Realsure Ltd
Pre-purchase property inspections in Nationwide

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I am so happy that Real Sure came to my rescue so promptly when selling my little home. Issues of it's consents were unknown to me until a prospective purchaser got a LIM and then withdrew her offer. Lawyers and real estate agent were ringing their collective hands and urging me to reduce my price considerably which wasn't an option.
The report from Real Sure restored my peace of mind and confidence in the integrity of my little house.
I'm now confidently back on the market hoping a new person will come and love my little house as I do.
I would confidently recommend Real Sure to anybody buying in the present market to spend this small ( in comparison to the cost of not having it done) cost."

1st Apr  •  Rating by: Susannah  •  Contact: Bruce Symon  •  Job date: Mar, 2025

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I recently used Realsure to inspect a newly built property, and I couldn’t be happier with the service. They were extremely thorough, catching even the minor details that need cleaning, and the final report was well-organized and easy to understand. The photos and explanations made it simple to see what needed attention.

I would definitely use their service again in the future."

26th Feb  •  Rating by: Anthony  •  Contact: Gwenn Miller  •  Job date: Feb, 2025

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"The service was outstanding.
I was especially impressed with Sarah who guided me through the process and had my best interests at heart."

20th Jan  •  Rating by: Paul  •  Contact: Gwenn miller  •  Job date: Jan, 2025

Sarah Symon responded:

"Hi Paul Thank you for your wonderful feedback! We're so glad you found our service outstanding. We genuinely care about our clients, and it’s great to hear you experienced that. Sarah."

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Thank you Sarah for getting in touch promptly. And thank you Bruce for providing detailed comments and suggestions for my purchase decision. Hope to work with you for my next potential property purchase."

9th Jan  •  Rating by: Nhi  •  Contact: Bruce Simon  •  Job date: Jan, 2025

Sarah Symon responded:

"Hi Nhi, Thank you for your kind words. It was a pleasure working with you. We are always here to help and are delighted you would choose to work together again for your next property purchase. Sarah "

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I cannot thank this team enough for saving me from financial disaster. I was under a conditional offer and getting pressure from the real estate agent to get the vendor's report put under my name and not get my own independent inspection (something about indemnity and coverage for the issues that their inspection had identified). Please do not make the same mistake I almost made and cave in to this pressure! The RealSure inspection found that the house wasn't weathertight and already had some damage, after that I had an independent builder quote the repairs for this damage and to make the house weathertight to be upwards of $100k, with a $40-50k paint job on top.

The RealSure team talked me through their assessment and the whole process to help me make an informed decision. The next house that they assessed for me, they still found more significant issues than the original vendor's report (from a different real estate company and inspection service), but all within manageable limits. And so I now have bought a wonderful home, and I'm confident that I have the best possible idea of the condition and risks associated with this purchase.

I really appreciated the holistic approach taken by the team and their passion for helping a buyer through an unregulated and messy process that is not set up in the best interests of the buyer. I will forever be recommending this service to anyone and everyone and I'm so grateful for their extra care and support."

28th Oct, 2024  •  Rating by: Jamie  •  Contact: Bruce Symon  •  Job date: Oct, 2024

Sarah Symon responded:

"Hi Jamie Thank you so much for your thoughtful review and for trusting Realsure with such an important step in your journey. It has been our pleasure to assist you through what can be a stressful and complex process. It's exactly this—ensuring that buyers have the real picture, especially in an unregulated industry—that drives our commitment to thorough, independent, qualified inspections and the building surveying accreditation process. It truly means the world to us that you felt supported and understood throughout, and that our reporting helped you find a home with confidence. Thank you for sharing your experience and for your kind recommendations. We’re here anytime you need us!"

Communication:	90%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	98%

"They were professional, prompt, and incredibly thorough. The report was comprehensive, thoughtful, and accessible to a non-expert like myself. Highly recommend."

