stars *****"Peter Jackson responded:"Thanks Nikki, much appreciated, glad we got it sorted for you."Rating by: Nikki | Rating posted: 31st Jul, 2019 | Contact: Brad | Job date: Jul, 2019Nikki •31st Jul, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80% -
100%"
The guy who came went above & beyond to do a better install than I thought possible - so I was super impressed.
The fact you were able to send someone so quickly was also amazing & appreciated."Peter Jackson responded:"Thank you Reade, we love to hear this and it is great to be able to pass this on to our staff."Rating by: Reade | Rating posted: 18th Jul, 2019 | Contact: Peter Jackson plumbing | Job date: May, 2019Reade•18th Jul, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
85%"Once again Peter Jackson were able to promptly deal with our toilet problems. The staff were friendly the work was done well. I have used the firm many times and they are always my first choice. They probably won't be the cheapest but I want quality work from a firm I can rely on. Thanks again."Peter Jackson responded:"Thank you Jeremy, we certainly like to make sure our workmanship is to a very high standard. Thanks for the great feedback !"Rating by: Jeremy | Rating posted: 16th Jul, 2019 | Contact: Mel Herridge | Job date: Jul, 2019Jeremy•16th Jul, 2019•More details, one reply…
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 70% -
100%"Great service from the first point of contact. Clear communication, transparent pricing and always on time. Have used several times and I have always been impressed. If only all tradies were like this...!"Peter Jackson responded:"Thank you Katy, we love hearing this feedback as we feel communication is very important in the service / trade industry. Thanks for taking the time to place feedback."Rating by: Katy | Rating posted: 8th Jul, 2019 | Contact: Keiran | Job date: Jul, 2019Katy•8th Jul, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"I always use Peter Jackson Plumbing. I've had several situations where I needed a super speedy response and they've always come through for me. The work is always high quality and they do what they say they're going to do, when they say they're going to do it and all their staff are professional and helpful. Haven't used anyone else (nor do I intend to) so I can't give comparative feedback on pricing - I just know I get what I want, when I want it and there's never any need for a follow-up.… Proabably the best tradie outfit I've used. Thanks Peter, Sonya and to your team."Rating by: Iain | Rating posted: 4th Jun, 2019 | Contact: Henry and Peter | Job date: May, 2019Iain•4th Jun, 2019•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
100%"We had a sewer pipe issue on Easter Sunday and would have been lost without the help of Sonya and her team! Incredible communication, support and service throughout the whole experience. "Rating by: Siobhan | Rating posted: 21st May, 2019 | Contact: Sonya Jackson | Job date: May, 2019Siobhan•21st May, 2019•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"these guys rock.They routinely go the extra mile and they are kind and considerate. Their work is impeccable"Rating by: Rozellia | Rating posted: 12th Apr, 2019 | Contact: Rozellia | Job date: Feb, 2019Rozellia•12th Apr, 2019•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"All colleagues - from the Office to the plumbers on the ground -are first rate and extremely helpful"Rating by: Christopher | Rating posted: 12th Apr, 2019 | Contact: Sonya Jackson | Job date: Apr, 2019Christopher•12th Apr, 2019•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Brad done an awesome job with my partially blocked pipes in well under an hour. This was amazing as I had had 2 other plumbers in on different days a few weeks before who clocked up over 2 hours between them and the job was obviously beyond them. Many thanks Brad and Peter Jackson Plumbing for a job well done. "Rating by: Violet | Rating posted: 5th Apr, 2019 | Contact: Brad | Job date: Mar, 2019Violet•5th Apr, 2019•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"The service from Peter Jackson Plumbing has been consistently good over many years. Recently they came to the rescue and resolved issues with blocked drains and wear and tear on washing machine hoses. The initial phone call through to the plumber on site has been delivered with care and courtesy. The advice and guidance has been consistently good and the work completed to a high standard. This feedback reflects good experiences over many years and I would not hesitate to reccomend their… services if you want repairs or new installs. The end result has always been high quality and robust over time."Rating by: David | Rating posted: 28th Mar, 2019 | Contact: Peter Jackson Plumbing Team | Job date: Mar, 2019David•28th Mar, 2019•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Peter Jackson Plumbing came to our rescue on a Summer Saturday afternoon when we dug through our water main. They arrived on schedule, a very calm, positive staff member. Fixed our pipe & checked that everything was in order before he left. Given that it was Saturday & after hours I thought the charges were very reasonable. Highly recommend & wouldn't hesitate to call again."Peter Jackson responded:"Good afternoon Rachel, thank you so much for your lovely compliment, I will pass this on. Thank you also for taking the time to do so, much appreciated. Sonya Jackson"Rating by: Rachel | Rating posted: 18th Mar, 2019 | Contact: Sonya | Job date: Feb, 2019Rachel•18th Mar, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Excellent service from first phone call to completion of job. "Peter Jackson responded:"Thank you Fliss, appreciate your feedback, I have passed it onto the staff. Thanks again. Sonya Jackson"Rating by: Fliss | Rating posted: 15th Mar, 2019 | Contact: Gary | Job date: Mar, 2019Fliss•15th Mar, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We have used Peter Jackson Plumbing on a few occasions over the last decade and have always had excellent service. We recently had to replace our hot water cylinder and as always, Shadrach was very thorough and courteous, he explained everything he was going to be doing beforehand, quietly got on with the job and ran me through everything once the installation was complete."Sonya Jackson responded:"Thank you so much Moira, I really appreciate your feedback and you taking the time to do so. We look forward to working with you again should you need our services. Kind regards Sonya Jackson"Rating by: Moira | Rating posted: 12th Mar, 2019 | Contact: Shadrach | Job date: Mar, 2019Moira•12th Mar, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I contacted them with a small emergency and within the hour they had organized a time to assist. In the event, they were able to come even sooner which worked out very well. The person I dealt with to arrange the assistance was friendly and courteous and the person who came to fix the pipe was polite and capable. They kept me informed throughout the process."Sonya Jackson responded:"Thank you so much Ann, thats lovely to hear. I have passed on your feedback. Appreciate that. Kind regards Sonya Jackson"Rating by: Ann | Rating posted: 8th Mar, 2019 | Contact: Melissa Herridge | Job date: