Rick Armstrong Motors / New Car Sales in Christchurch City

• 0%
  "I went in early to get oil for my car and was told that the spares department doesn't open until 8am, the website says 7.30am! I asked if anyone else could help I got and blank stare and a no. I checked the website again and if stated parts open af 7.30am. Not impressed, no customer service there."

  Rating by: Adrienne   |  Rating posted: 12th Mar, 2021  |  Contact: Receptionist in the service department   |  Job date: Mar, 2021
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%

  Adrienne •12th Mar, 2021•More details…
• 13%
  "The fact that I have gone out of my way to place detailed feedback speaks volumes to the level of service you can expect (or not) to receive from this dealer.

  I took in my Subaru Outback as fault codes on the dash indicated the DPF was blocked. A quick scan with a code reader at Supercheap Auto ($12) also confirmed this. I took vehicle in to Armstrong Subaru Christchurch for them to clean the DPF. I also specifically asked that they check the intercooler hoses for air leaks as this is a… common issue and likely to cause sooting up of the DPF.
  
  Later that day I receive a call that vehicle is ready for pick-up but that the problem could not be fixed. I head in and ask to speak with the mechanic. He assures me they did all they could to unblock DPF and also that there was no air leaks in the intercooler pipes. Tells me the DPF is stuffed and I will need to replace. Friendly receptionist looks up the part and quotes me $8000 for the part - not including labour! The bill for them to do an unsuccessful forced ReGen of DPF and to "check" the intercooler pipes was $460.59. No break down of costs for the work - just a flat charge.
  
  Now here's the good bit.
  
  Not keen on being fleeced by the "experts" I took the vehicle for a second opinion at a second Christchurch Subaru specialist. They have a look. They call me up straight and say that there is an air leak in intercooler pipes! They replace the leaking pipe do a forced ReGen and what do you know. Problem solved! Same cost as previous workshop but that also included 2 replacement hoses (one was leaking and the second was nearing end of life) and a positive outcome. They even rang and asked if it was ok to replace the one that was nearing end of life ($120 for that part - appreciated the heads up). A full breakdown of cost incurred was provided with payment.
  
  Leaking intercooler pipes on the Outback Diesel is a well known Subaru fault. A quick google told me as much, hence specifically asking for them to check for it. The fact they couldn't identify a basic fault even when prompted is pure incompetence, bordering negligent.
  
  If your new Subaru is new and still under warranty let these guys waste your time and their own trying to fix it. Otherwise try somewhere else. M45 perhaps...."

  Rating by: Michael  |  Rating posted: 4th Jul, 2020  |  Contact: Armstong Motors  |  Job date: Jun, 2020
  Communication: 0%  |  Quality: 0%  |  Reliability: 50%  |  Value: 0%

  Michael•4th Jul, 2020•More details…
• 40%
  "I thought I may have been the only one to receive extremely poor service from this Mercedes dealer. I purchased a 1 owner low km's 220 CDI through Armstrong Prestige in Christchurch. The car was paid via internet banking so no finance was required. I had arranged through the dealership to have the car sent from ChCh to Auckland of which I paid extra. The car was delivered in a filthy condition both inside and out. The floor mats had been removed and there was no manual for the car. I… phoned and spoke to the salesperson who had sold the vehicle to me and told him I was far from impressed. He told me they weren't obligated to provide a manual. I explained to him I had no idea how to operate everything in the vehicle as it was my first Mercedes and providing a manual was fundamental stuff. He finally agreed to send a manual to me but was not interested in replacing the floor mats or offering to reimburse me for the full valet that was required due to the state of the car After purchasing new floor mats I thought no this is wrong so I phoned and spoke to the sales manager and relayed my experience with this salesperson. The sales manager offered to reimburse me for the new floor mats and this was done. After a short time of owning the vehicle I parked the car went in to carry out some shopping came back to find the car would not start. I had to get the car picked up taken on a truck to Coutts Mercedes who found out I needed a new lock system. I had to hire a car pay for the tow truck and cost to repair. It cost me the best part of $1800,00 to have the repairs undertaken another $400 for the rental car and the tow truck fee. I didn't have the time or energy to try and recover the costs but just to say you do not expect a 1 owner low km's late model car to experience this sort of problem. I can honestly say I would not deal with this company again if they were the only Mercedes dealer in NZ."

  Rating by: Heather  |  Rating posted: 5th May, 2018  |  Contact: Management  |  Job date: Apr, 2015
  Communication: 50%  |  Quality: 30%  |  Reliability: 50%  |  Value: 30%

  Heather•5th May, 2018•More details…
• 0%
  "Going to Rick Armstrong Subaru, has to one of the worst experiences of 2014.
  For service you walk into a well presented reception area, with trophies they must have had made for themselves, but don't let this fool you.
  If you want to to be greeted with young girls that seem to have missed out on customer service school, then u are in the right place. Otherwise be prepared for a very long wait, even if you had a prior booking.
  When I was there there were 2 customers who had been waiting… literally for hours, one was only a wheel alignment, and after booking and then waiting for 4 hours, turned away because they didn't have time.
  
  Second was similar, none of these people where asked if they need refreshments. Ok that's the good part, wait till you take you new car in without any damage, and it gets returned with exterior scratches and damage to the interior as well, you going to love this place.
  
  Try speaking to anyone there who cares, good luck
  
  The service debt hides behind several service reception staff, don't bother asking to see you car out the back, you need to ask these guys to finally get it back, probably in a state of disrepair, and with an attitude you would expect of a dodgy car sales person to complement."

