Total Building Services Group Ltd t/as Building Services Group / Builders in Kelston

• 100%
  "Larry and John did an exceptional job for us over two days moving our office premises - they were great! Nothing was too much of a problem, they improvised and tackled jobs that hadn't been on the list. Very much appreciated, thanks guys!!."

  Rating by: Lynn  |  Rating posted: 7th Aug, 2014  |  Contact: Lynn Jackson  |  Job date: Aug, 2014
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Lynn•7th Aug, 2014•More details…
• 93%
  "These guys are honest and hard working. I wanted some pacing done and the first time they did it the product didn't work (it rained heavily) and they came back, took it all off, and started again with a different product. They kept me in touch the whole time and worked with me on suitable dates to complete the job. Highly recommended."

  Rating by: Jill  |  Rating posted: 24th Jan, 2014  |  Contact: Larry  |  Job date: Oct, 2013
  Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 100%

  Jill•24th Jan, 2014•More details…
• 93%
  "We have had Luke and his team working on our home between August and December, and we are very happy with the result. To us, at least, this was a major renovation project, but Luke broke it down into manageable chunks, and got it finished by Christmas, which is what we had hoped for.
  We will be inviting Luke to do future work on our "bigger than Ben Hur" renovation project..."

  Rating by: Michael and Anne  |  Rating posted: 26th Dec, 2013  |  Contact: Luke, John, Larry, Brodie, Matt  |  Job date: Dec, 2013
  Communication: 100%  |  Quality: 100%  |  Reliability: 70%  |  Value: 100%

  Michael and Anne•26th Dec, 2013•More details…
• 100%
  "We have employed Luke, Larry and the team for several jobs now - bricklaying, roofing, painting and garden work. The quality of the work is excellent. They work in a collaborative way with their clients, giving updates along the way and they are very punctual. As well as this, the team are courteous, tidy and fun to have around!"

  Rating by: Julie  |  Rating posted: 6th Nov, 2013  |  Contact: Luke Frost and Larry  |  Job date: Sep, 2013
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Julie•6th Nov, 2013•More details…
• 100%
  "We had an issue with the roof leaking after a heavy rain. Larry came around to have a look (on time and with a reminder call!) and worked on the water spouting to fix it. They were very easy to deal with and to contact. The job's done nice and neat and everything was clean up nicely when he left. Larry also had a great suggestion on another issue we had on the property which will be cheaper and will look better with the other option previously suggested with another business. "

  Rating by: Ji  |  Rating posted: 6th Nov, 2013  |  Contact: Larry and Luke Frost  |  Job date: Oct, 2013
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Ji•6th Nov, 2013•More details…
• 100%
  "The Maintenance Man has done a few small jobs for me and a few bigger jobs. I have had work needed doing in both commercial and residential properties. After my first experience with him and his team, i didn't even bother to to call another builder. He was always on time and the work was of high standard. "

  Rating by: Dean  |  Rating posted: 5th Nov, 2013  |  Contact: Luke Frost  |  Job date: Nov, 2013
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Dean•5th Nov, 2013•More details…
• 88%
  "I cant recommend this company enough, Larry did renovation work over a period of a couple of months, tiling, deck balustrades and steps, installing bathroom shower, laundry tub, anything and everything and heaps more. He constantly updated me, helped with other tradies as I was offsite, went here, there and beyond the call of duty. Rates were very reasonable, the team extra reliable and used a key which made my difficult job so much easier. Thanks guys."

  Rating by: Wendy  |  Rating posted: 13th Sep, 2013  |  Contact: Larry & Luke  |  Job date: Jul, 2013
  Communication: 100%  |  Quality: 50%  |  Reliability: 100%  |  Value: 100%

  Wendy•13th Sep, 2013•More details…
• 33%
  "Luke charged us more than $10,000 to replace our deck and stairs. In their gallery you can see that the handrail on the front stairs is crooked. When I asked Luke Frost to fix it, he said it was impossible. We eventually found another much more professional builder who fixed it for us in 10 minutes. You will note there are no close-ups in his gallery – that is because their work is shoddy. They used a nail gun and the nails are uneven and punched roughly into the wood. Many of the… decking treads are cut unevenly and do not even line up with the frame. We can send you close-ups if you want to see the rough work they do before hiring them. How ironic that these absolute cowboys are advertising on this website. Hire them at your peril."

