Auckland Autoclinic 2019 Ltd / Vehicle and automotive servicing, repairs and mechanics in Onehunga
Primary contact
Pacha Aghagul
Postal address
291 Church Street,
Onehunga,
1061
Please Log in to leave a rating or continue as a guest
-
100%
-
100%"We were first impressed when Pacha responded to our job listing with a preliminary diagnosis of the problem affecting our vehicle (before having seen it) which turned out to be 100% accurate. On arrival at Autoclinic, we noticed a positive energy amongst the staff, and the way that cars were being moved through the workshop in order of priority was beyond expectations. Carlos Abdo is an exceptional manager, placing orders for parts to be couriered, handling phone enquiries whilst watching each… car as it goes through the system. Carlos' interactions with customers are superb and his attention to detail is remarkable - he was scrupulous in showing us evidence of what our vehicle problem was, and in getting our approval to continue at every stage of the process. In the end, what we thought was a major problem was fixed in two hours, while we waited, and the fees charged were extremely reasonable. We were highly impressed by our visit to Autoclinic, and will be happily travelling from West Auckland to use them again."Rating by: Ken | Rating posted: 23rd Nov | Contact: Pacha and Carlos | Job date: Nov, 2024Ken•23rd Nov•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%"Very friendly and quick, were upfront about costs and advised of the risks about the job before going ahead which I greatly appreciated. And even though I was concerned a little while later about an issue popping up from that job possibly being done incorrectly, they didn't try to deflect or avoid responsibility but took the car back straight away to double check and didn't charge me for it (spoiler there was nothing wrong!) "Rating by: Emily | Rating posted: 10th Nov | Contact: not sure | Job date: Nov, 2024Emily•10th Nov•More details…
Communication: 100% | Quality: 90% | Reliability: 100% | Value: 90% -
100%"Always friendly, great service. I don’t feel taken advantage of and work is only done if necessary. They’re patient and take time to make sure you understand the issue and how to best take care of your vehicle. Good value for money and car always comes back looking spic and span after servicing."Pacha Aghagul responded:"Hi Gabby, Thank you for your wonderful review. We really appreciate you business with us. "Rating by: Gabby | Rating posted: 9th Apr, 2022 | Contact: Auckland Auto Clinic | Job date: Apr, 2022Gabby•9th Apr, 2022•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Excellent customer service and excellent job was done on my car, thank you very much Auckland auto clinic team."Rating by: Rahim | Rating posted: 9th Apr, 2022 | Contact: Sayed | Job date: Apr, 2022Rahim•9th Apr, 2022•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"We found these guys on NoCowboys about 10 years ago and have had both of our cars serviced/repaired by them since then. They have always been friendly and reliable with top-quality work at a reasonable price. I trust them implicitly and can't recommend them highly enough."Rating by: Vaughan | Rating posted: 30th Nov, 2021 | Contact: Vaughan Spurdle | Job date: Nov, 2021Vaughan•30th Nov, 2021•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Been using these guys for years.
Fantastic & Friendly service."Rating by: Rob | Rating posted: 2nd Jun, 2021 | Contact: Mishra | Job date: Jun, 2021Rob•2nd Jun, 2021•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Very happy with their service! Top quality, completed my job on time with no issues. "Rating by: Shawal | Rating posted: 3rd May, 2021 | Contact: Pacha | Job date: May, 2021Shawal•3rd May, 2021•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"The service from the entire team at Auto Clinic is always great. Pacha and everyone else are always very kind. They listen and they're good at diagnosing/fixing problems in my lil car. :) Thank you all!"Rating by: Ena | Rating posted: 29th Apr, 2021 | Contact: Nisar Ali | Job date: Apr, 2021Ena•29th Apr, 2021•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Very professional ,excellent service and friendly staff."Rating by: Akhonzada | Rating posted: 1st Mar, 2021 | Contact: Farhan | Job date: Mar, 2021Akhonzada •1st Mar, 2021•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"This is my first time at autoclinic and definitely be back again. Very professional and excellent service
Thank you autoclinic team."Rating by: Ashiqullah | Rating posted: 1st Dec, 2020 | Contact: Ashiq | Job date: Dec, 2020Ashiqullah•1st Dec, 2020•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
8%"Absolutely useless. Apparently offer a pick up service, but wouldn't pick it up. I explained I care for a disabled person and that pick up would be preferred, still said I needed to bring it down, but they'd drop me off home. Had all the wrong information when I showed up, wrong name, wrong number, only had me booked in for a WOF when I needed a noise checked and repaired and WOF secondary. Had to ask to be dropped off. On the car ride home they heard the noise and said it sounded like it might… be the suspension, but they'd figure it out. Did not contact me all day until they sent me a message to say car was ready to pick up 2 minutes before they closed. I called and all they'd done was the WOF, and "looked at the noise", they thought it was an "issue with the transmission and might be a belt or something". Had no information for me on the actual problem. This is a mobility car so repair is crucial to me regardless of cost, I am aware transmissions are expensive, but they didn't seem to want to fix it, which makes me think they've not really looked at it, along with them not being able to explain what the actual problem is. Told me I should just keep driving it until it stopped working. That's it. Terrible experience - only now I notice the good reviews are 2 years old. Now I've got an overpriced WOF, and still no idea what the problem is that I took it in for, and no closer to a solution."Rating by: Angela | Rating posted: 30th Nov, 2020 | Contact: Unknown | Job date: Nov, 2020Angela•30th Nov, 2020•More details…