Mar, 2019Ann•8th Mar, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We always find Peter Jackson Plumbing respond really fast and get the job done efficiently. Henry, who did the work, answered all my questions, explained what was going on and did a great job - a really nice guy!"Peter Jackson responded:"Thank you so much for your lovely feedback, really appreciate you taking the time to do so Vicky. "Rating by: Vicki | Rating posted: 22nd Feb, 2019 | Contact: Henry | Job date: Feb, 2019Vicki•22nd Feb, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"This is one of the most professional plumbers I've dealt with in the welly region. The plumber who came to site was not only knowledgeable but very good at explaining the work being done, the benefits, the options and recommendations that were helpful and also offered options that saved costs. I highly recommend the team because they are going to get the job done right!""Peter Jackson responded:"Thank you Mark, really appreciate you taking the time to load your feedback, and your fantastic recommendation. We look forward to working with you again in the future if you have any Plumbing, Gasfitting or Drainlaying requirements."Rating by: Mark | Rating posted: 14th Feb, 2019 | Contact: Peter Jackson | Job date: Feb, 2019Mark•14th Feb, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
88%"This is one of the most professional plumbers I've dealt with in the welly region. The plumber who came to site was not only knowledgeable but very good at explaining the work being done, the benefits, the options and recommendations that were helpful and also offered options that saved costs. I highly recommend the team because they are going to get the job done right!"Rating by: Mark | Rating posted: 14th Feb, 2019 | Contact: Peter Jackson | Job date: Feb, 2019Mark•14th Feb, 2019•More details…
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 80% -
98%"We had a serious problem with sewage overflowing which Peter and team
acted upon immediately. We were leaving on that particular day for holiday so had
to leave it totally in their hands. It involved the council whom they contacted and by the following morning it was all cleaned up . It was worrying as had affected neighbours but Peter Jackson team did an amazing fast job of it. I couldn't recommend them more. Was very impressed and grateful
"Peter Jackson responded:"Thank you so much for your feedback Helen, appreciate you taking the time to do so. Sonya Jackson Peter Jackson Plumbing Ltsd"Rating by: Helen | Rating posted: 31st Jan, 2019 | Contact: Peter Jackson | Job date: Jan, 2019Helen•31st Jan, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 100% -
100%"These guys are the best! So efficient; turned up on time (which was shortly after we rang them), diagnosed the problem, and fixed it - then cleaned up the mess and filled in the hole in the ground. Our pipes were full of sand; they got rid of it and now everything is working again."Sonya Jackson responded:"Thank you so much Jeanie for taking the time to leave a rating for Peter Jackson Plumbing on NoCowboys. We value and welcome any input from our customers because it helps us fine-tune and improve our service going forward. And that has to be good for all our clients! We look forward to working with you (and your friends and family if they need us) in the near future. Thank you again. Kind regards Sonya Jackson Peter Jackson Plumbing Ltd "Rating by: jeanie | Rating posted: 29th Jan, 2019 | Contact: Not sure | Job date: Jan, 2019jeanie•29th Jan, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We arrived home from holiday on Wednesday morning to be greeted with water running out from every door and the house awash - every room. I had heard radio ads for Peter Jackson on the radio over Christmas so rang them. Neil said he would get back to me in 2 minutes and he did. A plumber arrived sooner than the 45 minutes promised and sorted the short term problem. He was professional, reassuring and gave us good advice as to where to from here. In short these guys are superstars. "Peter Jackson responded:"Thank you Shelly, fabulous compliment and feed back. I will add this to the team meeting notes and pass onto the staff. Regards Sonya Jackson"Rating by: Shelly | Rating posted: 20th Jan, 2019 | Contact: Neil | Job date: Jan, 2019Shelly•20th Jan, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I contacted Peter Jackson Plumbing to replace a kitchen tap for an older woman for whom I have an EPOA. I was present when the work was done and I have high praise for the courtesy and kindness to my cousin of the young trades-person, Josh, who came on time and quickly finished the job for her. Josh then contacted the office to make an appointment for me to have some work done at my home close by. I could see that this firm works as a team and Josh was given this supplementary job too. Through… his quick action on site he identified a problem with my water supply and this firm contacted the KCDC and they followed through with ensuring the matter was rectified AND my small plumbing job was completed that day. In reading the "small print" I am happy to see this firm strongly supports apprenticeship programmes - these young people are learning from the best if Josh is an indicator of their trainers and trainees!"Peter Jackson responded:"Thank you so much Michele for taking the time to leave a rating for Peter Jackson Plumbing on NoCowboys. We value and welcome any input from our customers because it helps us fine-tune and improve our service going forward. And that has to be good for all our clients! We look forward to working with you (and your friends and family if they need us) in the near future. Thank you again. Kind regards Sonya Jackson Peter Jackson Plumbing Ltd "Rating by: Michele Ness | Rating posted: 10th Jan, 2019 | Contact: Josh | Job date: Jan, 2019Michele Ness•10th Jan, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I have used Peter Jackson plumbing on a number of occasions for over 5 years now.
They are courteous, prompt and always do a high quality job. Over the years they have repaired the toilet outflow which was badly affected by ground subsidence. They unblocked the waste outflow the day before Christmas 2017 and a few days ago repaired a badly leaking tap line. I would certainly recommend this company to anyone needing a high quality, reasonably priced, reliable plumber."Peter Jackson responded:"Thank you David, we appreciate you taking the time to give this feedback. It is great to hear and pass on to the team. From Peter Jackson Plumbing."Rating by: David | Rating posted: 7th Jan, 2019 | Contact: Not sure of plumber's name. Email contact with Sonya & Soren. | Job date: Jan, 2019David•7th Jan, 2019•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"I have been using Peter Jackson Plumbing for years for my home, for big and small jobs. Over the years, they have replaced all of my dux quest piping, replaced fittings, fixed leaks, cleared blockages, and more.
I trust their advice, particularly Peter's. They arrive on time, confirm what they are going to do before they do it, and do a great job. On the rare occasion that things don't go to plan (that's just how life is), they are quick to respond and put it right.