  Luke responded:

  "The above is from a very dishonest and manipulative individual. The client contacted us 1 year after rebuilding a poorly home built deck, window repairs, constructing a shed and some internal work (not just a deck). I went around and agreed to complete the repairs (as small as they were) required before Christmas (they called three weeks before Christmas, the busiest time of the year). One week before Christmas we get a call to say another builder has fixed all the work and she is wanting a refund! We were not even notified another builder would be going in and were not given sufficient time to complete the repairs! Then on our first proper day back we are given this feedback! We were more than happy to complete any repairs required and furthermore I was more than happy to discuss some kind of refund after the client went behind our back, but due to the abuse I have personally received and the very dishonest feedback we will be not negotiating any further. As you can see below we are in the top of our field and highly recommended. I will not allow one disrespectful, unethical and dishonest individual ruin our fantastic reputation. "

  Rating by: Shaun & Tamara  |  Rating posted: 14th Jan, 2013  |  Contact: Luke Frost  |  Job date: Mar, 2012
  Communication: 50%  |  Quality: 0%  |  Reliability: 80%  |  Value: 0%

  Shaun & Tamara•14th Jan, 2013•More details, one reply…
• 100%
  "The team were all great to deal with, really listened and understood our unique needs and did an awesome job. Would highly recommend The Maintenance Man!"

  Rating by: Lexi  |  Rating posted: 11th Dec, 2012  |  Contact: Luke  |  Job date: Dec, 2012
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Lexi•11th Dec, 2012•More details…
• 100%
  "No problems at all. Happy to recommend Luke and his team. "

  Rating by: Erena  |  Rating posted: 30th Nov, 2012  |  Contact: Luke  |  Job date: Nov, 2012
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Erena•30th Nov, 2012•More details…
• 100%
  "Can\'t recommend Luke and his team highly enough. The attention to detail and helpful advice is second to none. Even very last minute additional requests where met with a professional \"can do\" attitude that is all too rare these days. We were so pleased and confident with the various tradesmen that Luke had working at our house we are now about to start work on phase 2 of our home renovations.
  Thanks Guys for making it so easy for us.
  Bryce and Anne."

  Rating by: Anne  |  Rating posted: 3rd Nov, 2012  |  Contact: Luke Frost  |  Job date: Oct, 2012
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Anne•3rd Nov, 2012•More details…
• 98%
  "Luke was true to his word throughout the whole job. His quote was competitive and the quality of the work could not be faulted. Work involved installing a new bathroom, adding a cover to our back-deck, finishing off the garage and building a car park. Work started on time and finished on time. What more the guys were given the key to our house throughout the renovations and nothing ever went missing. Great company, great work ethic and great work. Our family is now enjoying the new feel to our… home and surroundings."

  Rating by: John  |  Rating posted: 6th Oct, 2012  |  Contact: Lukie Frost  |  Job date: Sep, 2012
  Communication: 90%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  John•6th Oct, 2012•More details…
• 100%
  "Luke and his team replaced a bathroom and kitchen for us as well as some general maintenance work and painting.
  He was great to work with, kept us informed of progress/costs throughout the job and came in on budget.
  I wouldn\'t hesitate to recommend Luke and his team to others and will certainly be using them again in the future."

  Rating by: Nicole  |  Rating posted: 22nd May, 2012  |  Contact: Luke Frost  |  Job date: Feb, 2012
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Nicole•22nd May, 2012•More details…
• 100%
  "Luke has been doing maintenance on our two commercial properties for a year or two now, and he is always reliable. It gives me peace of mind to know that all it takes is one phone call when we have a burst pipe, roof leak, or other building emergency, and Luke will take over and make sure all the required work is done. Thanks Luke! "

  Rating by: Tania  |  Rating posted: 25th Mar, 2012  |  Contact: Luke Frost  |  Job date: Mar, 2012
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Tania•25th Mar, 2012•More details…
• 98%
  "Contacted the Maintenance Man early December and arranged for Luke to quote on a small tiling job and to build a Fence.Luke arrived when he said and the quote came through quickly.The tiling job was booked and done almost immediately and the Fence was scheduled for end of January.
  There was a small miscommunication on the start of the Fence but this was sorted.We are totally happy with the workmanship for both Tiling and Fence.Larry did the tiling and he and John built the fence.Both were… very nice guys and completed the job on time.
  
  I would definitely use this company again."

  Rating by: Brent  |  Rating posted: 6th Feb, 2012  |  Contact: Luke Frost  |  Job date: Feb, 2012
  Communication: 100%  |  Quality: 100%  |  Reliability: 90%  |  Value: 100%

  Brent•6th Feb, 2012•More details…
• 100%
  "We purchased our first home in August 2008, and had been completing most of the work ourselves to save money. In April 2009 we started a new business and found we had no time to complete several jobs we wanted finished around the house.

