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Piped Plumbing Ltd / Plumbers / Plumbing Contractors in Forrest Hill

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  • 13%
    "Short version:
    Overpriced and unfair! They do not offer Free Quote and Fixed Price, although their website advertises these. Not Recommended at all.

    Long version:
    I asked them "https://www.pipedplumbing.co.nz/" for fixing of the leakage of our hot water, Jarrod sent T. and T. fixed the leaking partially and told me that the cylinder is leaking and it should be changed, but he is advising a second opinion, so Jarrod came the next day, had a look, and said it must be changed and I asked him for the quote. He sent me the below figures.

    Description Quantity Price Total

    Sundries Silicone,Glue,Hemp,Screws,Washers etc.... 1.00 $3.00 $3.00

    20 Dux fitting 20mm Dux secure fitting 3.00 $14.20 $42.60

    Vehicle charge Vehicle charge per site visit 2.00 $30.00 $60.00

    Jarrod ...... 30/09/2021 Investigated and estimated to repair HWC 1.00 $95.00 $95.00

    Tairn ..... 28/09/2021 1.00 $95.00 $95.00

    Investigate HWC leak and fix two broken croxes Used ... Total $295.60 +44.34GST=339.94

    And his quote for the HWC was as follows:

    "

    Ive done some research into replacing the HWC. The existing Cupboard front is too tight to fit any mains pressure Hot water cylinder. I got a custom cylinder priced but a 150L is still 460mm wide which is still very tight, also very expensive and a ten day wait.

    I think the best option is to put a standard size 180 MP HWC in and remove the door jam to install it. You will possibly have to get a builder and painter in to fix up once we are done. That would be option one, I’ve done some estimates for different options below.

    Option 1) Standard 180L MP Rheem HWC $3600-$3900 inc gst

    Option 2) Outdoor Electric 180L MP Rheem HWC $4300 inc gst

    Option 3) Rinnai Gas infinity 26 LPG with twinpack gas bottle set up $4900 inc gst (you will need to set up an account with gas bottle supplier, $100 set up and $100 per bottle, one bottle usually lasts around 3-4 months)

    All options include electrical work

    Cheers Jarrod

    "

    I was unhappy about the invoice and sent him this email:

    "I have just a few questions:

    1- why did Tairn change the pipe while he knew that the HWC will still leak and the hwc will possibly need to be replaced along with its pipes? Do you think this is an efficient approach?

    2-Is it common for a company to send one person for a job (and the person partially fix something) and another senior person needs to confirm the status of the job by carrying out a visual inspection and charging the client like a new job (e g. transportation and consultation time)? Couldn't the junior person upload or send some photos to the senior person to make this more efficient for the client?

    3. Is it common to charge for a quote? I asked for some quotes from several companies about different building matters in the past and none of them charged me anything, a few of them even sent a person for site inspection.

    To be honest, the invoicing method seems pretty unfair and uncommon to me, could you please reconsider the invoice?

    "

    and his response was:

    "

    Tiarn fixed the pipe leaking under the cylinder as this was where most of the water was coming from, at that time he assumed that was the only leak on the cylinder. When he saw the cylinder had water coming from inside the casing he knew that i would need to have a look anyway to price for different options.

    Im sorry that you feel that it is unfair that you were charged for my quote, I came to site to confirm that the cylinder was definitely leaking and to have a look at your options to fix, i then started to figure out what we could do with the measurements of your cupboard. I sent a couple of emails to get pricing on a custom made HWC and then i sat down and worked out some rough pricing on options for you. All this took me over an hour."

    I contacted a few other companies and their quotes were about $3000+GST, so I asked "the hot water company" to install a Rheem 180L 3kw Outdoor HWC and in the end, it came to about $3200(GST included). As you can see Jarrod's price was pretty unfair and overpriced.
    "

    Rating by: Mohsen  |  Rating posted: 2nd Jan, 2022  |  Contact: Jarrod Hinton  |  Job date: Sep, 2021
    Communication: 50%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Mohsen2nd Jan, 2022More details…
  • 95%
    "Can't fault Jarrod at all. Great professional service we have been extremely happy with the job and his friendly attitude. He was prompt in providing a quote and doing the job. Would highly recommend Jarrod for any plumbing work. Thanks Matt"
    Rating by: Matt  |  Rating posted: 2nd Mar, 2015  |  Contact: Matt Lamb  |  Job date: Mar, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 80%
    Matt2nd Mar, 2015More details…
  • 95%
    "Jarrod did the plumbing and gasfitting for our kitchen and laundry renovation which was all completed on schedule to a very high standard of workmanship. Accordingly we've only ever used Jarrod and Piped Plumbing since for a variety of plumbing and guttering projects. Jarrod is a quietly spoken, courteous, clean and tidy professional who we've recommended to many other people.
    "
    Rating by: David  |  Rating posted: 26th Jul, 2014  |  Contact: Jarrod Hinton  |  Job date: Nov, 2009
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    David26th Jul, 2014More details…
  • 100%
    "I had the guys from Piped Plumbing come and do quite a bit of plumbing work at my own house including a new Hot water cylinder and also a new ensuite. I was under a pretty tight time frame to get it completed with a new baby on the way and the boys got stuck in and made it happen. They were very punctual and did a amazing job. I would be happy to refer these plumbers to any one looking for REAL plumbers not cowboys!! Thanks Guys."
    Rating by: Ryan  |  Rating posted: 21st Jul, 2014  |  Contact: Jarrod Hinton  |  Job date: Apr, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ryan21st Jul, 2014More details…
  • 100%
    "I would highly recommend Jarrod and his team."
    Rating by: Ricky  |  Rating posted: 9th Jul, 2014  |  Contact: Jarrod Hinton  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ricky9th Jul, 2014More details…
  • 100%
    "Excellent service, advice and time management. Would thoroughly recommend!!!!!"
    Rating by: Kevin  |  Rating posted: 30th Jun, 2014  |  Contact: Jarrod  |  Job date: Dec, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kevin30th Jun, 2014More details…
  • 95%
    "Jarrod has been our Plumber for at least 10 years and has never let us down. We have a couple of rentals and sometimes the call out is urgent for our tenants and us and each time he has put himself out to accommodate and solve our issues. Very sincere, honest worker who thinks of his clients first."
    Rating by: Robyn  |  Rating posted: 27th Jun, 2014  |  Contact: Jarrod Hinton  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 90%
    Robyn27th Jun, 2014More details…
  • 98%
    "We found Jared really professional, punctual and helpful. We used him over the last 5 years in our Grey Lynn property and so good that he does gasfitting as well. Would highly recommend him."
    Rating by: Anne  |  Rating posted: 27th Jun, 2014  |  Contact: Jared Hinton  |  Job date: Jun, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Anne27th Jun, 2014More details…
  • 85%
    "We found Piped Plumbing and Jarrod Hinton to be very professional. They are helpful and flexible. Delivered service and quality to an exceptional standard and we highly recommend them."
    Rating by: bridgette  |  Rating posted: 27th Jun, 2014  |  Contact: Jarrod Hinton  |  Job date: May, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 50%  |  Value: 90%
    bridgette27th Jun, 2014More details…

Phone number
6421452334

Physical address
50 Kennedy Avenue,
Forrest Hill,
0620

Categories we service
Plumbers / Plumbing Contractors

Areas we service
Auckland Region