Soren was the project… manager for my latest work. She kept me informed both before and during the job, and followed up afterwards to make sure everything went OK. I recommend her highly.
"
They are not the cheapest plumbers on the Coast, but in my experience there is value in engaging a professional company who know what they are doing, and do the best job.Peter Jackson responded:"Thank you Dee, we really appreciate the feedback and you taking the time to write a review. From the team at Peter Jackson Plumbing."Rating by: Dee | Rating posted: 15th Dec, 2018 | Contact: Peter | Job date: Dec, 2018Dee•15th Dec, 2018•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
100%"I highly recommend Peter Jackson Plumbing - they came to my rescue. My toilet leaked after another tradesperson incorrectly installed it. Peter Jackson plumbing were very professional, polite and knowledgeable. They talked me through everything step by step.
Peter Jackson are trustworthy, reliable and full of integrity. I would highly
recommend them."Peter Jackson responded:"Thank you so much Samantha, much appreciated. From the Peter Jackson Plumbing Team."Rating by: Samantha | Rating posted: 10th Dec, 2018 | Contact: Peter Jackson | Job date: Dec, 2018Samantha•10th Dec, 2018•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%""The whole bathroom refurbishment was a seamless exercise in project management. Communication was excellent from the beginning and Peter’s involvement and guidance in selecting the bathroomware and the initial planning and design concept set the tone for the whole job. All the tradesmen were extremely professional and competent and they worked to a task plan schedule so timing was never an issue. Soren kept us informed of any changes of progress or plan with regular communication… throughout the refurbishment. The final check of the finish bathroom and follow up was also very professional. Based on our experience with Peter Jackson Plumbing carrying out what was a complex total refurbishment it is self-evident why they were Master Plumbers of the year in 2016. Based on our experience we would recommend them to anyone considering a similar project.""Rating by: Kerry Arnold | Rating posted: 29th Nov, 2018 | Contact: Kerry and Ann Arnold | Job date: Sep, 2018Kerry Arnold•29th Nov, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
100%"Peter Jacksons have completed a full re-plumbing of our house. I have also used them for work at my workplace over a number of years. Their work, communication, and workers attitude has always been outstanding, whether a small or large/complicated job. Highly recommend."Rating by: Peter | Rating posted: 27th Nov, 2018 | Contact: Peter Jackson | Job date: Nov, 2018Peter•27th Nov, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"On time, polite, careful and good work. Very happy (once again) with Peter Jackson."Rating by: David | Rating posted: 22nd Nov, 2018 | Contact: Henry | Job date: Nov, 2018David•22nd Nov, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
100%"Quick and Efficient, took care of the problems and organised JB's and Electrician to come and fix the issues. "Rating by: Cameron | Rating posted: 22nd Nov, 2018 | Contact: Brad | Job date: Nov, 2018Cameron•22nd Nov, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We had diverters installed on all our downpipes. As the parts had to be ordered, I expected a wat. However, they arrived quickly and were installed very efficiently by a most pleasant plumber. Communication with the firm was excellent."Rating by: Donna | Rating posted: 8th Nov, 2018 | Contact: Sonya | Job date: Nov, 2018Donna•8th Nov, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
85%"Great work done by Peter Jackson with a laundry refit and some sewer work outside. A reliable company that does great work, so I keep coming back."Rating by: Jeremy | Rating posted: 7th Nov, 2018 | Contact: Kieran | Job date: Nov, 2018Jeremy•7th Nov, 2018•More details…
Communication: 90% | Quality: 90% | Reliability: 80% | Value: 80% -
100%"We had an ugly sewerage smell round the back of the house. Peter Jackson Plumbing sent an experienced plumber around at very short notice. He proceeded to investigate the problem with a fancy camera that gets sent down the sewer pipe. Nothing found. An apprentice turned up who dutifully followed orders and crawled under the house to find the problem - not a pleasant task so good on him! Problem solved. Cats had been getting under the house and leaving little presents behind. We were… delighted with the service we received from Peter Jackson Plumbing. Prompt, efficient, knowledgeable plumbers and their pricing was very reasonable."Rating by: Graeme | Rating posted: 23rd Oct, 2018 | Contact: Sonya | Job date: Jul, 2018Graeme•23rd Oct, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
18%"It seems this business is too profit oriented and forgot about a good customer service. It was a simple leak from an old water tube and should have been repaired in 10 to 20 minutes at the maximum because I had located the leaking spot which had been dug up by myself and exposed for immediate repair work.
In his first attempt for repair, the plumber used an improper tube/fitting to connect the old tube to a new one so we saw his first work didn't stop the leak. After realizing his mistake, he… tried to ring the local 'Plumbing World' store to get a current standard blue tube, which I had in my stock. So, I interrupted his call and provided with my tube. From my previous experiences with other plumbers, I had thought it was a standard practice for plumbers to carry stocks of some frequently used parts/fittings like the standard water tube but obviously, it isn't with Peter Jackson Plumbing.
Another thing I was not happy with was the purchase of new "Male Gate Valve" to replace the old one. The old one was too tight at first but he managed to make it move freely. So I was thinking the old one was perfectly OK but he replaced it with a new one without explaining anything to me. To make the matter worse, he called the "Plumbing World" store to buy the new Gate and waited for the delivery by them doing nothing and included the waiting time to their charge to me. I suspect this system is designed to increase their charge to us, customers by 1. adding the delivery cost by Plumbing World, 2. adding the time of their "Labour" and to reduce their cost of keeping the stocks. The results were $86.25 charge for 1-hour "Labour" for 10 to 20 minutes work in my view and $95.40 charge for the " 20mm Brass Male Gate Valve".
