"I Contacted Wales based on the reviews I saw on No Cowboys on the 09 May 2023.
He came for a site visit on the 12 May 2023.
I had a few jobs at my property, the initial dealings with him were professional and courteous, giving me confidence that I am dealing with a genuine trades man.
I had the below list of jobs that I required him to do.
1. Lay down ply as flooring in the attic space/storage I had created.
2. 8 Letter boxes to be replaced with new ones (I live in a block of Units)
3. 1 Timber bollard that needed a proper fix due to coming out of the ground.
I agreed to give him the job based on his terms.
1. No Quote but estimating the attic work to be 3 days
2. No Quote but estimating the installation of letter boxes and timber bollard to be 1 day.
3. His charge at $85.00 Per/Hour + GST 15% = $97.75
4. I have to pre-purchase the goods through his account.
He finally commenced the work. On Tuesday 06 June, 2023, hoping that he shall finish the work by 08 June, 2023. Commencing the work on the Letter Boxes and the timber bollard on the 09th June.
The work for my attic space didn’t finish until Friday 09 June, 2023. Taking 4 days.
1. He says, he will start the work at 8:00 AM however on none of the 4 days while he did the first job of my attic space, he was on time. He says he doesn’t charge travel time and mileage, however, in reality he is not on tools until 30 mins after he is meant to start the work. 8:00 AM. Which means he underhandedly charges you travel time. If one calculates his pay of $85.00 Per Hour. Taking .50 hour = $42.50 + 15% GST = $48.88.
2. He also, will take 2 breaks, he decides by taking his 2 x 15 mins breaks together between 11:00 and 11:30, which he charges you (the customer) also coming to $48.88. This again wasn’t disclosed or agreed upon by me before commencing the work. Or entering into the verbal agreement.
3. Lastly, He wants to be paid on the day he finishes the job. Again, not disclosed or agreed upon prior to commencing the job.
Hence, none of the above was disclosed by him or agreed upon with me prior to commencing the work.
He completed the first part of my 3 jobs, the attic storage space taking from 3 days to 4 days. Sending me the invoice within 2 hours on the Friday, 09 June 2023 that he finished the work.
On receipt of the invoice, I enquired with him over a phone call, on Saturday 10 June 2023, that, was his understanding that I have to pay for his breaks? He is not an employee, he is a contractor and I had not agreed his breaks to be paid by me? He says that’s how always have done. I didn’t want to say anything. I wanted to maintain the relationship and civility.
I also ask him, I need the dates to complete the rest of the work and asked if he can finish the remaining work on Monday 19th & 20th June 2023. By then he estimated that the 2 jobs will take 2 working days to complete.
In conclusion of the phone conversation, I agreed I shall pay his invoice as billed. I was leaving on a work trip that Saturday and I didn’t have much time. Yet, While I was away, I arranged the full payment of his invoice for Wednesday, 21 June, 2023.
I send the email confirming the payment.
I am now looking for a new trade person, I have attached the photo of the mess he has left for me to clean up.
Also, while I was away, he sneakily comes to my house, asks the garage keys from my 80 year old mother and, not sure what he has removed from it, returns the keys and walks away.
I learned it later from my Mother.
So, whoever hires Wales, a word of wisdom, please get everything in writing. As contractors breaks has to be negotiated if paid or unpaid. There is no law that specifies the contractor can bill us. I had the right to deduct his breaks and the time he showed up late, however, I didn’t and paid his invoice in full, I learned later on questioning a few knowledgeable people. Also the fact that he claims he doesn’t charge travel, he actually underhandedly does by showing up late on the job yet billing you for that time.
This is how, one’s decency is rewarded by Wales."
20th Jun, 2023 • Rating by: Ali • Contact: Grant Wales • Job date: Jun, 2023