Auckland Roofcraft

Ratings

85%

"Quote was given and work completed as pee my tight timeline fantastic. Thanks"
Rating by: Teresa | Rating posted: 29th Nov, 2018 | Contact: Dwyane and Nigel | Job date: Nov, 2018
Communication: 100% | Quality: 80% | Reliability: 80% | Value: 80%
Teresa•29th Nov, 2018•More details…
100%

"Thanks so much. The original botched mess has been fixed beautifully. I wish I came to you guys in the first place.
You even worked around my time schedule, and not the other way round. I will definitely recommend Auckland Roofcraft in the future."
Rating by: Jeni | Rating posted: 15th Nov, 2018 | Contact: Various | Job date: Nov, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Jeni•15th Nov, 2018•More details…
100%

"Auckland Roofcraft provided great service and Christian and the team have been nothing but professional, and I would not hesitate to use them again."
Rating by: Andrew | Rating posted: 14th Nov, 2018 | Contact: Andrew Picken | Job date: Nov, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Andrew•14th Nov, 2018•More details…
73%

"Outstanding work and professional and thorough job completed by hardworking staff who knew their field and finished quickly and tidily without fuss.
Minor concerns over waiting time to start; pricing and cherry picker left on site with unhelpful Hirepool (Mt Wellington) Manager to have it removed - due to unexpected car parking problems from neighbours.
Very satisfied with the job which has removed a serious health problem in bedroom of grandchildren."
Rating by: Peter | Rating posted: 12th Oct, 2018 | Contact: Christian | Job date: Oct, 2018
Communication: 80% | Quality: 100% | Reliability: 70% | Value: 40%
Peter•12th Oct, 2018•More details…
98%

"We have used Roofcraft for many years and have always had satisfaction - often beyond expectation. The guys are great - friendly, skillful and enthusiastic. The 'gals' in the office are on the ball as well! Overall a helpful company that can empathise with the customer's situation and respond appropriately."
Rating by: David | Rating posted: 21st Sep, 2018 | Contact: Chris | Job date: Sep, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
David•21st Sep, 2018•More details…
100%

"In June 2018 Auckland Roofcraft installed a new roof on three Units for us in Pakuranga. The roof was installed without any hassles and the Tenants were not greatly disturbed.
The old iron was removed and the site left clean and tidy.
All the rain we have had lately, has been a good test for the new roof, with no leaks reported.
A week after the roof replacement, the tenants were experiencing some condensation dripping from the bathroom skylights. As soon as I contacted Nigel about… this, he immediately set about investing the problem and kept me informed as to his progress. The severe winter with extremely low temperatures and the installation of roof insulation, the most likely cause of the condensation. This is now not as severe as initially experienced. I would like to thank Nigel and Bill for their personal and immediate response to this problem and the overall good service that we have received from all the staff at Auckland Roofcraft."
Rating by: Bill | Rating posted: 26th Jul, 2018 | Contact: Bill Anderson and Nigel Felton. | Job date: Jun, 2018
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Bill•26th Jul, 2018•More details…
30%

"Roof was leaking. Paid for a complete reroofing. Roof continues to leak. They are now not responding to emails.
Have been trying to contact them about getting this fixed and have discovered they are averse to replying. Emails get sent without reply, calls don't resolve anything.
Even during the roofing the contact wasn't good. Dates were thrown around with abandon, equipment was left all over and roofing rubbish left in a recycling bin. They never contacted me to tell me the job was… finished or to explain what they'd done - just sent a final invoice at random."
Rating by: Joseph | Rating posted: 2nd Jul, 2018 | Contact: Cherie Bray | Job date: Apr, 2018
Communication: 10% | Quality: 10% | Reliability: 50% | Value: 50%
Joseph•2nd Jul, 2018•More details…
70%

