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Affinity Plumbing and Gas / Plumbers / Plumbing Contractors

Plumbers / Plumbing Contractors

Ph: 0272171211

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    "After a 4.8 aftershock Mar 5 2011 I noticed a puddle under my hot water cylinder. Mar 6 I rang Affinity Plumbing and Gas, August (Gus) Van Oyen No. 13803, Christchurch. He arrived around midday. I found him in the yellow pages, under the master plumber logo. He showed me the leak was coming from a cap on the cylinder, tightened the bolt on the cap a little, waited for 5 minutes, and said it was no longer leaking. I queried this saying that it may be slow or intermittent. He said it was ‘not… leaking anymore,’ quickly demanded payment then and there, which he is allowed to do according to Citizens Advice Bureau, and gave me receipt after I requested it. I checked the cylinder soon after he left and it was still leaking, which I photographed. I called him immediately and he said he would come around the next day to drain the cylinder and recap it.

    I called him again at home that night, around 9 PM, and asked how much he would charge for this and he said he would charge me again at least $150.00, possibly more, but wouldn’t charge me weekend rates () I said I had already paid him $115.00 and asked if he was going to take this into account. He said he ‘would stand his ground on this.’ This was an EQC job, and he also suggested that I ‘get the money out of WINZ’.

    Another registered plumber has taken 30 minutes to repair the simple problem, and I will be invoiced in due course. Mr. Oyen has not responded to my requests for a refund, as is my right under the Consumer guarantees act 1993. It is also my right to request another plumber to fix the problem and to invoice Mr Oyen. See Ministry of Consumer Affairs website. I was also advised this by the Citizens Advice Bureau. The master plumber assoc. to whom I complained were of no help whatsoever, seemingly making excuses of Mr. Oyen and saying that if I reviewed him on the internet it would be defamation and slander , and they would be \'watching this closely\'. A veiled threat I have since informed EQC and asked them to withdraw this claim as I do not want to be suspected of insurance fraud. Mr. Oyen is not to be trusted nor respected as a good service provider.    "
    Rating by: Maggie  |  Rating posted: 11th Mar, 2011  |  Contact: Gus  |  Job date: Mar, 2011
    Communication: 0%  |  Quality: 0%  |  Reliability: 0%  |  Value: 0%
    Maggie•11th Mar, 2011•More details…

Phone number
0272171211

Categories we service
Plumbers / Plumbing Contractors, Gas Installers / Gas Fitters

Areas we service
Christchurch Area