Saxon Appliances Ltd / Appliance Repair Services in Waltham

Is Saxon Appliances Ltd your business?

Saxon Appliances Ltd is unregistered. Before hiring them, consider these registered businesses nearby:

  • 5%
    "Shocking customer service! Would never use again.
    Took a week to come out an assess repair which was under warranty through Harvey Norman, then took dishwasher away for 2 weeks with no contact, I had to ring myself 4 times to get an update where they said it would be a minimum of another 1.5weeks wait for the part to arrive. A week later a guy from Saxon calls me at 8:30 and says we'll be delivering your appliance within 1/2 hour(never mind that I have children to get to school and have had no prior warning). He turned up with an apprentice- they were both nice enough but they used the front draw of my frontloader washing machine as a handle to pull it across and snapped the draw front off. They then tried to hide this fact by crouching in front of it and resting it back in place. After they fitted dishwasher and we're going to leave, I checked the draw front since I had been watching and saw what happen- it had snapped the brackets that were holding it on. I ran out to the drive to let them know that it was in fact broken and they assured me they would find a new draw front and come back to fit it. They came back while I was out (they called and I let them know it was ok to be there) and fitted a draw front that is not the same as the origional one- it's a different colour and different shape. I called and explained the situation to a woman at the reception desk and she said the workers who had done this were away that day and that she would talk to the manager and if she had time she would ring me back. I wasn't happy with this and asked to speak to the manager directly. She said she was in a meeting and couldn't speak to me, I asked for her to get the Manager to call me back. Which she said she would. She also said the people who had returned my dishwasher and broken my washing machine were away that day and that the manager would need to speak to them to acertain their version of events. That was 2 weeks ago and I haven't heard anything and my washing machine front is still broken. Appalling service and appalling resolution process. I understand mistakes happen, they just need to be rectified in a timely manner. On top of this, when I asked for a break down of the repairs to know what was wrong with it(since it was under warranty, if the same thing happened again, I needed to know what went wrong the first time) they said they wouldn't give that to me as it's up the the supplier to decide whether to repair or replace and therefor I don't need to know, it's at their discretion. I would advise anyone I know to steer clear of these cowboys, they are more trouble than they're worth.
    "
    Rating by: Kate   |  Rating posted: 30th May  |  Contact: Harvey Norman  |  Job date: Apr, 2017
    Communication: 0%  |  Quality: 20%  |  Reliability: 0%  |  Value: 0%
    30th MayMore details…
  • 0%
    "This company left me without my washing machine for 2 months. I payed for repair of a part that was not faulty and am waiting for a refund. The communication was poor.
    After 2 months I had enough and contacted another company who repaired the machine the next day. Saxons are now not returning my calls or emails ignoring my requests for a refund.
    "
    Rating by: Pipa  |  Rating posted: 16th Nov, 2016  |  Contact: Saxon Appliances  |  Job date: Jun, 2016
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    16th Nov, 2016More details…
  • 78%
    "They left the failed part with a note so I googled it, Fisher & Pykal listed the part for under $30 but they charged for that part $84.28. They do the job but do always seem expensive."
    Rating by: Peter  |  Rating posted: 24th Aug, 2010  |  Contact: Unknown  |  Job date: Aug, 2010
    Communication: 80%  |  Quality: 80%  |  Reliability: 90%  |  Value: 60%
    24th Aug, 2010More details…
  • 94%
    "Have always used the company for repair work on home appliances as they are very very reliable. Communication and service is excellent."
    Rating by: Kay  |  Rating posted: 11th Feb, 2007  |  Contact: Don't Know  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 75%
    11th Feb, 2007More details…
  • 100%
    (no comment)
    Rating by: Ben  |  Rating posted: 9th Feb, 2007  |  Contact: Cannaot Remeber  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Feb, 2007More details…
  • 81%
    (no comment)
    Rating by: N  |  Rating posted: 9th Feb, 2007  |  Contact: Telephonist  |  Job date: Sep, 2006
    Communication: 75%  |  Quality: 75%  |  Reliability: 100%  |  Value: 75%
    9th Feb, 2007More details…
  • 100%
    "Very good people to deal with - repaired a 3 way fridge."
    Rating by: Anna Hill  |  Rating posted: 9th Feb, 2007  |  Contact: Several People  |  Job date: Jan, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    9th Feb, 2007More details…

Unauthenticated ratings (2)

  • 88%
    (no comment)
    Rating by: John  |  Rating posted: 9th Feb, 2007  |  Contact: Saxon  |  Job date: Feb, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 75%  |  Value: 75%
    This rating has not been authenticated so it doesn't count towards the overall rating
    John, 9th Feb, 2007More details…
  • 81%
    "The service manager,,,I think his name was John was excellent....can\'t rate the price as appliance was under guarantee."
    Rating by: Cheryl  |  Rating posted: 9th Feb, 2007  |  Contact: John?  |  Job date: Sep, 2006
    Communication: 75%  |  Quality: 100%  |  Reliability: 100%  |  Value: 50%
    This rating has not been authenticated so it doesn't count towards the overall rating
    Cheryl, 9th Feb, 2007More details…

Phone number
(03) 365-6404

Physical address
383 Wilsons Road
Waltham
Christchurch 8002

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