"To be honest a mixed bag with this company. We were quoted for a re roof house and carport, and to replace guttering and to remove our chimney to the roofline, communication was great fast and efficient. Until they started work, it seemed to take a while to be finished which we followed up on several times. I know we had some horrible weather during this period but even on some great days no work had seemed to be done and we were left with a half finished roof during some of the Feb/March… storms. Even our neighbor commented on the time it took to be completed. The tradies also left a bucket and containers of nails on our roof over a weekend which were blown off in the the wind hitting one of our cars. Overall the final job of the roof was done to a good standard. But We did have to get some issues with the guttering fixed/redone properly."
Rating by: Craig | Rating posted: 24th Mar, 2018 | Contact: Cherie | Job date: Feb, 2018
Communication: 80% | Quality: 80% | Reliability: 30% | Value: 90%
Craig•24th Mar, 2018•More details…
100%

"Very happy with Auckland Roofcraft. Everyone was easy to deal with, patiently explained what was involved, and went beyond their call of duty to accommodate our particular house schedule and timeframe. Work was completed faster than I expected, the onsite crew were a well organised machine, extremely polite and they left the property literally spotless. I will definitely use Auckland Roofcraft again, should my next home be needing a new roof. "
Rating by: Di | Rating posted: 1st Nov, 2017 | Contact: Jared and Mark | Job date: Aug, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Di•1st Nov, 2017•More details…
85%

"Great job under challenging weather conditions."
Rating by: Mike Taylor | Rating posted: 23rd Sep, 2017 | Contact: Receptionist | Job date: Sep, 2017
Communication: 70% | Quality: 100% | Reliability: 90% | Value: 80%
Mike Taylor•23rd Sep, 2017•More details…
100%

"My experience with Auckland Roofcraft has been excellent. I think that they are an extremely professional and customer-orientated firm and I wouldn't hesitate to use them again (in fact, I've already got them booked in for another job on my home). I really enjoyed meeting Mark, who came around to assess the repair work needed and who thoroughly discussed with me the options. He was polite, friendly, and reassuring. His work team then did an excellent job in fixing my roof. And the office staff… have been great also - they were friendly and kept me informed at all times about when the work team would arrive to do the work."
Rating by: Norman | Rating posted: 11th Sep, 2017 | Contact: Mark Videtta | Job date: Sep, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Norman •11th Sep, 2017•More details…
100%

"Auckland roofcraft did a great job doing a repair on our very difficult roof. The work quality was fantastic and the boys cleaned up after which was great. The staff where great to deal with keeping us informed with the progress and squeezing our job in a very busy week. "
Rating by: Sam Walsh | Rating posted: 28th Jun, 2017 | Contact: Cherie | Job date: May, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sam Walsh•28th Jun, 2017•More details…
98%

"Auckland Roofcraft provided a neat and simple solution to a problem I had with my roof. They were punctual, courteous, efficient, and professional and the price paid was fair.
I have used this company for many years and they have provided solutions to a wide range of roofing problems and I highly recommend them.
"
Rating by: Gillian | Rating posted: 3rd Jun, 2017 | Contact: Auckland Roofcraft Ltd | Job date: Jun, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Gillian•3rd Jun, 2017•More details…
98%

"Auckland Roofcraft were very prompt at fixing a roof leak when they were extremely busy during unprecedented stormy weather in Auckland. They were friendly and professional. I would definitely use them again for any other roof repairs."
Rating by: Andrea | Rating posted: 24th Apr, 2017 | Contact: Mark | Job date: Apr, 2017
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Andrea•24th Apr, 2017•More details…
93%

"The roofers who came to carry out the work at our property were really lovely guys. They communicated extremely well on timings, process and what was required and were incredibly respectful of our property and our timetable. My Wife works at home and they were incredibly considerate and polite to her while carrying out the work.
A very positive experience with some nice guys who knew what they were doing."
Rating by: Damon | Rating posted: 7th Apr, 2017 | Contact: Bill Anderson | Job date: Apr, 2017
Communication: 90% | Quality: 100% | Reliability: 90% | Value: 90%
Damon•7th Apr, 2017•More details…
93%