One more thing I need to point out is the "Vehicle / Administration Charge". My house is only 5 minutes away from them but they charged $28.75. I have never heard of such charge before. Is there any plumber who is not using a car/van for their work?"Peter Jackson responded:"This job was phoned in by Hideo as an emergency job due to a large leak, the customer did not know how to isolate the water, making the job a priority. We had our plumber on site within 10 minutes of the phone call being received. We try to carry as much stock as possible but unfortunately we do come across pipework which requires special fittings. When the customer contacted us with his feedback we offered a refund towards the account which was refused. We do not like to get poor feedback which is why we always try to put it right with our customers, as we want them left happy with the job and service from Peter Jackson Plumbing. Our offer still stands to this customer to have a refund for the completed job. Peter Jackson Plumbing is always open and available to discuss an invoice or job that a customer may be unhappy with, we are available 24/7 via landline or mobile."Rating by: Hideo | Rating posted: 22nd Oct, 2018 | Contact: ? | Job date: Aug, 2018Hideo•22nd Oct, 2018•More details, one reply…
Communication: 20% | Quality: 20% | Reliability: 20% | Value: 10% -
100%"From the very first contact I had with Peter Jackson plumbingI have been super impressed with the highest level of efficient service I received. The trades man turned up exactly when we were advised he would, was polite & professional, did the job quickly and left us wishing that all trades could be like this. Do not even think about getting any one else. Use this firm. AAA+"Rating by: Lee | Rating posted: 11th Oct, 2018 | Contact: Soren | Job date: Oct, 2018Lee•11th Oct, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"From the first phone call to the completion of the job the service was A1 +
Your plumber arrived on time after Soren had rung me first on my mobile to let me know he was on his way. Brad did an excellent job on a tricky situation"Rating by: Frank - Coastline Services Ltd | Rating posted: 23rd Sep, 2018 | Contact: Soren Ebbett | Job date: Sep, 2018Frank - Coastline Services Ltd•23rd Sep, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%"We used Peter Jackson for an upgrade of bathrooms and laundry. We were very impressed by the way they project-managed the whole operation, including all the different tradespeople and suppliers"Rating by: David | Rating posted: 31st Jul, 2018 | Contact: Peter Jackson/Courtney Chalmers | Job date: Apr, 2018David•31st Jul, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 90% -
100%"We have just had renovations done and went with Peter Jackson Plumbing for the plumbing. It is an absolute pleasure when you find a trade company that is professional as these guys. From getting the quote, to dealing with the office staff and the plumbers everything runs so smoothly and easily. The guys on site were always courteous, tidy and we couldn't be happier with the end result. I would not hesitate to recommend Peter Jackson Plumbing to anyone looking for a no-hassle, high quality job!
"Rating by: Tania | Rating posted: 1st Jun, 2018 | Contact: Peter Jackson | Job date: Jun, 2018Tania•1st Jun, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We have employed Peter Jackson Plumbing for several jobs recently, and have used them for a number of years. The excellent service and great result prompted me to make the effort to leave this review. They deserve all the success they get, including NZ Master Plumber of the Year a few years back! I have no hesitation in recommending this highly professional business."Rating by: Richard | Rating posted: 31st May, 2018 | Contact: Richard Calkin | Job date: May, 2018Richard•31st May, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We have used Peter Jackson Plumbing at Connect Church for over 10 years. Their response times are unbeatable, and if they are ever running late, their communication is great, as well as communicating any changes or issues with the work they are doing. They always do an excellent job and go above and beyond to ensure we are satisfied with the work that has been done. They provide very professional services and we wouldnt hesitate to highly recommend their service to anyone. "Rating by: Gia | Rating posted: 31st May, 2018 | Contact: Soren Ebbett | Job date: May, 2018Gia•31st May, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We have used Peter Jackson Plumbing for Connect Church and Connect Kids Out of School Care for many years. The service is outstanding and they are always on the job when needed. We love the reliability and professional service we receive and would highly recommend them to anyone without a moments hesitation."Rating by: Gia | Rating posted: 29th May, 2018 | Contact: Soren Ebbett | Job date: Apr, 2018Gia •29th May, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Peter Jackson Plumbing has done the plumbing, gasfitting and some drainage work for both my personal house and my rental properties. The service is great as is the lines of communication. They continually exceed my expectations. I would confidently recommend Peter Jackson Plumbing to anyone."Rating by: Marcus | Rating posted: 11th May, 2018 | Contact: Sonya | Job date: May, 2018Marcus•11th May, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"PJP are a total pleasure to deal with. From the organisation by the staff in the office to the friendly, helpful and considerate people they send out to the job they're all so competent and good to deal with. PJP replaced a shower for me in my mum's home, I added extra requirements in several times through the job and PJP and their contractors were ready and cheerful about accommodating the changes I wanted and the end result is beautiful and polished. They really are a very professional outfit… all round."Rating by: Iain | Rating posted: 27th Apr, 2018 | Contact: Rob the Plumber, Scott the builder, Tommy the Painter, David the Flooring guy | Job date: Apr, 2018Iain•27th Apr, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
88%"Great service"Rating by: Jeremy | Rating posted: 11th Apr, 2018 | Contact: Peter Jackson | Job date: Mar, 2018Jeremy•11th Apr, 2018•More details…
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 70% -
100%"I called Peter Jackson Plumbing after hours on a Saturday evening and they immediately got in touch with one of their Master Plumbers. They even called another tradesperson on behalf of myself to come and assist with the flooding of the carpet. The Plumber arrived and worked out very quickly where the leak was coming from and he did a great job replacing the pipe and putting my mind at ease. Thank you Peter Jackson Plumbing for your professionalism, knowledge and expertise. I wouldn't use… anyone else."Rating by: Adrienne | Rating posted: 26th Mar, 2018 | Contact: Peter Jackson Plumbing | Job date: Mar, 2018Adrienne•26th Mar, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"From start to finish Peter Jackson Plumbing were awesome to deal with. The whole process was made easy and their customer service was super friendly and efficient. Highly recommend working with them. Thanks."Rating by: Rochelle brown | Rating posted: 21st Mar, 2018 | Contact: Soren Jackson | Job date: Mar, 2018Rochelle brown•21st Mar, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I can't speak highly enough of this business! I was in Taupo and had a call on a Saturday morning to say the roof in Raumati was leaking and water was running down an interior wall. I rang Peter Jackson Plumbing and a plumber went around almost immediately and checked out the problem.....which was due to the torrential rain that fell in Raumati that weekend! Peter Jackson then went around and did a full inspection of the roof, and gave me a very comprehensive report....with photographs!… Unfortunately the job was not one that Peter Jackson Plumbing could undertake and they recommended another local roofer to do the job. They certainly did a fantastic job from start to finish and I can recommend them 100%"Rating by: Patricia Wood | Rating posted: 21st Mar, 2018 | Contact: Peter Jackson | Job date: Mar, 2018Patricia Wood•21st Mar, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Fantastic service. All staff on time efficient,friendly.
