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Total House - Wellington / Insulation Installers in Upper Hutt

 
 
 
 
 

Primary contact
Julia Ostapenko

Full name of the contact person undertaking the work on behalf of this business

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  • 83%
    "Job done well - timely manner."
    Alicia & Sally responded:
    "Thanks for your feedback! We hope we can work with you again."
    Rating by: Janice  |  Rating posted: 2nd Aug  |  Contact: not sure sorry  |  Job date: Aug, 2021
    Communication: 80%  |  Quality: 80%  |  Reliability: 80%  |  Value: 90%
    Janice2nd AugMore details, one reply…
  • 90%
    "The guys from TH were super from the admin staff to the installers. Job done at cost effective price and quality."
    Alicia & Sally responded:
    "Thanks for your feedback! We hope we can work with you again."
    Rating by: Janet  |  Rating posted: 2nd Aug  |  Contact: Alicia  |  Job date: Aug, 2019
    Communication: 90%  |  Quality: 90%  |  Reliability: 90%  |  Value: 90%
    Janet2nd AugMore details, one reply…
  • 100%
    "I was completely happy with the work done by Totalhouse. They were punctual, pleasant to deal with and completed the job quickly. "
    Alicia & Sally responded:
    "Thanks for your feedback! We hope we can work with you again."
    Rating by: Andy  |  Rating posted: 2nd Aug  |  Contact: Sorry dont know. There were two men.  |  Job date: Sep, 2020
    Communication: 100%  |  Quality: 100%  |  Reliability: 100%  |  Value: 100%
    Andy2nd AugMore details, one reply…
  • 70%
    "I engaged Total Insulation (T/A Total House) mid 2013 to review our insulation needs in our 1920’s character home. Their company rep was friendly, polite and knowledgeable throughout the whole process. He visited us on a Saturday which made it quite convenient for us and did an inspection of the ceiling and (at the time thought) the sub-floor.
    Overall, the job itself was very well done. I have since been under the house to inspect the quality of work and it is very good. We have noticed an improvement in the temperature and dampness inside the house as a result of the polythene sheet and insulation underneath. The extra attic insulation has also helped. The product seems to be pretty good and guys installing it appeared to be very skilled and knowledgeable.

    I was however disappointed in two areas which could have been handled better I thought.

    Firstly, the quote that the company rep gave us was based on what we thought was an inspection of the sub floor however it turned out that he did not actually get right under the house to examine what was required. This led to us having to decide (during the day of installation) whether to pay an extra $1,000 to insulate the sub floor. I believed that this was a genuine mistake however thought that the owner of the company should have taken some of the responsibility for this by agreeing to a small discount (which I asked for). It was after all, a reasonable oversight by his company representative.

    Secondly it was disappointing to see unused staples and insulation fluff left around the front and back of our home after the guys had left for the day. It’s just that we have an 18 month old toddler who loves to play outside and this was a hazard waiting to happen. The guys did do a tidy up however must not have seen these hazards. Rows of unused staples and insulation could easily end up in the mouth of a toddler, the consequences of which could be quite severe.

    Overall, it was the basics that let this company down in my view. They did do an excellent job of installing their product, the product itself appears to be very good and the guys were friendly and courteous throughout the whole day. I would certainly recommend them to others however just be aware of these minor things. Our home is a lot warmer and dryer as a result.
    "
    Rating by: David  |  Rating posted: 14th Aug, 2013  |  Contact: Jamie  |  Job date: Jul, 2013
    Communication: 80%  |  Quality: 70%  |  Reliability: 90%  |  Value: 40%
    David14th Aug, 2013More details…

Primary contact
Julia Ostapenko

Phone number
0508868251

Website
https://totalhouse.co.nz/wellington…

Availability
This week/ASAP

About us
Established in 2009, Total House is Wellington’s house insulation expert. Whether you have an existing house, are starting a new build, or own a commercial property our experienced sales team can help you achieve a healthier, more energy-efficient building.

The Total House team is proud of the work we undertake and happy to help you identify the best energy solution for your home or commercial premises. All team members are trained to the highest standards, and our workmanship is second to none.

What we do
We specialise in:

Ceiling insulation
Underfloor insulation
Wall insulation
Acoustic insulation
New build insulation
Commercial property insulation
Moisture barrier installation
Healthy Homes Standards Inspections

Categories we service
House Inspections, Home Insulation, Home inspection services

Areas we service
Wellington City, Wairarapa Region, Upper Hutt, Porirua Area, Lower Hutt, Kapiti Coast Area, Hutt Valley Area

Total House - Wellington has not given us their exact location, but they are based in Upper Hutt

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