"Very knowledgeable and efficient. I will be happy to use Auckland Roofcraft for future work. "
Rating by: Tony | Rating posted: 21st Dec, 2016 | Contact: Mark Videtta | Job date: Dec, 2016
Communication: 80% | Quality: 100% | Reliability: 90% | Value: 100%
Tony•21st Dec, 2016•More details…
88%

"We were happy with the speed of response to our initial enquiry and how quickly they arranged for a site visit and a quote. We had a long-ish wait to start the work due to the weather (typical Auckland!) but the team stayed in touch and as soon as the weather broke they were into it! I loved that they got on with things with no need to interrupt our work day. There was an issue with an overnight leak but they fixed this quickly and repaired the damage. Overall, a great job, priced well and… executed to a high standard."
Rating by: Trudi | Rating posted: 9th Nov, 2016 | Contact: Christian | Job date: Nov, 2016
Communication: 70% | Quality: 90% | Reliability: 100% | Value: 90%
Trudi•9th Nov, 2016•More details…
100%

"fantastic job repairing a ongoing leaky roof , very professional, very quick, absolute job satisfaction ."
Rating by: vic | Rating posted: 3rd Oct, 2016 | Contact: vic hodgson | Job date: Oct, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
vic•3rd Oct, 2016•More details…
98%

"I would like to say that Christian has done a fab job, he is very conscientious young man and was a pleasure to have on the job!"
Rating by: Karrina | Rating posted: 7th Sep, 2016 | Contact: Christian | Job date: Sep, 2016
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 100%
Karrina•7th Sep, 2016•More details…
95%

"With Winter proving I needed a new roof I contacted a number of options and got immediate response from Roofcraft. Their team were on-site soon after and the job underway. They had a lot of little unforseen bits and pieces which comes with re-roofing an old cottage, but have done an excellent job. If only the rest of the house looked as good as the roof. A nice bunch of guys on the job, and did well tidying up everything before they left. Thanks for a job well done."
Rating by: Gary | Rating posted: 2nd Sep, 2016 | Contact: Auckland Roofcraft | Job date: Sep, 2016
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 90%
Gary•2nd Sep, 2016•More details…
100%

"Auckland Roofcraft installed flashing where leaks were occuring at my house. Did good work, really quick response from when I called.Roofer himself was great to deal with, could even see where he did extra work around the roof. Recommend to others. "
Rating by: Reuben | Rating posted: 26th Apr, 2016 | Contact: Cherie | Job date: Apr, 2016
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Reuben•26th Apr, 2016•More details…
100%

"It was Thursday night 2 weeks before Christmas and the neighbour had come to tell us they could see a hole in our roof. One of the tiles had broken and had fallen out of place. I called around various roof places for an emergency repair. Although after hours Cherie phoned back to arrange an appointment for the next morning. With the threat of rain we were anxious to get the roof repaired. Christian turned up on time and was a polite young man. He temporarily patched the roof and informed me he… would be back with a new tile to complete the job. He will certainly do well in life as just has a can do attitude and follows through on what he says. A big thank you to Roof Craft as later that day it rained and saved me the stress of dealing with a leaky roof. I would highly recommend their services and whenever I need anything done on my roof, I know who to call."
Rating by: Chris | Rating posted: 23rd Dec, 2015 | Contact: Christian | Job date: Dec, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Chris•23rd Dec, 2015•More details…
100%

"100% happy with Roofcraft and highly recommend this company to any one out there looking for a reliable trustworthy roofing company.
I contacted them for a quote and they did so in a few days while others i contacted stuffed me around. When i accepted the quote from them they were around within in a week to do the job and they did an excellent job..
The staff at Roofcraft were excellent from the staff at the office to the roofing contractors. I was in sales for over 30 years so i know great… customer services when i see it.

Thanks Roofcraft..