Communication: 0% | Quality: 0% | Reliability: 30% | Value: 0% -
100%"Excellent customer service. I highly recommend Auto clinic"Rating by: Jakub | Rating posted: 21st Nov, 2019 | Contact: 02102919856 | Job date: Nov, 2019Jakub•21st Nov, 2019•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%""My phone call to Auckland Auto Clinic on Friday morning was answered by a very helpful friendly lady. The service staff at the front counter were extremely customer focused, and din't mind all of my questions. They explained what the service would entail and the cost of the oil change and the new oil filter and advised that if there were any other problems they would phone me. When I arrived to collect the vehicle it was washed, wheel rims cleaned and tyres blackened. That was such a… fantastic surprise. I totally recommend this firm for their customer service, professional attitude and advice efficient service and their friendliness.""Rating by: nicole | Rating posted: 27th May, 2018 | Contact: Jeremy | Job date: May, 2018nicole•27th May, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
95%"I was very pleased with the service I received at Auckland Auto Clinic. "Rating by: Natasha | Rating posted: 17th Apr, 2018 | Contact: Jeremy Biard | Job date: Mar, 2018Natasha•17th Apr, 2018•More details…
Communication: 80% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Excellent customer service. These guys explained things to me in terms I could understand and were very helpful in doing so. Thanks for the great work done and outstanding customer service! "Rating by: Luke | Rating posted: 16th Apr, 2018 | Contact: Jeremy | Job date: Apr, 2018Luke•16th Apr, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Highly recommended! Same day fix for my car that had been broken into! :-)
"Rating by: Gina | Rating posted: 17th Feb, 2018 | Contact: Auto Clinic | Job date: Feb, 2018Gina•17th Feb, 2018•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
28%"Had two or three not-too positive experiences with these guys, but kept going there as their workshop is close to my place so it's easy for me to get there.
I find they tend to milk every job as much as possible, every time there's an extra cost or something unforeseen that needs replacing.
The last drop however is a check I did lately, brought my van asking specifically to check the electrical system and to make sure the alternator was working properly . They pocketed the money and told me… all was ok ("only a loose wire"), and guess what, one month and a battery later I had to pay another guy to tell me that the alternator is not working. Cost me heaps of money and time."Jeremy Baird responded:"Hi Matt I am very sorry you are unhappy with the work done, I do take issue with your "milk every job" you have had three jobs done, 1. a cambelt, water pump and tensioners replacement etc. which was done at your request 2 years ago 2. a WOF done - no repairs required 3. Electrical issues, we found the battery terminal was loose, checked the alternator and battery and at this time was OK we did not replace the battery charged you 30mins labour for the check and wiring fix - hardly unfair and as stated there was no problem with the alternator and battery at the time of arrival. "Rating by: Matt | Rating posted: 30th Sep, 2017 | Contact: Sifa Mau | Job date: Jul, 2017Matt•30th Sep, 2017•More details, one reply…
Communication: 0% | Quality: 0% | Reliability: 100% | Value: 10% -
100%"Just had an Audi A4 checked by them.The service was
outstanding, excellent communication through out, and all
work carried out as per final account, they found small coolant leak but also did cambelt,drive belt ,thermostat housing ,thermostat and water pump after first communicating with me
what a relief to recieve a bill with no surprises.I will definately be using them again "Rating by: Ralph | Rating posted: 18th Jun, 2016 | Contact: Deo Mishra | Job date: Jun, 2016Ralph•18th Jun, 2016•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"This is my second time at Autoclinic, and I'll definitely be back again. Customer service is great, attention to detail is excellent, and workmanship superb. I've got a 2001 BMW 330, which now drives like a dream !
I wont be going anywhere else again ! Highly recommend to all. Thanks again for the great job guys :-) "Rating by: Alastair | Rating posted: 5th Oct, 2015 | Contact: Jeremy | Job date: Oct, 2015Alastair•5th Oct, 2015•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
90%"Very professional - great service - a pleasure to deal with."Rating by: Michael | Rating posted: 12th Sep, 2015 | Contact: Jeremy | Job date: Sep, 2015Michael•12th Sep, 2015•More details…
Communication: 90% | Quality: 90% | Reliability: 90% | Value: 90% -
95%"Always professional and provide good level of service."Rating by: Stephen | Rating posted: 11th Aug, 2015 | Contact: all staff | Job date: Aug, 2015Stephen•11th Aug, 2015•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 80% -
88%"Great service... friendly... accommodating & very honest. My car was happy too!"Rating by: Lesme | Rating posted: 9th Jul, 2015 | Contact: Jeremy | Job date: Jun, 2015Lesme•9th Jul, 2015•More details…
Communication: 100% | Quality: 80% | Reliability: 90% | Value: 80% -
98%"I purchased an Audi TT last year and wanted to go to somewhere that specialised in European Cars. Found Autoclinic in Onehunga. Car has been in for two services plus a Cambelt change (have to do this for the warranty cover purchased with the car). Have been very happy with the service overall. Will continue to go there."Rating by: Janice | Rating posted: 6th Jul, 2015 | Contact: Jeremy | Job date: Jun, 2015Janice•6th Jul, 2015•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
100%"Auto clinic looked after my alfa for years and did a superb job. I now have a Nissan and intend to stay with them. My last job was as the result of an accident (not my fault) and they handled all the details brilliantly.
