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Stephens Plumbing Ltd / Plumbers / Plumbing Contractors in St Heliers

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  • 100%
    "I phoned Stephens Plumbing, because i had a leaking hot water cylinder, I spoke to Fiona in the office and she had a plumber come out to me that morning. Tony the plumber came out and had a look and advised me that my cylinder needed to be replaced, I asked Tony for a price. Ken Stephens phoned me with a price and my cylinder was replaced that day for me, peace of mind to know that my family and i could have hot showers that night.

    Great Service and Great Team, i would highly recommend… them to my friends and family for any plumbing problems.

    Thanks Again Stephens Plumbing :)    "

    Rating by: Ann  |  Rating posted: 1st Oct, 2013  |  Contact: Ken Stephens  |  Job date: Sep, 2013
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Ann•1st Oct, 2013•More details…
  • 35%
    "For a 5 minute toilet clearing job, this company failed to forewarn about unilaterally decreed minimum charges / call out rates or whatever else they later claim as "customary" charging. Understandably they were upset when we paid for their mileage and time attendance on the job which came to about 1/3 of that invoiced. When asked by Mr Stephens what he should do now my feedback was that at the time of taking any order for work he check off on the record that: customers realise a… minimum hour rate charge will be due regardless, and he clarify if he intends charging for time spent by the plumber waiting around also."
    KEN STEPHENS - OWNER / DIRECTOR responded:
    "Friday morning we received a phone call from our client, letting us know they had a blocked toilet, we asked what time they would be avaliable, we arranged a time of 3pm that day. I called later that afternoon to comfirm they will be home, she said no not until 4pm. We therefore had no job booked in for 3pm so had to wait around at the work shop until 4pm arriving onsite at 4pm i had to wait 10mins for someone to get home. Once in i cleared the toilet and flushed it 4-5 times, and everything was o.k. From our w/shop to Remuera 10-15mins + time on site and then 10-15min back to the work shop, so the job took 45 mins. We charge a minium of 1 hour for the first call to the job. $80.00 for the first hour minimum (charged Travel Time) Mileage $12.00 = $92.00 + $13.80 Gst = $105.80 Client Paid $29.15 inc of GST - WHAT A INSULT Client was not charged for 1 hour lost time due to changing time to attent job."
    Rating by: T.churton  |  Rating posted: 27th Sep, 2012  |  Contact: Ken Stephens  |  Job date: Sep, 2012
    Communication: 0%  |  Quality: 70%  |  Reliability: 70%  |  Value: 0%
    T.churton•27th Sep, 2012•More details, one reply…
  • 80%
    "Stephens Plumbing replaced 3 washers and fixed a leaking toilet by replacing the seal. Work was completed in an hour, charged at $80gst which I consider reasonable. Bad points: plumber was promised to come by lunchtime, I had to phone at 1pm to check where they were and they didn\'t come till 2pm. Also I know this is common with tradesmen but there were \"hidden charges\" on the invoice: a $10 \"admin\" fee, and $12 for \"mileage\", despite the fact this business… is located in my own suburb! These things really get on my goat! But seems to be par for the course with tradesmen these days so I may use them again."
    Rating by: Kathryn  |  Rating posted: 25th Nov, 2011  |  Contact: Mike  |  Job date: Nov, 2011
    Communication: 70%  |  Quality: 100%  |  Reliability: 80%  |  Value: 70%
    Kathryn•25th Nov, 2011•More details…
  • 100%
    "Exceptional professional service provided by Ken Stephens and his team of plumbers.

    Would have no hesitation in recommending based on a) service provided b) reliability c) professional disposition d) quality workmanship and e) competitiveness provided.

    Am happy that I discovered Stephens Plumbing and will be using them for any work in the future and have already recommended to friends and family. There is a price to pay for good service and expertise - would pay whatever price they ask… as this company have both!"

    Rating by: Katherine Hogan  |  Rating posted: 27th Aug, 2008  |  Contact: Ken Stephens  |  Job date: Aug, 2008
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Katherine Hogan•27th Aug, 2008•More details…
  • 93%
    (no comment)
    Rating by: Steve  |  Rating posted: 7th Oct, 2007  |  Contact: Ken Stephens  |  Job date: Oct, 2006
    Communication: 80%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%
    Steve•7th Oct, 2007•More details…
  • 100%
    "I have been using Stephens Plumbing for many years. Service has always been excellent and their advice with money saving options with my rental properties and home have proved very worthwhile. The latest call out was to ask them to attend to a burst water pipe in my ceiling. I was out of town at the time and they went the extra mile to collect keys and get the job done. They kept in touch with me and gave a detailed account for the insurance assessor. Three words - Honest, reliable,… professional."
    Rating by: Adrienne  |  Rating posted: 19th Feb, 2007  |  Contact: Ken Stephens  |  Job date: Jan, 2007
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Adrienne•19th Feb, 2007•More details…
  • 100%
    (no comment)
    Rating by: Cyril  |  Rating posted: 17th Sep, 2006  |  Contact: Mr Stephens  |  Job date: Sep, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Cyril•17th Sep, 2006•More details…