Will use again."Rating by: Johanna | Rating posted: 20th Mar, 2018 | Contact: Peter Jackson | Job date: Mar, 2018Johanna•20th Mar, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Great service, work ethic and careful attention to detail. "Rating by: Hazel | Rating posted: 7th Mar, 2018 | Contact: Ray | Job date: Mar, 2018Hazel •7th Mar, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
65%"Customer service over the phone was top class but was shocked to receive the invoice which charged an additional hour than what the plumber was here for. After the job was completed, I noted that the young plumber sat in his van outside our house for nearly 40 minutes and was playing on his cellphone. So I'm unsure whether we were charged for this or how their Nav system works. It seemed very fishy! I was also upset by the $25 vehicle charge (when we simply live down the road). Disappointed to… be honest!"Peter Jackson responded:"We value our customers feedback and are sorry to hear that this customer has not been happy with an invoice from us. We would love the opportunity to rectify this for you if you are able to provide further details of the job. As we have only been advised the first name of this customer we do not have the opportunity to put this right. We pride ourselves in our customer service from the moment the job is received right through to invoicing."Rating by: Mary | Rating posted: 2nd Mar, 2018 | Contact: Peter Jackson | Job date: Mar, 2018Mary•2nd Mar, 2018•More details, one reply…
Communication: 100% | Quality: 50% | Reliability: 100% | Value: 10% -
100%"Fantastic people urgent hot water tank needed as old one burst. What a mess; Brad (our rat catcher ) came first, straight away, then next morning another young man came & connected new everything he must have been so hot stuck in cupboard. I can't praise Peter Jackson enough or there staff & always use them with our plumbing needs. Highly recommend. "Rating by: Barbara Rowe | Rating posted: 6th Dec, 2017 | Contact: Brad & another lovely man | Job date: Dec, 2017Barbara Rowe •6th Dec, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%"We had a wet shower put into our bathroom as my husband has Parkinsons. They did an excellent job and we are really pleased with the results. The staff were very obliging and friendly."Rating by: Sally | Rating posted: 3rd Nov, 2017 | Contact: Peter Jackson | Job date: Nov, 2017Sally•3rd Nov, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80% -
100%"Amazing people and service. The work done exceeded our expectations. We could not be happier and we will definitely recommend Peter, Sonya and all their crew to our family and friends."Rating by: Theresa | Rating posted: 18th Oct, 2017 | Contact: Sonya Jackson | Job date: Oct, 2017Theresa•18th Oct, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
93%"Very efficient company with helpful, professional and friendly staff. Refurbished our bathroom and separate toilet to our requests and within budget. Fabulous job."Rating by: Susan | Rating posted: 20th Sep, 2017 | Contact: Peter Jackson | Job date: Jul, 2017Susan•20th Sep, 2017•More details…
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 90% -
100%"I am exceptionally please with the calibre of skill and expertise that was displayed by Jason and Henry on site while replacing a full water main pipe from the road to my home. This was not a small job by any means and one which I expected it to take over five days to complete – due to the location of the pipe and obstacles that confronted them.
For three very wet miserable days, these well-mannered young men arrived at my residence in a timely manner, conducted themselves professionally… and behaved in a way that well surpassed their years.
The care that was taken to make sure that my property was not disturbed more than necessary was outstanding. The machinery used was more that capable of doing vast amounts of damage in the wrong hands but that was not the case here. These young men worked in unison and were completely focused on every aspect of their work. They tested every junction of their tasks at hand and I was well informed at every step.
I had no reservation at inviting these two fine professional into my home for breaks and to provide them with a hot lunch daily. I cannot say how highly I would recommend them and I am so pleased that all the worry of my leaking pipe are just a memory. I am pleased that there are business like Peter Jackson Plumbing out there at really take care of their customers and know what the meaning of quality service and professionalism are all about. 10 star"Rating by: Linda | Rating posted: 9th Sep, 2017 | Contact: Jason & Henry | Job date: Aug, 2017Linda•9th Sep, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Would thoroughly recommend Peter Jackson Plumbing. Peter and his contractors did a first class job of rebuilding our main bathroom, all his contractors came round to look a the job before pricing and it came in on budget and on time."Rating by: Sue | Rating posted: 13th Jul, 2017 | Contact: Peter Jackson Plumbing | Job date: Jul, 2017Sue•13th Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"Great quick and polite service."Rating by: Maryanne | Rating posted: 7th Jul, 2017 | Contact: Maryanne | Job date: Jul, 2017Maryanne•7th Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
100%"Great response time. Fixed first time. Thank you "Rating by: Chris | Rating posted: 6th Jul, 2017 | Contact: Peter Jackson | Job date: Jul, 2017Chris•6th Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Really impressed by the level of the professionalism by Peter, Sonia and their team. They have a fantastic showroom you can go and visit, to see the latest trends and to view their before and after photos of beautiful bathrooms they have transformed :-)"Rating by: Robyn De La Haye | Rating posted: 6th Jul, 2017 | Contact: Peter Jackson | Job date: Jul, 2017Robyn De La Haye•6th Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%"Peter Jason Plumbing did what they said they would do - were on time Tidy and did a great job. Their team worked well with the other trades on site to complete our Bathroom renovation."Rating by: Craig | Rating posted: 6th Jul, 2017 | Contact: Peter Jackson | Job date: Jul, 2017Craig•6th Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80% -
93%"Great communication, job was done in a professional and timely manner. I would highly recommend."Rating by: Nick | Rating posted: 5th Jul, 2017 | Contact: Peter | Job date: Jul, 2017Nick•5th Jul, 2017•More details…
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 90% -
