Topline Trade Services Ltd
Plumbers / Plumbing Contractors in Mt Eden

"Thank you Topline for the top quality job on our bathroom upgrade, replacing our bathroom vanities and tapware in two bathrooms. The team were friendly, professional and the workmanship was first rate. We felt very comfortable with your tradespeople in our house. Your team were considerate and respectful and offered us helpful advice on other plumbing questions we had while they were there. Highly recommend."

8th May  •  Rating by: Sue  •  Contact: Topline  •  Job date: May, 2025

"Fantastic service from this company. Paul was efficient, tidy and professional - a really well done job. No hesitation in recommending this company."

11th Mar  •  Rating by: Duncan  •  Contact: Paul  •  Job date: Nov, 2024

"Very impressed with the level of service and customer focus of both Nish and Paul.
Our HWC broke on Sunday. Phoned the company and left a message. Nish texted me soon afterwards saying Paul would be here the next day (Monday) to assess the HWC. He arrived as expected. Very nice man who explained the problem and outlined the solution. He called the office straight away and organised for the HWC to be replaced first thing Tuesday morning. Paul arrived early and got the job done. A great guy. Impressed with Topline's people, speed of action and delivering as promised."

19th Nov, 2024  •  Rating by: Jeremy  •  Contact: Paul  •  Job date: Oct, 2024

"Fantastic fast service. These guys are so reliable. Fast reply from the web-site even though this was a small job this time. We’ve used Topline on 3 properties now. Completely happy with the service and really nice tradies to deal with"

11th Aug, 2024  •  Rating by: Alex  •  Contact: Derek  •  Job date: Aug, 2024

"I had issues with my hot water and contacted Topline (was referred by Rheem). I ended up needing two call outs to fix the issue.

Just wanted to pass on my thanks and appreciation for your great customer service at the email end, both times, with Nish who was easy to deal with, helpful and organized to get someone out promptly (within 24hrs of contact). And to Derek at the face to face end for his friendly manner and explaining the issue.

Thank you so much. If I have any other plumbing issues, I know where to go!"

25th Apr, 2024  •  Rating by: Katie  •  Contact: Derek  •  Job date: Apr, 2024

"Hello. I have been plagued by the equivalent of Niagra Falls coming down my downpipe. For months. Derek from Topline turned up this morning and it was fixed within an hour and a half. he took time and care to work out where the problem was and executed the task excellently.Thank you."

9th Feb, 2024  •  Rating by: Patrice  •  Contact: Patrice Gaffaney  •  Job date: Feb, 2024

"We had some boiler unit issues at the office so from the moment we contacted Topline, we were impressed with the level of communication, attitude and just a great service in general. Sammy ,who fixed our boiler, has an incredible personality, the job was done fast and we are happy the results. Highly recommend Topline. Thank you guys!"

18th Dec, 2023  •  Rating by: Yana  •  Contact: Sammy  •  Job date: Aug, 2023

"I rang Topline Plumbing in a panic as I could hear a water leak but couldn't work out where it was. They calmly took the details and said they'd try to get someone to us later in the day. Lo and behold, less than an hour later, I had a call from a lovely plumber who asked if it was convenient to come now. He arrived and fixed the problem in a very short time. We were so impressed with the speedy service, his friendly manner and his can-do attitude. Topline came through for us again - as they always have in the past."

16th Dec, 2023  •  Rating by: Alison  •  Contact: Nish and Labnesh  •  Job date: Dec, 2023

"Thank you for the recent work repairing our gas flue which I thought unrepairable. We are very happy with the outcome. Paul did an excellent job - the workmanship is of high quality and a very nice finish. The communication with your team was also professional, informing us regularly on progress on ordering materials to estimated time for when the work would take place. Overall, great service and would highly recommend"

11th Nov, 2023  •  Rating by: Pauline  •  Contact: Paul  •  Job date: Nov, 2023

"An apalling experience! A simple plumbing job replacement of toulet cistern part. Plumber came promptly which was great - said needed to source part - fair enough. 3 weeks no contact. Called them and response - no part available... can not give you alternative... wont provide part number or supplier detail so i can follow up. Stated dont know part nunber which seems odd given also stated no part available! Now left with dismantled toilet cistern... and refusal to provide manager contact to speak to - just info email. i would not recommend if you are a homeowner seeking reliable firm."

