Name: Rodney AutoCentre Ltd
Telephone: 094265016
Rating: 98.7

Ratings

100%

"I have finally found an Auto Service Centre where the word Service actually means something.
Booking was easy, service was performed as requested with extras done at no expense, great communication throughout and a loan car available if I wanted it.
In my experience a great service culture is driven by the Owner or Manager and permeates throughout the business. The end result is a win-win for Customers and Staff and a rare find these days "
Rating by: Greg | Rating posted: 10th May, 2021 | Contact: Rodney AutoCentre...Dean | Job date: May, 2021
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Greg•10th May, 2021•More details…
100%

"Dean and his team have always given excellent and honest service. Very good communication, caring for the customer as much as the car. Didn't hesitate to call on him for advice about a new car purchase - always a solid resource.
Heartily recommended. Wouldn't consider going anywhere else in Rodney. "
Rating by: Vicky | Rating posted: 15th Dec, 2020 | Contact: Dean Aspinall | Job date: Dec, 2020
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Vicky •15th Dec, 2020•More details…
100%

"Josh, Dean and team are highly recommended for any mechanical repairs or advice. Very fast, friendly and most of all, honest and fair. I wouldn't use another mechanic on the coast and anyone I have spoken to about them has experienced nothing but excellence from these guys."
Rating by: Marni | Rating posted: 8th May, 2019 | Contact: Josh and Dean | Job date: May, 2019
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Marni•8th May, 2019•More details…
100%

"I am so relieved to find an excellent company as Rodney Auto Centre that really puts the customer first and is so highly qualified and explains things as they go. Always friendly, always smiling, and they go above and beyond the call of duty! They cover everything from A to Z so you don't need to go from place to place. As a female it is such a relief to have such a competent, skilled team that really do care about you and your vechicle that you can trust. I highly recommend this crew they are… totally outstanding!!!!!"
Rating by: Janine | Rating posted: 26th Sep, 2018 | Contact: Dean Aspinall | Job date: Sep, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Janine•26th Sep, 2018•More details…
100%

"Dean and his team are awesome helped me with a difficult situation thank you"
Rating by: Judy | Rating posted: 22nd Jan, 2018 | Contact: Judy Breed | Job date: Jan, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Judy•22nd Jan, 2018•More details…
100%

"Summary: great workshop, reliable and quality work.
Work ethic: they do their best all the time and goes extra mile to service the car.
Comms skill: always let me know in advance and suggestions which gives me an option to choose at my own time.
Finance: very reasonable price considering their quality of work. I pay for their quality of work, it is cheaper in the long run. Properly fixed !
Outcome: I do not think I would like to go elsewhere to have all my cars maintained.… They do their best to even service my old car (that used to have intermittent problems-very hard to fix). Also, they go extra mile to find my truck tyres and clean my dirty cars despite their busy schedule.

I know for many years having my car maintained there and I will guarantee this is the best workshop.

Great Kiwi company !"
Rating by: Clarissa | Rating posted: 14th Aug, 2017 | Contact: Clarissa Amargo | Job date: Jul, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Clarissa•14th Aug, 2017•More details…
85%

"My first experience at RodneyAutoCentre was excellent, however, I was disappointed with my second (and now last) experience. A job that should have taken only a day to do took 2 days due to the garage's unreliable choice of tyre suppliers. Whilst some of the circumstances may have been out of the garage’s control, I feel that Dean did not make a full attempt to keep me as a valued customer due to the inconvenience I experienced during the process. RodneyAutoCentre is better than some of the… garages that I have experienced on the hibiscus coast but I have yet to find one that I can have 100% confidence in and feel valued as a customer."
Dean Aspinall responded:
"Firstly I would like to say the the vehicle only took two days to repair as the freight company, not the tyre supplier or us let everybody down. The customer had a free courtesy the entire time that was pre arranged on drop off. At all times the customer was made aware of the problem and was kept fully up to date. We actually had the vehicle ready to go later on the first day, but as we were running out of time, we (the customer and us) decided that a pick up the following morning would be more suitable. Therefore making it two days. In that time our groomer detailed the car inside and out. Following this, the customer called to tell us that the keys for the courtesy car had been lost. (now found). We immediately left with their car and delivered it to their house in Gulf Harbour. We took our spare keys and returned to the work shop with our car. This took an hour to do and was not charged to the customer. I find it unfortunate that the customer is not happy as there really was no inconvenience. We kept an open and ongoing dialogue at all times. We made all necessary apologies and did everything we could to make amends. We pride ourselves on excellent service and reliability. I am happy to talk in person about this issue with the customer at any stage. I am disappointed that although we did everything possible, and more than 99% of garages would do, we can still not make you happy. "
Rating by: Karen | Rating posted: 20th Apr, 2017 | Contact: Dean | Job date: Apr, 2017
Communication: 80% | Quality: 100% | Reliability: 60% | Value: 100%
Karen•20th Apr, 2017•More details, one reply…
100%

