Richards Plumbing / Plumbers / Plumbing Contractors in Palmerston North City

• 38%
  "Plumber wouldn\'t listen to what we wanted in terms of placement. So needed a revisit. Got the bill showing a fee to assess job which was never discussed during initial phone call. If had known that i would have got someone else. Disputed the times here for work despite me being home during this time and i recorded it on paper, as i usually do. Tried to charge us for the revisit despite it being them not listening, they even came round and looked and still wouldn\'t listen to what we wanted,… even said no it\'s in the right place. I had pointed out to the plumber onsite on the wall the measurements and had the basin on hand incase he wanted to check it also but obviously wasn\'t interested . 3rd time he came round about it said hadn\'t said that but then spent approx 15 mins fixing it and then charged extra for that. Should have been done how we wanted it the first time as we are the customer it\'s our house. Whole job only took 3 short visits and 4 1/4 hours, they charged for about 7 1/2. couldn\'t finish the job so we had to get another plumber in. Same amount of work completed with extras including toilet replacement going away to get some parts all up 2 hours.
  
  Ended up being spoken to rudely on the phone despite our polite email to query the charges.
  
  There were no details on materials ,days and hours used. When got email back still no pricing for materials and days wrong and overcharged .
  
  Recommend you use someone else.
  
  Update when they don\'t agree with the customer and think they \'re 100% right they send a disputed amount to debt collection. Then send out their terms and conditions . Best thing to do if you need a plumber is to avoid these guys."

  Rating by: Deb  |  Rating posted: 29th Sep, 2017  |  Contact: Paul And Lionel   |  Job date: Sep, 2017
  Communication: 0%  |  Quality: 100%  |  Reliability: 50%  |  Value: 0%

  Deb•29th Sep, 2017•More details…
• 88%
  "Have rentals in PN> Have used Richards Plumbing twice. Both times job was great. 2nd time was an emergency. (tenant had no hot water). Problem was fixed by end of the day. "

  Rating by: Liz  |  Rating posted: 27th Dec, 2008  |  Contact: Paul  |  Job date: Sep, 2008
  Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Liz•27th Dec, 2008•More details…
• 100%
  (no comment)

  Rating by: Joanne  |  Rating posted: 15th Feb, 2007  |  Contact: Paul  |  Job date: Feb, 2007
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Joanne•15th Feb, 2007•More details…

Unauthenticated ratings (1)

• 100%
  (no comment)

  Rating by: Linda  |  Rating posted: 12th Sep, 2006  |  Contact: Paul  |  Job date: Sep, 2006
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Linda, 12th Sep, 2006•More details…