Auckland Roofcraft
Roofing in St Johns

"Auckland Roofcraft did extensive repairs to the roof of a factory in which I have a majority interest. The company were excellent. They were very professional and well organised They were also friendly and helpful - nothing was too much trouble. Communication was excellent and they responded to all queries in a timely manner. Jerome, the estimator was excellent, good to deal with and very knowledgeable. He gave good sound advice and could explain matters in a clear and concise fashion that made understanding any issues simple.

Luke and his team did a wonderful job. Everything was completed on time and done well. The workmen on site were polite and friendly.

I would no hesitation in recommending Auckland Roofcraft. I have used them previously to do some repair work on the roof of some flats and replace the guttering. This job was also well done.

In both jobs I found their pricing competitive."

6th Apr  •  Rating by: Michael John  •  Contact: Auckland Roofcraft  •  Job date: Feb, 2025

"These guys did a very good job, both in their workmanship but also in the way the job was carried out and their staff."

18th Mar  •  Rating by: Miles  •  Contact: Luke  •  Job date: Mar, 2025

"We cannot speak more highly of Nigel, Christian, Luke and the entire team at Auckland Roofcraft. They re-roofed our century old villa and their customer service and workmanship was outstanding. Right from the estimate stage, through to completion, nothing was too much trouble to explain and manage. We were kept informed every step of the way and when unexpected snags cropped up they handled them professionally and took away our stress. Every member of the team was polite and friendly, and the site was kept safe, clean and tidy. Their pricing was competitive and fair. We are very happy with the quality of the work, and the new roof looks great. We wouldn’t hesitate to recommend them."

2nd Feb  •  Rating by: Nicola  •  Contact: Christian Davis-Ofanoa  •  Job date: Dec, 2024

"We had the pleasure of working with Christian and his team at Auckland Roofcraft on our house build project, where they installed Covertek underlay and Coloursteel roofing for our roof extension. From start to finish, their professionalism was outstanding.

The team went above and beyond to ensure everything was completed to the highest standard, even accommodating changes along the way. They kept us well-informed of their schedule, and the quality of their workmanship speaks for itself — the roof and guttering look fantastic!

A huge thank you to Auckland Roofcraft for their exceptional service. We highly recommend Christian and Nigel to anyone seeking top-notch roofing and guttering solutions."

2nd Dec, 2024  •  Rating by: Paula  •  Contact: Christian Davis-Ofanoa  •  Job date: Dec, 2024

"Had a couple of quotes for a shingle roof leak repair and Jerome was very thorough on his examination. Very profesional with lots of knowledge. Answered all my roofing questions. Instead of just replacing a section of the roof as other companies suggested; Jerome advised to do a leak test to pin point where the actual leak is located. Saved lots of money by this suggestion.

Jerome and Jeremiah was excellent on the day of the testing. They found the location of the leak and repaired onsite.

Highly recommended company. They are very professional and the advice they provided on how to maintain my shingle roof is gold.

Thank you

Marvin."

20th Nov, 2024  •  Rating by: Marvin  •  Contact: Jerome and Jeremiah  •  Job date: Nov, 2024

"Extremely good service, highly organised, communicative, coordinated, reliable and a good quality outcome."

22nd Oct, 2024  •  Rating by: Marcus  •  Contact: Luke  •  Job date: Oct, 2024

"Auckland Roofcraft replaced the cladding on 11 individually owned commercial units for our Body Corp.
We were very impressed with their professionalism, particularly their punctuality, excellent continuous communication and attention to detail.
Highly recommended."

25th Jul, 2024  •  Rating by: Warren  •  Contact: Nigel Felton and Christian Davis-Ofanoa  •  Job date: Jul, 2024

"Very prompt response to an urgent job. Good and detailed quoting. Excellent communication. Great standards. I would recommend them for roof repair jobs."

20th Jun, 2024  •  Rating by: Phil  •  Contact: Auckland Roofcraft  •  Job date: Jun, 2024

"Very professional. Good communication from office. Job completed quickly."

6th May, 2024  •  Rating by: Warwick  •  Contact: Bob  •  Job date: May, 2024

"I got a number of quotes for the repair of our roof. Roofcraft stood out with a very professional approach and fair and reasonable pricing.

The team that carried out the job were gold. The perfect mix of professional and friendly.

Along the way they discovered a significant patch of rust that had been hidden by a slip joint. This was clearly communicated with the team back at base who immediately came back to me with photos and quotes for options that existed to fix this unexpected problem. They then invited me up onto the roof and talked it through with me just to be sure i got it.

The rest of the process was quick and efficient and the quality of the end result was excellent.

As a service business owner I have high expectations and can be very picky about the quality of work i receive. It makes me really happy when I come across a company from whom i receive the level of service that i seek to provide my customers.

I highly recommend Roofcraft and would definitely use them again"

30th Apr, 2024  •  Rating by: Todd  •  Contact: Cristian Davis-Ofanoa  •  Job date: Mar, 2024

"Very pleased with Auckland Roofcraft. I needed some very old decramastic tiles replaced and fixed. I really appreciated the communication with Jeremiah. He clearly explained the recommended work and photos of the finished work were emailed to me so I could see what they had done. I would use this company again."

18th Mar, 2024  •  Rating by: Steph  •  Contact: Jeremiah, Nilo, Jonie  •  Job date: Mar, 2024

"Second time I have used Roofcraft over the last year - work from this company is first class and would use again for roof work or maintenance without question"

5th Feb, 2024  •  Rating by: brett  •  Contact: brett  •  Job date: Jan, 2024

"Easy to get a free quote and booked the job within a week of accepting the quote. Great communication prior to starting the job and efficiently done on the day. Received photos the day after confirming everything had been completed. Highly recommend."

9th Dec, 2023  •  Rating by: Alana  •  Contact: Slayde Martin-Simmonds & Cameron Horan  •  Job date: Nov, 2023

"I wanted to thank Auckland Roof craft for their professional service . The communication was excellent, from the person booking the job, to the person who went and did the quote. They came when they said they will come . I was warned of the day they will come and do the job by email. The invoice included photos of the repairs, which I really appreciated. I highly recommend this company."

4th Dec, 2023  •  Rating by: Nadine  •  Contact: not sure  •  Job date: Nov, 2023

"We are very grateful to Roof Craft and Tim Wilson for their professional expertise in fixing our leak. Another Company had 2 goes at fixing our leak unsuccessfully and it was causing us alot of worry. Tim analysed the problem and fixed it very quickly. We highly recommend Roof Craft."

24th Nov, 2023  •  Rating by: Jackie  •  Contact: Tim Wilson  •  Job date: Nov, 2023

"The company did a prompt repair and upgrade work on my elderly mother's leaky roof.
Very pleased with timeliness and communication."

13th Oct, 2023  •  Rating by: Angela  •  Contact: Auckland Roof Craft  •  Job date: Oct, 2023

"Auckland roof craft did an excellent on my roof maintenance and upgrade. They were efficient and the work is to a high standard. I was able to understand the processes they were going to use and also able to choose the paint I wanted on the roof. They made this very easy for me."