2nd Nov, 2023  •  Rating by: Jac  •  Contact: Not completed work  •  Job date: Nov, 2023

"Paul was the technician from Topline who checked and serviced our gas fire for use over winter. The booking was easy, the work completed was swift, tidy and to an excellent standard. I will definitely use Topline again."

20th Sep, 2023  •  Rating by: Andrea  •  Contact: Paul  •  Job date: Aug, 2023

"We got a fireplace ignition issue this year, it was obsolete model we couldn’t get any support from the manufacturer. It’s lucky that we got Topline technicians coming to investigate the issue, find out the root cause (control module issue) and help us search the part supply then finally fix it. We were extremely happy with the services Topline provided.The fire is now burning better than before. Well done!"

19th Sep, 2023  •  Rating by: Xiaoming  •  Contact: Topline technicians  •  Job date: Jul, 2023

"We had a leaking mixer tap. We have been using Topline Trade Services for many years for our plumbing and gas repair needs and they continue to provide excellent and friendly service, including for this repair of our tap. The service provided was efficient, informative, and competent. I highly recommend Topline Trade Services."

21st Jun, 2023  •  Rating by: Norman  •  Contact: Labnesh  •  Job date: Jun, 2023

"We engaged Topline Plumbing to replace all our legacy underground water supplies of a 8,000 sq/metre building with a state-of-the-art overhead Copper supply ring system.
The results were perfect and without disruption to our business operation. All final connections to factory , office and amenities were successful and the underfloor system successfully isolated.
The tradesmen were efficient, polite, and left our site tidy."

21st Jun, 2023  •  Rating by: John  •  Contact: David Webb  •  Job date: May, 2023

"It was our first time having a pleasant experience with a plumber after living in NZ for over 30 years. When I called, Nish was warm and understanding over the phone. Samy was capable, efficient, and wasted no time in completing his job. We have already started telling our friends that we know of a good plumbing company."

15th Mar, 2023  •  Rating by: Reiko  •  Contact: Samy  •  Job date: Feb, 2023

"Shane adjusted the temperature on our Rheem hot water cylinder, and gave me some helpful tips on future power saving."

16th Dec, 2022  •  Rating by: Sarah  •  Contact: Shane  •  Job date: Dec, 2022

"We couldn’t be happier with the service we received from Topline. When I rang I was extremely frustrated because the plumber we’d been using previously had visited us three times since January and we yet still had a leaking toilet and he wasn’t taking calls before Christmas. I look at the reviews on nocowboys and decided to call Topline. Nish took my call and could hear how stressed I was. He assured me Topline could get the job done and amazingly he was able to send someone around within a couple of hours.

We’d been told by the previous plumber that it was a big, complex job that would probably require two people, but Samy looked at the toilet, said ‘no problem’ and then he fixed it in just over an hour! As well as fixing the leak, he noticed that the half-flush wasn’t working and he made that work too. I can't speak more highly of the service we received."

16th Dec, 2022  •  Rating by: Anna  •  Contact: Samy  •  Job date: Dec, 2022

"I found topline to be awesome. They responded quickly, prices seemed fair and well there is no more leak and I have hot water again. Cheers"

6th Aug, 2021  •  Rating by: Shuan  •  Contact: JAmes  •  Job date: Aug, 2021

"Francois did a great job with the installation of our kitchen insinkerator and gave great tips on proper use of the product. Insinkerator working well, many thanks."

19th May, 2021  •  Rating by: Antoine  •  Contact: Francois  •  Job date: May, 2021

"Topline is the best company I have dealt with for a long time. When I contacted them Mike came to look at the job, made a plan to do the work and set a date for the work to be done. There was some delay because of weather but that was unavoidable."