25th Oct, 2024  •  Rating by: K  •  Contact: Bruce Symon  •  Job date: Oct, 2024

Sarah Symon responded:

"Hi K Thank you so much for the fantastic review! We’re thrilled to hear you found our team professional and thorough. It’s great to know the report was clear and helpful for you. We really appreciate the recommendation and are glad we could assist you during such an important time! Best regards from all of us at Realsure."

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Realsure were very thorough in their inspection of the property, noting many items that needed attention and maintenance. This allowed us to negotiate a better price on the house purchase, so that we could fix these items.

Realsure were flexible with holding dates for the building inspection. Will use again."

27th Aug, 2024  •  Rating by: Peter  •  Contact: Gwenn Miller  •  Job date: Aug, 2024

Sarah Symon responded:

"Hi Peter, We are delighted that you were successful in purchasing your home and that our thorough inspection helped you negotiate a better price. It’s wonderful to hear that our detailed assessment gave you the confidence to proceed with your purchase. We also appreciate your recognition of our flexibility in scheduling the inspection—it’s always our goal to make the process as smooth and convenient as possible for our clients. As you settle into your new home, we’re confident that the maintenance matters we identified will help you keep everything in good shape. We look forward to working with you again in the future. Congratulations on your new home, and thank you for choosing us!"

Communication:	100%
Quality:	90%
Reliability:	100%
Value:	90%
Overall:	95%

"Thorough inspection. We got a purchaser's building inspection from Realsure. The result annoyed the real estate agent who said we'd been 'realsured', but gave us comfort the vendor's building inspection was substandard and Reasure's inspection fully informed us as to whether the purchase was right for us."

20th May, 2024  •  Rating by: Owen  •  Contact: Bruce Symon  •  Job date: May, 2024

Sarah Symon responded:

"Hi Owen We're glad our thorough inspection gave you the comfort and facts you needed. As Accredited Building Surveyors, we often uncover aspects other inspections might overlook. Our priority is to ensure our clients have a sound understanding of the property they are considering. You have definitely been Realsured! "

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great service! Bruce was amazing and helpful without a doubt Realsure are the ones you need when buying a house! Accredited as well which is what you want someone who is qualified to do the job :)"

5th Mar, 2024  •  Rating by: Chelsea  •  Contact: Bruce  •  Job date: Mar, 2024

Sarah Symon responded:

"Hi Chelsea, We're thrilled to hear that you had a positive experience with Bruce and that you found our service helpful. At Realsure, we take pride in our team's expertise and dedication to providing exceptional service to our clients. Being accredited and qualified professionals is indeed a priority for us, and we're glad that this aspect of our service stood out to you. Thanks for sharing your experience."

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Great. Produced a greatly detailed report but, better, called me to discuss the state the house was in and what my options were. Very, very helpful."

13th Dec, 2023  •  Rating by: David  •  Contact: Bruce Symon  •  Job date: Dec, 2023

Sarah Symon responded:

"Hi David Thanks for the kind words. It has been a pleasure working with you."

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I have used realsure a several times and find their reporting to be of a very high standard"

8th Dec, 2022  •  Rating by: Bruce  •  Contact: Sam  •  Job date: Dec, 2022

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Real Sure does a thorough job. If there are any problems with a building, they will find it. Sam, the man who did the inspection, was very thorough and an exceptionally pleasant person to deal with."

8th Jul, 2022  •  Rating by: Ann  •  Contact: Sam  •  Job date: Jul, 2022

Sarah Symon responded:

"Hi Ann It was a pleasure to work with you. Thanks for your kind words."

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent service, couldn’t recommend highly enough. Addressed all areas of concern that I had raised prior to the inspection and also talked through on multiple occasions areas of concern. Really appreciative of the customer service, time and explanations. Couldn’t recommended highly enough"

31st Dec, 2021  •  Rating by: Brad  •  Contact: Sam Helmore  •  Job date: Dec, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Bruce was on site when he said he would be, very easy to deal with and gave us the information we needed to make an informed decision (builders inspection for a house purchase).

The house had a few serious issues we were not aware of prior to the inspection by REALSURE (and were not in the vendors provided builders report).

