Power Dekor Flooring Limited / Floors Contractors in Glenfield

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Primary contact
Amber

Postal address
PO Box 101552
North Shore
NSMC

  • 25%
    "To our surprise the laminate floor started making squeaky, creaky noise and started looking uneven from edges. We noticed that our floor had no under lay which is recommended with any laminate wooden flooring. All this unprofessional practice and poor workmanship made the floor look more untidy.

    The builder never answers any e-mails and always sounds very busy on phone. Now the builder is saying that it is not his responsibility and we should be directly talking to Power Dekor Ltd to fix /replace the floor. When we made contact to Power Dekor Ltd they asked for photos of the floor and immediately arranged a site visit by an experienced installer. The installer within seconds said that this floor is not installed properly and will create more squeaky noise in future. We called Power Dekor Company and they started blaming the builder and said we don't have anything to do with this flooring as we don't have a record stating that this floor was installed by us. When we requested a letter/e-mail stating that this floor was not installed by the power Dekor Company they declined our request. The Power Dekor Company softens the stand and started blaming the installer and requested us to contact him to fix the problem. The company e-mailed us the name of the installers (Decky Euro Flooring Ltd) and they came for a visit and left saying that they never installed the floor in this house. We received the following text from them “Dear Munish , although we have seen your floor and faulties on it l can only give you an opinion as an independent flooring company cos we do not wont to be involved with any of those problems especially with Power Dekor , since that after we visited your house and saw that we haven't been installers in your house , l immediately visited that company and told them not to give to customers our numbers ever again cos that really can cause the damage of our reputation since that we were not involved in faulty installation in your house. Thanks for understanding but l am sure that you can get my point “ Sasha"

    Jennifer Chen responded:
    "Power Dekor only supplied the floor material to the builder and we did not provide installation service. After we sent our experienced installer to inspect the floor, the installer noticed the flooring had been laid inappropriately, which causes squeaky issue, etc. So nothing to do with the quality of our product. Besides, we have sold this floor for a few containers and never have any problems. Your builder arranged for the installation himself at that time, and now he has found the installer who did the poor job. You may need to communicate with your builder and the installer about replacing/fixing damaged floor. Power Dekor still carry this product and happy to supply if you need any of them for replacing job. Please feel free to contact us if you have any other requests."
    Rating by: Munish  |  Rating posted: 5th Nov, 2014  |  Contact: Zoe Zho and Stanley  |  Job date: Nov, 2014
    Communication: 50%  |  Quality: 0%  |  Reliability: 0%  |  Value: 50%
    5th Nov, 2014More details, one reply…
  • 53%
    "First found out about these guys through the Home Show. We got a measurement and quote from one Staff member, but then when we followed up, she had left the company. Got another guy who then came over for another measure and quote and at this point the initial quote was disputed. Then he was no longer there. In the end we got Jennifer who did the third and final quote and measurement. She honored the initial quote which we were happy about and easy to deal with.
    We got engineered boards which look nice, but a few issues with the installation. Some gaps and cuts that didn't quite fit which left a bit of an eyesore, one board was dented from what looked like a tool being dropped. Lots of dings and scratches on the walls. The finishing on the nosing that was manufactured did not match the timber boards. The join of the board and nosing were also not flush. The stairs were manufactured brand new and level - no reason for it not being flush. Also one nosing protrude equal in distance to the others. Have been told that they will look into it, but have yet to hear back. (2 weeks since writing this). Friendly staff, but we expected a higher standard for the price
    "
    Rating by: Hero  |  Rating posted: 22nd Mar, 2014  |  Contact: Jennifer  |  Job date: Feb, 2014
    Communication: 80%  |  Quality: 40%  |  Reliability: 50%  |  Value: 40%
    22nd Mar, 2014More details…
  • 100%
    "Nobody could beat them on price vs. quality - we found them to be very prompt at responding and answering all our queries. We put the flooring down ourselves instead of having it installed and it was very easy to assemble using their instructions."
    Rating by: Kim  |  Rating posted: 31st Jan, 2013  |  Contact: Jen  |  Job date: Dec, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    31st Jan, 2013More details…
  • 100%
    "Easy to deal with via Trade Me"
    Rating by: Antony  |  Rating posted: 26th Jul, 2012  |  Contact: Jennifer Chen  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    26th Jul, 2012More details…
  • 100%
    "wonderful sevice, wonderful product"
    Rating by: Todd  |  Rating posted: 13th Apr, 2012  |  Contact: Stanley  |  Job date: Apr, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    13th Apr, 2012More details…
  • 100%
    "Very nice floor! Very good service. Top quillity and high grade timber floor. "
    Rating by: Ming  |  Rating posted: 29th Mar, 2012  |  Contact: Stanley+will  |  Job date: Feb, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    29th Mar, 2012More details…
  • 100%
    "Floor is beautiful, very good value. Excellent service!"
    Rating by: Michelle  |  Rating posted: 7th Mar, 2012  |  Contact: Jennifer  |  Job date: Feb, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    7th Mar, 2012More details…
  • 100%
    (no comment)
    Rating by: Chao  |  Rating posted: 7th Mar, 2012  |  Contact: Will  |  Job date: Feb, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    7th Mar, 2012More details…
  • 100%
    (no comment)
    Rating by: Jing  |  Rating posted: 1st Mar, 2012  |  Contact: Will Niu  |  Job date: Jan, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    1st Mar, 2012More details…
  • 98%
    "They came visit after the job done to make sure no any problem, which is very responsible n reliable. They also rang after a month to see whether I m happy with the floor."
    Rating by: Lu  |  Rating posted: 1st Mar, 2012  |  Contact: Jennifer  |  Job date: Nov, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    1st Mar, 2012More details…
  • 98%
    "good service and communication"
    Rating by: Cindy  |  Rating posted: 20th Feb, 2012  |  Contact: Will  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    20th Feb, 2012More details…