13th Oct, 2020  •  Rating by: Pamela  •  Contact: Mike Leppan  •  Job date: Jul, 2020

"Excellent service of a Rheem hot water heater that had not been serviced for over 10 years. Absolutely no fuss, technician was very personable and efficient, cost was a pleasant surprise. I would not hesitate to recommend Topline. First class in all respects. Paul."

18th Aug, 2020  •  Rating by: Paul  •  Contact: Paul Dartnell  •  Job date: Aug, 2020

"Great company from start to finish of job! Two guys done the work (Grant & John). The job was started on the day they said they would and was finished earlier then I was expecting also. The guys had great attention to detail with there workmanship and were very professional. Would recommend to anyone.
Will also add that before I contacted Topline, two other companies told me the gutter I had was fine. When in fact it had major leaks. Topline found the problem straight away and installed a new gutter which does not leak!"

2nd Jul, 2020  •  Rating by: Josh  •  Contact: Neil Gillespie  •  Job date: Jul, 2020

"Outstanding service! Great office staff, superb store man and an excellent tradesman(Tony) on site.Kept in the loop with amazing communication throughout the job. Highly recommend. 10/10!!!"

22nd May, 2020  •  Rating by: Brett  •  Contact: Tony  •  Job date: Apr, 2020

"The Association have reviewed our rating of Topline Trade Services following more work being carried out at our facility, that required fast efficient and prompt service.
Being a community hall and with a Kindergarten as a tenant the Association require prompt service. We also need to know that the tradespeople are security checked, reliable and complete a top class job. Being a charitable organisation that hires out the premises and very affordable rates we also need to know that the price we pay is fair and reasonable and not going to break the bank. On all accounts Topline measures up well and have changed our rating to of their overall service to 95%."

13th Nov, 2019  •  Rating by: John  •  Contact: Willie  •  Job date: Nov, 2019

"Tony did a good job installing a new hot water cylinder. Was methodical and professional in his approach and completed the work to a high standard. It is clear this company takes a lot of pride in the quality of the service they provide."

11th Oct, 2019  •  Rating by: Jonathan  •  Contact: Tony the plumber  •  Job date: Oct, 2019

"The Topline team removed my old leaking guttering at the front of the house and installed a new one that works 100% better. Very nice to deal with and super-professional. 100% recommend!"

9th Oct, 2019  •  Rating by: Linda  •  Contact: Karl Symons  •  Job date: Oct, 2019

"The Massey Birdwood Settlers Association and Hall is a resident and ratepayers group situated in Massey and owners of a community hall on the corner of Don Buck and Red Hills Road in Massey. In order to keep the hall functioning well and open for the users it requires competent and timely servicing repairs and maintenance. Topline Trade Servicez provides just that and able to work well with our Secretary so that users are not impacted much when repairs to its plumbing is required. Kindergartens an Englich Language School Aikido Housie and many other activities take place in this busy facility."

14th Aug, 2019  •  Rating by: John  •  Contact: Willie Downie  •  Job date: Aug, 2019

"Topline replaced the roof on our commercial building. They delivered a quality outcome whilst minimising disruption to the tenant. Communication and Health and Safety management were first rate. Any issues we raised were dealt with promptly and professionally"

13th Aug, 2019  •  Rating by: Chris  •  Contact: Neil Gillespie  •  Job date: Aug, 2019

"I am pleased to recommend Topline Roofing Auckland to others after a job well done.
Communication was great and the commencement date was adhered to.
Roofing was completed, scaffolding removed promptly and the property left clean and tidy with the old roof removed from site.
Thank you to all the team at Topline Roofing Auckland"

23rd Jul, 2019  •  Rating by: Sheryl  •  Contact: Karl Symons - Topline Roofing Auckland  •  Job date: Mar, 2019

"Karl and the team did a great job with our roofing work. All the Topline people were a pleasure to have working on our home."