Thanks - you saved us from buying a leaky home, with foundation issues.

Oh - the whole process took under 24 hours too as we had minimal time before the deadline sale date."

14th Sep, 2021  •  Rating by: Harry  •  Contact: Bruce  •  Job date: Sep, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"We have used Realsure exclusively when purchasing our homes. They have great industry knowledge and their reports were simple and easy to understand. They take all the hassle out of organising the inspection and make sure you’re well looked after and kept in the loop. There were many homes we are grateful we didn’t purchase thanks to Realsures thorough report and we have now purchased two great homes because of them! A real standout company."

27th Jul, 2021  •  Rating by: Georgie  •  Contact: Tom  •  Job date: Oct, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Incredibly impressed by the positive experience with Realsure. Went out of their way to complete a quick turnaround to facilitate a short deadline, I highly appreciated this. The detail in the report truly exceeded my expectations."

13th Mar, 2021  •  Rating by: James  •  Contact: Bruce Symon  •  Job date: Mar, 2021

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"A pre-purchase building inspection was carried out very thoroughly by Sam of Realsure group. All shortcomings were clearly highlighted and likely problems explained. This enabled us to make a very informed decision about purchase of the said property - all thanks to the process these people from Realsure follow.

This was my first interaction with them, and it was a meaningful one."

17th Sep, 2020  •  Rating by: Krish  •  Contact: Sam Helmore  •  Job date: Sep, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Realsure were excellent from the get-go. Pat responded very quickly to our email enquiry. Bruce was onsite within a few days to complete the building inspection.

I have to say Bruce was very thorough and spent a good amount of time going through the property checking everything that buyer would want and needed checked.

The report sent out went was very detailed and gave us a very good idea on the condition of the property and pointed out areas that as new owners would need looking into in the future. This report has given us the basis and maintenance plan to look after the property.

Thank you to the Realsure team for your professional and informed feedback on our new property. You have given us an eyes wide open view on our new family home."

1st Sep, 2020  •  Rating by: Blair Adams  •  Contact: Bruce  •  Job date: Sep, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"We have used RealSure on a number of occasions now and in every instance it has been an exemplary experience. Pat is great to deal with, kind and very helpful. Building inspectors know what they are talking about and are able to complete inspections at short notice. In fact, the last inspection was ordered at 8.30am, was completed that afternoon, and the full 40 page report was provided the next morning. Incredible, we will always go back. In the future it would be nice to receive a small discount for repeat business."

22nd May, 2020  •  Rating by: Ike  •  Contact: Pat Milroy  •  Job date: May, 2020

Communication:	90%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	98%

"The Realsure team are very prompt and was able to accomodate me on request. They are very professional on their approach and efficiently conducted the house inspection."

14th Feb, 2020  •  Rating by: Joshna  •  Contact: Pat Milroy  •  Job date: Feb, 2020

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

"Sarah, Patricia and the Realsure team are great to deal with. Helpful, quick to respond and professional. The quality of the inspection reports are of a good standard with large amounts of relevant information, including photos. Just what’s needed when making decisions about purchasing a property."

13th May, 2019  •  Rating by: Claire  •  Contact: Patricia Milroy  •  Job date: May, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

"I was so grateful that the report was completed the day after the building inspection. Service was top notch as well,"

7th Mar, 2019  •  Rating by: Ciska  •  Contact: Tom Taylor  •  Job date: Mar, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Sam"s investigation of the property was extremely thorough and his subsequent report most comprehensive!
Sam's careful reporting helped us to make a wise decision concerning the property and saved us from a substantial loss.

Added 25/02/19

Outstanding service from a company that from the initial point of contact (Pat) right through to the end report was friendly, efficient and thorough. We were amazed when our report came through after only 1 day and on Waitangi evening too!! Thank you Realsure you have been and continue to be a pleasure to work with! We have no hesitation recommending you!"

