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  • 100%
    "We rent a 3 bedroom house using Rentex. We had a really good experience since day one. The communication with Andrea Kumerich (Agent) was really good. She always deal with any queries or improvements on the house in just a few hours. We were pleased to keep the place nice and tidy specially when the landlords look after us by keeping us warm in winter by installing an additional heat pump. The property was very well look after at all times. We've been renting for nearly 15 years in Auckladn and we never had better experience with a Property Management company like we had with Rentex."
    Rating by: Jose  |  Rating posted: 7th Mar, 2016  |  Contact: Andrea Kumerich  |  Job date: Jan, 2014
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jose7th Mar, 2016More details…
  • 100%
    "As a company we, at Mainly Gas and Plumbing Services, have been performing maintenance at the rental properties managed by Rentex for more than 4 years. In every situation we have found Andrea Kumerich to be fair and honest. She is always cheerful to speak with and shows care and attention to detail. In emergency situations she has met us onsite well outside of business hours to show us the property and get our opinion on the best course of action. In well over a hundred jobs we have done for her, she has shown great character and professionalism in the balance of caring for the tenant and getting the best for the landlord. Not once has she asked us to do a cheap bodge-up job just to get by for a while. Every job is done properly and explained thoroughly on its completion. As a tradesman I can recommend Andrea as an honest and caring property manager.

    We have also dealt with Lucas Lin on a regular basis. Lucas is easy to deal with and follows through on matters thoroughly. He is meticulous in his work, getting the best service possible while approving each job with his landlords. It is refreshing to deal with property managers that know their homes well and take a personal interest in them. I often recommend Rentex to our other clients who have become disillusioned with their current manager or who are doing up a property to rent.
    Rating by: Jed  |  Rating posted: 25th Jun, 2015  |  Contact: Andrea Kumerich  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jed25th Jun, 2015More details…
  • 100%
    "Bobs Property Maintenance: For several years I've done regular maintenance of property's managed by Rentex Ltd. I'm very impressed by the work ethic and commitment of the property managers, especially Clare Seed, Andrea Kumerich and Jill Reid. If your looking for great service from professionals who obviously care about their clients properties, then look no further."
    Rating by: Bob  |  Rating posted: 15th Jun, 2015  |  Contact: Andrea Kumerich  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Bob15th Jun, 2015More details…
  • 100%
    "I have used Rentex for the past 20 years and have nothing but praise for the service that Chris and his team have given me.
    For the past 10 years I have been served by Andrea Kumerich and she has been a godsend of reliability and efficiency. She never fails to recommend a good tenant or tradesman to look after my property. She is a great communicator and regularly updates me on the property condition, any issues or with suggestions on maintaining the property.
    I'm not sure if Jarrod got the same Andrea Kumerich that I am enjoying - his experience certainly doesn't stack up with what I know of her service.

    Could praise them more highly.
    Rating by: Garry  |  Rating posted: 12th Jun, 2015  |  Contact: Andrea Kumerich  |  Job date: Jun, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Garry12th Jun, 2015More details…
  • 20%
    "Not sure where to even start. Basically, it appears the property was never managed by Andrea Kumerich, from Rentex, at all! Here are some of their more "impressive" failures.

    Andrea Kumerich organised a cleaning company to clean the place. They charged me for this and upon inspection, no cleaning had been done what so ever. When asking for the details of the cleaning company to find out what they had actually done (something I was surprised Rentex didn't do), Andrea refused to give me the details. Long story short, I found the "cleaning" company on the Business Registrar, and the company that charged me for the cleaning was actually Andrea's husbands.

    They lie lots. For my last tenant they said they did a reference check, as per the contract. When things went bad and I realised how much Rentex had lied I decided to phone the reference myself. He said Rentex had not called him and if they did, he would have given them an "unfavourably reference" and "not recommend" them. Had Rentex performed their core job, a lot of hassle and damage could have been avoided.

    Their dodgyness continues. I was always charged multiple times a year to have the waste disposal fixed. When the property finally reached the point it was unrentable (from being nearly new when they took over) and I went to inspect it myself, the waste disposal was missing! Only 2 months prior had been charged repairs and Rentex could not tell me where it had gone and when it had gone. I suspect it had been missing for quite some time and it was easy money for them to charge me "repairs".

    When I viewed the property, there was strong damp smell in the air. There was a massive area of rotted carpet that had a strong pungent smell. Had the property been inspected at all, this would have been obvious to the property manager. Unfortunately, I don't think they viewed the property for quite sometime.

    Andrea Kumerich even said in an email to me (once I started questioning their practices) that they don't inspect the property when tenant moves out, but only once a new tenant moves in. This makes no sense; how do you make a tenant accountable for their damage once they're long gone? This was also directly against what they advertised on their website.