Anthony Sengers"
Rating by: Anthony | Rating posted: 20th Nov, 2015 | Contact: Anthony Sengers | Job date: Nov, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Anthony•20th Nov, 2015•More details…
85%

"The team came, removed the chimney and replaced the roof in a very professional manner so a job well done. The quote was clear and the process was smooth."
Rating by: Lee Chii | Rating posted: 10th Nov, 2015 | Contact: Cherie | Job date: Nov, 2015
Communication: 80% | Quality: 90% | Reliability: 90% | Value: 80%
Lee Chii•10th Nov, 2015•More details…
98%

"Mark and his team did two jobs for us. Mark came to discuss the work beforehand and during the jobs to explain each step. He was very patient with our questions, last minute changes of mind and email queries. His team of scaffies, painter and butynol technicians were efficient, courteous and tidied up after the job. Cherie kept me up to date with progress. The scaffies did an impressive job considering they had to work around my precious plants. Kingi, the painter, was great at explaining his… painting technique and showed pride in his work. Importantly, job safety was a top priority.

The cost was reasonable and I was happy to pay for the good quality work. I would be very happy to use Auckland Roofcraft again for future projects. Thanks Team."
Rating by: Ellen | Rating posted: 20th Oct, 2015 | Contact: Mark Videtta | Job date: Oct, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Ellen•20th Oct, 2015•More details…
80%

"Overall a good job and Mark was very insightful and extremely helpful with his advice.
It was however a rather expensive exercise in total so, when I had been told the coloursteel would overlap the fascia on the carport, I was disappointed to see that did not happen; hence these ends look rather shabby and desperately need painting. I had asked for the fascia under the gutterings to be painted while the gutters were off and this was done very well, at no extra charge. I just thought,… considering the overall cost, the carport wold have been treated the same; we are, after all, only talking about 2 or 3 short metres about 8 centimetres wide."
Mark responded:
"Hi Dennis, Apologies for this . We were totally unaware that you were unhappy with any aspect of the job. If you would like us to come back and have a look at your concerns, we would be happy to do this. Just contact the office. "
Rating by: Dennis | Rating posted: 25th Sep, 2015 | Contact: Mark | Job date: Sep, 2015
Communication: 90% | Quality: 80% | Reliability: 100% | Value: 50%
Dennis•25th Sep, 2015•More details, one reply…
100%

"You guys rock!! One phone call to your office in the morning (with me being very distressed as my roof was leaking into my bedroom), you had a man out to me by early afternoon, repair done, and no more roof leak, a very reasonably priced invoice followed shortly after - could not have asked for a better service from all of the friendly and efficient staff I encountered. "
Rating by: Morgan Terri | Rating posted: 18th Sep, 2015 | Contact: Morgan Terri | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Morgan Terri•18th Sep, 2015•More details…
100%

"All thanks go to Mark and his team! It is a pleasure having them on site and they really help us whenever we have leak problems! Mark always gives us the invaluable advice and guidance and all the guys are kind, efficient and fast. Thank you so much! "
Rating by: Linda | Rating posted: 9th Sep, 2015 | Contact: Vista Linda Ltd | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Linda•9th Sep, 2015•More details…
100%

"from my first contact with a lovely British woman over the phone to the swift quotation from a very polite salesman, both of whom were very willing to answer any questions or concerns. Very happy with their business, strongly recommended."
Rating by: Anthony | Rating posted: 8th Sep, 2015 | Contact: Mark | Job date: Jul, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Anthony•8th Sep, 2015•More details…
100%

" Prompt emergency service when roof was leaking. Professional and friendly service. Helpful and on time. Good advice. Have used for various jobs over last 10 years and will continue to use."
Rating by: Pip | Rating posted: 5th Sep, 2015 | Contact: Mark | Job date: Aug, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Pip•5th Sep, 2015•More details…
98%

"We manage a number of body corporate complexes and have found Auckland Roofcraft reliable and effective"
Rating by: Garry | Rating posted: 5th Sep, 2015 | Contact: Auckland Roofcraft | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 90%
Garry•5th Sep, 2015•More details…
100%

