Topdeck Flooring Ltd / Commercial Flooring Contractors in Remuera

Is Topdeck Flooring Ltd your business?
  • 45%
    "We got our bamboo flooring from Topdeck near end of last year. Overall pre-installation and sales service was fine, they came when they said they would. The only issue during installation was that they laid bamboo flooring on a small part of the house that was meant to be carpetted but that was easily fixed and they were willing to remedy the situation. Within a month of installation one piece of bamboo floor has cracked and since then we have constantly been chasing them up to come and repair it. Dominic did initially came and assessed the repair work required and agreed that the crack was not caused by us and promised to send someone out to do the repairs within a week. Seven weeks later, we have still been able to get them out, with them constantly saying they are too busy or simply no contact at all since then. What makes it worst is later they try to shift blame on us, saying we must have dropped something heavy and cracked the floor but we invited Dominic to come back and have another look at the floor and see if he can see any dents or damages consistent with his claims. The floor is perfectly fine except for that crack so to make those accusations really frustrates us. Every time they promise to call us, they never do. We were promised contact last Monday. No one called. Again this Wednesday, still no one called. We have left messages on their phone and also submitted online contact request and still no contact. Pre-sale service is fine but definitely disappointed with the after sales service. User beware."
    Rating by: Patsy  |  Rating posted: 23rd May, 2015  |  Contact: Dominic  |  Job date: May, 2015
    Communication: 20%  |  Quality: 40%  |  Reliability: 50%  |  Value: 70%
    23rd May, 2015More details…
  • 95%
    "Topdeck flooring is highly recommended for their product and the skill of their installer. The american oak \'glued down\' flooring and staircase looks absolutely fabulous and provides the \'wow; factor to our living areas. Couple of months later one board required replacing, Top Deck responded promptly and the installer did an excellent job."
    Rating by: Kal  |  Rating posted: 8th Apr, 2012  |  Contact: Sean Liang  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 80%  |  Value: 100%
    8th Apr, 2012More details…
  • 83%
    "I have employed Topdeck several times fo supply and laying of bamboo flooing. They provide consistant quality material, and employ skilled layers. On completion they invoice for actual quantity of flooring supplied, compared with estimates given on quoting. I always believe the invoice to be fair and accurate. "
    Rating by: Bruce  |  Rating posted: 1st Feb, 2012  |  Contact: Sean Liang  |  Job date: Dec, 2011
    Communication: 60%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    1st Feb, 2012More details…
  • 100%
    "We would like to thank Sean and his team from Topdeck for their extra attention of details even for a small job of ours. The communication is great right from the start. Sean\'s extensive product knowledge helped us tremendously on understanding what is best suit for our job, and has certainly made the decision making process quick and easy. The arrangement of delivery, installation and final inspection were all carried out with extremely high standards. Our clients are all very impressed with the final look. Definitely highly recommended!"
    Rating by: Nelson  |  Rating posted: 24th Jan, 2012  |  Contact: Sean Lian  |  Job date: Aug, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    24th Jan, 2012More details…
  • 80%
    (no comment)
    Rating by: Alan  |  Rating posted: 23rd Jan, 2012  |  Contact: Sean  |  Job date: Oct, 2011
    Communication: 50%  |  Quality: 90%  |  Reliability: 100%  |  Value: 80%
    23rd Jan, 2012More details…
  • 83%
    (no comment)
    Rating by: John  |  Rating posted: 22nd Jan, 2012  |  Contact: Sean Liang  |  Job date: Oct, 2011
    Communication: 80%  |  Quality: 80%  |  Reliability: 80%  |  Value: 90%
    22nd Jan, 2012More details…
  • 85%
    "Very happy with product and service!"
    Rating by: Sean  |  Rating posted: 16th Jan, 2012  |  Contact: Jack  |  Job date: Jan, 2011
    Communication: 90%  |  Quality: 80%  |  Reliability: 90%  |  Value: 80%
    16th Jan, 2012More details…
  • 100%
    "They had done a fantastic job for me, the service was great too and they have rage of product to choice from, I am very happy about overall result and the package deal they offer. "
    Rating by: Johnson Liao  |  Rating posted: 16th Jan, 2012  |  Contact: Sean Liang  |  Job date: Dec, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th Jan, 2012More details…
  • 100%
    (no comment)
    Rating by: Kevin  |  Rating posted: 16th Jan, 2012  |  Contact: Mr Liang  |  Job date: Nov, 2011
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    16th Jan, 2012More details…
  • 80%
    "Excellent but we needed to get some extra work done after initial installation. Jack did a great job with the installer. We are looking to having some other ares done and would like to arrange a quote."
    Rating by: Glynn  |  Rating posted: 16th Jan, 2012  |  Contact: Jack Ouh  |  Job date: Apr, 2011
    Communication: 90%  |  Quality: 90%  |  Reliability: 70%  |  Value: 70%
    16th Jan, 2012More details…

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