100%"Peter and his team have always given me a great service. I have been a client for well over 10 years and never ever had a gripe."Rating by: Tim | Rating posted: 5th Jul, 2017 | Contact: Peter Jackson | Job date: Jul, 2017Tim•5th Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We have always found Peter Jackson Plumbing including all of the staff friendly, efficient and easy to deal with."Rating by: Barry | Rating posted: 5th Jul, 2017 | Contact: Barry Millage | Job date: Jul, 2017Barry•5th Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Peter Jackson plumbing are brilliant, they have helped me on on a number of small jobs around my home as well as a plumbing emergency at my mother in laws home. They have been prompt, professional and live up to there reputation as master plumbers. I would not hesitate recommending them. "Rating by: Paul | Rating posted: 5th Jul, 2017 | Contact: Sonya | Job date: Jul, 2017Paul•5th Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I have used Peter Jackson Plumbing for small jobs and large, and on everything occasion their professionalism has been evident. The latest job was a renovation of a garage into a one bedroom flat, and they provided the plumbing, gasfitting and drainage work for the small bathroom and kitchen being installed. Their communication is great, their pricing reasonable and they are highly focused on customer satisfaction. "Rating by: Richard | Rating posted: 3rd Jul, 2017 | Contact: Peter Jackons | Job date: Jun, 2017Richard•3rd Jul, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I have been using Peter Jackson Plumbing for well over 10 years now for various maintenance work on several properties on the Kapiti Coast. the prompt service that I always receive is outstanding!!!"Rating by: Rod | Rating posted: 23rd Mar, 2017 | Contact: Sonya Jackson | Job date: Mar, 2017Rod•23rd Mar, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%"Peter Jackson Plumbing recently project managed for us, 2 bathroom renovations, a laundry, new drains, a gas infinity hot water system and gas heater installation. We chose this company because they offered the valuable service of co-ordinating all the trades involved, and we were not disappointed. We were impressed by the attention to detail, clear communication with office staff, and the quality of the finished work. We can highly recommend this company."Rating by: Jane | Rating posted: 4th Mar, 2017 | Contact: Peter Jackson | Job date: Mar, 2017Jane•4th Mar, 2017•More details…
Communication: 100% | Quality: 100% | Reliability: 80% | Value: 100% -
95%"After a temporary repair to a roof gully by another contractor had literally come unstuck resulting in a major leak, a call to Peter Jackson Plumbing resulted in a speedy and effective repair. In fact, to ensure that the job was completed as soon as possible, Mr Jackson undertook the work himself. Very impressed with efficient, speedy and courteous response. Would have no hesitation in recommending Peter Jackson Plumbing to others."Rating by: Chris | Rating posted: 8th Dec, 2016 | Contact: Peter Jackson | Job date: Dec, 2016Chris•8th Dec, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 90% -
100%"My wife and I have recently purchased a house in Paraparaumu. The only matter that needed immediate action was a small hole in a water pipe under the house. Being from outside of Kapiti, we were given the details of Peter Jackson Plumbing from anothe happy customer who had used this company previously. From my initial phonecall to the company - and a couple of emails, the job was logged and I received good information about the companys 'Terms and Conditions" . Therefore (as a customer) I… was fully aware of my, and their, responsibilities. The day the job was to be completed, I actually got a phonecall to say they could be there early !!! The Plumber (Gary) was brilliant. Job done - no mess - no hassles and he also gave good advice on preventative maintenance for the future. We are very pleased with everything this plumbing firm has done - great service - great people!! Plus - we will be utilising their services again in the near future for more household improvements. Highly recommended :)"Rating by: Russell | Rating posted: 5th Dec, 2016 | Contact: Gary | Job date: Dec, 2016Russell•5th Dec, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Today we required the urgent services of Peter Jackson Plumbing. We had a blocked drain with new guests due to check in in 90 minutes. I was told that a plumber would be at our place in just over an hour and that's exactly what happened! The guys were courteous, friendly and very efficient. It was a big job taking over two hours with little inconvenience to our guests. We are very grateful for this service and would 100% recommend Peter Jackson Plumbers to others. "Rating by: Sue | Rating posted: 29th Sep, 2016 | Contact: Brad and Leon | Job date: Sep, 2016Sue•29th Sep, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Nothing short of outstanding. Exceeded expectations. How refreshing to get trades people that actually turn up and complete work efficiency and professionally. All aspects from communication through to the tradesman who turned up prior to the allocated time was nothing short of excellent. I would highly recommend this company."Rating by: Kristian | Rating posted: 27th Sep, 2016 | Contact: Ron Zwart | Job date: Sep, 2016Kristian•27th Sep, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"We had to use a plumbing service twice within 2 weeks - 2 very separate problems. One being a leak which they were able to come out pretty quickly and access where the leak was located. The service and communication was excellent. The problem was rectified immediately. A week or so later we had run out of hot water and our gas cylinder wouldn't reignite. The thermostat was faulty, and again prompt visit by a technician who was able to fix immediately. Was very impressed with being able to get… someone out within a couple of hours of phoning in, and sorting out both issues quickly, and without an excessive invoice!! Wouldn't hesitate in recommending them."Rating by: shiree | Rating posted: 27th Sep, 2016 | Contact: cant remember sorry. and second technician husband was at home | Job date: Sep, 2016shiree•27th Sep, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
100%"Would absolutely recommend Peter Jackson Plumbing to all, was impressed by their great job and fantastic service - especially the late night visit to stop our rural house flooding. We were well informed of all our options and kept in the loop at all times, the process was managed smoothly and professionally, and work was completed as soon as possible by their friendly and competent team. From long experience, the best plumbers yet - will definitely be using them again."Rating by: Jenny | Rating posted: 8th Sep, 2016 | Contact: Peter Jackson and team | Job date: Sep, 2016Jenny•8th Sep, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We had a flood emergency and from the first phone call through to job completion, we can't fault the concern, responsiveness and professionalism in resolving the problem. Coupled with friendly tradies who came on time, gave us confidence that they had the technical expertise to remedy the fault and didn't leave until they knew there was no danger of further flooding this was an amazing service!"Rating by: Phil&Vicki | Rating posted: 25th May, 2016 | Contact: Ron Zwart | Job date: May, 2016Phil&Vicki•25th May, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%"Fantastic service from the team at Peter Jackson Plumbing