I happily recommend as highly skilled mechanics and great communicators. "Rating by: Pamela | Rating posted: 29th Jun, 2015 | Contact: Jeremy | Job date: Jun, 2015Pamela•29th Jun, 2015•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I've used Auckland Auto Clinic for the last 4 years and have always had great service at fantastic rates.
I have used loan cars and also waited for a service. Happy to recommend the guys at Auto Clinic
"Jeremy Baird responded:"Thank you Gary, see you for your next service. Kind regards Jeremy"Rating by: Gary | Rating posted: 29th Jun, 2015 | Contact: Jeremy Baird | Job date: Jun, 2015Gary•29th Jun, 2015•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"I have been a regular client of AutoClinic for good reason. They have been thorough with all the car servicing I have needed in the past, given me options for the repairs. Great that they have loan vehicles to minimise disruption to your day and great communication. Pricing is reasonable and of good standard market rate, in comparison to others I have used years ago. Premises is tidy and staff are friendly - grab a coffee while waiting in reception and Jeremy (behind the counter) is lovely to… deal with."Jeremy Baird responded:"Thanks Tania, we really appreciate your custom and your review. There will always be a coffee waiting for you! Kind regards Jeremy"Rating by: Tania | Rating posted: 29th Jun, 2015 | Contact: Mishra Deo | Job date: Jun, 2015Tania•29th Jun, 2015•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
0%"STAY FAR AWAY! my experience was TERRIBLE. Took my bmw in a few months back to auto clinic situated in onehunga as my headlight needed replacing (bare in mind it was a HId headlight) I come in, the guy sighed at me saying it wasn't going to be cheap, which I understood. Quoted me just over 1200 for part and labour and said if I leave my car with him now it will stay cheaper. Fair enough. Left the car and sat in reception (reception girl was lovely).. Then the guy which quoted (small Indian… lookinh guy) came back and said the part they got was the wrong one and was going to order another. I said ok so left the cat with them. 2 days after ring up to see how my car is doing. Not done but they have pulled the front of my car off and took the headlight out. Rang 4 days after, for him to say look I can't find the part, so it will be 3000 odd dollars now and it's too dangerous to do yourself. NO CHANCE! so I said up come collect my car for them to then say they are charging 200 for labour (for 10 minutes of them taking my front bumper off which i watched) I said no chance for then the owner/ manager to them call me rude and ungreatful. My other half being soft gave in and agreed to pay 80 dollars for them to also say they are not putting the things back on my car. The car had to be drove home illegally. Later to this my partner got the part offline for cheap and fitted it within 20 minutes. I later spoke to AA Motor advise for them to confirm that what I thought was correct and you shouldn't be charged for not receiving what you haven't asked for. I know I wouldnt in my job! LIARS AND MONEY GRABBERS"Jeremy Baird responded:"Hi This is not the full story, we could not get a secondhand part for this vehicle as it was an import and no one had the correct headlight at the time. I am not sure where you are getting the price of $3000, but you did not want to buy a new headlamp. We actually gave your partner all the part numbers etc to order the part overseas as we informed him it was only available as genuine in NZ at that time., I actually told him of one I found on Ebay UK that seemed to have matching numbers. We charged only for two hours as we pulled out the headlight, bumper and spent hours trying to find this part for you and trying callk you with out answer. The headlight was zenon with a 50000 volt ballast which is why we warned you to be very careful as people have been seriously injured playing around with these as they do not realise that this is not a standard 12volt system. Your partner was totally understanding of the situation but you where being unreasonable through the whole process, we tried to communicate the problems with sourcing parts for import BMWs all the way through the job as they do not use all the same parts as the NZ market cars but you did not want to hear this. We could not put the headlight back on as it was smashed to pieces - the car had been in an accident! I am sorry you where not happy with what happened but we went out of our way to try and help you with this and do not feel that your review is fair at all. "Rating by: Rachel | Rating posted: 31st Jan, 2015 | Contact: Rachel Anders | Job date: Jan, 2015Rachel •31st Jan, 2015•More details, one reply…
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0% -
98%"Hi Mishra/Adrian thanks for the great service and quick repair, had to place a review here Auckland AutoCinic where great in sorting out my Audi. It had no power, was all jerky and was using heaps of gas.