25th Feb, 2019  •  Rating by: Cathy  •  Contact: Sam Helmore  •  Job date: Feb, 2019

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	80%
Overall:	95%

"When we had our offer accepted on a house we knew straight away who we would use for our builders report- Realsure. Having previously come across a few dodgy looking vendor supplied reports we had done our research and come across Realsure. They are known for being the best in the industry with qualified inspectors who are for the buyer. We had to wait until the day before our condition was due to be confirmed because Realsure was so booked out and popular, but it was worth it. Sarah called me before the appointment to explain the process, how things worked and what they would be looking out for, she also asked if we had any particular concerns or areas we wanted to draw their attention to. Because we had limited time Bruce called straight after the inspection and went through his findings with us on the phone. He explained issues found, how urgent they were and the overall condition of the house, he even offered a rough estimate for remedial work. Bruce with the help of colleagues in the office (Gwenn and Pat) pulled out all the stops to get the report to us that night at about 7pm. Normally this takes 48 hours but they went above and beyond to get it to us. The report was in depth, with easy to understand colour coding for issues and a heap of pictures to go along with it. Bruce was great to deal with and really patient when we had to call late that night to ask about a couple of things. The whole team at Realsure have been super customer focused, following up along the way and making sure that we were satisfied. It was maybe a little bit more expensive than some other companies but it was definitely worth it for the quality of the report and the customer service. I knew that if Realsure said house was okay, I could be rest assured. I would recommend Realsure hands down!"

24th Sep, 2018  •  Rating by: Jessica  •  Contact: Bruce  •  Job date: Sep, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Definitely would recommend. They were friendly and helpful at booking, walking me through how much a quote would be and what would be covered with no pressure to book.

Bruce was our inspector and his inspection was as thorough as it could be from a visual inspection. The report was also laid out with colour coding that made it very easy to find his concerns. As well as this, the report looked at things we hadn't even thought about and laid everything out in easy to understand language for a non-builder.

When we came under sudden time pressure to get the building report done, Real Sure was flexible enough to get the report or printed up and across to us the next morning (i.e. less than 24 hours after the inspection) and it was still thorough and well laid out.

We also had a concern off the back of the inspection, when I called to follow this up Bruce laid out what he reckoned was the causing but also gave us the details for another company that specialized in the issue which reassured us."

1st Aug, 2018  •  Rating by: Sean  •  Contact: Sean Powell  •  Job date: Jul, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Excellent service. Friendly and helpful with information regarding inspection and process. Inspection organised within two hours of booking."

1st May, 2018  •  Rating by: Kate Robinson  •  Contact: Jeremy Cosgrove  •  Job date: Apr, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Pat on the admin side of things was super helpful and efficient, managed to get an inspection the very next day. Turns out it’s the best decision we have made, Bruce was early, honest, efficient and willing to not only give a professional opinion but genuine advice. Hugely knowledgeable and have already recommended them, as well as booking them for our next property."

30th Apr, 2018  •  Rating by: Hannah  •  Contact: Bruce  •  Job date: Apr, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I hired realsure to get a pre-purchase builder's report on a property that I eventually purchased. Their sales rep Pat was very friendly and organised an inspection at a short notice. The building inspection was very well done and the report detailed a number of maintenance issues that I needed to deal with. I then spoke to the inspector (Bruce) several times to better understand the issues and he was very helpful and patient in explaining it all. Thanks for the great service."

27th Mar, 2018  •  Rating by: Karthik  •  Contact: Bruce  •  Job date: Mar, 2018

Sarah Symon responded:

"Hi Karthik Thanks for your kind words, it has been a pleasure working with you. Helping you make an informed buying decision and understanding the house you will make your home is our aim. Kind regards Sarah and Team"

Communication:	100%
Quality:	90%
Reliability:	100%
Value:	90%
Overall:	95%

"We used Realsure when we bought our first home years ago and the building surveyor was professional and easy to communicate. We bought that property and no major issue with the house, except normal wear and tear.