Again.... Thank you. For pomptness , and excellent communication !"Rating by: Gken | Rating posted: 28th Jan, 2016 | Contact: Glen mattingley | Job date: Jan, 2016Gken•28th Jan, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80% -
100%"Peter Jackson Plumbing do all of my plumbing, but recently managed the renovation of my bathroom, they organised every trade from start to finish. I was very impressed with how smoothly it ran, it all just happened and was finished well before I was expecting. I would recommend Peter Jackson Plumbing for any plumbing needs, they are a friendly and reliable team, I don't believe anyone else on the Coast could match them."Rating by: Marcus | Rating posted: 14th Jan, 2016 | Contact: Marcus | Job date: Oct, 2015Marcus•14th Jan, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Peter Jackson and his team were the most reliable, efficient, professional and friendly plumbing company I have dealt with. They were extremely helpful at explaining each step along the way and informing me of the issues. At a very busy Christmas period they were able to come the day I made contact and solve the issue within hours. I was extremely impressed with the service and communication and would highly recommend them for any plumbing issue. I will certainly be using them in the future!!… Thanks Peter Jackson Plumbing!"Rating by: Kelly | Rating posted: 12th Jan, 2016 | Contact: Sonya Jackson | Job date: Jan, 2016Kelly•12th Jan, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Peter Jackson plumbing are the best plumbers I've dealt with before. They were highly professional, friendly and gave me all the information I needed to make a decision on buying a property which had dux qest plumbing. Would highly recommend and be my first port of call for any future plumbing problems."Rating by: Tim | Rating posted: 3rd Nov, 2014 | Contact: Peter Jackson | Job date: Nov, 2014Tim•3rd Nov, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We recommend, use and work with Peter Jackson Plumbing and couldn't fault them in all areas of their work. In some instances we work with the same clients and we have had some great comments about how quickly they came to an emergency i.e. floods etc. and sorted out the situation. "Rating by: Shane | Rating posted: 26th May, 2014 | Contact: Shane Pirie | Job date: May, 2014Shane•26th May, 2014•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
93%"Peter Jackson Plumbing Ltd replaced the faulty Dux Quest piping in my house. This involved cutting holes in a number of walls to find and replace the pipes. I think they did a good job and I think they offered value for money. I think the methods they used were the least invasive of the available options. Before I employed Peter Jackson Plumbing Ltd, I had three other plumbers provide estimates on the job and describe how they would locate and replace the faulty plumbing. I think I made the… right choice choosing Peter Jackson Plumbing Ltd."Rating by: Lincoln | Rating posted: 11th Oct, 2013 | Contact: Sonya Jackson | Job date: Feb, 2013Lincoln•11th Oct, 2013•More details…
Communication: 100% | Quality: 90% | Reliability: 90% | Value: 90% -
100%"Congratulations to the team at Peter Jackson Plumbing on being awarded \'Small Business of the Year\' at the recent Electra Kapiti Horowhenua Business Awards 2012. Keep up the great work!"Rating by: Greg | Rating posted: 14th Nov, 2012 | Contact: Peter Jackson | Job date: Nov, 2012Greg•14th Nov, 2012•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
70%"Very knowledgeable and efficient staff. They identified the problem immediately and got on with it, completing the job to a high standard and making sure the surrounding areas were clean and tidy.
The materials I thought was good value for money, however there are also other hidden costs (as we were not told when we got the quote) such as a \'vehicle/ administration charge\' (i\'m not sure if this is standard practice) and I did not know that we were to be charged for our quote (my… ignorance) in saying so, the plumber only climbed up a ladder and took a look which was about 10 mins. Also the amount of time taken for the job seemed to be rounded to the nearest hour (once again, i\'m not sure if this is standard practice) - the job took 30 mins I assume 15 mins travel time.
"
Overall I am happy with the quality of the job and I would recommend to those with a big budget and want a job done well.
I also advise future customers to clearly identify the costs involved with a job.Tracy responded:"Thanks Mr Li for your comments and we appreciate the positive feedback. Our invoicing endeavors to break down all associated costs with our jobs. Please note we have Navman in all our vehicles so if ever you want to query a time, please contact the office and we can clarify for you. More than happy to discuss invoicing prior to payment as our core values are honesty and integrity. Time taken to travel to the property and merchants will also be included. Thank you again for taking the time to post your comments. "Rating by: James | Rating posted: 12th Jan, 2012 | Contact: Sonya Jackson | Job date: Oct, 2011James•12th Jan, 2012•More details, one reply…
Communication: 70% | Quality: 100% | Reliability: 80% | Value: 30% -
100%"As a Builder i have worked along side many Plumbers in business and have found Peter Jackson Plumbing, workmanship and comunication skills , time Management, to be way out on top of every other Plumber i have worked with. They take pride in their work and i would definately recommend them."Sonya responded:"Thanks Scott, I appreciate your feedback and the work you also do for us. It is definitely a win/win situation as sometimes Plumbing can not be done without some Building work! Especially and the new Bathrooms we do! Thanks again."Rating by: Scott | Rating posted: 21st Sep, 2010 | Contact: Peter Jackson | Job date: Sep, 2010Scott•21st Sep, 2010•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I had Peter Jackson Plumbing Quote to fit some new handbasins in my workplace. They came on time, scoped the job, did a full detailed quote and emailedback very quickly.
I considered the quote and went ahead with the job and I was very pleased with the results. The plumber was the tidiest I have seen.
No mess or rubbish left behind.