"Auckland Roofcraft did one large commercial job for us in Khyber Pass, earlier in the year. From that job we used them in July August for a $200K major factory reroof with the planning of work so that most was done over the weekend so as not to disrupt production. They removed just over 12 tones of steel and left the sight clean and safe.
We were impressed and then had two additional smaller but more complex reroof areas redone during August. Again site was not compromised and left clean and… tidy, slightly over schedule but given the extensive and heavy rain it could have been well over schedule, they aren't afraid of hard work or too much rain. The 5th job just complete was large residential block 5 stories up in a very difficult access zone on Khyber Pass, again on time during a period of very adverse weather conditions. Nothing is too much of a problem from Mark or the admin ladies and the can do attitude flows on to the hands on lads on the roof. I guess five jobs this year and in excess of $600K of value speaks for itself."
Jane responded:
" Thanks, Bill. Always a pleasure to work for such loyal customers. "
Rating by: Bill | Rating posted: 3rd Sep, 2015 | Contact: Bill Matheson | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Bill •3rd Sep, 2015•More details, one reply…
95%

"I am very happy with Auckland Roofcraft. They did a good job and finished it on time. They explained the work to be done to me before proceeding. They kept me updated at all times. Very nice to work with. Very professional."
Mark responded:
"Thanks John. Appreciate your comments and Mario will definitely come and catch up with you."
Rating by: John | Rating posted: 3rd Sep, 2015 | Contact: Mario and Jane Videtta | Job date: Aug, 2015
Communication: 100% | Quality: 90% | Reliability: 100% | Value: 90%
John•3rd Sep, 2015•More details, one reply…
100%

"We are a Property Management Company and I have used this company on a number of occasions and found then quick to respond to work orders. Clear in their invoicing and even sent photos of the roof! I have had great service from this company and will continue to use them. They even went to one property that had a leak in the ceiling - discovered a plumber was needed and didn't even charge for the call out. I will continue to use this company."
Jane responded:
"Thanks Annie, we look forward to continuing to work with you in the future."
Rating by: Annie | Rating posted: 3rd Sep, 2015 | Contact: Annie | Job date: Sep, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Annie•3rd Sep, 2015•More details, one reply…
25%

"Where do I start! Some repairs and a request to check our roof tiles. Long story short, damage has been done when they came to repair the roof and denied doing it. A big argument with their manager on our property resulted in us asking him to leave. Now we have had to go back to our insurance company to repair the shoddy workmanship. DONT USE THESE PEOPLE"
Mark responded:
"I think this customer has forgotten the speedy emergency response he got in the middle of the worst storm of the year. We did emergency work, we quoted for other work required, we have dealt with his insurance company with regards to the storm damage (and they have paid us in full) but curiously have not heard from the insurance company since, with regards to this alleged damage. "
Rating by: PAul | Rating posted: 25th Aug, 2015 | Contact: Mark | Job date: Aug, 2015
Communication: 50% | Quality: 0% | Reliability: 50% | Value: 0%
PAul•25th Aug, 2015•More details, one reply…
98%

"When the place was leaking we looked at various companies but when we talked to Bill he gave us adequate information which helped us to make a decision to reroof our house. We explained to Bill that we didn't have enough money to reroof the place because we had just bought the house but he understood our situation and gave us a good deal and different methods of payment. He then send this awesome team of three with Jason being the team leader and they did a very good job. At the end of the day… everything was left tidy and they were working well together as a team. Its now a month after the reroofing and its been raining but there haven't been any leaks or problems with our new roof. It was really good to talk to anyone from Roofcraft including Cherie who was giving us all the information we needed regarding our job."
Rating by: Sekai | Rating posted: 18th Jun, 2015 | Contact: Bill | Job date: May, 2015
Communication: 100% | Quality: 90% | Reliability: 100% | Value: 100%
Sekai•18th Jun, 2015•More details…
100%