They got me in, gave a free courtesy car to use and where on the phone an hour later telling me the two of the coils where shorting out. The good news was this was actually a recall issue for this model of Audi and the job was done free (paid by Audi NZ I think).
How many workshps would… have been honest enough to tell you that!
Any how got the car back a day later Washed and Vacuumed and going great!!
Cheers guys what more can I say!
John"Jeremy - workshop owner responded:"Hi John Thank you for your review, glad we could sort this out for you and hope we can be of help in the future Kind regards Jeremy Auckland AutoClinic"Rating by: John | Rating posted: 30th May, 2014 | Contact: Adrain | Job date: May, 2014John•30th May, 2014•More details, one reply…
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 100% -
0%"Dropped the car off for service and WOF, got a call from them to say WOF failed and they quoted $1200 to fix all issues inc service or $900 if I pay cash only. Quite shocked with what I heard , almost agreed, but good sense prevailed. Went to a reputable MTA assured agency the next day. WOF passed with no issues.
No thanks Auto clinic. Never again.
"Jeremy responded:"Hi Renny I can find no trace of you in our system so believe this is a fake review, hen a WOF is done it is a safety inspection on the condition of your vehicle, unfortunately some people do not see it this way. We stand by our WOFs and will not issue dodgy non - compliant WOFs. These are a SAFETY check on your vehicle and we will not compromise quality and safety as this can endanger you and other road users. We also do not drop the price for cash.! Regards Jeremy"Rating by: Renny | Rating posted: 13th Sep, 2013 | Contact: Deo | Job date: Sep, 2013Renny•13th Sep, 2013•More details, one reply…
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0% -
100%"Fantastic service from start to go.
This is definatly the place to go if you want your BMW serviced.
Communication was excellent, staff definatly know there stuff.
Will definatly be going back for my next service and WOF."Jeremy responded:"Hi Rob Thanks for your positive review, see you again for your next service. Cheers Jeremy Auckland AutoClinic"Rating by: Rob | Rating posted: 14th Jan, 2013 | Contact: Everybody | Job date: Jan, 2013Rob•14th Jan, 2013•More details, one reply…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
10%"Well, i was very much disappointed the way my car was handled. My AUDI A4 had problem of misfiring. I don\'t want to write down the whole story. But few highlights.
1. Service provided by them was not value for money. I found the price of the spare parts on the higher side. e.g. Spark plugs they claimed for $200 for V6 engine. I bought the best genuine platinum one for $100.
2. Mechanics did not seem to be well versed with their jobs. I won\'t name anyone as it should be a team… effort to bring smile on customer’s face. But atleast for me they failed to do so. The first mechanic blamed the spark plugs and once they were changed, problem persisted and then mechanic was clueless. To me it clearly looks action taken after an incomplete diagnosis of the problem.
3. The second specialist who is Audi trained made me aware of how Ignition coil, ECU works. He almost convinced me that either ECU or the ignition coil is faulty which would cost me another $500 and &2000 respectively. He also advised that he will do a full diagnose again and will be an additional cost of $350 ($200 after discount).
4. After getting this advice from Auto clinic’s specialist (so called), I was terrified and very much disappointed (with my car). Thankfully, my friend insisted me to go to another AUDI trained mechanic for a different opinion. And to my wonder, my car was fixed!. Other mechanic fixed my car in half an hour which Auto clinic mechanic were not even able to diagnose for 3-4 days.
5.They were not prompt on the promised delivery date and then I had to call them to check if they really working on my car or not.
I will of course not consider going to them again for my car though. I wish Good luck to them and their customers."Rating by: Himanshu | Rating posted: 26th Oct, 2012 | Contact: Dave | Job date: Sep, 2012Himanshu•26th Oct, 2012•More details…
Communication: 10% | Quality: 10% | Reliability: 10% | Value: 10% -
100%"Thanks Dave Rouse! I have followed your intelligent advice / training, and my team is now saving around 15% on the monthly fuel spend. This is saving our company a serious amount of money (the service is more than paying for itself by half way through the cycle), and the fleet is running superbly thank you. "Rating by: Rich Boy | Rating posted: 20th Dec, 2011 | Contact: Dave Rouse | Job date: Dec, 2011Rich Boy•20th Dec, 2011•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I have used Autoclinic for just over 4 years now and i bring my BMW here everytime it needs servicing or WOF, I trust their knowledge of european cars and their prices are well worth it for the quality they provide, their team is always going that extra mile for the best customer service. "Rating by: John | Rating posted: 19th Dec, 2011 | Contact: Dave Rouse | Job date: Dec, 2011John •19th Dec, 2011•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