27th Sep, 2023  •  Rating by: Joan  •  Contact: Auckland Roofcraft  •  Job date: Sep, 2023

"Really professional from quotation through to job completion. Had the most competitive and most itemised quotation. Then showed up for each step of the process at the day/time we'd agreed, kept us really well updated on progress, and completed the job ahead of time."

24th Aug, 2023  •  Rating by: Roger  •  Contact: Auckland Roofcraft  •  Job date: Aug, 2023

"Iron roof replacement. Done on time on budget."

30th Jul, 2023  •  Rating by: Geoff  •  Contact: Auckland Roofcraft team  •  Job date: Jul, 2023

"My iron roof was badly rusted in parts and needed partial replacement. I am very happy with every aspect of Auckland Roofcraft. I was kept well informed right from when the booking was made till completion of the work I received a comprehensive quote, reminder of visits, and date, times and names of persons who would be doing the work. Each visit was puntual, and everything was tidied up at the end. The office staff were informative, polite and courteous. This is a very professionally run business."

18th Jul, 2023  •  Rating by: Alice  •  Contact: Logan Kyall, Maximo Antenor, Ashley Pilkington, Tim Wilson  •  Job date: Jun, 2023

"A disastrous and traumatising experience. Hired to fix a small leak, they created a much larger one by sheer incompetence, which went undetected for months until it admitted heaps of water destroying three walls. They took two goes at fixing the leak - so three visits in all. A cursory inspection showed the first go was inadequate. The insurance bill was probably $100,000. They disputed liability postponing the payout by a year. They reportedly claimed they had not been invited to inspect the damage, even though I had an email proving that they had. So they lied as well. I would compare the level of competence to a tyre shop that gives you your car back with three wheels. At no point did they ring me or contact me in anyway to apologise for the distress and inconvenience that had put us through unquestionably my worst experience with a tradesman."

23rd Jun, 2023  •  Rating by: Peter  •  Contact: Not av  •  Job date: Jun, 2022

"Got the job done on time and within our budget, also kept the site cleared and clean at all times so there was no danger to our toddler. Excellent service from Slade and the project manager. Highly recommend!!!"

12th Jun, 2023  •  Rating by: Amber  •  Contact: Slade  •  Job date: Jun, 2023

"Once again thank you for repairing the roof, excellent service and great communications."

22nd Apr, 2023  •  Rating by: Lorraine  •  Contact: Josh  •  Job date: Apr, 2023

"After several quotes, Auckland Roofcraft were the only company able to take on the mixed project of a flat roof Butynol membrane and concrete roof (treat, clean, repair and paint) - 2 story property.

The work was complete to the highest of standards. I could not fault the work.

Nigel and his team were always available and on-hand with any queries, but the work was managed within the agreed timeframe and on budget.

Particular mention of Slade and Troy. The roof repairs and painting were faultless. Spraying the roof black, with light clouded walls, I did have concerns. But the was no over spray and the end result after the roof wash, one coat tile sealer, a tile base coat and 2 top coats is fabulous. The roof looks like new and should be good for another 20 years!

The scaffolding went up/down also without any issue.

I would highly recommend Nigel and the team at Auckland Roofcraft.

Many thanks."

20th Jan, 2023  •  Rating by: James  •  Contact: Nigel Felton  •  Job date: Jan, 2023

"Our new roof looks amazing! Auckland Roofcraft did a great job of not only installing the steel, but fixing the deformation caused by the previous tiles. I highly recommend Auckland Roofcraft for repairing and replacing. They arrived on time, worked quickly and kept us informed of progress."

22nd Sep, 2022  •  Rating by: David  •  Contact: Auckland Roofcraft  •  Job date: Sep, 2022

"I had several companies look at this job and there are some cowboys in this industry
but Auckland Roofcraft were very efficient and on time

Thanks Guys for the work - this weeks rain has put it all to the test and so far all good
Sandy"

19th Aug, 2022  •  Rating by: Sandy  •  Contact: Ashley and Nilo of Auckland Roofcraft  •  Job date: Aug, 2022

"Auckland Roofcraft and their contractor, Jason, did a great roof of replacing our 80yo tile roof with long run colorsteel. Excellent communication and liaison regarding a tricky carport and kitchen bay window. Speedy and tidy job and the new roof looks great. Only variation on the original quote was asbestos testing on a piece of carport cladding. Very competitive quote compared to many other companies. Project Manager, Neil, a pleasure to deal with.

100% recommend."

10th Aug, 2022  •  Rating by: Ash  •  Contact: Jason Bird  •  Job date: Aug, 2022

"Superb service. From the outset, the communication was prompt, with great explanations of what work was needed and why. Every person we interacted with was really professional and helpful. They also undertook the work quickly and efficiently, resolved our problems and took the time to follow up afterwards. I wouldn't hesitate to recommend them - overall, a fantastic business."

28th May, 2022  •  Rating by: Ross  •  Contact: Jeremiah Taylor  •  Job date: May, 2022

"I wish I had of found these wonderful people to put my new roof on....Instead of
The people I hired they did such a crappy job I had to find someone to fix there mistakes ....They were so kind and helpful and explained everything and kept me informed....Helped with any concerns I had came when they said cleaned up after themselves and was a pleasure to speak too....I highly recommend Roofcraft to all.."

14th May, 2022  •  Rating by: Tracey  •  Contact: Roofcraft  •  Job date: May, 2022

"Couldn't recommend Auckland Roofcraft more highly! Awesome. Our 'go-to' call when it comes to anything for our roof.
Quality work, efficiently completed with minimal fuss or disruption. Awesome communication throughout.
Businesses like Auckland Roofcraft deserve their every success.
Highly recommend."

31st Mar, 2022  •  Rating by: Jon  •  Contact: Tim, Nilo & Nigel  •  Job date: Mar, 2022

"Auckland Roofcraft were extremely reliable and consistently followed through. During a very busy period, they were clear about how long it would take to set up appointments, and they always delivered on their promise. Their quote was extremely thorough and the roofers who turned up on the day were friendly, efficient and did a great job."

28th Feb, 2022  •  Rating by: Craig  •  Contact: Josh Lorena, Ryan North, Dylan Moore  •  Job date: Feb, 2022

"Excellent company to work with. From time of quotation through to completion, we knew what was happening and are really happy with the result. The roof looks absolutely amazing, wished we’d reroofed sooner."

7th Feb, 2022  •  Rating by: Janine  •  Contact: Auckland Roofcraft  •  Job date: Dec, 2021

"We were very pleased with the job and with the professional way in which it was managed.
The original quote was timely and detailed. The tradesmen who completed the work were capable, courteous and attended to all points of detail. The "before and after" photos of the roofing work were most helpful and informative.
I would have no hesitation in recommending Auckland Roofcraft to future clients."

31st Jan, 2022  •  Rating by: Tony  •  Contact: Not sure  •  Job date: Jan, 2022

"I would like to pass on my appreciation for the great job Josh and his colleague did at my house.

It was a very difficult job as the roof was steep and a lead flashing needed installing behind fibre cement weatherboards. The ridge caps also needed repointing.

