I arranged for them to visit to repair a relatively old SMEG oven which had a damaged timer. When discussing the issue I was told that a replacement timer would be very expensive, but that an option would be to just by-pass it instead.
When the service person attended my home he advised that it was actually NOT possible to by-pass a timer. Accordingly, it… was not economic to repair the oven and my call-out fee was a waste of money.When I brought this to the attention of the company they refused to acknowledge the issue and demanded full payment - which I will make.
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