"Auckland Roofcraft recently re-roofed our home, my husband and I were very impressed with the total experience from the initial quotation process with Mark & Bill, right thru to the professional team that done the work, they were friendly and very polite guys, the scaffolding people were also a pleasure to deal with.
Thank you Auckland Roofcraft for a job well done at a competitive price, we will definitely recommend you to our family and friends."
Rating by: Sue | Rating posted: 16th Feb, 2015 | Contact: Bill/Mark | Job date: Jan, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Sue•16th Feb, 2015•More details…
100%

"I have used Auckland Roofcraft on many occasions for my rental properties,
they are quick to respond whenever I call, normally sending someone out to
repair my leak the same day, which I consider excellent service. They have
always been professional & friendly. T heir charges are value for money in
comparison of other firms I have used in the past for the same service
"
Mark responded:
"Thanks Mohamed - we look forward to continuing to work with you in the future. "
Rating by: Mohamed | Rating posted: 16th Feb, 2015 | Contact: Mark | Job date: Jan, 2015
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
Mohamed •16th Feb, 2015•More details, one reply…
98%

"I initially used Auckland Roofcraft to fix the leaky concrete tile roof of my rental property. Mark gave me a competitive quote, I didn't even bother asking for quotes from other companies as I received the cost breakdown which helped me to make a quick decision to use them. There was a bit of delay but was within reasonable wait as I was aware of how busy they were. They fixed the leaks, put 2 sealer coats and the humidity in the house gradually disappeared, I ended up getting them to do more… work by having them replaced the dodgy flat iron roof with butynol membrane. Then I had no hesitance to use them again to fix my residential leaky gutter which had a tricky problem as it was previously fixed by a guy who I got from Nocowboy website, he had glorious feedback but turned out to be a complete incompetent cowboy whose skills were no better than my DIY skills!! Mark and Boogie came to the rescue, they initially thought it was loose-nail syndrome problem, had the roof nails replaced but I had to ask them to come back to refix the leaks, they did come back to replace the flashing and other additional works, all done at no cost! I was absolutely thrilled and very grateful!! Many thanks also to Cherie who was responsive, kept me updated and did wonderful follow-ups. I definitely will use them again and fully recommend them to everyone. I must admit I was worried initially using Auckland Roofcraft after I found their low rating on nocowboy, but darn we certainly can not trust all those glorious feedbacks completely, I used two tradesmen from nocowboy, one was absolutely horrendous, the other was very average. Suggest you find out how busy their business is and how long they have been in the business for. If they are really busy and have been in the business for a long period, means they would be pretty good! Cheers - Andre, Northcote"
Mark responded:
"Thanks Andre - we too find this website quite frustrating as 99% of our customers are happy with our service, use us repeatedly and do not have the time to go posting reviews. It is generally the negative people who love to complain that have time to go on these things and delight in destructive behavior! Thank goodness most of our customers are discerning people such as yourself! "
Rating by: Andre | Rating posted: 8th Nov, 2014 | Contact: Mark | Job date: Sep, 2014
Communication: 100% | Quality: 100% | Reliability: 90% | Value: 100%
Andre•8th Nov, 2014•More details, one reply…
0%

"Mar 2014 is the latest in a long horror story of contact with this company. Job initially done 4 years ago, over first 2 years, had to be redone another three times, and was still never right. After agreeing to massive remedial work including removing overspray on windows and dormer window cladding 2 years ago and then never doing it, on Thur 6th March Mark turned up unannounced and uninvited. Belligerent, antagonistic and rude, he refused to carry out the work already agreed, and said they… would come up with a new list. At one point he asked me to leave - on my own property. When I disagreed he had a tantrum and stormed away. Now I have this email from him...

AVOID THESE GUYS AT ALL COSTS!