I was very impressed with how they managed to solve the problem and complete the job. They worked solidly, as I didn't even see them take a break. I'm used to seeing a lot of tradespeople on their phones and pacing themselves but they worked extremely hard.

You are very fortunate to have such good staff.

Please pass on my appreciation to Josh and his young colleague.

I'd also appreciate it if you can pass on my thanks to the owner of the company."

20th Jan, 2022  •  Rating by: Chris  •  Contact: Josh  •  Job date: Jan, 2022

"Struggle to get anyone to quote for a roof repair during lockdown. Through nocowboys with reply from Auckland Roofcraft. Excellent Office team keep communicating with me for ever changing situation during lockdown. Got Jesse to come to check the condition as promised. He spent quite some time checking which I believe is thorough compared to other roof people/ handyman visited. Jesse explained the condition in detail with options, price quoted I reckon is very reasonable. Got Nilo and Saia, both nice to deal with, to fix our issues. The repair carried out nicely which I have good confidence. What a pleasant experience for the whole process. Highly recommended to everyone."

13th Jan, 2022  •  Rating by: Vincent  •  Contact: Jesse Tio  •  Job date: Nov, 2021

"Great Job"

22nd Dec, 2021  •  Rating by: Bill  •  Contact: Auckland Roofcraft  •  Job date: Dec, 2021

"Great team of professionals! Always on time, polite, helpful guys and reasonable costs. Provided excellent before and after pics for the repairs done. Repairs were to replace flashings round a vent and chimney and renail the roof. The office staff were also excellent. Highly recommend."

9th Dec, 2021  •  Rating by: Jackie  •  Contact: Christian  •  Job date: Nov, 2021

"Amazing customer service, work ethic and communication. Great friendly team that took pride in their work and always smiling. Highly recommend!"

29th Nov, 2021  •  Rating by: Natalie  •  Contact: Auckland Roofcraft  •  Job date: Nov, 2021

"Thanks for an awesome job, managed my expectations well, fixed the problem and talked me through and showed what the issue was.

Great service, thanks a lot"

23rd Nov, 2021  •  Rating by: Andrew  •  Contact: Tim Wilson  •  Job date: Nov, 2021

"A job very well done. The team were very helpful and did a couple of extra tasks at no charge. I would recommend Roofcraft to other customers."

23rd Nov, 2021  •  Rating by: Wendy  •  Contact: Auckland Roofcraft  •  Job date: Nov, 2021

"Communication was great, they arrived on time and also took time to explain what they were doing on the roof. The work was done well and I was sent photos to evidence what they had done. I would use them again happily."

22nd Nov, 2021  •  Rating by: Joan  •  Contact: Josh, Nil & Tim  •  Job date: Nov, 2021

"Fantastic job guys - thanks!"

27th Oct, 2021  •  Rating by: Nick  •  Contact: Auckland Roofcraft  •  Job date: Oct, 2021

"Kept informed and up to date at each stage of the repair, section was left clean and tidy at the end of each day,
was shown photo's of work done at each stage, so you could see and understand the
work carried out you could see the work was professional and the tradesmen was proud of the work. would recommend this team to anyone."

7th Oct, 2021  •  Rating by: Frank  •  Contact: Nigel Fenton  •  Job date: Oct, 2021

"GOOD TO DEAL WITH. ALL INFORMATION ON WHAT REQUIRED AND WHAT DONE PROVIDED. FAULTS FIXED AS STATED."

18th Aug, 2021  •  Rating by: Noel  •  Contact: Jesse Tio  •  Job date: Aug, 2021

"I have only the highest praise for your employee who carried out this repair for us. He was professional, a excellent communicator and his workmanship appears to be excellent.
Your office admin person also demands high praise for her communication skills and pleasing personality"

18th Aug, 2021  •  Rating by: Rob  •  Contact: Cannot remember his name  •  Job date: Aug, 2021

"A great service, finished to a high standard in a timely manner.
We're very pleased with their work and we'll be looking to work with Nigel and his team again in the future."

10th Jun, 2021  •  Rating by: Simon  •  Contact: Nigel, Jeramia  •  Job date: Jun, 2021

"Excellent company to deal with. Communicated progress regularly and worked in with tenants to ensure minimum disruption to business. In some cases went over and above the brief to make things happen. First class finish."

8th Jun, 2021  •  Rating by: Peter  •  Contact: Nigel Felton  •  Job date: Jun, 2021

"We were impressed with the in depth knowledge from the estimate stage and continued to be impressed all through the job with the team completing the work. We are delighted with the finished result and didn’t expect it to look like a new roof. Communication was great throughout and when an issue was raised on Saturday afternoon Nigel got a team to us within a couple of hours. Special mention to the painters Troy and Adam who were lovely guys to have around; they took immense pride in the quality of their work and remained very patient despite the tricky environment and poor weather that made the job longer than anticipated. We have already recommended the team to our neighbours."

1st Jun, 2021  •  Rating by: Sarah  •  Contact: Nigel and Troy and Adam  •  Job date: May, 2021

"About the only roofing company willing to come and do the job. Didn't charge for an inspection. Offered sound advice. Work was done well and efficiently. Friendly and capable staff. Exceeded my expectations."

18th May, 2021  •  Rating by: Brian  •  Contact: Nilo and Tim  •  Job date: May, 2021

"Very professional and great to deal with. They new what they were talking about. Would highly recommend."

3rd May, 2021  •  Rating by: Marie  •  Contact: Christian Divis Ofanoa  •  Job date: Apr, 2021

"Good friendly service and and quality work ."

30th Apr, 2021  •  Rating by: Callum  •  Contact: Auckland Roof Craft  •  Job date: Apr, 2021

"Absolutely BRILLIANT !! I could not recommend them more , from my first enquiry on their website they were nothing other than professional and always let me know when and where they were in the process of my roof replacement , not many company's take on smaller jobs but these guys outshone everyone else and were reasonably priced , Christian was especially standout his quality of workmanship and care to make sure we were happy is to be commended . 10/10 would not go anywhere else !"

29th Apr, 2021  •  Rating by: Trevor  •  Contact: Nigel and Christian  •  Job date: Apr, 2021

"Very prompt service, expertly done and good follow up afterwards. I would thoroughly recommend this firm."

4th Apr, 2021  •  Rating by: Marc  •  Contact: Nigel and team  •  Job date: Apr, 2021

"The tiled roof is looking like brand new and has received may comments. I found the tilers very pleasant and their work was very efficient. I would recommend Roofcraft to others."

23rd Mar, 2021  •  Rating by: Sharon  •  Contact: Troy and Jason  •  Job date: Mar, 2021

"Would highly recommend Auckland Roofcraft to anyone looking to re-roof (or install new) roofing to their home. I found them professional, punctual, good communicators and competitive throughout the whole installation process"

2nd Mar, 2021  •  Rating by: Lindsay  •  Contact: Auckland Roofcraft  •  Job date: Mar, 2021

"We chose Auckland Roofcraft for their clear communication and competitive quote. They answered all of our questions and showed us that they knew what they were talking about. We were always given time to make informed decisions about the new roof. When it came to putting on the roof, the team led by Christian, worked in with our other tradespeople. The Auckland Roofcraft teams professionalism was evident the whole time (they stood out because of it). Everyone knew what their role was when the roof was being put up and the whole team worked hard to meet deadlines. Quality checks were done the whole way through the process. The roof was put up in the timeframe we were given and we are super impressed with it. We highly recommend this team to anyone who would like experts on the job. We wouldn't use anyone else!"