18th Jul, 2019  •  Rating by: Michael  •  Contact: Karl Symons  •  Job date: Mar, 2019

"When we moved recently from one apartment to another in the same building, Tony did an excellent job of relocating and installing our laundry appliances. We have used Topline for domestic plumbing jobs for many years now, and highly recommend them."

7th Mar, 2019  •  Rating by: Cathy  •  Contact: Tony  •  Job date: Feb, 2019

"Such good, professional service from topline. They supply extra advice for the job. They are efficient and tidy. Would easily use them again"

28th Mar, 2018  •  Rating by: Ken  •  Contact: Darrin the Topline plumber  •  Job date: Mar, 2018

"Service was so quick, from booking service over the phone, friendly and fast. They were able to book technician in the very next day. This was also very easy, technician did a great job and spent time to explain changes and anything to watch out for. Great job all round!"

15th Feb, 2018  •  Rating by: Helena  •  Contact: Helena  •  Job date: Feb, 2018

"Had to get a leak fixed in the toilet. Contacted Topline who fitted us in real quick and repaired the problem - Top marks. Nobody is 100% but will give them 95%."

25th Jan, 2018  •  Rating by: John  •  Contact: David Webb  •  Job date: Jan, 2018

"Great communication and service. Helped me to define what was needed before the plumber arrived. On the job the plumber was very helpful and completed the work to a very good standard. Very confident in the job which was done"

18th Dec, 2017  •  Rating by: Rebecca Cannan  •  Contact: Darren  •  Job date: Dec, 2017

"Very good, young efficient, knew what was required. Office staff pleasant as well and able to provide up to date information on the phone"

19th Nov, 2017  •  Rating by: John  •  Contact: Paul Edgar  •  Job date: Mar, 2017

"I had some maintenance work done around the house. They were fantastic, fit me in, came and did work, while I was at work on time they said and for a great price. They cleaned up after themselves and nothing was too much trouble. Happy to call on their services again when I need."

8th Nov, 2017  •  Rating by: Thera  •  Contact: Karl Symons  •  Job date: Aug, 2017

"Happy for the job and on time arrival (as agreed).

BUT, it was not nice experience when it came to the invoice time.

Apparently they change for base to base PLUS vehicle fee on top, which I don�t recall been communicated to me like that over the phone in first place. They claimed that it was a normal �industry practice�,... Well based on the quotes from other gas fitters it did not appear to as an industry wide practice. In any event, unfortunately, I did not have written quote to prove what was communicated to me initially.

However, even taking the �base to base� approach, they still overcharged me! And instead of apologising and re-invoicing me to fix their own mistake they are making it look as if they are making me a favor quote to quote �� We are prepared to give you a credit. If you agree this this, I will send you a credit�."

31st Jul, 2017  •  Rating by: Max  •  Contact: William  •  Job date: Jun, 2017

"Highly recommended, Tony has been twice to service gas heaters over different years and is always so efficient, clean and expert. Great to use, prompt, arrive when they say, friendly service. Will definitely use again. I even rang head office to let them know what I thought!"

14th Aug, 2015  •  Rating by: VIctoria  •  Contact: Tony  •  Job date: Aug, 2015

"Very efficient, polite and punctual. Made it nice and easy"

8th Jul, 2015  •  Rating by: Claire  •  Contact: Claire  •  Job date: Jul, 2015

"The office sent the plumber to our 'billing' address and not the property address given clearly over the phone at the time of the booking (to which Topline had been before with other plumbing and roofing work).
Unfortunately, that meant the tenant couldn't wait for the plumber to take rush hour traffic from Campbell's Bay to Kingsland, and we had an otherwise unnecessary trip later in the day for a small job.
Shane the plumber was excellent - arrived promptly at the new time, explained and fixed the problem with the leaking tap problem, checked all other taps, and left the bathroom tidy.
The office person did apologise and take full responsibility when rang, and someone also rang the tenant to apologise."