Dear Stefan,

On the one and only meeting that I have had with you, I found you extremely rude and confrontational. The reason Thomas and myself left the site before having completed our examination was because I felt totally threatened. I would have thought when it comes to customer service ( and you certainly make yourself out to be an expert on this judging from the rude email) that the service you have had from this company, you would considered somewhere between exceptionally good and absolutely brilliant. Let's take into consideration the facts.

One of Simon's team originally completed a $5,000.00 recoating procedure in 2009. We heard nothing from you until October 2011, at which point I sent my top man who stated the concrete in the tile was in poor condition especially on the toes of the bottom 5-6 rows of tiles. Initially Albert asked for 2 days to complete residual work, eventually once the residual work was completed he had spent much more time than this, doing a lot more than just the toes, and over an additional $5,000.00 of labour and $1,000.00 of materials.

In February 2012 we received your email complaining that the roof did not look good in bright sunshine - doubtless due to the considerable amount of residual work with brand new paint on it, against the original work where the paint had weathered. I initially had asked Albert to take another look, he refused on the grounds that he had constantly felt threatened by you (after questioning him I initially put this down to cultural differences; Albert is an extremely polite Chinese gentleman and does not respond well to confrontational attitudes and threatening behavior)

In April 2012 I sent Thomas to the site. His assessment was that the best way to even out the coating was to apply to the total roof area a pigmented sealer coat of paint. Again the work involved moss treating, water blasting and coating the total roof with the sealer ( just under $5,000.00 worth of work) which he completed.

In July 2012 I sent Robert (the tradesperson you mention in your email 15th July 2012) his assessment was the sealer coat had worked out extremely well in evening out the coat, but there was still small areas, especially on the toes where the paint (in spite of everything) had still not adhered - only on the toes and only small areas. Robert was given the go ahead for this additional work, and to address your concerns if they were reasonable, it was to be $1,500.00 worth of work. In practice after meeting you he walked off the job after doing a nominal amount of work $400.00 worth, he stated everything that Albert had already stated concerning you, and further stated that you were being totally unreasonable.

At this point I am not prepared to visit the site to complete the assessment with you there because I do not wish to put myself in harm's way, I further am not prepared for any of my men in the future to work on this property while you are there, if you allow me to finish my assessment I will then offer you a final amount of work that I consider reasonable.

If you cannot bring yourself to agree to this then I shall have nothing more to do with you, our maximum liability according to the contract you agreed to and further the warranty agreement that you received is the cost of the original job, at this point I am well past any liability, the contract also makes provision for me should I choose to sue for the amount of money that I have spent over the liability amount and also a proportion of the original $5000.00 because the warranty that you have is a pro rata warranty, not a full. Further you have never maintained this roof and at this point it is covered in moss mould and lichen which will make it very slippery when wet, but more importantly the roots are striping the surface coating of the tile, and some moss and lichen roots in places are totally through the paint work, there are whole areas of this roof that would require no additional work if it wasn't for these infestations which are not covered by any warranty.

This was first brought to my attention by Simon after his visit with you, his residual list included the repairs to the moss/mould infested areas, the cost was to be $1,200 which I agreed to, there was nothing in his list, that included a list given to him by you, if you have something in writing from him, show me and I would take it into consideration.

Lastly I refer to your comment on your email dated the 9th May 2013 which is totally incorrect, paint on the edge of the tiles has got nothing to do with tiles breaking, there were notes on the quotation that totally explained why the tiles on this roof were breaking, in brief the roof was stressing, porous concrete tiles retaining water at this point you have a ton of paint producing a perfectly water tight surface which the water runs straight over so your roof is no longer stressing, so mechanically speaking this roof will function perfectly well for the next 20 years, whether we do any additional work or not. From this point if you wish to continue all I require from you are times that you are not going to be there over the next week.