Now we are buying a new house and engaged their service again. Pat, the customer service officer, was great. She was very efficient and friendly, scheduled the inspection with the agent immediately and put down our concerns about the property in the notes so the building surveyor can pay extra attention to.

Glenn, the building surveyor was efficient and friendly, called us straight after the inspection took place and gave us a verbal summary. The building report was sent out to us the following day.

We are very happy with their service and will definitely recommend them to anyone."

18th Jan, 2018  •  Rating by: Yang  •  Contact: Glenn Smith & Pat Milroy  •  Job date: Jan, 2018

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I had a very tight deadline within which to get a building report undertaken - the Realsure team pulled out all the stops and got the report to me well within the time frame as promised. The report was comprehensive and informative and I was extremely impressed at the level of service that I received. Highly recommended."

13th Dec, 2017  •  Rating by: Bo  •  Contact: Patricia Milroy  •  Job date: Dec, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"The service and information I received from Realsure was of an extremely high standard. I was wanting to tender for a property in Wellington and thought the builder’s report provided by the vendor through the Estate Agent inadequate. I was correct. Realsure identified serious construction defects in the building, backed up by photographs,which has not been identified in the Vendor’s report.
The service I received from the office staff and the clarity and detail of the verbal and written report were excellent."

26th Oct, 2017  •  Rating by: Anne  •  Contact: Bruce Symon  •  Job date: Oct, 2017

Sarah Symon responded:

"Hi Anne Thanks for sharing your experience and kind words. The practice of touting vendors building reports that are not from Accredited or Registered Building Surveyors is causing some serious issues for unsuspecting purchasers and eventually vendors. As you discovered, the vendors report was inaccurate and misleading. We're really pleased we were able to provide you with a factual, standard compliant building report that allowed you to make an informed purchasing decision. It is important purchasers realise you cannot rely on the vendors report if purchasing because it has not been done for you. Dependent on the source, it may not even be worth the paper it's written on. At best, use it to assess whether it is a property you would like to pursue then go do your own due diligence. For more tips around this, go visit www.realsure.co.nz/news and http://www.reaa.govt.nz/forbuyersandsellers/Pages/ForBuyersandSellers.aspx"

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"A friend recommended Realsure to us and this is the third time that we used Realsure, I would like to express my thanks here to the whole Realsure team. We received clear and prompt communications from the office, our inspector Mike is extremely helpful, followed few phone calls after the inspection, answered all our questions. Building report was delivered on time with detailed notes, photos and the repair &maintenance priority list. Overall, we are very happy about our house inspection experience with Realsure and recommend it to other people !"

5th Jul, 2017  •  Rating by: Sophia  •  Contact: Michael Porteners  •  Job date: Jul, 2017

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"I’d like to express my thanks to you for your prompt attention to the property inspection services I requested last Friday. Your service has been first class from the moment of taking my initial call, subsequent information and finally the building report.

I have no hesitation in using your services in the future or recommending your services to others."

21st Feb, 2017  •  Rating by: Vin  •  Contact: Bruce Symon  •  Job date: Feb, 2017

Communication:	70%
Quality:	90%
Reliability:	90%
Value:	60%
Overall:	78%

"Thank you for the prompt and thorough inspection of a property that I was intending to buy. Michael kindly pointed out to me the less obvious defects that suggest that the property I'm about to buy is a leaky house. Thank you for saving me from that purchase. I would not hesitate to use your services again in the future."

10th Nov, 2016  •  Rating by: Diana  •  Contact: Michael Porteners  •  Job date: Oct, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"I met the inspector on site after his inspection and he was brilliant! Happy to share his thoughts as I picked his brains on all manner of things over and above the feedback he gave on the condition of the property - I really can't speak highly enough of how valuable it was to get a rundown of the issues with him on site - We now go into the weekend with all our questions answered, and some exciting ideas for improvements and tweaks that we would never have thought of!

The office team were fantastic as well, we dealt with three separate people and each of them were very professional and efficient - always delivering on time with the feedback and updates offered.

It's been an utter pleasure to deal with such a professional and helpful team!"