    How did they get away with this for so long? The contract said they'd produce a written report. Every 3 month I received an email of a couple of sentences saying everything was fine. I assumed the written reports and photos were being completed and I was just receiving a summary. They produced no reports and no photos for the years I was with them. They didn't even have the tenants sign the agreements in half the cases.

    The carpet and the walls were absolutely filthy. We're talking long streaks down the walls (no idea what it actually was), the carpets had been stained by, possibly paint, through-out the unit.

    There was damage throughout the property, including a hole in the wall. All this resulted my property needing a re-carpet, repaint and several other maintenance repairs.

    I strongly suggest you think twice about considering Rentex.

    I'm happy to provide evidence for any of the above. You can contact me at [email protected]

    Rating by: Jarrod  |  Rating posted: 3rd Jun, 2015  |  Contact: Andrea Kumerich  |  Job date: Jun, 2015
    Communication: 10%  |  Quality: 10%  |  Reliability: 50%  |  Value: 10%
    Jarrod3rd Jun, 2015More details…
  • 0%
    "We are the current tenants of a rental property listed with Rentex. All had been great with Andrea then we got Clare. She was rude, tried bullying tactics to get us to provide direct access for her to the property and following our refusal she then deliberately cancelled an appointment within 30 minutes of the agreed time for prospective tenants. Did not own up to it but was caught out when the tenants missed her email because they were already on the way. We happened to be at the house and gave them access. It appears that agents can be gung ho when dealing with people because there is no regulatory body for rental agents so they can behave as they wish - my advice is avoid Clare at all costs, she lies just the bit too easily to be trustworthy."
    Rating by: Janice  |  Rating posted: 10th Apr, 2014  |  Contact: Clarew  |  Job date: Apr, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Janice10th Apr, 2014More details…
  • 90%
    "I have Jill look after all of my residential rentals, and since she has been doing this (over 5 years now) I have had a 100% occupancy level, with the type of tennants we want to have. Never a problem"
    Rating by: Greg  |  Rating posted: 30th Jan, 2013  |  Contact: Jill Reid  |  Job date: Aug, 2012
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Greg30th Jan, 2013More details…
  • 100%
    "Great company ver easy to deal with and professional. Worked hard on our behalf."
    Rating by: Belinda  |  Rating posted: 11th Jul, 2012  |  Contact: Jill Reid  |  Job date: Jul, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Belinda11th Jul, 2012More details…
  • 100%
    "Young Shim was very helpful and communicated very well with us.We would not hesitate to recommend Rentex and Young as they are very professional."
    Rating by: Trish   |  Rating posted: 15th Jun, 2012  |  Contact: Young Shim  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Trish 15th Jun, 2012More details…
  • 90%
    "Have conducted business with this representative and Rentex for about 5 years, and confirm that they do supply a professional quality service."
    Rating by: Brian  |  Rating posted: 5th Jun, 2012  |  Contact: Andrea Kumerich  |  Job date: Jun, 2012
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Brian5th Jun, 2012More details…
  • 100%
    "Having dealt with Jill and the team at Rentex for over 5 years we have found the quality of service excellent at all times. Always prompt with any work that needs doing and always to a high standard. Contractors used have always been professional and rates are of an acceptable price. We are very happy with the service provided and have no hesitation recommending Rentex to anyone thinking of using this company."
    Rating by: Douglas  |  Rating posted: 1st Jun, 2012  |  Contact: Jill Reid  |  Job date: Jun, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Douglas1st Jun, 2012More details…
  • 98%
    "We are very satisfied with the service Jill Reid has given."
    Rating by: Bill  |  Rating posted: 31st May, 2012  |  Contact: Jill Reid  |  Job date: May, 2012
    Communication: 100%  |  Quality: 90%  |  Reliability: 100%  |  Value: 100%
    Bill31st May, 2012More details…
  • 100%
    "I have found Karl and the team at Rentex excellent to work with when I am marketing a property which they manage. Their positive attitude and support greatly assist me when dealing with both the property owners and tenants."
    Rating by: Jeanette  |  Rating posted: 19th May, 2012  |  Contact: Karl And Team  |  Job date: May, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Jeanette19th May, 2012More details…
  • 100%
    "Andrea and Karl at Rentex have been doing a great job for us for years, providing effective, stress free management of our properties, and providing long term, high quality tenants. Highly Recommended."
    Rating by: Kevin  |  Rating posted: 10th Mar, 2012  |  Contact: Andrea  |  Job date: Mar, 2012
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Kevin10th Mar, 2012More details…
  • 85%
    "Jill and the team gave us great service and would certainly use them again in the future when looking for a rental agent, found us a property when know body else could."
    Rating by: David  |  Rating posted: 9th Mar, 2012  |  Contact: Jill Reid  |  Job date: Mar, 2011
    Communication: 80%  |  Quality: 90%  |  Reliability: 80%  |  Value: 90%
    David9th Mar, 2012More details…