8th Feb, 2021  •  Rating by: Kevin  •  Contact: Christian Davis-Ofanoa, Nigel & David  •  Job date: Nov, 2020

"Auckland Roofcraft are a fantastic company to deal with. They did a great job repairing our roof where some concrete tiles needed repairing / replacing. We appreciated the photos as we are not able to get up on the roof and check! From the initial contact with Jeremiah, the quote system and actual work done it is hard to fault them. There should be more companies around like this one. We have no hesitation in recommending them."

21st Dec, 2020  •  Rating by: David  •  Contact: Jeremiah  •  Job date: Dec, 2020

"Christian and his team did a fantastic job.They were all very professional and hardworking.Progress of the project was communicated well and I couldn't recommend them enough.Nigel and Rhonda were great to deal with as well."

29th Oct, 2020  •  Rating by: Stan  •  Contact: Christian Ofanoa-Davis  •  Job date: Oct, 2020

"Nigel and his team were great to deal with. A really professional job completed and I'm very happy with the end result. Thank you very much, all the best"

13th Jul, 2020  •  Rating by: shobna  •  Contact: Nigel, Joshua, Mathew  •  Job date: Jul, 2020

"What a great response to an urgent request with work done the following day even though they were really busy - problem solved and would happily both recommend them and use again"

29th Jun, 2020  •  Rating by: David  •  Contact: Tim  •  Job date: Jun, 2020

"On Saturday our roof was hit by a tornado an emergency fix was required. Rhonda returned my voicemail (after many had not and still haven't) and said she'd speak to the team and call me back, as they were all currently on other jobs, she called back as promised and had organised for Tim to come and complete the repair. He turned up on time, assessed the damage, put the dislodged tiles back into position and replaced the broken tiles, sealing everything needed.
We are grateful for the great customer service from both Rhonda and Tim and very relieved to have our roof fixed, highly recommend."

28th Jun, 2020  •  Rating by: Margaret  •  Contact: Rhonda Smillie  •  Job date: Jun, 2020

"Very happy with service so far. Arrived promptly, investigated the leaking roof and undertook the work. Photos of roof also appreciated - good for communication and discussion. I am hopeful the roof no longer leaks (rain yet to come) and thus have not rated quality of work at 100% - yet."

23rd Jun, 2020  •  Rating by: Richard  •  Contact: Rhonda Smillie arranged the work  •  Job date: Jun, 2020

"Excellant service and joib very well executed. Kept us informed regularly on progress and when workers would be on site."

25th May, 2020  •  Rating by: Jim  •  Contact: Nigel  •  Job date: May, 2020

"Thanks team for a job well done.
I met the whole Roofcraft team during my garage roof replacement job.
They were all very nice, friendly and professional and the job was done to my complete satisfaction and very on time.
I recommend Auckland Roofcraft to anyone who needs roofwork done."

23rd May, 2020  •  Rating by: Dudley  •  Contact: Nigel  •  Job date: May, 2020

"Called with new job and it was attended to within the hour in a friendly professional manner. Much appreciated thank you Jeremiah and Auckland Roofcraft!"

24th Mar, 2020  •  Rating by: Steve Wilson  •  Contact: Jeremiah Taylor  •  Job date: Mar, 2020

"One of my best 'trade' experiences ever. From first contact, through quoting, measure and planning, to installation and tidy up, all personnel and their workmanship was first class. As always, this consistency can only stem from excellent leadership - and my two conversations with Nigel (the owner) confirmed why this company has an outstanding culture. Peter"

13th Mar, 2020  •  Rating by: Peter  •  Contact: Nigel Felton  •  Job date: Mar, 2020

"I appreciated the professional approach of this company from the first contact with Rhonda, to the quotation process with Jeremiah and the work done by Tim. I especially appreciated the photographs both before and after the job was done.They allowed me to see what the problem was and how it was fixed."

19th Feb, 2020  •  Rating by: Pauline  •  Contact: Tim Wilson  •  Job date: Feb, 2020

"Excellent team to work with - they came when they said they would and did the job they said they would do. Have tried working with other companies and this is the best experience of all. Highly recommended"

6th Jan, 2020  •  Rating by: Michael  •  Contact: Michael Franklin  •  Job date: Jan, 2020

"Auckland Roofcraft has done a superb job in renewing my roof from its detailed initial quote, preparation to completion of re-coating. I cannot praise its service and quality of work more, as Nigel and his team are honest, friendly, reliable and incredibly professional. They take pride in their work and went out of their way to ensure their works were carried out up to excellent standards.
Our roof now looks fantastic. I am really pleased with the end result. I would have no hesitation recommending Auckland Roofcraft to any potential customers."

16th Dec, 2019  •  Rating by: Henry  •  Contact: Nigel Felton  •  Job date: Dec, 2019

"Fantastic service, really friendly and helpful. Thanks for the great job!"

12th Dec, 2019  •  Rating by: Rachel  •  Contact: Rhonda  •  Job date: Nov, 2019

"Job satisfactorily completed on time"

10th Dec, 2019  •  Rating by: Noel Plumer  •  Contact: Tim WILSON  •  Job date: Dec, 2019

"We installed a new roof 5 years ago with Auckland Roofcraft and the process was a disaster ending in a dispute with the owner over the incorrect guttering that was used for our villa. Recently we had some fading issues with the colorsteel used and the new owner (Nigel Felton) was incredible throughout the process! The service and communication was amazing and the staff who came out were really knowledgeable. I would highly reccommend this company!"

3rd Dec, 2019  •  Rating by: Anna  •  Contact: Nigel Felton  •  Job date: Aug, 2019

"Excellent service with the lady on the phone who organized same day roof fix and the roofer who was fast and professional. Thanks Roofcraft."

25th Nov, 2019  •  Rating by: Esther  •  Contact: Roofer man  •  Job date: Nov, 2019

"Excellent service. I have used this company twice now. Very pleasant to deal with and competitive rates. Highly recommend."

25th Nov, 2019  •  Rating by: Stephanie  •  Contact: Rhonda  •  Job date: Nov, 2019

"The company is easy to communicate with. Tim has done a nice job to repair part of the roof top. Would definitely recommend to others."

17th Oct, 2019  •  Rating by: Sunny  •  Contact: Tim  •  Job date: Oct, 2019

"Christian was very helpful and efficient. He and his two co-workers were thoughtful and worked hard. Very happy. Thank you."

16th Oct, 2019  •  Rating by: Keith  •  Contact: Christian  •  Job date: Oct, 2019

"Thoroughly professional from first contact with the office, follow up to confirm timing of arrival and changes, site inspection, work completed and follow up call to discuss what was done. We cannot recommend Auckland Roofcraft highly enough."