I would highly recomend Peter Jackson Plumbing."Sonya responded:"Thank you Barry, It is always a pleasure to hear such great feedback and I will look back on your job and find out which Plumber came to you and pass that feedback on. Thanks again. Sonya"Rating by: Barry | Rating posted: 21st Sep, 2010 | Contact: Sonya Jackson | Job date: Aug, 2010Barry•21st Sep, 2010•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
88%"Very professional and very tidy plumbers. "Sonya responded:"Hi Steve, thanks for that. I do appreciate feedback, and enjoy passing it onto the Plumber who attended the job. We have a points system and when they get good feedback, that gets added to their chart. "Rating by: Steve Banks | Rating posted: 21st Sep, 2010 | Contact: Sonya Jackson | Job date: Apr, 2010Steve Banks•21st Sep, 2010•More details, one reply…
Communication: 80% | Quality: 90% | Reliability: 90% | Value: 90% -
100%"I have used Peter Jackson plumbing on a number of diffreent jobs. They are fast, reliable and comunicate well. They deal well with tenants as well. "Sonya responded:"Hi Glenn, Thank you for your feedback. That is great to hear that the communication lines are working, we try hard here in the office to keep on top of each job and I will pass that onto Zuri and Cindy. Thanks again Sonya"Rating by: Glenn | Rating posted: 21st Sep, 2010 | Contact: Sonia And Peter | Job date: Aug, 2010Glenn•21st Sep, 2010•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Peter Sonya and the team are a great example of good business and I\'m pleased to be able to recommend them. I have had more than one job done over the years and no issues at all.\r\nCheers\r\nTim"Rating by: Tim | Rating posted: 31st May, 2010 | Contact: Peter Jackson | Job date: May, 2010Tim•31st May, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%(no comment)Rating by: Michelle | Rating posted: 14th Mar, 2010 | Contact: Joe | Job date: Feb, 2010Michelle•14th Mar, 2010•More details…
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 90% -
95%"Brad was great - really friendly and happy to help. He even took the manual away to make sure he had the specifications just right. Highly recommend."Rating by: Maria | Rating posted: 12th Mar, 2010 | Contact: Brad | Job date: Mar, 2010Maria•12th Mar, 2010•More details…
Communication: 90% | Quality: 100% | Reliability: 90% | Value: 100% -
100%"We've used Peter Jackson for years - for small jobs like fixing a leak to big jobs like our bathroom renovation. They are total professionals. We wouldn't use anyone else. Peter has on more than one occasion come up with a cost effective, workable solution for us - thanks to him we almost never run out of hot water, unlike before. Thanks Pete!"Rating by: Tania | Rating posted: 12th Mar, 2010 | Contact: Peter Jackson | Job date: Feb, 2010Tania•12th Mar, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
80%"Contacted them to look at a plumbing job, and ask them why the past two jobs were left incomplete (holes left in the walls where a toilet system was replaced - plus a hole in a pvc pipe they made was taped up with electrical insulation tape)! They did do a great job on our roof - but the other two jobs leave the impression they are a bit rough as guts (I'm betting insulation tape isn't part of the master plumber certification)! Then to top it off - they changed me $78 for driving to my house,… talking for 10 minutes about the plumbing job I was thinking about. Won't be using them again.
Having seen the unfinished jobs during his last visit here - out of the blue Peter of Peter Jackson plumbing rang to apologise for the less the professional finish, and turned up at the house to finish it off (Excellent job too). Sure it took a couple of bites at the apple to get it done - but I appreciate any company that goes out of its way to put a job right (no matter how big or small). Together with the excellent value for money job they did on our roof I've changed my mind and would have no hesitation recommending this company."Rating by: David | Rating posted: 16th Dec, 2009 | Contact: Peter Jackson | Job date: Dec, 2009David•16th Dec, 2009•More details…
Communication: 80% | Quality: 80% | Reliability: 80% | Value: 80% -
94%"Peter Jackson Plumbing are great plumbers. They arrived on time/on day. If there was any problems with delays (which was rare), Sonya (Peter's wife) rang me to explain what was happening and why.
Very professional company and would highly recommend them to anyone."Rating by: Vivienne | Rating posted: 5th Aug, 2006 | Contact: Mark | Job date: Jul, 2006Vivienne•5th Aug, 2006•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 75%
Unauthenticated ratings (2)
- 100%"We have used Peter Jackson Plumbing on a number of occasions (even after hours call-outs), they have always replied promptly and no job was a problem. Great service, completely professional staff and no mess left behind. Thanks Sonya"Rating by: Paul | Rating posted: 29th Sep, 2010 | Contact: Sonya Jackson | Job date: Apr, 2010Paul, 29th Sep, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating - 100%"installed a gas fire to our home first class service very tidy tradesman well priced job"Rating by: John | Rating posted: 21st Sep, 2010 | Contact: Peter Jackson | Job date: Jul, 2010John, 21st Sep, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating
Primary contact
Peter Jackson
Phone number
049046429
Phone number (alternative)
0274789880
Website
https://www.peterjacksonplumbing.co…
Availability
This week/ASAP
Physical address
31 Kapiti Road,
Paraparaumu,
5032
Postal address
PO Box 542
Paraparaumu
About us
We are Master Plumbers, based on the Kapiti Coast. We have 7 qualified Plumbers, Gasfitters, Drainlayers & ECCA Solar Installers. Avail 24/7 oncall.
In 2018 we won the Electra Excellence Award for Medium size Business
In 2016 we won NZ Master Plumber of the Year.
In 2012 we won the Electra Excellence Award for Small size Business
To get a qualified tradesman who knows what they’re doing, call us! If you want prompt, efficient service by a reliable friendly plumber, call us!
For all your Plumbing, Gasfitting, Drainlaying, Solar water heating, Roofing, Bathroom & Kitchen alterations & services, call us now (04) 904 6429
What we do
Plumbing
Gasfitting
Drainlaying
Drain Clearing Machinery
ECCA Solar Installations
Roofing
Plumbing Maintenance
24/7 On Call Service
Bathroom Alterations - incorporating all trades (Tilers, Builders, Electrcians,Painters, Plasters etc)
Soakage Systems
Gas Water Heating & Gas Heating
Categories we service
Solar Hot water, Plumbing services, heating, hot water, gas fitting, Plumbing & Heating, Plumbers / Plumbing Contractors, Maintenance & Repair / Renovation, Gas Plumbers, Gas Installers / Gas Fitters, Gas Heating, Gas Heater Specialists, Emergency Plumbers, Drainlayers, Drainage, Drain Unblocking, CCTV, Bathroom Remodelers
Areas we service
Waikanae, Te Horo, Raumati, Pukerua Bay, Plimmerton, Paraparaumu, Paekakariki, Otaki
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Tiled Shower Installation -…
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Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%