"We have used Rodney Autocentre since 2013. They service and warrant our company vehicles. Owner Dean Aspinall is highly efficient and offers our company great service in terms of picking up and dropping off vehicles. They are very accommodating, great to deal with and well priced. The staff are always friendly and keen to help.
I would recommend Rodney Autocentre to anyone."
Rating by: Hamish | Rating posted: 17th Nov, 2016 | Contact: Dean Aspinall | Job date: Nov, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Hamish•17th Nov, 2016•More details…
100%

"Dean organised the replacement Honda fog lamp and fitted it with the minimum of delay and this is just another piece of excellent service that we have come to expect. We have used Rodney Auto Centre for about three years, for both cars, and can't fault the service in any way. Always friendly, efficient and affordable."
Rating by: Brian | Rating posted: 27th Jan, 2015 | Contact: Dean Aspinall | Job date: Jan, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Brian•27th Jan, 2015•More details…
100%

"With little to no insight about cars or the cost of jobs, I received a quote from Pitstop and had this checked over by Dean and his team. He informed me that the quoted not only was the quote excessively inflated, but also that the majority of did not need to be done!
Great, honest and expedient service!!!"
Rating by: Rich | Rating posted: 5th Aug, 2014 | Contact: Dean | Job date: Aug, 2014
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Rich•5th Aug, 2014•More details…
98%

"What a great little garage! AA had to tow car and recommended them, I wasn\'t disappointed. Car fixed AND cleaned inside and out. Loaner provided. Just fabulous service!!!!!"
Rating by: Emma | Rating posted: 5th Nov, 2012 | Contact: Dean Aspinall | Job date: Nov, 2012
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 100%
Emma•5th Nov, 2012•More details…
100%

"This is one mechanic I trust the most.
Reason:
-Ever since taking my car to Dean\'s workshop, I have never had a problem and the bill was always reasonable price.
-They inform me what needs to be fixed now, its reason and its consequence should I chose not to;
-If I don\'t understand clearly, Dean explains further.
-Courtesy car hire for free whilst my car was on repair.
-Extra service of having the car washed at the end of the each repair with a rose left in the car.… - Any problem, Dean openly says to come and get it checked out.

I trust this workshop more than any other place including any major brand dealers. If people don\'t want to get ripped off, then go here. I\'m speaking from my experience at other workshop.

Nair"
Rating by: Nair | Rating posted: 6th Oct, 2012 | Contact: Dean Aspinal | Job date: Sep, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Nair •6th Oct, 2012•More details…
100%

(no comment)
Rating by: Jodie Evans | Rating posted: 29th Jun, 2012 | Contact: Dean | Job date: Jun, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jodie Evans•29th Jun, 2012•More details…
98%

"All round a great outfit . Have used them several times in 2011 I think November was the last. Value for money with car repairs can always be better , no real reflection on the business. Would highly recommend them."
Rating by: Terry | Rating posted: 25th Mar, 2012 | Contact: Dean | Job date: Nov, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Terry•25th Mar, 2012•More details…
95%

"Extremely good service, reliable and courteous, and the free carwash adds that extra touch. Very nice to deal with."
Rating by: Chris & Edwina | Rating posted: 4th Nov, 2011 | Contact: Dean Aspinall | Job date: Sep, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80%
Chris & Edwina•4th Nov, 2011•More details…
100%

"Dean and his team are always fast and efficient and willing to help. Dean is excellent with cars and will always find a way to fix any faults. Always going the extra mile for our company. They offer good workmanship, friendly staff, reliable and affordable repairs. I wouldn\'t hesitate to recommend to all "
Rating by: Holly | Rating posted: 17th Oct, 2011 | Contact: Dean Aspinall | Job date: Oct, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Holly•17th Oct, 2011•More details…
100%

"I have used Rodney Autocentre for the last couple of years and Dean and his team are great to deal with. Recently completing work on my new trailer they saved me both time and money with good sound advice. Will be back there soon for a service and brake check up."
Rating by: Dion | Rating posted: 5th Oct, 2011 | Contact: Dean | Job date: Oct, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Dion•5th Oct, 2011•More details…
100%

"I have been dealing with Rodney Auto Services since Dean took over the former Hilltop Motors
. Right from the start I have received competent and very efficient service, both for my previous car and the one I have now. I am 80 years old and have no family living nearby, and Dean helped me with advice on the choice this car, and checked it out and performed necessary repairs.
In addition I consider that I am always treated in a friendly and respectful way.
Also, the free carwash after… service is an added bonus."
Rating by: Myra | Rating posted: 27th Apr, 2011 | Contact: Dean Aspinall | Job date: Apr, 2011
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Myra•27th Apr, 2011•More details…

Rodney AutoCentre Ltd / Vehicle and automotive servicing, repairs and mechanics in Silverdale