17th Jun, 2015  •  Rating by: Stephen  •  Contact: Shane  •  Job date: Jun, 2015

"We had an interior wall removed. Work took a bit longer than expected because the old remaining gib needed replacing - overall result was much better for doing this, and still within budget.
Would commend on efficiency."

24th Feb, 2014  •  Rating by: SJV  •  Contact: Neil  •  Job date: Jan, 2014

"Easy company to deal with. Good communication and very high quality of workmanship. Really happy with the results on our renovation. Would recommend."

11th Feb, 2014  •  Rating by: GK  •  Contact: Eamon - Builder  •  Job date: Feb, 2014

"We used Topline Building to help rebuild / renovate our Master Bedroom wardrobe. I was impressed from the outset by the level of care each of the Topline people showed to our house, right from the minute they arrived with protective plastic and drop-sheets being laid out to keep our house tidy throughout the project. The quality of workmanship has been very good and communication has also been good. The project took a little longer than planned - but the end result has also been better too - so overall we're very happy with Topline and would recommend to others to use."

11th Feb, 2014  •  Rating by: Glen  •  Contact: Neil Gillespie  •  Job date: Feb, 2014

"Workmanship was good but billing is unscrupulous. Quote was half of final charges (no mention of service fee and hourly rate not job rate as told on the phone). Get a written quote if you use this company. Wish I'd checked this website before - seems like overcharges are an ongoing issue!"

30th Aug, 2013  •  Rating by: Claire  •  Contact: Sharon  •  Job date: Jan, 2013

"Wish I had checked here first. I compared prices for a gas hob repair and selected Topline. However, I was not told the time per hr included their travel time. Be aware of this all future Topline users."

15th Aug, 2011  •  Rating by: Simone  •  Contact: Keith  •  Job date: Jul, 2011

"Job was to install new gas hob. Thomas arrived and commented that job to replace 4 gas jets and connect the supply pipe was simple and should be finished quickly. Two hours later Thomas advised me there was a problem. A gas jet was stuck and now damaged. He said he thought it was glued in. The flats on the jet had been rounded off. He said to ring the mfr and left. I rang Delonghi and they sent out a technician. He removed the jet in 10 seconds and said he'd never seen this before. The removed jet thread was fine with no glue present. The technician said Thomas had probably used a removal tool that was worn or the wrong size. I called Topline back and Thomas returned and finished the job. The hob worked fine. Then the bill arrived. They charged me for a staggering 4.25 hours and 1.5 vehicle charges for a job that should have taken about 1 hour. I challenged this and sent them photos of the damaged jet. No reply. After the first overdue notice I paid the bill and enclosed another request to reconsider the charge. Still no reply. I do not think this company is interested in customer satisfaction. I no longer trust them and will not deal with them again. PS. Recently I found the hob was not sealed to the bench, after a spill leaked into the cabinet. Hence the poor quality rating. I sealed it myself to avoid any further complications."

1st Jan, 2009  •  Rating by: Alan  •  Contact: George  •  Job date: Jul, 2008

"Called Topline in to repair a small leak in my roof. As my house was two storey they sent two men for safety reasons - fair enough. The guys arrived on time, were pleasant and cleaned out some leaves in the guttering, identified some other repairs that would need doing soon and told me they had squirted around some silicon as there was no obvious hole. Seemed to take a long time to do such a small job though. So they left, I got the HUGE bill and then it rained and I still had the leak! Called the company and was told that to get them to come back and have another go would cost me more. I appreciate it can be hard to find the origin of small leaks but they would not even do one return visit within the original cost. Poor customer service, and no value for money in my opinion, so I will not use them again."

2nd Oct, 2007  •  Rating by: Keren  •  Contact: Can't Remember  •  Job date: Aug, 2007

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11th Feb, 2007  •  Rating by: Bob  •  Contact: Cant Remember  •  Job date: Aug, 2006

"I had first class service and would not hesitate to use this company again."

2nd Aug, 2006  •  Rating by: Kate  •  Contact: George  •  Job date: Jul, 2006