20th Sep, 2019  •  Rating by: Chris  •  Contact: Tim and Ben  •  Job date: Sep, 2019

"Roofcraft were professional, easy to deal with, good communication and did the job on schedule. Recommended."

20th Jul, 2019  •  Rating by: Ian  •  Contact: Jeremiah Taylor  •  Job date: Jul, 2019

"I would like to thank your company, and the Tradesman, I think his name was Tim, for replacing the roof valleys on my house. I have just been up in the roof cavity and all the leaks have gone. The tradesman's workmanship and time keeping was excellent. In addition he secured a section of ridging which was starting to lift. Thank you. Noel Moffat"

15th Jul, 2019  •  Rating by: Noel  •  Contact: I Think His Name Was Tim.  •  Job date: Jul, 2019

"I have employed Auckland Roofcraft for over 15 years to carry out repairs and partial roof replacements to residential and commercial buildings. The company is performing even better now under new ownership and the personal follow up after completion of each job is much appreciated. I will continue to use and highly recommend this company."

26th Jun, 2019  •  Rating by: Gillian  •  Contact: Nigel Felton  •  Job date: Jun, 2019

"A big thanks to Christian, Jesse and Jeremiah of the Auckland Roofcraft team. They just completed a second project at our place involving a very leaky Clearlite roof over our back deck, which was tested immediately by heavy overnight rain. It was just great to wake up to a completely dry back deck.
Our place is an old villa and the first project involved securing a number of flashings, particularly around one of our chimneys and replacing an entire section of iron spouting. This was done so well that we asked immediately for the second project to be undertaken. Christian and Jesse, who undertook both projects were a pleasure to have on site and they left the site each time absolutely spick and span."

21st Jun, 2019  •  Rating by: Brent  •  Contact: Rhonda Smillie  •  Job date: Jun, 2019

"Every person involved with our roof restoration project (maintaining the integrity of the roof and gutters protection from the increasing frequency of heavy rains with an increasing volume of water per unit of time every rainy season), restored my belief that we might be able to find professional tradespeople who are more than competent at what they advertise they do, along with clear descriptions of everything needed from the beginning quote right through to completion and acceptance of the job fully satisfied their claims. I and the tenants were impressed with the courtesy, consideration and unobtrusiveness of every person working on our project from start to finish.

A request to address two minor required adjustments to the finished job were attended to promptly, and Nigel came to the site to be available to help me do a final check on everything and be satisfied I was happy about everything. I was. I would have no hesitation whatsooever in recommending Nigel and the Auckland Roof Crowd to anybody who wants honest and unambiguous communication, along with an excellent standard of workmanship on any roof restoration wanted.
My appreciation and compliments to you Nigel, Rhonda, and each and every man on the crew that actually did the work and tidied up afterward.
CONGRATULATIONS!"

15th Jun, 2019  •  Rating by: Mark  •  Contact: Nigel Felton  •  Job date: Jun, 2019

"We found Nigel of Roof craft to be very professional friendly and goes the extra mile

We have used Roofcraft on three occasions now and each time we were extremely satisfied with the service provided. I would have no hesitation in recommending Nigel of Roof craft to anyone.

Jim Mc Naught"

28th May, 2019  •  Rating by: Jim  •  Contact: Nigel  •  Job date: May, 2019

"Nigel impressed us from his first visit with his knowledge and integrity. He checked our roof and quoted a competitive price. Work was carried out professionally and efficiently.
Great Company to deal with and we will continue to use Roofcraft for any ongoing requirements and recommend them to others. Thank you."

14th Feb, 2019  •  Rating by: Norman  •  Contact: Nigel Felton  •  Job date: Feb, 2019

"Fast and efficient service with minimum fuss. Everything left clean & tidy. Now we just need some heavy rain to check it but it all looks good."

4th Feb, 2019  •  Rating by: Alan Douglas  •  Contact: Rhonda  •  Job date: Feb, 2019

"Nigel and his team were great to deal with. A really professional job completed and I'm very happy with the end result. Thank you very much, all the best. Rakai"

30th Jan, 2019  •  Rating by: Rakai  •  Contact: Nigel Felton  •  Job date: Jan, 2019

"Happy with their friendly attitude and quick response. Work was done professionally. Hope it has solved the problem, and I even hope a heavy rain comes to test the work."

22nd Jan, 2019  •  Rating by: Frank Li  •  Contact: Nigel Felton  •  Job date: Jan, 2019

"Quote was given and work completed as pee my tight timeline fantastic. Thanks"

29th Nov, 2018  •  Rating by: Teresa  •  Contact: Dwyane and Nigel  •  Job date: Nov, 2018

"Thanks so much. The original botched mess has been fixed beautifully. I wish I came to you guys in the first place.
You even worked around my time schedule, and not the other way round. I will definitely recommend Auckland Roofcraft in the future."

15th Nov, 2018  •  Rating by: Jeni  •  Contact: Various  •  Job date: Nov, 2018

"Auckland Roofcraft provided great service and Christian and the team have been nothing but professional, and I would not hesitate to use them again."

14th Nov, 2018  •  Rating by: Andrew  •  Contact: Andrew Picken  •  Job date: Nov, 2018

"Outstanding work and professional and thorough job completed by hardworking staff who knew their field and finished quickly and tidily without fuss.
Minor concerns over waiting time to start; pricing and cherry picker left on site with unhelpful Hirepool (Mt Wellington) Manager to have it removed - due to unexpected car parking problems from neighbours.
Very satisfied with the job which has removed a serious health problem in bedroom of grandchildren."

12th Oct, 2018  •  Rating by: Peter  •  Contact: Christian  •  Job date: Oct, 2018

"We have used Roofcraft for many years and have always had satisfaction - often beyond expectation. The guys are great - friendly, skillful and enthusiastic. The 'gals' in the office are on the ball as well! Overall a helpful company that can empathise with the customer's situation and respond appropriately."

21st Sep, 2018  •  Rating by: David  •  Contact: Chris  •  Job date: Sep, 2018

"In June 2018 Auckland Roofcraft installed a new roof on three Units for us in Pakuranga. The roof was installed without any hassles and the Tenants were not greatly disturbed.
The old iron was removed and the site left clean and tidy.
All the rain we have had lately, has been a good test for the new roof, with no leaks reported.
A week after the roof replacement, the tenants were experiencing some condensation dripping from the bathroom skylights. As soon as I contacted Nigel about this, he immediately set about investing the problem and kept me informed as to his progress. The severe winter with extremely low temperatures and the installation of roof insulation, the most likely cause of the condensation. This is now not as severe as initially experienced. I would like to thank Nigel and Bill for their personal and immediate response to this problem and the overall good service that we have received from all the staff at Auckland Roofcraft."

26th Jul, 2018  •  Rating by: Bill  •  Contact: Bill Anderson and Nigel Felton.  •  Job date: Jun, 2018

"Roof was leaking. Paid for a complete reroofing. Roof continues to leak. They are now not responding to emails.

Have been trying to contact them about getting this fixed and have discovered they are averse to replying. Emails get sent without reply, calls don't resolve anything.