26th Feb, 2016  •  Rating by: Kent  •  Contact: Pat Milroy  •  Job date: Feb, 2016

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Service that exceeded expectations and helped us make a cutting edge decision on the purchase price of the proposed property"

24th Feb, 2016  •  Rating by: CHRISTOPHER  •  Contact: Patricia Milroy  •  Job date: Feb, 2016

Communication:	50%
Quality:	20%
Reliability:	80%
Value:	40%
Overall:	48%

"There is such thing as too thorough. Realsure looked at every part of the house and found problems with everything they saw. This is fine in and of itself, but they didn't attach any context to their findings; they just pointed out issues without saying how important the issues were, how urgent they were or even a ballpark figure for fixing them. This meant that we had to basically take or leave the house (we left it) rather than use the information as a decision-making or negotiating tool.

Further, the report was full of "could' "might" and "may". Again -- not very helpful. A lot of things COULD happen. To make an informed buying decision, I need to know how likely an outcome is, and what its possible impact is. This is basic risk mitigation and it was disappointing to work with a building inspector who did not speak in the practical terms required for risk mitigation."

25th Oct, 2015  •  Rating by: Sam  •  Contact: Gary Tipler  •  Job date: Oct, 2015

Communication:	20%
Quality:	20%
Reliability:	90%
Value:	20%
Overall:	38%

"Really do not recommend these people, using them caused me lots of stress. They came around and took some readings and told me the readings 'might' indicate something was wrong, wouldn't explain what this meant or provide me with any useful information, felt like they were just covering themselves. The inspection was also incredibly quick and they missed some basic stuff. I had arranged to meet them there, and they called saying they were ready to leave before I got there, it was not even an hour on site, why were they hurrying me, rather than using time to check more?
I have heard similar poor experiences from other people.
I would recommend getting a report from a builder who will provide some useful help, suggestions and advice, rather than just covering themselves."

9th Aug, 2015  •  Rating by: Kate  •  Contact: Mirianna McGregor  •  Job date: Jan, 2015

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Realsure were very professional and produced an excellent report that covered everything we could expect, enabling us to make and eyes wide open decision. They picked up on all issues with the property down to a very small detail. Personally I prefer this as its a large investment and want to know everything we could be in for in the coming years. The report they produced allowed us get issues sorted with the vendor before settlement.

Realsure have been good in answering our questions both over the phone and email. We have found their professionalism and down to earth approach a breath of fresh air in what is a very stressful time.

Thank you Bruce for all your help. We fully recommend your services for anyone all that wants the full picture of their potential home or investment."

29th Jan, 2014  •  Rating by: Blair  •  Contact: Bruce Symon  •  Job date: Nov, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"I have used RealSure twice now and found their inspections and reports to be very thorough. The service is professional, reliable and delivered to meet my timeframes. On both occasions the staff at Realsure went out of their way to make themselves available for any follow up questions I had relating to the inspections and reports. I would recommend Realsure and would definitely use the service again in the future."

28th Jan, 2014  •  Rating by: Sue  •  Contact: Bruce Symon  •  Job date: Jan, 2014

Communication:	0%
Quality:	0%
Reliability:	0%
Value:	0%
Overall:	0%

"Bad communication, bad inspection, not worth for money. NOT RECOMMENDED!! I\'m very disappointed after all the emails conversation."

12th Apr, 2013  •  Rating by: Wei  •  Contact: Martin Higgins  •  Job date: Feb, 2013

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Really friendly and helpful reception staff. The inspector was a bit gruff but obviously did a great job. The report they produced was very detailed and impressive. Would recommend."

16th Feb, 2013  •  Rating by: Hannah  •  Contact: Angie Ritchie  •  Job date: Feb, 2013

Communication:	10%
Quality:	10%
Reliability:	50%
Value:	10%
Overall:	20%

"Missed what should be obvious anyone, had to get others to check as this outfit was incapable or incompetent. Definitely better alternatives available!"

