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TelstraClear Ltd / Telecommunications in Christchurch City

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  • 0%
    "Very very poor communication. And this is a telecommunications company! 27 minutes queue/on hold on the 3 occasions I tried to call. Also attempted to credit check me without my authorisation. Naughty! And against Credit Reporting Privacy Code 2004 regulations!!!

    Shonky. And desparate. No thanks. "

    Rating by: Patrick  |  Rating posted: 16th Apr, 2012  |  Contact: Nippin  |  Job date: Apr, 2012
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Patrick16th Apr, 2012More details…
  • 20%
    "No improvement in their customer service. The voice recognition facility is slow and poor. When there is a problem with the internet, they have no comprehension that referring to it for help is not only impossible, but highly frustrating. And wait times are so excessive, it is pointless to bother."
    Rating by: Steven  |  Rating posted: 25th Mar, 2012  |  Contact: Internet Support  |  Job date: Mar, 2012
    Communication: 10%  |  Quality: 10%  |  Reliability: 10%  |  Value: 50%
    Steven25th Mar, 2012More details…
  • 15%
    "we moved house and asked telstra to move our tolls and boradband. telecom moved the line withint 2 hours but did not close the dob properly so when telstra requested their changes telecom rejected it address unknown. had to phone them daily to tell them tolls are not working. they sid wait maybe tomorrow. after 4 days they said why telecom were rejecting it but would just try again and woulnt talk to telecom to sort it out. i called teleocm and got that problem sorting in 5 mins. the broadband took another week to move. eveyday for a week it was you have been escalated and will be working today. took 14 days before it worked. cost me over 3 hours on the phone to them. then they put us on the wrong slow plan even though i asked for them to keep us in PDQ MAX several times. after telling them im moving supplier if its not fixed it started working at the right speed. a couple of the people where hlepful and some were totally useless. in future will go eleswhere."
    Rating by: Alan  |  Rating posted: 24th Feb, 2009  |  Contact: About 30 Different People On The Phone  |  Job date: Feb, 2009
    Communication: 0%  |  Quality: 10%  |  Reliability: 0%  |  Value: 50%
    Alan24th Feb, 2009More details…
  • 83%
    "The cable installation had to be partially redone and the repairs to the driveway took many weeks. On the other hand all of that was done for free and we've had no problem with the broadband service."
    Rating by: Rohan  |  Rating posted: 18th Feb, 2008  |  Contact: Customer Service  |  Job date: Feb, 2008
    Communication: 80%  |  Quality: 80%  |  Reliability: 70%  |  Value: 100%
    Rohan18th Feb, 2008More details…
  • 94%
    "From the time that I called them regarding getting a landline connection to being "connected" was painless and worry free. They even upsold "with no pressure" so I have internet access with them as well.

    They were efficient, effective and there was no hidden agenda. I would rate their services as awesome."

    Rating by: Linda  |  Rating posted: 9th Feb, 2007  |  Contact: Customer Service  |  Job date: Oct, 2006
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 75%
    Linda9th Feb, 2007More details…
  • 88%
    (no comment)
    Rating by: Heather  |  Rating posted: 9th Feb, 2007  |  Contact: Tai  |  Job date: Feb, 2007
    Communication: 50%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Heather9th Feb, 2007More details…

Phone number

Physical address
258 Hereford Street

Categories we service

Areas we service
Christchurch Area

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