Even during the roofing the contact wasn't good. Dates were thrown around with abandon, equipment was left all over and roofing rubbish left in a recycling bin. They never contacted me to tell me the job was finished or to explain what they'd done - just sent a final invoice at random."

2nd Jul, 2018  •  Rating by: Joseph  •  Contact: Cherie Bray  •  Job date: Apr, 2018

"To be honest a mixed bag with this company. We were quoted for a re roof house and carport, and to replace guttering and to remove our chimney to the roofline, communication was great fast and efficient. Until they started work, it seemed to take a while to be finished which we followed up on several times. I know we had some horrible weather during this period but even on some great days no work had seemed to be done and we were left with a half finished roof during some of the Feb/March storms. Even our neighbor commented on the time it took to be completed. The tradies also left a bucket and containers of nails on our roof over a weekend which were blown off in the the wind hitting one of our cars. Overall the final job of the roof was done to a good standard. But We did have to get some issues with the guttering fixed/redone properly."

24th Mar, 2018  •  Rating by: Craig  •  Contact: Cherie  •  Job date: Feb, 2018

"Very happy with Auckland Roofcraft. Everyone was easy to deal with, patiently explained what was involved, and went beyond their call of duty to accommodate our particular house schedule and timeframe. Work was completed faster than I expected, the onsite crew were a well organised machine, extremely polite and they left the property literally spotless. I will definitely use Auckland Roofcraft again, should my next home be needing a new roof."

1st Nov, 2017  •  Rating by: Di  •  Contact: Jared and Mark  •  Job date: Aug, 2017

"Great job under challenging weather conditions."

23rd Sep, 2017  •  Rating by: Mike Taylor  •  Contact: Receptionist  •  Job date: Sep, 2017

"My experience with Auckland Roofcraft has been excellent. I think that they are an extremely professional and customer-orientated firm and I wouldn't hesitate to use them again (in fact, I've already got them booked in for another job on my home). I really enjoyed meeting Mark, who came around to assess the repair work needed and who thoroughly discussed with me the options. He was polite, friendly, and reassuring. His work team then did an excellent job in fixing my roof. And the office staff have been great also - they were friendly and kept me informed at all times about when the work team would arrive to do the work."

11th Sep, 2017  •  Rating by: Norman  •  Contact: Mark Videtta  •  Job date: Sep, 2017

"Auckland roofcraft did a great job doing a repair on our very difficult roof. The work quality was fantastic and the boys cleaned up after which was great. The staff where great to deal with keeping us informed with the progress and squeezing our job in a very busy week."

28th Jun, 2017  •  Rating by: Sam Walsh  •  Contact: Cherie  •  Job date: May, 2017

"Auckland Roofcraft provided a neat and simple solution to a problem I had with my roof. They were punctual, courteous, efficient, and professional and the price paid was fair.
I have used this company for many years and they have provided solutions to a wide range of roofing problems and I highly recommend them."

3rd Jun, 2017  •  Rating by: Gillian  •  Contact: Auckland Roofcraft Ltd  •  Job date: Jun, 2017

"Auckland Roofcraft were very prompt at fixing a roof leak when they were extremely busy during unprecedented stormy weather in Auckland. They were friendly and professional. I would definitely use them again for any other roof repairs."

24th Apr, 2017  •  Rating by: Andrea  •  Contact: Mark  •  Job date: Apr, 2017

"The roofers who came to carry out the work at our property were really lovely guys. They communicated extremely well on timings, process and what was required and were incredibly respectful of our property and our timetable. My Wife works at home and they were incredibly considerate and polite to her while carrying out the work.
A very positive experience with some nice guys who knew what they were doing."

7th Apr, 2017  •  Rating by: Damon  •  Contact: Bill Anderson  •  Job date: Apr, 2017

"Very knowledgeable and efficient. I will be happy to use Auckland Roofcraft for future work."

21st Dec, 2016  •  Rating by: Tony  •  Contact: Mark Videtta  •  Job date: Dec, 2016

"We were happy with the speed of response to our initial enquiry and how quickly they arranged for a site visit and a quote. We had a long-ish wait to start the work due to the weather (typical Auckland!) but the team stayed in touch and as soon as the weather broke they were into it! I loved that they got on with things with no need to interrupt our work day. There was an issue with an overnight leak but they fixed this quickly and repaired the damage. Overall, a great job, priced well and executed to a high standard."

9th Nov, 2016  •  Rating by: Trudi  •  Contact: Christian  •  Job date: Nov, 2016

"fantastic job repairing a ongoing leaky roof , very professional, very quick, absolute job satisfaction ."

3rd Oct, 2016  •  Rating by: vic  •  Contact: vic hodgson  •  Job date: Oct, 2016

"I would like to say that Christian has done a fab job, he is very conscientious young man and was a pleasure to have on the job!"

7th Sep, 2016  •  Rating by: Karrina  •  Contact: Christian  •  Job date: Sep, 2016

"With Winter proving I needed a new roof I contacted a number of options and got immediate response from Roofcraft. Their team were on-site soon after and the job underway. They had a lot of little unforseen bits and pieces which comes with re-roofing an old cottage, but have done an excellent job. If only the rest of the house looked as good as the roof. A nice bunch of guys on the job, and did well tidying up everything before they left. Thanks for a job well done."

2nd Sep, 2016  •  Rating by: Gary  •  Contact: Auckland Roofcraft  •  Job date: Sep, 2016

"Auckland Roofcraft installed flashing where leaks were occuring at my house. Did good work, really quick response from when I called.Roofer himself was great to deal with, could even see where he did extra work around the roof. Recommend to others."

26th Apr, 2016  •  Rating by: Reuben  •  Contact: Cherie  •  Job date: Apr, 2016

"It was Thursday night 2 weeks before Christmas and the neighbour had come to tell us they could see a hole in our roof. One of the tiles had broken and had fallen out of place. I called around various roof places for an emergency repair. Although after hours Cherie phoned back to arrange an appointment for the next morning. With the threat of rain we were anxious to get the roof repaired. Christian turned up on time and was a polite young man. He temporarily patched the roof and informed me he would be back with a new tile to complete the job. He will certainly do well in life as just has a can do attitude and follows through on what he says. A big thank you to Roof Craft as later that day it rained and saved me the stress of dealing with a leaky roof. I would highly recommend their services and whenever I need anything done on my roof, I know who to call."

23rd Dec, 2015  •  Rating by: Chris  •  Contact: Christian  •  Job date: Dec, 2015

"100% happy with Roofcraft and highly recommend this company to any one out there looking for a reliable trustworthy roofing company.
I contacted them for a quote and they did so in a few days while others i contacted stuffed me around. When i accepted the quote from them they were around within in a week to do the job and they did an excellent job..
The staff at Roofcraft were excellent from the staff at the office to the roofing contractors. I was in sales for over 30 years so i know great customer services when i see it.
Thanks Roofcraft..
Anthony Sengers"

20th Nov, 2015  •  Rating by: Anthony  •  Contact: Anthony Sengers  •  Job date: Nov, 2015

"The team came, removed the chimney and replaced the roof in a very professional manner so a job well done. The quote was clear and the process was smooth."

