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They worked through a tricky installation and offered a much better solution than other air conditioning companies. No ugly install!
Nothing was a problem.
Thank you Varcoe!
"Guys were on-time- didn't leave a mess, were polite and friendly and although we were informed they were busy they couldn't of done enough for us!
"We were recommended this company from our electrician who had used them to install their heat pump. Reon came around and gave us his recommendations, we also had a quote from 2 more companies. Varcoe wasn't the cheapest but I believe we got the best product as another company was making promises on their product that were not true. Reon was great as I emailed him numerous times with questions and he was very effective at responding and answering in detail to give me… confidence in what we were going to have installed (ceiling heat pump in our kitchen living area and bedroom wall heat pump).
Instillation went well and was stress free. However our ceiling heating in the kitchen wasn't that effective (we can't close this area off), so Reon popped back to record what was happening and then happily replaced the unit for a bigger size. We are very pleased with our heating system, the service was great including promote follow up to my concern and now we have a lovely warm house:).
Varcoe have installed 3 air-conditioning units in my home. We have had install issues with two of the units that they have… installed. One of the units they had to come back twice (over 2 years) before it was fixed. The second unit stopped working just before it came out of warranty and they came to fix it quickly (which was appreciated). I was shocked to be charged a significant amount to get it fixed. They said it we because it was an install issue not the unit that the issue was with. They installed the unit so I'm less than impressed with this response. I have a unit that was installed 10 years ago by someone else and I've never had an issue so I don't agree this is due to wear and tear. If you use this company some of the team are great - I'd ask for a senior installer. The guy that came the last couple of times to fix things was really good. The people that installed it initially were not the best - you could tell by their attitudes and the poor installation.
"Communication: 90% | Quality: 70% | Reliability: 100% | Value: 80%