Rick Armstrong Motors / New Car Dealers in Christchurch City

Is Rick Armstrong Motors your business?
  • 0%
    "Going to Rick Armstrong Subaru, has to one of the worst experiences of 2014.
    For service you walk into a well presented reception area, with trophies they must have had made for themselves, but don't let this fool you.
    If you want to to be greeted with young girls that seem to have missed out on customer service school, then u are in the right place. Otherwise be prepared for a very long wait, even if you had a prior booking.
    When I was there there were 2 customers who had been waiting literally for hours, one was only a wheel alignment, and after booking and then waiting for 4 hours, turned away because they didn't have time. Second was similar, none of these people where asked if they need refreshments. Ok that's the good part, wait till you take you new car in without any damage, and it gets returned with exterior scratches and damage to the interior as well, you going to love this place. Try speaking to anyone there who cares, good luck The service debt hides behind several service reception staff, don't bother asking to see you car out the back, you need to ask these guys to finally get it back, probably in a state of disrepair, and with an attitude you would expect of a dodgy car sales person to complement.
    "
    Rating by: Gregg smith  |  Rating posted: 19th Sep, 2014  |  Contact: Service dept  |  Job date: Sep, 2014
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    19th Sep, 2014More details…
  • 5%
    "i bought a car 2 years ago a brand new peuguot, fond whe it went in for service tha i had to pay 350.00 all other new cars i had this is free. got over that the about a year ago my tyre burst only done 12000 kms , called aa they said needs new tyre as split and the new continental cost appro 530.00 each so i decide to put firestone on at 230.00 each had to buy extra on to have same on front, then 20000 kms later i am refused warrant because remaining two tyres had numerous splits all over and was told they were very dangerous . approached armstongs and to cut a long saga short phone hung up inmy ear , were told we had no rights although consumer advice said we did . went without my only means of transport for 11 days rang the director rick armstrong to advise him of our plight and to see if he could put sense into it. my husband himself a director of an old established company could not beleive his attitude kept us waiting with both promises to meet and phone us to no avail. ende up they wanted to charge us 400.00 to put two new tyres on the back . they lied and said that 50% had been used, which the garage and tonys tyres refute as you can imagine 20000.00 and lady driver i dont think so . so dont at any costs do bussiness with them they are greedy unreliable and dishonest company and tere is a very poor culture throughout. Rick good management comes from the top s i suggest you go to some good management courses you lost a sale for the new model and we will never do bussiness with you again."
    Rating by: Susie  |  Rating posted: 14th Apr, 2011  |  Contact: ADRIAN HARRIS ,RICK ARMSTRONG  |  Job date: Apr, 2011
    Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 0%
    14th Apr, 2011More details…
  • 3%
    "My Subaru was stalling and cutting out as I was driving. They had trouble identifying the issue and so said battery (whic was suprising as my battery was only a year old). I got carbut problem continued. Took it back and they said airflow filter. Got it replaced. Total bill $695. The day I got it out, one hour later with car full of kids the very same problem reappeared - the issue had not been fixed and was obviously related to overheating after about 20 minutes driving. They had tested around the block apparently with no probems. So anyway, car stalled at intersection several times, I finally had to get my 10 year old old to drive while i pushed across busy intersection. After many attemts finally got it ignited again - coughing and wheezing etc to get 1-2km back home. On the way home the head gaskets blew. I now need new engine or replaced head gaskets. They refused to admit liaility. Very difficult for me to now get another opinion on the original problem as engine is stuffed. The MTA mediation process was a farce - there was no \"meidation\" per se. So, I would not advise going to these Cowboys - they didn\'t have a clue what the problem was with the car."
    Rating by: Aza  |  Rating posted: 20th Jun, 2010  |  Contact: Paul (?), Manager Of Mechanical Team  |  Job date: Sep, 2009
    Communication: 10%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    20th Jun, 2010More details…
  • 0%
    "I hope this is also part of the "Armstrong Motor Group" because when i asked who owns the company i was told by Sue it is owned my a Mr. Rick Armstrong. I can clearly see from the last comment from Matt, that we have both had problems with the same service advisor, I have been a Mitusbishi owner for manu years,20 to be exact & honestly say i will not be buying another Mitsubishi vehicle again, in fact i have already stepped into a Holden car yard because i would not want to profit the Armstrong Motor Group in any way after the absolutely appauling service i got today and the down right embarassing explanation i got from a lady that sounds like she does not know a single thing about a motor vehicle. I have to say that Mitsubishi are very great, reliable cars; i have many years of trouble-free pleasurable motoring with Mitsubishi but i suggest to the Mitsubishi Corporation in New Zealand, that they re-look at their agent in Wellington that is trying to sell their vehicles because i dont think the employees there are taking into consideration that a customers service experience can effect their decision in buying another motor vehicle in the future, which is exactly what has happend in my case. May i also suggest to Mr. Rick Armstrong that he get people in his front line staff that know how to speak english and know what they're talking about when it comes to the product or even the motor industry. This is a service experience that i will be telling my fellow work mates and close friends about as i am absolutely furious of the service i was provided, the rude lasy definately made me feel like a 2nd class citizen and this feeling should not be tolerated by anyone!"
    Rating by: Sam  |  Rating posted: 23rd Aug, 2008  |  Contact: Sue  |  Job date: Aug, 2008
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    23rd Aug, 2008More details…

Unauthenticated ratings (3)

  • 0%
    "They are shocking and ripped me off $2700. I would not recommend them to anybody!
    "
    Rating by: Theresa  |  Rating posted: 6th Apr, 2011  |  Contact: Darryn  |  Job date: Apr, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Theresa, 6th Apr, 2011More details…
  • 0%
    "I was interested in trading my car in, and buying one of theirs, they came and dropped off the new car and took mine away, while driving my car they scrapped the wall of my house. They then denied the whole thing, and left me with all the repairs."
    Rating by: Angry Customer  |  Rating posted: 21st Mar, 2009  |  Contact: Rick Armstrong   |  Job date: Mar, 2007
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Angry Customer, 21st Mar, 2009More details…
  • 0%
    "These guys are a real bunch of coyboys i can tell you that! where to start! they could'nt even satisfy customers to save themselfs. Sue Robinson is by far THE WORST Service Advisor i have ever met in my life. SHE'S RUDE, INCOMPETENT AND A LIAR! i highly disreguard the Armstrong Motor Group and would never recommend anyone to go there for servicing or to buy a car because not only do they sell lemons their front line staff are a pack of idiots and Sue Robinson is a good example of that!"
    Rating by: Matt  |  Rating posted: 7th Aug, 2008  |  Contact: Sue Robinson  |  Job date: Aug, 2008
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Matt, 7th Aug, 2008More details…

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Categories we service
New Car Dealers

Areas we service
Wellington Region

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