10th Nov, 2015  •  Rating by: Lee Chii  •  Contact: Cherie  •  Job date: Nov, 2015

"Mark and his team did two jobs for us. Mark came to discuss the work beforehand and during the jobs to explain each step. He was very patient with our questions, last minute changes of mind and email queries. His team of scaffies, painter and butynol technicians were efficient, courteous and tidied up after the job. Cherie kept me up to date with progress. The scaffies did an impressive job considering they had to work around my precious plants. Kingi, the painter, was great at explaining his painting technique and showed pride in his work. Importantly, job safety was a top priority.
The cost was reasonable and I was happy to pay for the good quality work. I would be very happy to use Auckland Roofcraft again for future projects. Thanks Team."

20th Oct, 2015  •  Rating by: Ellen  •  Contact: Mark Videtta  •  Job date: Oct, 2015

"Overall a good job and Mark was very insightful and extremely helpful with his advice.
It was however a rather expensive exercise in total so, when I had been told the coloursteel would overlap the fascia on the carport, I was disappointed to see that did not happen; hence these ends look rather shabby and desperately need painting. I had asked for the fascia under the gutterings to be painted while the gutters were off and this was done very well, at no extra charge. I just thought, considering the overall cost, the carport wold have been treated the same; we are, after all, only talking about 2 or 3 short metres about 8 centimetres wide."

25th Sep, 2015  •  Rating by: Dennis  •  Contact: Mark  •  Job date: Sep, 2015

"You guys rock!! One phone call to your office in the morning (with me being very distressed as my roof was leaking into my bedroom), you had a man out to me by early afternoon, repair done, and no more roof leak, a very reasonably priced invoice followed shortly after - could not have asked for a better service from all of the friendly and efficient staff I encountered."

18th Sep, 2015  •  Rating by: Morgan Terri  •  Contact: Morgan Terri  •  Job date: Sep, 2015

"All thanks go to Mark and his team! It is a pleasure having them on site and they really help us whenever we have leak problems! Mark always gives us the invaluable advice and guidance and all the guys are kind, efficient and fast. Thank you so much!"

9th Sep, 2015  •  Rating by: Linda  •  Contact: Vista Linda Ltd  •  Job date: Sep, 2015

"from my first contact with a lovely British woman over the phone to the swift quotation from a very polite salesman, both of whom were very willing to answer any questions or concerns. Very happy with their business, strongly recommended."

8th Sep, 2015  •  Rating by: Anthony  •  Contact: Mark  •  Job date: Jul, 2015

"Prompt emergency service when roof was leaking. Professional and friendly service. Helpful and on time. Good advice. Have used for various jobs over last 10 years and will continue to use."

5th Sep, 2015  •  Rating by: Pip  •  Contact: Mark  •  Job date: Aug, 2015

"We manage a number of body corporate complexes and have found Auckland Roofcraft reliable and effective"

5th Sep, 2015  •  Rating by: Garry  •  Contact: Auckland Roofcraft  •  Job date: Sep, 2015

"Auckland Roofcraft did one large commercial job for us in Khyber Pass, earlier in the year. From that job we used them in July August for a $200K major factory reroof with the planning of work so that most was done over the weekend so as not to disrupt production. They removed just over 12 tones of steel and left the sight clean and safe.
We were impressed and then had two additional smaller but more complex reroof areas redone during August. Again site was not compromised and left clean and tidy, slightly over schedule but given the extensive and heavy rain it could have been well over schedule, they aren't afraid of hard work or too much rain. The 5th job just complete was large residential block 5 stories up in a very difficult access zone on Khyber Pass, again on time during a period of very adverse weather conditions. Nothing is too much of a problem from Mark or the admin ladies and the can do attitude flows on to the hands on lads on the roof. I guess five jobs this year and in excess of $600K of value speaks for itself."

3rd Sep, 2015  •  Rating by: Bill  •  Contact: Bill Matheson  •  Job date: Sep, 2015

"I am very happy with Auckland Roofcraft. They did a good job and finished it on time. They explained the work to be done to me before proceeding. They kept me updated at all times. Very nice to work with. Very professional."

3rd Sep, 2015  •  Rating by: John  •  Contact: Mario and Jane Videtta  •  Job date: Aug, 2015

"We are a Property Management Company and I have used this company on a number of occasions and found then quick to respond to work orders. Clear in their invoicing and even sent photos of the roof! I have had great service from this company and will continue to use them. They even went to one property that had a leak in the ceiling - discovered a plumber was needed and didn't even charge for the call out. I will continue to use this company."

3rd Sep, 2015  •  Rating by: Annie  •  Contact: Annie  •  Job date: Sep, 2015

"Where do I start! Some repairs and a request to check our roof tiles. Long story short, damage has been done when they came to repair the roof and denied doing it. A big argument with their manager on our property resulted in us asking him to leave. Now we have had to go back to our insurance company to repair the shoddy workmanship. DONT USE THESE PEOPLE"

25th Aug, 2015  •  Rating by: PAul  •  Contact: Mark  •  Job date: Aug, 2015

"When the place was leaking we looked at various companies but when we talked to Bill he gave us adequate information which helped us to make a decision to reroof our house. We explained to Bill that we didn't have enough money to reroof the place because we had just bought the house but he understood our situation and gave us a good deal and different methods of payment. He then send this awesome team of three with Jason being the team leader and they did a very good job. At the end of the day everything was left tidy and they were working well together as a team. Its now a month after the reroofing and its been raining but there haven't been any leaks or problems with our new roof. It was really good to talk to anyone from Roofcraft including Cherie who was giving us all the information we needed regarding our job."

18th Jun, 2015  •  Rating by: Sekai  •  Contact: Bill  •  Job date: May, 2015

"Auckland Roofcraft recently re-roofed our home, my husband and I were very impressed with the total experience from the initial quotation process with Mark & Bill, right thru to the professional team that done the work, they were friendly and very polite guys, the scaffolding people were also a pleasure to deal with.
Thank you Auckland Roofcraft for a job well done at a competitive price, we will definitely recommend you to our family and friends."

16th Feb, 2015  •  Rating by: Sue  •  Contact: Bill/Mark  •  Job date: Jan, 2015

"I have used Auckland Roofcraft on many occasions for my rental properties,
they are quick to respond whenever I call, normally sending someone out to
repair my leak the same day, which I consider excellent service. They have
always been professional & friendly. T heir charges are value for money in
comparison of other firms I have used in the past for the same service"