0%"I had a super bad experience in this Autoclinic. They said they will deliver my car on Monday afternoon, but instead they used my car for their own private matter and returned Tuesday morning in my place. They were trying to fool me telling me that Janice Budal called me to return my car, but she just had 1 and 2 seconds history of outgoing call for me when she showed her iphone to me. That\'s not even trying. Actually, she returned my car in the morning without giving me any call. After that,… I had my car checked just to confirm if theyreally fix it. I was so disappointed that they didn\'t complete the job that was already been prepaid. I paid to repair my Vitz front wheel bearing and the CV boot and I found out that they haven\'t done anything on the CV boot. So, I don\'t recommend this Autoclinic.Business is business. They have no right to use my car for their own private matter and at the end of the day I still need my car to be fixed again. :(("Dave responded:"Thanks Dayan, We did make a mistake on the job, which we hope we have put right, and your boyfriend was very pleasant and rational to deal with. We offered to deliver your Toyota back and continue the journey in our loan car which you had. (Jasmine kindly was going to drop it as she was going past your work at 5:15pm). We could not reach you on the number you gave us, so she had to continue on to her meeting, and by the time you contacted us unfortunately she had already entered the meeting and turned her phone off. Jasmine swapped cars back at your home the next morning at 6:30am. I do apologize that things didnt go to plan, but in life not everything does. I thought you were happy that everything had been sorted, but clearly you are not so I will make contact again and see what can be done. Kind Regards, Dave"Rating by: Dayan | Rating posted: 16th Aug, 2011 | Contact: David/Jasmine | Job date: Aug, 2011Dayan•16th Aug, 2011•More details, one reply…
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0% -
100%"
I was absolutely delighted with the fast, efficient and friendly sorting out of my trucks electrical problem and the auto electrician fixed another irritating problem without a word asked. Just because he could. Wonderful !!! Went the extra mile for a really seriously reasonable price."Rating by: Jane McEwan | Rating posted: 22nd Jun, 2011 | Contact: Dave Rouse | Job date: Jun, 2011Jane McEwan•22nd Jun, 2011•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Very trustworthy place to take your car for repair. I have used for several years and happy to recommend to others!"Rating by: Lucy | Rating posted: 21st Jun, 2011 | Contact: Dave Rouse | Job date: May, 2011Lucy•21st Jun, 2011•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"You can\'t beat the friendly helpful service!"Rating by: Angela | Rating posted: 14th Jun, 2011 | Contact: Dave Rouce | Job date: Mar, 2011Angela•14th Jun, 2011•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"As I\'m not a regular customer to Auto clinic I was stoked that they could fit me in for a last minute warrant of fitness - at the student price $25 it was not only a bargain but I was really happy with how fast the warrant took to get, was all completed in my lunch break. Not only was I certified with a warrant, the guys fixed me up with a sweet window screen car package and cleaned my car for me. Went above and beyond the level of expectation! Also staff were all friendly. Will definitely be… using Autoclinic again this month for my next warrant."Rating by: Kimmy | Rating posted: 30th Mar, 2011 | Contact: Dave Rouse | Job date: Oct, 2010Kimmy•30th Mar, 2011•More details…
Communication: 90% | Quality: 100% | Reliability: 100% | Value: 100% -
40%"Apologies in advance for the long essay...
After posting a job and receiving an offer to repair my car, a Toyota Cavalier which had stopped working recently and reading the good reviews on Auckland Auto Clinic on this site, I decided to take it to them.
After I had the car towed in, the initial diagnosis I was given was that it was potentially something to do with the spark plugs, totally different from the actual issue which was something to do with the fuel system. However, the car… magically fixed itself after the first day at the workshop, and they spent a week attempting to get the car to fault again. At the end of the week it seemed still okay, so I was given the option of either taking it home as is, replacing the fuel relay, or the fuel pump - I went with the relay option. They were nice enough to provide me with what they termed \"SmartCover\", which is the equivalent of a subsidised tow back to their workshop in case the fuel relay replacement wasn\'t going to fix the problem. I paid my invoice, and went on my way. (Interestingly, I was randomly charged me with a towing fee even though had the organised for the car towed to their premises via the AA myself. While they did credit my account after I notified them of the error, this isn\'t the sort of thing you expect to happen from any professional mechanic.)
"
Couple of days later, the car faulted in the exact same way again, so I had it towed back to them to get the fuel pump replaced. As last time the car was there it took a week before I got it back, I asked for a rental vehicle which they said they would be able to provide - however, they made the assumption that I could drive a manual car, which I can\'t, so I ended up with the only automatic they had on them at the time; an old dilapidated van which looked almost like it had been stolen, with no diesel in the tank and no rear view mirror. I did eventually get this swapped out with a normal automatic car when one was available, but again vehicles in such a bad state of disrepair shouldn\'t be offered as loan vehicles to customers.
So far, I\'ve only had calls from the workshop on a sporadic basis - I was told that the car would be ready around Tuesday, but I haven\'t had any calls from them this week. The price estimate for the fuel pump went from $2000 (for new genuine part) to $300 (second hand) to $1000 (aftermarket)... and mechanic on phone did not seem to understand that I didn\'t have a thousand dollars lying around and that I\'d need a few days to transfer some savings...
So now it\'s two weeks and an estimated $1500 later - overall, I\'m highly disappointed. I know fault diagnosis is hard with cars, but Auckland Auto Clinic have done little to improve the situation or my faith in them as a mechanic.