Primary contact
Amber

Phone number
09 444 8288

Phone number (alternative)
0800 668 288

Website
www.powerdekorgroup.co.nz

Availability
This week/ASAP

Physical address
6 Link Drive,
Glenfield,
0627

Postal address
PO Box 101552
North Shore
NSMC

About us
We are a major timber floor importer and supplier. We have a showroom of over 250m2 in Auckland with a big range of hardwood and laminate flooring.

What we do
Power Dekor was established in 1995, and primarily engage in developing, manufacturing, and distributing a variety of wooden products, including laminate floors, solid wood floors, engineered hardwood floors and other relevant products. A strong and stable strategic cooperation relationship has been built between Power Dekor and Anderson in USA, and Wemhonest in Germany, and Sandvik in Sweden, etc. Till now, Power Dekor has 39 branches and more than 2300 specialty stores all over the world. The products have been exported to 33 countries and regions.

We aim to best satisfy customers by providing high quality producsts and delivering outstanding and efficient services. Our mission is providing all-including healthy home experience for customers, focusing on environmental protection and accomplishing the concept of sustainable development.

WHY POWER DEKOR ENGINEERED HARDWOOD FLOOR:

• Natural Characteristics of the selected wood species
• Extra-strong floor lacquer gives a strong, durable surface but not disguise the wood’s luster
• Finished with 4-6 layers of UV–cured finish
• Designed to provide the best climate stability
• Fast and Easy to install, the WoodLoc® system provides the strongest joint with no gaps
• Environmentally Friendly and Safe. Our floor contains fewer chemicals and virtually no harmful chemical emissions.
• Ideal for families with dust allergies
• Free of wax maintenance and re-varnishing
• Can be used with underfloor heating.
• Comply with the international standards including ISO9001-Quality Management System, ISO 14001-Environment System, and FSC Certification.

Categories we service
Wall & Floor Tiles, Timber Flooring, Timber Flooring, Floors Contractors

Areas we service
Warkworth & Wellsford Area, Waitakere City and Suburbs, Waiheke and Gt Barrier Islands, Rodney Area, Papakura Area, North Shore City and Suburbs, Manukau City and Suburbs, Hibiscus Coast Area, Franklin Area, Auckland City and Suburbs

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