The Pool Man Ltd / Pools & Spas in Oratia

"We are very sorry that you feel this way and that you didn’t give us a chance to respond to you in the first instance. The approximate price I gave you over the phone of $150 +gst was for 2-3 hours of labour (which should be sufficient for an average green pool) and I told you that travel, chemicals and GST were additional (we only add what is required, and don’t know what that will be until we get into the job). You also mentioned on the phone that another pool company did not want to clean your pool. On arrival, we found that your pool was exceptionally dirty- our valet technician noted that there was a wasp nest, a dead hedgehog and some dead birds in the pool, one of the pool walls was falling in and the pool surrounds were covered in bird excrement (possibly why the other company did not wish to clean your pool?) As the work commenced, our valet tech kept in constant contact with you, advising of additional visits and your responses to him were pleasant and agreeable. You gave approval to replace the broken skimmer basket ($42+gst) which, unfortunately, do become brittle over time and need to be replaced (every couple of years). At the completion of the project you told him that he had done a great job. Our costs are very transparent- Overall the job took 5¼ hours to complete over 6 visits. We only charged you one travel charge of $30+gst and your pool consumed $198.68+gst worth of chemicals to come right. You were very happy with your pool at the end of the project and we were surprised by your response here as your text messages do not reflect this sentiment (we are happy to share these if anyone would like to view). "