  We contacted Luke for a quote and he promptly carried out a site visit, took measurements and returned the estimate to us without delay. Having further discussed the scope of work required, we established a time frame and agreed on a price. Luke completed… the work on time and within budget and we are very pleased with the results. Since then, we have used Luke for several more jobs over the past 2-3 years, including our bathroom renovation.
  
  We found Luke to be prompt, efficient, versatile and trustworthy and we felt comfortable leaving Luke to work unattended in our home. Luke was informative, realistic and reasonably priced and remained professional throughout.
  
  I have no hesitation in recommending the services of Luke Frost for The Maintenance Man Ltd."

  Rating by: Xaviera  |  Rating posted: 8th Jan, 2012  |  Contact: Luke Frost  |  Job date: Sep, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Xaviera•8th Jan, 2012•More details…
• 100%
  "Luke and his team really know what they\'re doing - excellent job and communication throughout - highly recommended!!"

  Rating by: Ross  |  Rating posted: 18th Dec, 2011  |  Contact: Luke Frost  |  Job date: Dec, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Ross•18th Dec, 2011•More details…
• 100%
  "Type of work - Bathroom repair / renovation
  The quote i received from Luke was competitive, his team were professional, respected my home & did a good job. Luke kept me updated each step of the way & had a good \'no surprise\' way of communicating. I would use Luke & his team again without hesitation.
  "

  Rating by: Becs  |  Rating posted: 18th Aug, 2011  |  Contact: Luke  |  Job date: Jul, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Becs•18th Aug, 2011•More details…
• 100%
  "I loved Luke Frost. He was punctual, professional, personable, and his work was without fault. Luke actually found other little things that needed to be taken care of, and I appreciated this thoughtfulness. His billing seemed very reasonable, and I will be keeping him uppermost in the files for when I need more work done. I hope I can hang on to Luke for years. "

  Rating by: Barbara  |  Rating posted: 19th Jul, 2011  |  Contact: Luke Frost  |  Job date: Jul, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Barbara•19th Jul, 2011•More details…
• 100%
  "Luke was highly efficient. Highly communicative throughout the process with our tenants.

  His pricing is one of the best we found, and quality of work was excellent.

  We were so pleased and impressed with the services that this company provides, excellent to deal with."

  Rating by: Shannon  |  Rating posted: 13th May, 2011  |  Contact: Luke  |  Job date: Apr, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Shannon•13th May, 2011•More details…
• 100%
  "luke and his team exceeded my expectations and were easy to have around for 6 weeks,What started out to be a tidy up job, became more or a reno as it was so easy to get the things done I always wanted, communication was easy and upfront and they were respectful and professional at all times and I would recommend them to anyone and will continue to use them myself, Nothing is ever a problem for Luke and he has helped me out heaps since the job finished with a few odd jobs and some major leak… issues he was able to sort instantly! at 7.30 am mind you!!
  
  Thanks for everything guys!! I love my house so much now!!"

  Rating by: Gillian  |  Rating posted: 19th Apr, 2011  |  Contact: Luke Frost  |  Job date: Nov, 2010
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Gillian•19th Apr, 2011•More details…
• 100%
  "Luke and the team always deliver on time and budget! I have used The Maintenance Man Ltd on several different projects from new builds to decks and will continue to use them in the future.
  "

  Rating by: Andrew Thompson Construction  |  Rating posted: 14th Feb, 2011  |  Contact: Luke  |  Job date: Feb, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Andrew Thompson Construction•14th Feb, 2011•More details…
• 100%
  "I own 2 rentals in Auckland and live out of town. I know when I call Luke he will get right onto the problem, and keep me informed. He communicates well with the tenants and I can rely on the job being done efficiently and professionally."

  Rating by: Linda  |  Rating posted: 18th Dec, 2010  |  Contact: Luke Frost  |  Job date: Nov, 2010
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Linda•18th Dec, 2010•More details…
• 100%
  "Quality result! Excellent esitmate and hourly rate means you know exactly how things are tracking. Luke was quick, efficent and a pleasure to deal with. His team of guys we\'re equally friendly and professional. I would happily use and recommend him in the future. "

  Rating by: Adam  |  Rating posted: 15th Dec, 2010  |  Contact: Luke Frost  |  Job date: Dec, 2010
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%

  Adam•15th Dec, 2010•More details…

Unauthenticated ratings (1)

• 100%
  "I would highly recommend these guys they were excellenat in every way... on time... work was awesome... great communication"

  Rating by: Yvonne  |  Rating posted: 15th Feb, 2011  |  Contact: Luke  |  Job date: Feb, 2011
  Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
  This rating has not been authenticated so it doesn't count towards the overall rating

  Yvonne, 15th Feb, 2011•More details…