Pros: nice of them to provide free tow back to workshop as safety, there was one mechanic there (whose i dont remember) who explained the issues in a professional manner when i took the car back for the first time
Cons: sporadic communication, bad rental vehicle, does not seem as good value as it should be, randomly charged for towing for the first time
I don\'t think I\'ll be coming back with my car or anybody\'s car in the future. :(Rating by: Henry | Rating posted: 24th Aug, 2010 | Contact: Mishra | Job date: Aug, 2010Henry•24th Aug, 2010•More details…
Communication: 40% | Quality: 50% | Reliability: 30% | Value: 40% -
100%"What do you feel like on the evening after your car has just been broken into...Sent an email to Auckland Auto Clinic, got a reply soon after and had the car repaired next morning. Quote lower than insurance expected tells me it\'s a really fair price. I do remember few months ago they were rated as one of the best and cheapest in Sunday Herald. Excellent communication, they sorted insurance,parts, work done in a timely manner.
Highly recommended! Thank you Dave and Dylan!"Rating by: Brigitta | Rating posted: 11th Jun, 2010 | Contact: David Rouse | Job date: Jun, 2010Brigitta•11th Jun, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"Their receptionist is fantastic-very professional and helpful"Rating by: Bronwen | Rating posted: 28th Apr, 2010 | Contact: Lisa | Job date: Mar, 2010Bronwen•28th Apr, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90% -
15%"Told me my car is going to be fixed in an hour. It took 4! After 3.5h girl at reception asked me if i would like to take a loan car. Really useful offer after 3.5 wasted hours!"Dave responded:"After grilling the team, I learned that you were offered a loan vehicle right at the start. we mistakenly advised that the job is a 1 hour turnaround, subject to parts arriving. parts can be a nightmare as you can order something and have it arrive on time to find its incorrect and difficult to source while the customer waits. We should have reminded you about the loan car availability again at the 1 hour mark, however our receptionist (new) felt you already knew this was available from the start. The pricing was far better than you would get at most places, as the job was a loss for us, we discounted the labour down as this was an older vehicle. we had a mechanic off the tools for 1 hour searching wreckers for the second hand part as you wanted second hand instead of new. all this was uncharged. We have changed our policy to avoid second hand parts wherever possible now, and to inform customers of possible delays with part sourcing on older cars at the beginning of the job. We did our very best, given the task at hand, and many other workshops would wash their hands of this type of work. I hope after I visited you to explain the situation, that you can understand you were looked after very well, except for us not reminding you sooner than the 3 hour point, about the loan car we offered you when we started the job."Dave responded:"I apologise, I will be speaking to the mechanic diagnosing & repairing, the service manager who discussed with you options / timing, and also our office lady about a) why the time taken was wrongly estimated & b) why you were not offered a loan car as soon as the mechanic realised it was going to take longer to repair. I will talk it over with you prior to consulting staff. Thanks for advising me of this issue. "Rating by: Dmitry | Rating posted: 7th Apr, 2010 | Contact: No Idea | Job date: Apr, 2010Dmitry•7th Apr, 2010•More details, 2 replies…
Communication: 0% | Quality: 50% | Reliability: 0% | Value: 10% -
100%"Have been going to Auto Clinic for over 3 years now. These BMW certainly does need a bit more attention around a certainly age or mileage, unfortunately have been a regular with two of these cars.
Both Dave & Anton have always done a great job and takes time out to explain the problem and answer my endless question no matter how busy they are (not because I don't trust them but I'm taking a free lesson on how car works).
These days the workshop is very efficient and a parking is… always available, and I've seen other changes too. It just goes to show that they are always looking at improving themselves.
"
It's the knowledge they have and the feedback I get when picking up the car that makes me go back.Rating by: Tony | Rating posted: 26th Mar, 2010 | Contact: Anton & Dave | Job date: Mar, 2010Tony•26th Mar, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Thanks for the loan car at short notice, saved my bacon, Top service! Whats more, it was a nice clean loan car. Everything was done quickly and cost effectively, and I have complete confidence in these guys. Thanks."Rating by: Dan | Rating posted: 24th Mar, 2010 | Contact: Dave | Job date: Jan, 2010Dan•24th Mar, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"These guys rescued me after I spun out in my ute, bending a few things and creating a bit of carnage. I thought the car was a write off, but the guys at Autoclinic managed to source second hand parts (diff etc) and keep the bill under 2k- and I was able to have my ute back on the road within a few days. I even had a loan car to use in the meanwhile. I priced up the parts myself and Autoclinic got me a better deal within 10 minutes, and just totally looked after me. Highly recommended to all. "Rating by: Craig Griffin | Rating posted: 17th Mar, 2010 | Contact: Anton | Job date: Mar, 2010Craig Griffin•17th Mar, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
30%"Had my car booked in for 9am to get a part replaced, Was then told to come back after 10 after wasting the morning getting there, only to wait til 1.30 pm for the part to FINALLY be replaced so i could go home! Very dissapointing service. Will not be going back in the future."Dave responded:"Hi there, I am sorry about the mixup as the parts which should have arrived that morning had not. I was away for the morning expecting everything to have worked like clockwork. It is my own personal fault and not the companies that your part was not there as expected. When you arrived we took the sample off & sent our parts courier out to pick it up urgently. I would request that the feedback be about me personally not the company please, or even better if you would give me the opportunity to make this up to you I would happily do so. Kind Regards, Dave"Rating by: Leisha | Rating posted: 7th Sep, 2008 | Contact: David | Job date: Sep, 2008Leisha•7th Sep, 2008•More details, one reply…
Communication: 20% | Quality: 20% | Reliability: 0% | Value: 80% -
95%"I would like to reassure other customers potential or existing that David from Autoclinic did provide us with an adequate avenue for redress of the problem we had with the van.And was courteous enough to offer his time and consideration to the problem,which payed off as we came to a positive outcome for both parties involved.We are grateful to autoclinic that they still treated us with respect and patience.I would reccomend Autoclinic as they have restored my faith in them.Also David at… autoclinic is very knowledgeble and a great communicator.
