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Stylecraft Stairs / Builders in Elsdon

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  • 45%
    "Got a quote for construction and installation of exterior stairs and balustrade, which I accepted on the basis of it being quite a complex job that would take two-three days work - which was confirmed by the estimator on site and the operations manager when the job was booked in.

    The installer completed about 80% of the job in 5 hours (including a trip to the hardware store to pick up materials which he really should have had on hand before arriving) on the first day, then returned for an hour or so to complete the job.

    I questioned whether they were still happy that the quote was correct given that it obviously was a bit easier and quicker than expected. They refused to clarify which part of the quote was materials and which was labour (which I should have questioned before accepting the job) or re-consider the quote. They were very polite, however straight out refused to review their quote.

    This left my wondering if they'd been less than honest when assessing the complexity of the job to bump up the price. Very dissatisfactory

    Rating by: Simon  |  Rating posted: 29th May, 2018  |  Contact: Ella Turley  |  Job date: Feb, 2018
    Communication: 50%  |  Quality: 80%  |  Reliability: 30%  |  Value: 20%
    Simon29th May, 2018More details…
  • 100%
    "Hi guys, a quick note to say we had the house warming party last night, everyone loved the house, and... the stairs!!! The lights really bring the treads to life at night, and everyone really loved the floating look of the stairs. Thanks again, you communication, attention to detail, and service has been really awesome. And we are enjoying everything very much. Thanks. :)"
    Rating by: julie  |  Rating posted: 24th Sep, 2015  |  Contact: julie  |  Job date: Jul, 2015
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    julie24th Sep, 2015More details…
  • 5%
    "We contracted Stylecraft Stairs to update our wooden balustrade to glass, here's our experience; I went into their showroom and inquired about different glass options and was shown samples of glass. I was very particular about the look I wanted. Site measure was fast and efficient, no problems there. The problems started appearing once the glass panels were installed. The glass was nothing like the sample I was shown. They strongly disagreed and I asked to see the sample again but suddenly it was lost. They said they had cleaned out the showroom and thrown out some samples. When I went into the showroom to discuss the problem I was treated very, very unprofessionally. After negotiating a compromise new panels were ordered but some were a different colour and finish. They wanted to remove panels and leave our double height stairway without any safety barriers. New workers showed up to our job without a clue what they were doing. There was no attention to detail. Our job was somewhat simple job was completed in just under a year. They left us with a filthy dirty glass balustrade complete with felt pen markings and black fingerprints all over the newly painted ceiling. I have never been treated so unprofessionally by a business. I would not recommend this business to anyone."
    Kaye responded:
    "Thanks for your feedback Linda. We’re sorry to hear you feel let down on this job, after the onsite review at the end of your job was positive and payment was received in full on completion. Please contact us in person, so we can discuss this together. We look forward to hearing from you. : )"
    Rating by: Linda  |  Rating posted: 7th Sep, 2015  |  Contact: Ella Turley  |  Job date: Jun, 2015
    Communication: 20%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Linda7th Sep, 2015More details, one reply…
  • 83%
    "I paid the earth But look at the Job you have done BOOOOOOOOma"
    Rating by: Derick  |  Rating posted: 20th Nov, 2009  |  Contact: Mike  |  Job date: Apr, 2004
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 60%
    Derick20th Nov, 2009More details…
  • 95%
    "Highly recommended a pleasure to deal with also
    Rating by: Brian  |  Rating posted: 20th Nov, 2009  |  Contact: Geraldine  |  Job date: Nov, 2009
    Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Brian20th Nov, 2009More details…
  • 98%
    "These guys are unbeatable in the trade taking advantage of cutting edge machinery for a magnificent fishes
    Top marks taem
    Rating by: Dean  |  Rating posted: 20th Nov, 2009  |  Contact: Mike Turley  |  Job date: Nov, 2009
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 90%
    Dean20th Nov, 2009More details…

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