  Rating by: Gregg smith  |  Rating posted: 19th Sep, 2014  |  Contact: Service dept  |  Job date: Sep, 2014
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%

  Gregg smith•19th Sep, 2014•More details…
• 5%
  "i bought a car 2 years ago a brand new peuguot, fond whe it went in for service tha i had to pay 350.00 all other new cars i had this is free. got over that the about a year ago my tyre burst only done 12000 kms , called aa they said needs new tyre as split and the new continental cost appro 530.00 each so i decide to put firestone on at 230.00 each had to buy extra on to have same on front, then 20000 kms later i am refused warrant because remaining two tyres had numerous splits all over and… was told they were very dangerous . approached armstongs and to cut a long saga short phone hung up inmy ear , were told we had no rights although consumer advice said we did . went without my only means of transport for 11 days rang the director rick armstrong to advise him of our plight and to see if he could put sense into it. my husband himself a director of an old established company could not beleive his attitude kept us waiting with both promises to meet and phone us to no avail. ende up they wanted to charge us 400.00 to put two new tyres on the back . they lied and said that 50% had been used, which the garage and tonys tyres refute as you can imagine 20000.00 and lady driver i dont think so . so dont at any costs do bussiness with them they are greedy unreliable and dishonest company and tere is a very poor culture throughout. Rick good management comes from the top s i suggest you go to some good management courses you lost a sale for the new model and we will never do bussiness with you again."

  Rating by: Susie  |  Rating posted: 14th Apr, 2011  |  Contact: ADRIAN HARRIS ,RICK ARMSTRONG  |  Job date: Apr, 2011
  Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 0%

  Susie•14th Apr, 2011•More details…
• 3%
  "My Subaru was stalling and cutting out as I was driving. They had trouble identifying the issue and so said battery (whic was suprising as my battery was only a year old). I got carbut problem continued. Took it back and they said airflow filter. Got it replaced. Total bill $695. The day I got it out, one hour later with car full of kids the very same problem reappeared - the issue had not been fixed and was obviously related to overheating after about 20 minutes driving. They had tested around… the block apparently with no probems. So anyway, car stalled at intersection several times, I finally had to get my 10 year old old to drive while i pushed across busy intersection. After many attemts finally got it ignited again - coughing and wheezing etc to get 1-2km back home. On the way home the head gaskets blew. I now need new engine or replaced head gaskets. They refused to admit liaility. Very difficult for me to now get another opinion on the original problem as engine is stuffed. The MTA mediation process was a farce - there was no \"meidation\" per se. So, I would not advise going to these Cowboys - they didn\'t have a clue what the problem was with the car."

  Rating by: Aza  |  Rating posted: 20th Jun, 2010  |  Contact: Paul (?), Manager Of Mechanical Team  |  Job date: Sep, 2009
  Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%

  Aza•20th Jun, 2010•More details…
• 0%
  "I hope this is also part of the "Armstrong Motor Group" because when i asked who owns the company i was told by Sue it is owned my a Mr. Rick Armstrong. I can clearly see from the last comment from Matt, that we have both had problems with the same service advisor, I have been a Mitusbishi owner for manu years,20 to be exact & honestly say i will not be buying another Mitsubishi vehicle again, in fact i have already stepped into a Holden car yard because i would not want to profit… the Armstrong Motor Group in any way after the absolutely appauling service i got today and the down right embarassing explanation i got from a lady that sounds like she does not know a single thing about a motor vehicle. I have to say that Mitsubishi are very great, reliable cars; i have many years of trouble-free pleasurable motoring with Mitsubishi but i suggest to the Mitsubishi Corporation in New Zealand, that they re-look at their agent in Wellington that is trying to sell their vehicles because i dont think the employees there are taking into consideration that a customers service experience can effect their decision in buying another motor vehicle in the future, which is exactly what has happend in my case. May i also suggest to Mr. Rick Armstrong that he get people in his front line staff that know how to speak english and know what they're talking about when it comes to the product or even the motor industry. This is a service experience that i will be telling my fellow work mates and close friends about as i am absolutely furious of the service i was provided, the rude lasy definately made me feel like a 2nd class citizen and this feeling should not be tolerated by anyone!"

  Rating by: Sam  |  Rating posted: 23rd Aug, 2008  |  Contact: Sue  |  Job date: Aug, 2008
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%

  Sam•23rd Aug, 2008•More details…

Unauthenticated ratings (3)

• 0%
  "They are shocking and ripped me off $2700. I would not recommend them to anybody!
  "

  Rating by: Theresa  |  Rating posted: 6th Apr, 2011  |  Contact: Darryn  |  Job date: Apr, 2011
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Theresa, 6th Apr, 2011•More details…
• 0%
  "I was interested in trading my car in, and buying one of theirs, they came and dropped off the new car and took mine away, while driving my car they scrapped the wall of my house. They then denied the whole thing, and left me with all the repairs."

  Rating by: Angry Customer  |  Rating posted: 21st Mar, 2009  |  Contact: Rick Armstrong   |  Job date: Mar, 2007
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Angry Customer, 21st Mar, 2009•More details…
• 0%
  "These guys are a real bunch of coyboys i can tell you that! where to start! they could'nt even satisfy customers to save themselfs. Sue Robinson is by far THE WORST Service Advisor i have ever met in my life. SHE'S RUDE, INCOMPETENT AND A LIAR! i highly disreguard the Armstrong Motor Group and would never recommend anyone to go there for servicing or to buy a car because not only do they sell lemons their front line staff are a pack of idiots and Sue Robinson is a good example of that!"

  Rating by: Matt  |  Rating posted: 7th Aug, 2008  |  Contact: Sue Robinson  |  Job date: Aug, 2008
  Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Matt, 7th Aug, 2008•More details…