In no way should my previous comment have any bearing on potential customers decision to use their service."Rating by: Lara | Rating posted: 9th Jun, 2008 | Contact: David | Job date: May, 2008Lara•9th Jun, 2008•More details…
Communication: 100% | Quality: 80% | Reliability: 100% | Value: 100% -
100%"Great service and very fair price. I trust them with my car, for services, repairs, WOFs and tyres."Rating by: Rodger | Rating posted: 23rd Jan, 2008 | Contact: Dave | Job date: Nov, 2007Rodger•23rd Jan, 2008•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"They are always available when you want them, And nothing ever seems too much trouble to help us out.
Great team and very trustworthy."Rating by: William & Suzanne | Rating posted: 23rd Jan, 2008 | Contact: David Rouse | Job date: Jan, 2008William & Suzanne•23rd Jan, 2008•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Auckland Auto Clinic performed a diesel service on one of our work vehicles, the service was finished earlier than I expected & was a very reasonable price. Thnaks Lori & Dave, I will certainly recommend you to other business's."Rating by: Terry | Rating posted: 23rd Jan, 2008 | Contact: Lori | Job date: Oct, 2007Terry•23rd Jan, 2008•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"AMAZING! This is how every business should be run, I was blown away. I had a whole in my oil sump and my car had to be towed from my house. They came over within an hour of my phone call and towed my car WHILE dropping off the courtesy car. Within two days my car is ready and they even delivered it back to me. All this at an extremely fair price (where most others I know would have gone for the expensive repair option). I cannot recommend them highly enough and will be using them from now on. "Rating by: Tom Coppersmith | Rating posted: 30th Oct, 2007 | Contact: Dave | Job date: Oct, 2007Tom Coppersmith•30th Oct, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
98%"Best auto servicing company I've ever used. Will be back."Rating by: Robert | Rating posted: 27th Jun, 2007 | Contact: Dave | Job date: Jun, 2007Robert•27th Jun, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 100% -
100%"Great, honest service and at a reasonable price. I'll be back!"Rating by: Scott | Rating posted: 25th May, 2007 | Contact: Dave Rouse | Job date: May, 2007Scott•25th May, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"I've been taking my vehicle to the Auckland Auto Clinic for regular servicing, W.O.F.s and a major repair and the services provided are outstanding and very well priced. I cannot speak highly enough of the the Auto Clinic!"Rating by: Morrison Electrical | Rating posted: 24th May, 2007 | Contact: Dave Rouse | Job date: Mar, 2007Morrison Electrical•24th May, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"David and his team provide a professional service. They are well informed and have a fantastic range of services available."Rating by: Kim | Rating posted: 24th May, 2007 | Contact: David Rouse | Job date: May, 2007Kim•24th May, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Always go the extra mile for us. He listens to our needs all the time. We have 3 cars serviced by David and his team and not one single service was disappointing! Auckland Auto Clinic is fantastic, realiable and reasonably priced auto shop."Rating by: Wilis | Rating posted: 24th May, 2007 | Contact: David | Job date: May, 2007Wilis•24th May, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
100%"Turned up unannounced and they did the job on the spot. Great service"Rating by: Richard | Rating posted: 24th May, 2007 | Contact: Lori Guest | Job date: Apr, 2007Richard•24th May, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100% -
94%(no comment)Rating by: Courtney | Rating posted: 9th Feb, 2007 | Contact: David | Job date: Aug, 2006Courtney•9th Feb, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 75% | Value: 100% -
100%"I am a mechanic, lost hand 2 years ago & now work for insurance company, they didn't know that I knew my way round an engine and I didnt tell them, but I was so impressed with what they did, how they did it, and the price they charged compared with various places I have worked at, that I've sent my whole family to them. They are a real model to how workshops should treat people & their workmanship was second to none."Rating by: Dave | Rating posted: 29th Sep, 2006 | Contact: Lorry | Job date: Sep, 2006Dave•29th Sep, 2006•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Unauthenticated ratings (10)
