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Oscar always communicates well, every job has ben completed within the estimated time-frame, estimates have always been accurate,… he turns up when he says he will, and the work is always of a high quality.I have a residential property management business and Three ****s complete ALL our plumbing/gas-fitting/drain-laying work. It is a huge advantage having a one-stop-shop for all these needs and not having to co-ordinate additional trades.Since my husband and I have been using Three Ducks Solutions we have recommended him all our clients, friends and colleagues. I estimate that he has completed work for over 40 different people following our recommendations and not a single person has ever come back with any negative comments, in fact when we do hear from them, its always praise.I can't recommend Three Ducks Solutions more highly.
We had a small job carried out recently. The almost total lack of communication and extremely slow progress of work was frustrating enough to deal with in itself, but the attitude and approach to the customer and the entire project was almost beyond belief. Never have I felt like I was such an inconvenience when in the role of a customer; anyone would think… we were demanding a body organ transplant instead of paying someone to do a job.The job took weeks and weeks; a lot longer than it should have for something reasonably small and simple. Days on site were scheduled during which no one turned up. Other times I was informed that he had been there (without us being informed or having prior knowledge) but he couldn't do this or that as something hadn't been made available by us. At no point did he bother to phone and say "I'm at your place / on-site, have you got the........".We finally managed to get it completed, but frankly the work is substandard and the result is not operating as intended. It has also developed a rather significant fault which we are now being blamed for due to lack of communication on their behalf, and have been quoted yet more money for a follow up visit to rectify the issues.Interestingly, the quote to repair the substandard work has a more expensive hourly rate from the initial contract, while the quoted cost of some minor materials to repair the failing system has been massively inflated from RRP (I've gone to a couple of plumbers merchants and investigated the products).Having discussed the project with alternative contract plumbers, drainlayers and plumbing manufacturers, it has also come to light that certain components of the system have been incorrectly specified and not used for the purpose designed. In fact, they have informed us that the system will more than likely fail and it's just a matter of time. Products have been used that are not fit for purpose and they have not been installed sufficiently to ensure a long life and reliably functioning system.Absolutely, totally, and without a doubt..... NOT RECOMMENDED.