9th Dec, 2012  •  Rating by: Sean  •  Contact: Martin Higgins  •  Job date: Feb, 2012

Sarah Symon responded:

"Hi Sean, give us a call and tell us was has happended so we can have an opportunity to address your concerns. Kind regards Sarah "

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"I thought buying my fourth home would be a daunting experience!. I have to say that I do not trust RealEstate agents one bit. I have learn\'t from experience (costly I might add and stressful) I have been bitten in the past. RealEstate Agents are there to SELL you a house. They do not know the bones of the the house, only the cosmetic condition. This time I hired REALSURE to check the property for me.
All I can say is WOW!. Yes the report cost me a small sum, but I was presented with a very acurate report on the property condition and I might add in a language that I can understand. It is said that buying a home is one of the most stressful things you can do in your life, however, I was so glad that I had the inspection done. All doubt is taken away."

13th Sep, 2010  •  Rating by: Julia  •  Contact: Richard Wyn  •  Job date: May, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"We got a pre-purchase inspection and report from Real Sure in September 2009. The inspection was thorough and professional and the report was exceptionally useful for negotiating a reasonable purchase price. We are now using their maintenance guide to help us through our first year as home owners. It is an excellent resource and easily understandable."

26th Apr, 2010  •  Rating by: Amy  •  Contact: Bruce  •  Job date: Apr, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"I have used Realsure twice. The first time, they spotted a leaky home in the making, and the report they provided was so clear I knew exactly what I would be buying - needless to say I did not buy that property. Having been so impressed by their speedy response and the detailed report, I had no hesitation in calling Realsure when I found another property; which I have now bought. Realsure is a good name for this firm. I am Real Sure I'm happy with their service."

9th Mar, 2010  •  Rating by: Jennifer  •  Contact: Jacqui Schlaepfer  •  Job date: Feb, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	100%
Overall:	100%

"Very professional, and highly recommended. Although seemingly a little expensive you do get value for money in the form of highly detailed, professional report. Richard obviously has a lot of building experience. I expected a ‘tough’ report from Realsure (this was gleaned by word-of-mouth) and that’s exactly what I got. The particular house that Richard reported on was a little tired and subject to damp at the lower level. I bought the house and now know exactly where to focus my attention. Many thanks Richard/Realsure."

11th Feb, 2010  •  Rating by: Richard  •  Contact: Richard Wyn  •  Job date: Jan, 2010

Communication:	100%
Quality:	100%
Reliability:	100%
Value:	90%
Overall:	98%

"Realsure was the most expensive building indpection company that I rang. All the others were recommended by the realtor, which is always a bit suspicious. This one was recommended by my mortgage broker. Sarah spent fully an hour on the phone with me going over exactly what I could expect and explaining why it was worth the money -- I know that sounds 'salesy' but my experience of her has been nothing but genuine customer service. The Inspector was great and stayed longer than was scheduled to finish the job. After the inspection I spent another hour on the phone with Bruce going over some of the issues that had come up and discussing possible solutions. They are a joy to deal with, their qualifications are better than others, I know I got a quality report, and I would recommend them to anyone without hesitation. Best money I've spent in quite a while."

12th Jun, 2008  •  Rating by: Victoria  •  Contact: Bruce And Sarah  •  Job date: Jun, 2008

Communication:	75%
Quality:	50%
Reliability:	100%
Value:	50%
Overall:	69%

"In general I was happy with the inspection, but when i accessed the roof cavity after purchase, I found evidence of roof leaks. These leaks were easily spotted (from the high point of the roof) so i question the throughness of the inspection."

23rd Sep, 2006  •  Rating by: Tim  •  Contact: Mathew Pullan  •  Job date: Jul, 2004

Unauthenticated ratings (1)

Communication:	75%
Quality:	75%
Reliability:	75%
Value:	75%
Overall:	75%

This rating has not been authenticated so it doesn't count towards the overall rating

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9th Feb, 2007  •  Rating by: Raymond  •  Contact: Bill  •  Job date: Apr, 2005