- 100%"Fast friendly service. Kept in contact during work done and gave options for work. Very pleased with Auckland Auto Clinic overall."Rating by: David | Rating posted: 16th Jun, 2011 | Contact: David Rouse | Job date: Jun, 2011David, 16th Jun, 2011•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating - 100%"Great service, reasonable and clear about the costs of the work, car returned clean and tidy. "Rating by: Michael | Rating posted: 16th Jun, 2011 | Contact: Dave | Job date: Feb, 2011Michael, 16th Jun, 2011•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating - 100%"Great honest people to trade with."Rating by: John | Rating posted: 15th Jun, 2011 | Contact: Dave Rouse | Job date: May, 2011John, 15th Jun, 2011•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating - 83%"Very, fast, helpful and honest"Rating by: Sarjit | Rating posted: 14th Jun, 2011 | Contact: Dave Rouse | Job date: Jun, 2011Sarjit, 14th Jun, 2011•More details…
Communication: 80% | Quality: 80% | Reliability: 80% | Value: 90%
This rating has not been authenticated so it doesn't count towards the overall rating - 100%"Just had a wonderful experience - they rescued me after I brought a Landrover Freelander from the auctions, only to discover several faults. The team at Autoclinic with all their diagnostics were able to quickly pin-point the fault, and solve the issues quickly, at a very reasonable cost compared with other quotes I received. I'm now very happy with my car!"Rating by: Len | Rating posted: 15th Mar, 2010 | Contact: Dylan | Job date: Mar, 2010Len, 15th Mar, 2010•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating - 100%"Used several times and has always been a no hassle job. Have recommended to serveral people and everyone has said the same thing."Rating by: Raewyn | Rating posted: 11th Jun, 2007 | Contact: Dave Rouse | Job date: May, 2007Raewyn, 11th Jun, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating - 100%"Dave and the team are simply excellence. Always spot on work, advise and discuss fully, find the best solutions at the best price, and always go the extra mile. You couldn't ask more!"Rating by: Marian | Rating posted: 26th May, 2007 | Contact: Dave | Job date: May, 2007Marian, 26th May, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating - 100%"Best I've used A++ and a great guy as well!"Rating by: David | Rating posted: 24th May, 2007 | Contact: Dave Rouse | Job date: May, 2007David, 24th May, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating - 88%"Hqave done a great job getting my car back on the road, and provided a courtesy car while mine was off the road"Rating by: Abel | Rating posted: 24th May, 2007 | Contact: Dave | Job date: May, 2007Abel, 24th May, 2007•More details…
Communication: 75% | Quality: 100% | Reliability: 75% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating - 100%"Our company has now used Auto Clinic to service and maintain our 5 trade vehicles for more than 4 years. On changing to Auto Clinic, our vehicle expenses dropped significantly. We find the team at Auto Clinic responsive, reliable and competent and would recommend them to anyone requiring excellent service at a very competitive price."Rating by: Dave | Rating posted: 23rd May, 2007 | Contact: David | Job date: May, 2007Dave, 23rd May, 2007•More details…
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
This rating has not been authenticated so it doesn't count towards the overall rating
Primary contact
Pacha Aghagul
Phone number
096221265
Phone number (alternative)
02102919049
Website
WWW.AUTOCLINIC.CO.NZ
Availability
This week/ASAP
Physical address
291 Church Street,
Onehunga,
1061
Postal address
291 Church Street,
Onehunga,
1061
About us
Come to Autoclinic, where we will treat you the way we would like to be treated - with honesty, top quality, top value, and top service.
We provide complimentary courtesy cars and can also offer free pick up and delivery by arrangement.
Our European service manager Adrian is a highly qualified mechanic with over 20 years experience in repairing and servicing European vehicle brands such as Audi, Jaguar, Land Rover, Volkswagon and Volvo, having worked at prestigious dealerships Continental Cars and Archibald and Shorters.
If you need a quote on any type of repair work, cambelt replacement, brake pads or even a full engine replacement give us a call on 09 622 1265 or email: [email protected] for a very competitive quotation.
What we do
FULL SERVICING - MOST MAKES & MODELS. Phone us to enquire if we have a specialist for your vehicle.
Some of our A Grade mechanics include: European Specialist, Japanese specialist, Diesel specialist, Automatic Transmission servicing Specialist, Auto Electrical specialists, and a Tyre specialist (tyres & wheel fitting /balancing available)
Categories we service
WOF & Services, Vehicle and automotive servicing, repairs and mechanics, Tyres and Installation, Transmission and Gearbox Repair Shops, Towbar Installation, Miscellaneous, Exhausts, Automotive Brake Repair, Automotive Air Conditioning Repair, Auto Electrical
Areas we service
Waitakere City and Suburbs, St Heliers, Penrose, Parnell, Otahuhu, Onehunga, One Tree Hill, North Shore City and Suburbs, Newmarket, Mt Wellington, Manukau central, Mangere Bridge, Mangere, Hillsborough (Taranaki), Greenlane, Grafton, Auckland City and Suburbs
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%