Regards

Mark"
Jane responded:
"You can please some of the people all of the time, all of the people some of the time. but you can't but you can not please all of the people all of the time. We bent over backwards for this customer in time, effort and patience but he was never happy and treated our workers so badly ( maybe he used to be a slave driver in a past life!) that we pulled them off the job. We tried on several occasions to reach an amicable solution but he just would not see sense. The email above in fact shows just how much patience we had with him."
Rating by: Stefan | Rating posted: 23rd Mar, 2014 | Contact: Mark Videtta | Job date: Mar, 2014
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
Stefan•23rd Mar, 2014•More details, one reply…
13%

"This company was employed to repair my butynol roof. They used a silver paint to seal it. In the process they trod black tar into and throughout my carpet as well as silver paint splashes and marks on several internal walls, carpets and curtains. They refused to take responsibility resulting in my having to replace my carpet. They continued to demand payment for the job. DO NOT USE THIS COMPANY"
Jane responded:
"Sadly there is always one customer who trades people wish they had never had dealings with! David was ours. At the time we worked on the property, there were countless other tradies working both inside and out and he tried to use us as the scapegoat to clean up all their messes - despite the fact that some of the marks were in rooms that we had never been in! We ended up having to take him to court, wasting time and money, but at least we won. "
Rating by: David | Rating posted: 27th Sep, 2013 | Contact: Mark | Job date: Feb, 2013
Communication: 50% | Quality: 0% | Reliability: 0% | Value: 0%
David•27th Sep, 2013•More details, one reply…
28%

"This company provided a service to remove an old roof and replace with new iron roof, including flashings. The price quoted was high, but explained by requirements to have a particular disposal bin for old roof and requirement for 3 days work. The work infact only took one day, and the \"special\" bin was a regular bin with a tarpaulin. The bin (located on our property) had rubbish from another site added to it (did we subsidise that). The flashing was not replaced, simply painted… over (including old lichen painted over), and rubbish (chips of old roof, roofing papper and nails) left around the section. Left feeling over priced for poor work."
Mark responded:
"We do not know for sure who this "Andy" is, and we have no record of any Super Six work done around this time but, if you are reading this Andy, then please make contact with us and we will try to resolve the situation. "
Rating by: Andy | Rating posted: 11th Feb, 2013 | Contact: Unknown | Job date: Oct, 2012
Communication: 20% | Quality: 20% | Reliability: 70% | Value: 0%
Andy•11th Feb, 2013•More details, one reply…
0%

" Overcharged for what they little they did which was substandard and did not come back to finish off the job unless they were paid more.
I believe this company is totally unethical and can only suggest strongly to others BEWARE "
Jane responded:
"Nightmare customer - BEWARE! Elizabeth Bain (AKA Liz Stewart). Absolutely appalled by their behavior, their language, their lies and their harassment, and feel sorry for other businesses that have come up against them. From jumping in front of an employee's car to turning up at our private home on the day of a family wedding with a megaphone, words fails me!"
Rating by: James Stewart | Rating posted: 28th Nov, 2012 | Contact: Mark Videtta | Job date: Nov, 2012
Communication: 0% | Quality: 0% | Reliability: 0% | Value: 0%
James Stewart•28th Nov, 2012•More details, one reply…
100%

"Good job at a good price however final invoice was payable on 7 day terms and on 7th day i made payment via internet banking however I got an email basically demanding payment. I thought this was extremely rude they could have least waited until day 8 as they would have seen the payment in thier account the previous day."
Jane responded:
"Apologies David that you felt harassed and thank you for your feedback. Our computer system automatically generates an overdue email after 7 days but we have now made changes to give people a little more time with payment. We do feel that the tone of our email is not over-threatening ..... "Here's our 7 day invoice INV-1649A for xxx NZD which was due on xxx . We would now appreciate prompt payment. ""
Rating by: David | Rating posted: 29th Jun, 2012 | Contact: Bill | Job date: Jun, 2012
Communication: 100% | Quality: 100% | Reliability: 100% | Value: 100%
David•29th Jun, 2012•More details, one reply…

Auckland Roofcraft / Roofing in Ellerslie