16th Feb, 2015  •  Rating by: Mohamed  •  Contact: Mark  •  Job date: Jan, 2015

"I initially used Auckland Roofcraft to fix the leaky concrete tile roof of my rental property. Mark gave me a competitive quote, I didn't even bother asking for quotes from other companies as I received the cost breakdown which helped me to make a quick decision to use them. There was a bit of delay but was within reasonable wait as I was aware of how busy they were. They fixed the leaks, put 2 sealer coats and the humidity in the house gradually disappeared, I ended up getting them to do more work by having them replaced the dodgy flat iron roof with butynol membrane. Then I had no hesitance to use them again to fix my residential leaky gutter which had a tricky problem as it was previously fixed by a guy who I got from Nocowboy website, he had glorious feedback but turned out to be a complete incompetent cowboy whose skills were no better than my DIY skills!! Mark and Boogie came to the rescue, they initially thought it was loose-nail syndrome problem, had the roof nails replaced but I had to ask them to come back to refix the leaks, they did come back to replace the flashing and other additional works, all done at no cost! I was absolutely thrilled and very grateful!! Many thanks also to Cherie who was responsive, kept me updated and did wonderful follow-ups. I definitely will use them again and fully recommend them to everyone. I must admit I was worried initially using Auckland Roofcraft after I found their low rating on nocowboy, but darn we certainly can not trust all those glorious feedbacks completely, I used two tradesmen from nocowboy, one was absolutely horrendous, the other was very average. Suggest you find out how busy their business is and how long they have been in the business for. If they are really busy and have been in the business for a long period, means they would be pretty good! Cheers - Andre, Northcote"

8th Nov, 2014  •  Rating by: Andre  •  Contact: Mark  •  Job date: Sep, 2014

"Mar 2014 is the latest in a long horror story of contact with this company. Job initially done 4 years ago, over first 2 years, had to be redone another three times, and was still never right. After agreeing to massive remedial work including removing overspray on windows and dormer window cladding 2 years ago and then never doing it, on Thur 6th March Mark turned up unannounced and uninvited. Belligerent, antagonistic and rude, he refused to carry out the work already agreed, and said they would come up with a new list. At one point he asked me to leave - on my own property. When I disagreed he had a tantrum and stormed away. Now I have this email from him...
AVOID THESE GUYS AT ALL COSTS!

Dear Stefan,
On the one and only meeting that I have had with you, I found you extremely rude and confrontational. The reason Thomas and myself left the site before having completed our examination was because I felt totally threatened. I would have thought when it comes to customer service ( and you certainly make yourself out to be an expert on this judging from the rude email) that the service you have had from this company, you would considered somewhere between exceptionally good and absolutely brilliant. Let's take into consideration the facts.
One of Simon's team originally completed a $5,000.00 recoating procedure in 2009. We heard nothing from you until October 2011, at which point I sent my top man who stated the concrete in the tile was in poor condition especially on the toes of the bottom 5-6 rows of tiles. Initially Albert asked for 2 days to complete residual work, eventually once the residual work was completed he had spent much more time than this, doing a lot more than just the toes, and over an additional $5,000.00 of labour and $1,000.00 of materials.
In February 2012 we received your email complaining that the roof did not look good in bright sunshine - doubtless due to the considerable amount of residual work with brand new paint on it, against the original work where the paint had weathered. I initially had asked Albert to take another look, he refused on the grounds that he had constantly felt threatened by you (after questioning him I initially put this down to cultural differences; Albert is an extremely polite Chinese gentleman and does not respond well to confrontational attitudes and threatening behavior)
In April 2012 I sent Thomas to the site. His assessment was that the best way to even out the coating was to apply to the total roof area a pigmented sealer coat of paint. Again the work involved moss treating, water blasting and coating the total roof with the sealer ( just under $5,000.00 worth of work) which he completed.
In July 2012 I sent Robert (the tradesperson you mention in your email 15th July 2012) his assessment was the sealer coat had worked out extremely well in evening out the coat, but there was still small areas, especially on the toes where the paint (in spite of everything) had still not adhered - only on the toes and only small areas. Robert was given the go ahead for this additional work, and to address your concerns if they were reasonable, it was to be $1,500.00 worth of work. In practice after meeting you he walked off the job after doing a nominal amount of work $400.00 worth, he stated everything that Albert had already stated concerning you, and further stated that you were being totally unreasonable.
At this point I am not prepared to visit the site to complete the assessment with you there because I do not wish to put myself in harm's way, I further am not prepared for any of my men in the future to work on this property while you are there, if you allow me to finish my assessment I will then offer you a final amount of work that I consider reasonable.
If you cannot bring yourself to agree to this then I shall have nothing more to do with you, our maximum liability according to the contract you agreed to and further the warranty agreement that you received is the cost of the original job, at this point I am well past any liability, the contract also makes provision for me should I choose to sue for the amount of money that I have spent over the liability amount and also a proportion of the original $5000.00 because the warranty that you have is a pro rata warranty, not a full. Further you have never maintained this roof and at this point it is covered in moss mould and lichen which will make it very slippery when wet, but more importantly the roots are striping the surface coating of the tile, and some moss and lichen roots in places are totally through the paint work, there are whole areas of this roof that would require no additional work if it wasn't for these infestations which are not covered by any warranty.
This was first brought to my attention by Simon after his visit with you, his residual list included the repairs to the moss/mould infested areas, the cost was to be $1,200 which I agreed to, there was nothing in his list, that included a list given to him by you, if you have something in writing from him, show me and I would take it into consideration.
Lastly I refer to your comment on your email dated the 9th May 2013 which is totally incorrect, paint on the edge of the tiles has got nothing to do with tiles breaking, there were notes on the quotation that totally explained why the tiles on this roof were breaking, in brief the roof was stressing, porous concrete tiles retaining water at this point you have a ton of paint producing a perfectly water tight surface which the water runs straight over so your roof is no longer stressing, so mechanically speaking this roof will function perfectly well for the next 20 years, whether we do any additional work or not. From this point if you wish to continue all I require from you are times that you are not going to be there over the next week.
Regards
Mark"

23rd Mar, 2014  •  Rating by: Stefan  •  Contact: Mark Videtta  •  Job date: Mar, 2014

"This company was employed to repair my butynol roof. They used a silver paint to seal it. In the process they trod black tar into and throughout my carpet as well as silver paint splashes and marks on several internal walls, carpets and curtains. They refused to take responsibility resulting in my having to replace my carpet. They continued to demand payment for the job. DO NOT USE THIS COMPANY"

27th Sep, 2013  •  Rating by: David  •  Contact: Mark  •  Job date: Feb, 2013

"This company provided a service to remove an old roof and replace with new iron roof, including flashings. The price quoted was high, but explained by requirements to have a particular disposal bin for old roof and requirement for 3 days work. The work infact only took one day, and the \"special\" bin was a regular bin with a tarpaulin. The bin (located on our property) had rubbish from another site added to it (did we subsidise that). The flashing was not replaced, simply painted over (including old lichen painted over), and rubbish (chips of old roof, roofing papper and nails) left around the section. Left feeling over priced for poor work."

11th Feb, 2013  •  Rating by: Andy  •  Contact: Unknown  •  Job date: Oct, 2012

"Overcharged for what they little they did which was substandard and did not come back to finish off the job unless they were paid more.
I believe this company is totally unethical and can only suggest strongly to others BEWARE"

28th Nov, 2012  •  Rating by: James Stewart  •  Contact: Mark Videtta  •  Job date: Nov, 2012

"Good job at a good price however final invoice was payable on 7 day terms and on 7th day i made payment via internet banking however I got an email basically demanding payment. I thought this was extremely rude they could have least waited until day 8 as they would have seen the payment in thier account the previous day."

29th Jun, 2012  •  Rating by: David  •  Contact: Bill  •  Job date: Jun, 2012